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Sears Master Protection Agreement

(Complaint Comment)
Posted: Sep 4, 2017    AjoyB
sears master protection agreement is a joke
Sears sells either 3 or 5 year(from date of purchase) agreements, you would only need to renew after your 3 or 5 year coverage is up. " - Wrong. I just got a letter to renew the MPA on my dishwasher. The only 3 options are to sign up for a 1-year plan, a 2-year plan or a 3-year plan. Also, Jason says: "I would bet that the $300 you claim you paid for the Service Plan is less than what the service call on your dishwasher would have costed you!" - This is really funny...

Sears Plant City Florida

(Complaint)
Posted: Sep 4, 2017    Joy Henderson
kenmore
I purchased a Kenmore refrigerator July 19, 2016. I filed a service concern back in July of this year. The refrigerator had a very loud knocking sound that would last for 30 minutes to a hour at all times of the day and night. The repair technician that came out in July replaced the ice ma...

Sears Brands White Plains New York

(Complaint)
Posted: Sep 2, 2017    Aileen Johnson
customer service
I tried returning it to the sears in Cross County in yonkers and was told that the returns dept was no longer there and was advised to return it at the Galleria in White Plains. The following day Thursday, 8/31/17 i went to the Sears in White plains and had to drag the box to the basement to be advised that the returns dept was closed that day...

A & E Appliance Repair Missouri

(Complaint Comment)
Posted: Sep 2, 2017    Mr tbo
a & e sucks
Spent over 2 hours this morning with Sears and A&E Factory Services, who must be conspiring together, and could not get a re-visit until 9/13/2017. Very unacceptable with me. Even had a so called supervisor with A&E to hang up on me. This repair will, I repeat, WILL be completed under my soon to expire Master Protection Agreement and once these incompetents have resolved my issue they will never enter my home again...

LG Johnson City Tennessee

(Complaint)
Posted: Sep 2, 2017    LGnot
refrigerator
refrigerator brand new from Sears in 2013, it's our last. We noticed the temperature in both compartments were not being sustained, when we called the repairman he walked us through several steps to check before he came out, when we followed the steps to take, he informed my wife that the Freon has leaked out and would not even be worth fixing...

Sears Brands Louisville Kentucky

(Complaint)
Posted: Sep 1, 2017    Christy M Anderson
kenmore elite refrigerator
I will never buy a sears appliance product ever again!!! They are horrible my brand new refrigerator went out the second week of July it took them two more weeks to send a technician out to tell me that it is broke!!! So they ordered the part told me it would take two weeks to be in called me one week later and said it was on back order! They said August 14 it would be here it was not here so I called them back they could not find the part that they have shipped because it was no longer on back order but they did not have a tracking number told me to call back in a few days!! Called back they told me it would be here August 26 it's still did not show up so they told me on the phone it would definitely be here August 28! It finally showed up August 28 at 8 o'clock at night called and told them I had the part they told me they can't send a technician to my house till September 15 now!!! Wow � so now I've been without a refrigerator since the second week of July and still won't have one until after September 15 who really lives like that I've been storing my insulin at my neighbors house that's real nice � what good is a warranty if it takes that long to get service?! And then they want me to pay $400 to have it installed but the part is covered after waiting this long I don't think I should have to pay it should be free now!!!...

Sears Seabrook South Carolina

(Complaint)
Posted: Sep 1, 2017    Ali Kemp
never ever order
I ordered several dresses from their store and only one out of five had arrived. It's now been 3 months since I ordered them and I don't know what to do. It doesn't matter that I told them about writing to BBB, they tried to be polite, but the problem hasn't been resolved. They are not int...

Sears Colorado Springs Colorado

(Complaint)
Posted: Sep 1, 2017    Aw1231
how sears treats valuable employees
So funny that now sears in Colorado Springs is down 35% on their sales in just 2 weeks after they let go their top employee who took pride in making their store one of the top 25 in the company. Serves them right!! All due do the lies of a lowly employee who knows how to lie! Remember what goes around comes around, justice will be served! Why they would let their store fail all to please a poor employee is beyond comprehension...

Pharmaprix Montreal Québec

(Complaint Comment)
Posted: Aug 31, 2017    kstulk
Defective door
Wait what does a Sears complaint have to do with pharmaprix?...

Sears-Home Marketplace Ferndale Michigan

(Complaint)
Posted: Aug 30, 2017    Kim Brandimarte
sauder entertainment center
Center by Sauder from Sears Home Marketplace on 8/14/17 and got really screwed! I needed it to be delivered to my apartment which is on the third floor. On 8/14/17, I asked for the item to be delivered to my apartment as it . stated FREE SHIPPING, though it DID NOT specify what that mean't. After speaking to a Sears associate and Fed Ex and finding out it was CURBSIDE DELIVERY, I cancelled the item because I had no one to help me and I can't carry 134l lbs...

Sears

(Complaint)
Posted: Aug 30, 2017    DLUC57
samsung front load washer
9 wks ago I called because my less than 2 yrd old washer stopped spinning out, again. This first happened 2 months after purchasing. They replaced the door lock and the mother board. Its been 9 wks and 3 repair visits and still my washer isnt working. Yesterday, the repairman came and the ...

Sears Colorado Springs Colorado

(Complaint)
Posted: Aug 28, 2017    Aw1231
employee
I cannot understand a company such as sears who employ's a female who is a conniving, lying [censor]!! They also keep her after she has phone SEX with another employee who lives in San Antonio, tax. Proceeds to lie under oath in the justice system in order to ruin another employee who is the only that has made the sears store in Colorado Springs profitable...

Sears Newark, NJ area

(Complaint)
Posted: Aug 25, 2017    Kitty283
carpet cleaning rip-off
Went to the Sear's carpet cleaning site to schedule cleaning of my two bedrooms on the second floor before my new tenants moved in, as it was only two rooms that are carpeted I went with the "build your own package" each room was quoted as $42 total of $84 then tax and $8 service fee. Orde...

Sears Brands Ghent West Virginia

(Complaint)
Posted: Aug 25, 2017    Eric Duke
Slow website
I was looking for a new dryer and chose their website to check what they offer. My internet connection is fine, so it was your fault. Your website could not stop loading. New and new pictures. Many errors, hard to look at interesting pictures, it always got back to the previous one. Hey, g...

Burger King Alpena (23)

(Complaint Comment)
Posted: Aug 24, 2017    Colleen Burnham
unethical behavior
freezer for mom from sears. She has medicaal problems such as cancer, copd, diabetic. She needed to eat, and this is how we get treated and laughed at. If I could get her out of the car and she could walk id gladly go to another place where they are friendly and give you your food. I will never go back...

Sears Home Repair

(Complaint)
Posted: Aug 24, 2017    Tariq Malik
refrigerator
I am extremely dissatisfied with the Sears Home Plan. I signed up for this after a repair on my GE fridge in August of 2016. The repair person from Sears recommended I take this warranty because it will save me 50% on that particular job which normally would be $500, and for all future calls I would be charged only $60...

Sears Hot Springs, AR

(Complaint)
Posted: Aug 23, 2017    Joe 2
overall customer service failure
Turn Lawn mower from Sears. Local store had to order the one that I wanted that was on sale and it would be a week to deliver to store or two weeks to deliver to my house. I opted to pick it up at the store rather than wait. I picked up the lawn mower and checked it over and immediately began mowing my yard...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Aug 22, 2017    Peggy Lewis
customer service department
my son bought from sears in st Louis moms. Why am I contacts g you because he used our charge. We have been buying sears aplaince far over 40years. You have the worst customer service and not standing behind your products . what happened not the same company I knew. When you call you get someone you don't understand or from a different county...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Aug 22, 2017    TrishBarton
customer service department
SEARS SUCKS!! I WILL NEVER BUY ANOTHER APPLIANCE AT SEARS AGAIN ! GOT A WATER HEATER AT SEARS PAID FOR EXTENDED WARRANTEE, WHICH WAS AS MUCH AS THE DAM HEATER . CALLED FOR SERVICE AND GET AN APPOINTMENT WOOHOO . THEY SHOW UP AT THE END OF APPOINTMENT TIME HERE FIVE MINUTES SAY IT IS FIXED AND LEAVE...

Sears Home Services Jacksonville Florida

(Complaint)
Posted: Aug 22, 2017    ccsteve
poor service, refund for unused part not received
On July 24, what I thought was a repairman came to fix my Kitchenaid stove because the oven had uneven heat distribution. The person who arrived was a diagnostician, not a repairman. He said the motherboard needed to be replaced, so he ordered one, charged me $488 for it, and set up an app...

Sears Brands

(Complaint)
Posted: Aug 22, 2017    Karenlynnhart
They don't care
Used to always buy online. Unless I experienced a need in returning stuff. I was said I can come to any store and return, but it was a lie. They don't stand behind their products and sellers. The CS is always useless and they never hep. Don't even try to call them and explain. You know, no...

Sears Brands Cumberland Furnace

(Complaint)
Posted: Aug 21, 2017    Judyeee
kenmore elite refrigerator
Today, 8/21/17, after repeated calls to Sears and them arguing with us that our refrigerator isn't still under warranty, we proved that it is! Then, reading the warranty to them over the phone, we finally (after having to talk to supervisors) convinced them that the problem was a refrigeration leak (covered) and it had already been diagnosed...

Kenmore Mt. Pleasant MI

(Complaint)
Posted: Aug 21, 2017    Deanne & Robert Cochran
washer and dryer
heating element from Sears, put it in still doesn't heat up. Washer just stopped spinning, doesn't wash or spin out. Just fills up and drains. We bought Kenmore because we wanted the best, well this is NOT the best! They should last A Lot longer than this!! The washer did have a service on it right after we bought it for the same thing! Through Sears...

Sears Colorado Springs Colorado

(Complaint)
Posted: Aug 18, 2017    Aw1
unethical behavior
mans name around the sears store. I would NEVER recommend any one to work for sears!...

Sears Brands

(Complaint)
Posted: Aug 18, 2017    Donald Romines
Tired of them
Not that long ago I ordered the dryer from them and after 3 months of using it broke. I called them and scheduled a repair. That was important to me and I took a day off at work. In the morning they called and said that they have to reschedule. I was very angry because didn't offer anythin...

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