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Search results 1000 matching "sears"

Sears Hattiesburg Mississippi / sears customer service is horrible! (Complaint)

Va

Hello, I am new to Sears and for my first major purchase the experience was horrible. I need a new stove and had been watching the prices for weeks. I finally decided to go with sears because out of all the retailers they seemed to have the best price. On Black Friday Morning I had my mother call sears to see if her sears card was still activated...

Sears.com Illinois / do not use sears.com! (Complaint)

I normally do not shop at Sears, but my in-laws are frequent shoppers there. I ordered 2 gift cards for them on Sears. com as Christmas gifts the day after Thanksgiving. Today is December 14th and I have not received the cards yet. I just spoke with a customer service rep who says that they just mailed my cards out yesterday, December 13th, and "hopefully" I'll get them by next week...

Sears PartsDirect / sears service and parts center is atrocious (Complaint)

Va

Went to order a part from Sears Parts Direct. Last night sat on hold on number provided on Web Site for 60 minutes with a recording message. Sat on hold for 20 minutes this AM, call was answered and I was informed that I needed to call a different number. Called number and spoke to extremely rude representative...

Sears.com / complaint against sears.com (Complaint)

Va

I placed an order on Sears. com for a printer in September 2007. They sent me the wrong item 1 week later. The procedure to fix a wrong shipment is to have UPS pick up item, restock item, then issue a new item (the process can take up to a month. ) The only way to get a replacement sooner is to order a new unit and to get credited once the first unit returns...

Sears Master Protection Agreement / sears master protection agreement is a joke (Complaint)

Va

scheduled 8AM - 12pm sears appointment. Due to a No Show / No Call, I contacted sears at 10:30 AM and again at 1:15 PM, only to be assured by a customer service rep, that the technician will arrive, not to worry and he will call me when he is on the way to my house. At 2:42PM, still a No Show / No Call from the technician, I was forced to leave my house (to retrieve my kids from school)...

Sears / I'm not happy with sears at all (Complaint)

Va

friends NOT to go for Sears in the lifetime. As you can tell, I'm NOT happy with Sears at all...

Sears Durham / super bad service at sears portrait studio (Complaint)

Ak

Ok, the employee from Sears should not promise anything if she can not do it. 3. She said a lot that my daughter was very tough. this is also a kind of rude, I think. you know, a 2-years old girl is a little active, this is very normal. If the employee from Sears is not patient at all, she should not work in the studio because she will deal with a lots of babys, toddlers who are "tough"...

Sears Chicago Illinois / sears sucks (Complaint)

Ki

I was a sears employee, before they wrongfully accused me of embezzling money from a company that I put my heart and soul in to for the past 6 months. I can assure you that I am a well kept and honest person. To have my character attack so, hurt me very much mentally and emotionally. Why was I chosen to have such allegations put on my table I guess I will never know but I can tell you one thing I was the best the had...

Sears Santa Cruz California / not warned of hidden fees when being approved of sears card. (Complaint)

Va

I purchased an item at sears. Here is the salescheck # 023085416850. The cashier offered me a $15 discount, if I applied for a sears card. I asked if there were any fees for the card, and she said no. So I signed up. Later that night, I looked over my receipt and it says that there is an annual fee of $59...

Sears / don't let your kids work at sears (Complaint)

Ju

Do not let your kids work at sears. They take advantage of paying them minimum wage and are not a positive model of a child's first work experience. My child was accused of under ringing an item (A very minimal amount) , pulled into a room, drilled and made to fill out a form of what they preceived they did wrong, terminated and told them that nothing further would happen...

Sears / sears would not hire me because of a background check (Complaint)

Ja

visual department at sears and they did a background check. On the online form that I filled out stated to list any charges up to 7 years. I have not charges that are on my record for seven years. I was called in by the HR manger and she told me that they were unable to offer me employment due to by background...

Sears Denver Colorado / sears scam on appliances (Complaint)

Failing Sears Cherry Creek North store trying anything to stay open in this recession including selling fraudulent goods then charging you more- My husband and I are recent newlyweds (11/22/08) and just bought our very first home. We are in the process of upgrading our appliances...

Sears / Star Trac Elliptical Illinois / sears warranty (Complaint)

Eg

Trac Elliptical from Sears. com. It was delivered 3 Dec 09. After 2 weeks of use, I threw the box away. It was so big there was no place to store it except my garage and park outside in the below zero temps. After another week, the machine failed. I called Sears and was told they had no record of my order and that they could not look it up via the order number...

Sears Refrigerator - Freezer Re[aor Plano Texas / sears warranty repair nightmare (Complaint)

refrigerator freezer from Sears. Our second warranty repair. This time the unit blew out the control panel which regulates the temperature and the unit was already warming up. After speaking with the scheduler I was told the soonest we would see repair would be the afternoon of January 14th (8 1/2 days later...

Sears / Nordictrack Treadmill / do not buy warranties from sears (Complaint)

Sp

Purchased a treadmill from Sears in August 2006 for $1700 and a 5 year warranty for $475. Allegedly covers all parts and service. Called to request service, sears claimed Nordictrack was to service. Nordictrack claimed extended warranty was covered by Sears. Spent 50 minutes being transferred between companies - Sears claimed they had no record of the warranty...

Sears / Kenmore Front - Loading Washer / do not buy appliances or warranty from sears (Complaint)

Lj

washer (purchased at Sears, along with a warranty) started making loud banging noises & the fabric softener dispenser did not working. We scheduled a repair appointment with Sears for 2/18/09. The tech arrived on 2/18 & diagnosed a cracked drum and clogged dispenser valve--but had no parts with which to complete repairs...

Sears Appliance / Kenmore Dishwasher / I am out $135 to Sears and a bill to the plumber (Complaint)

Ma

I asked Sears to come and service a dishwasher they installed 4 years ago. The repairman said the dishwasher was fine but plumbing bad. I then had a plumber come and check the pipes all the way back to the unit. He found the check valve installed with the machine 2" from the dishwasher was broken and stuck in the shut position...

Sears / we were treated badly by sears and lied to (Complaint)

We bought a refrigerator from Sears in 2005. On Monday, July 6 this refrigerator stopped working. We called Sears about getting some one to fix our refrigerator. They said your warrenty is out, so you will have to pay for repairs. We paid $260 for repair service and 1 year extended warrenty. We were told a repair person would be at our home on Tuesday, July 7...

Sears Canada Ontario / poor, confused service-never buy at sears again (Complaint)

To

I recieved a KitchenAid Frdige, Sears item 463639223, on April 10, 2010. After unpacking we saw the door handle was damaged so called customer service and asked if we need to return the fridge or could they send a new handle. I called 1-800-267-3277 and was told I had called the wrong number but that if I called parts I would recieve a new handle and it had been authorized as it was recieved damaged...

Sears / Kenmore 600 Washer / Think twice before purchasing other Sears products (Complaint)

Ci

The people I've talked to at Sears say it's our problem, the machine may fail at any time. They are not interested in keeping us as a customer and apparently don't care that the product is shoddy. I think Kenmore used to be a good brand, but no more. I'll be researching something else for a replacement and will think twice before purchasing other Sears products given the poor service...

Sears / we are very dissatisfied with sears (Complaint)

Ku

of months ago from sears . We told the sales rep when he came out that we are adding on to our house and he told us that when we were ready to call him and he would come out and create a new contract to put duct work in the new rooms (2 of them) it has been going on 3 weeks and we are unable to contact him he wont return our calls he keeps promising his supervisor that he is coming out and never shows up...

Sears / sears is very difficult to deal with (Complaint)

Ul

conditioner installed by sears 2 yrs ago. This year it caused over $30k in damage to my house. The condensation drain was improperly installed and the drip pan had tiny holes in it caused by the installer. there also was a 3/4 inch gap between the air handler and bottom of the return vent. The condensation had dripped into my attic and saturated the insullation (like a sponge)...

Sears / I have so many bad things to say about sears home service that I can't even write it all (Complaint)

Wa

I have so many bad things to say about sears home service that I can't even write it all. Too many repair appointments with service technicians not showing up after I was home an entire day. Too many negative experiences with their call center. I will never use them again. Just researched other technicians in my area and wish i'd done it sooner! Before I purchased a new refrigerator after my 7 year old fridge gave me too many headaches...

Sears / sears.com's customer service is awful (Complaint)

Ka

Sears . com's customer service is awful. 6 people, 4 hours, 3 automated lines, over 4 days, and still haven't been able to complete a $1K purchase of a washer/dryer. It's complicated to complete a split transaction on Sears. com. Gift Card & Credit Card has thrown them off. And each time I call I get a different answer as to WHEN the Gift Card, that they zeroed out mistakenly, will be filled again...

Sears / sears is the absolute worst place to buy appliances ever (Complaint)

Sears is the absolute worst place to buy appliances ever! The installation was horrible, they put a dent in my new refrigerator, didn't install the water filter and the water leaked all over the place. Then after a month everything started going haywire. Light went out, stopped cooling. I had to pay even when it was under the one year warrenty...