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Sears Hattiesburg Mississippi

(Complaint)
Posted:    Valerie
sears customer service is horrible!
Hello, I am new to Sears and for my first major purchase the experience was horrible. I need a new stove and had been watching the prices for weeks. I finally decided to go with sears because out of all the retailers they seemed to have the best price. On Black Friday Morning I had my mother call sears to see if her sears card was still activated...

Sears.com Illinois

(Complaint)
Posted:    Monica Gallegos
do not use sears.com!
I normally do not shop at Sears, but my in-laws are frequent shoppers there. I ordered 2 gift cards for them on Sears. com as Christmas gifts the day after Thanksgiving. Today is December 14th and I have not received the cards yet. I just spoke with a customer service rep who says that they just mailed my cards out yesterday, December 13th, and "hopefully" I'll get them by next week...

Sears.com Hoffman Estates Illinois

(Complaint)
Posted:    Valerie
hopeless service from sears.com
receiving any help from the Sears. I placed an online order as a gift on 8/12/07 which never made it to my sister's place. I made more than 10 calls to sears, not including many made later by my sister and also e-mailed sears to obtain info with no resolution. I initially did not cancel the order as it was meant to be a surprise gift for my sister, But when I realized that I was not getting anywhere with the order, after asking sister to also follow up which did not help, I asked for a refund, I was refunded only 10% of the initial purchase price, once again despite a number of phone calls I have not received my full refund...

Sears PartsDirect

(Complaint)
Posted:    Valerie
sears service and parts center is atrocious
Went to order a part from Sears Parts Direct. Last night sat on hold on number provided on Web Site for 60 minutes with a recording message. Sat on hold for 20 minutes this AM, call was answered and I was informed that I needed to call a different number. Called number and spoke to extremely rude representative...

Sears.com

(Complaint)
Posted:    Valerie
complaint against sears.com
I placed an order on Sears. com for a printer in September 2007. They sent me the wrong item 1 week later. The procedure to fix a wrong shipment is to have UPS pick up item, restock item, then issue a new item (the process can take up to a month. ) The only way to get a replacement sooner is to order a new unit and to get credited once the first unit returns...

Sears Master Protection Agreement

(Complaint)
Posted:    Valerie
sears master protection agreement is a joke
scheduled 8AM - 12pm sears appointment. Due to a No Show / No Call, I contacted sears at 10:30 AM and again at 1:15 PM, only to be assured by a customer service rep, that the technician will arrive, not to worry and he will call me when he is on the way to my house. At 2:42PM, still a No Show / No Call from the technician, I was forced to leave my house (to retrieve my kids from school)...

Sears

(Complaint)
Posted:    Valerie
I'm not happy with sears at all
friends NOT to go for Sears in the lifetime. As you can tell, I'm NOT happy with Sears at all...

Sears

(Complaint)
Posted:    Valerie
sears warranty is a scam
extended warranty from Sears in 2006. The knob broke off of the machine in July of 2008, while it was still covered by the warranty. I called to make a service appointment and was told that they could only give me a service time window of 8 am to 5 pm. The technician arrived at 3 pm the day of service and was unable to fix the machine...

Sears Durham

(Complaint)
Posted:    akju
super bad service at sears portrait studio
Ok, the employee from Sears should not promise anything if she can not do it. 3. She said a lot that my daughter was very tough. this is also a kind of rude, I think. you know, a 2-years old girl is a little active, this is very normal. If the employee from Sears is not patient at all, she should not work in the studio because she will deal with a lots of babys, toddlers who are "tough"...

Sears Chicago Illinois

(Complaint)
Posted:    kitt360
sears sucks
I was a sears employee, before they wrongfully accused me of embezzling money from a company that I put my heart and soul in to for the past 6 months. I can assure you that I am a well kept and honest person. To have my character attack so, hurt me very much mentally and emotionally. Why was I chosen to have such allegations put on my table I guess I will never know but I can tell you one thing I was the best the had...

Sears

(Complaint)
Posted:    Valerie
do not buy sears appliances
washer and dryer from Sears on July 17 being told it was in stock. After we already went through all the paperwork to start a Sears Card account to get $100. 00 rebate, we were told the dryer wasn't in stock. We agreed to an Aug 4, 2008 delivery for both. Only the washer arrived. Two months later and four "supposed" delivery dates later, they never came...

Sears Santa Cruz California

(Complaint)
Posted:    Valerie
not warned of hidden fees when being approved of sears card.
I purchased an item at sears. Here is the salescheck # 023085416850. The cashier offered me a $15 discount, if I applied for a sears card. I asked if there were any fees for the card, and she said no. So I signed up. Later that night, I looked over my receipt and it says that there is an annual fee of $59...

Sears

(Complaint)
Posted:    justmom
don't let your kids work at sears
Do not let your kids work at sears. They take advantage of paying them minimum wage and are not a positive model of a child's first work experience. My child was accused of under ringing an item (A very minimal amount) , pulled into a room, drilled and made to fill out a form of what they preceived they did wrong, terminated and told them that nothing further would happen...

Sears

(Complaint)
Posted:    Jack
sears would not hire me because of a background check
visual department at sears and they did a background check. On the online form that I filled out stated to list any charges up to 7 years. I have not charges that are on my record for seven years. I was called in by the HR manger and she told me that they were unable to offer me employment due to by background...

Sears Denver Colorado

(Complaint)
Posted:    justin
sears scam on appliances
Failing Sears Cherry Creek North store trying anything to stay open in this recession including selling fraudulent goods then charging you more- My husband and I are recent newlyweds (11/22/08) and just bought our very first home. We are in the process of upgrading our appliances...

Sears

(Complaint)
Posted:    Jod_rt
awful experience at sears
on sale at Sears and thought it would make a good Fathers Day gift. I live in Montgomery, IL thus calling my local Sears stores located in Aurora and Plano to inquire about stock on this item. Both were sold out. That being said I called Sears in St. Charles, Which is 45mins away. I asked to be transfer to T...

Sears

(Complaint)
Posted:    Krovus
do not use sears.com
Do not use Sears. com. I have had nothing but trouble with an order that I placed online to be picked up at the store. When I placed the order I was advised that I would receive an e-mail notifying me when I could go pick up my purchase. I received the e-mail. I drove to the store. I went to the customer pick up area...

Sears / Star Trac Elliptical Illinois

(Complaint)
Posted:    Egret
sears warranty
Trac Elliptical from Sears. com. It was delivered 3 Dec 09. After 2 weeks of use, I threw the box away. It was so big there was no place to store it except my garage and park outside in the below zero temps. After another week, the machine failed. I called Sears and was told they had no record of my order and that they could not look it up via the order number...

Sears Refrigerator - Freezer Re[aor Plano Texas

(Complaint)
Posted:    Jeff_L-Plano
sears warranty repair nightmare
refrigerator freezer from Sears. Our second warranty repair. This time the unit blew out the control panel which regulates the temperature and the unit was already warming up. After speaking with the scheduler I was told the soonest we would see repair would be the afternoon of January 14th (8 1/2 days later...

Sears / Nordictrack Treadmill

(Complaint)
Posted:    Spavse
do not buy warranties from sears
Purchased a treadmill from Sears in August 2006 for $1700 and a 5 year warranty for $475. Allegedly covers all parts and service. Called to request service, sears claimed Nordictrack was to service. Nordictrack claimed extended warranty was covered by Sears. Spent 50 minutes being transferred between companies - Sears claimed they had no record of the warranty...

Sears Repair Center

(Complaint)
Posted:    Malcom
will never buy another thing from sears again
I am blown away that Sears Service and Repair can actually use the word service in their title. There is NO service whats-so-ever. I scheduled a repair to have my freezer fixed (under warrenty) I waited at home on three different days only to be rescheduled. This is the fourth attempt. They were to be here between 8-12...

Sears / Kenmore Front - Loading Washer

(Complaint)
Posted:    Ljosja
do not buy appliances or warranty from sears
washer (purchased at Sears, along with a warranty) started making loud banging noises & the fabric softener dispenser did not working. We scheduled a repair appointment with Sears for 2/18/09. The tech arrived on 2/18 & diagnosed a cracked drum and clogged dispenser valve--but had no parts with which to complete repairs...

Sears Appliance / Kenmore Dishwasher

(Complaint)
Posted:    Malkevv
I am out $135 to Sears and a bill to the plumber
I asked Sears to come and service a dishwasher they installed 4 years ago. The repairman said the dishwasher was fine but plumbing bad. I then had a plumber come and check the pipes all the way back to the unit. He found the check valve installed with the machine 2" from the dishwasher was broken and stuck in the shut position...

Sears

(Complaint)
Posted:    Kabekk
avoid sears at all costs
I was forced to call Sears for my landlord because he had a Sears dryer that was broken. I have a very hectic schedule at work and I was able to call them on my lunch break. After being on the phone for an hour, being transferrred and hung up on about 10 times I was finally able to set up a repair appointment for thursday between 8am-12pm...

Sears Repair Center

(Complaint)
Posted:    Heyman
I am never calling sears again for service/repair
I am never calling Sears again for service/repair. I am also not buying sears appliances or lawnmowers. I have been a loyal buyer of the brands in the past but I am tired of the disrespect from the service. No one should have to wait a 9 hour window for service. My time is worth more than that...

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