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Sears Brands / repair services

(Complaint)
Jw
JWHady Jan 2, 2018
Sears repair services suck. We have american home shield insurance on our appliances and such. Not had any problems with ahs since we bought the house. Sears is one of their contractors. We had a problem with sears showing up on the scheduled day/time (8-5) a month or so back - the tech called about noon and said he had to reschedule because a job he was on ran way over...

Imperial Appliances/Sears Home Warranty Lawrenceville Georgia / home warranty and vendor non response

(Complaint)
Ta
Tanya Patterson Jan 2, 2018
calls and speaking with Sears customer service. There has to be a breach of contract when as a customer I gave consideration for a service and there was a verbal agreement which included an offer/acceptance. I am over 18, competent and not mentally challenged. The issue is of a lawful subject matter...

Sears Kansas City Missouri / washing machine

(Complaint)
Ka
Karen Bohlender Jan 1, 2018
I called Sears to set up an appointment to check our washing machine and the tech came to check the problem. On Dec. 5th, he ordered some parts and we had to wait until the parts before making an appointment to do the repair. the followup appointment was scheduled for Dec. 15th. We waited and did not hear from the tech as to when he would arrive...

Sears Brands / repair and customer service

(Complaint Comment)
Pi
PiperRJL Jan 1, 2018
continued harassment by Sears and the lack of attempting to resolve an issue after taking my money. It also appears that you not only have no intent on assisting but you have no power or avenues to do so. I thank you again for your time and ask that this exchange end...

Sears Brands / repair and customer service

(Complaint Comment)
Sh
Shaun R. Dec 31, 2017
what you might expect Sears to do for you because of what you consider the duress of what you've had to endure? I am very sorry if this seems blunt, but better it come from here than about anywhere else. Things break. As far as we know, the dryer is extremely old; which is why it likely isn't under warranty...

Sears Sterling Heights Michigan / poor service

(Complaint)
Do
Douglas Scott Dec 31, 2017
and took it to the sears store at lakeside mall in sterling heights michigan where I was told to take it home and call for service. I told them that my contract says in store repairs not in home. they refused to take it and they never looked at it. I took it back home unloaded it and took it back in the house and called the 1-800-4my-home for the repair...

Sears Brands / repair and customer service

(Complaint Comment)
Pi
PiperRJL Dec 31, 2017
harassment of customers of Sears. Thank you for your time...

Sears Brands / repair and customer service

(Complaint Comment)
Pi
PiperRJL Dec 31, 2017
appropriate resolution with Sears since 12/22/17 and only been met with lies and harassment by Sears chat personnel, telephone personnel and continually through email, which is still happening to date. I had a service tech in my home on Saturday, 12/16/17. He at that time took my money and stated a part needed to be ordered...

Sears Brands / repair and customer service

(Complaint Comment)
Po
pobarjenkins Dec 31, 2017
directly associated with Sears. It is likely they will not be able to see your complaint here. It's possible that the users here could suggest assistance if you provide more details. Please note that you will most likely not receive compensation for your time or for harassment unless you file some sort of lawsuit...

Belk's Store Spartanburg South Carolina / being ignored

(Complaint)
De
Demorris Gregory Dec 28, 2017
public in the past at Sears and work with the public now in my business you can not ignore the customer. The customers is what helps keep the store open. Maybe the employees needs more training. Thank you for reading my complaint...

Sears Danville Virginia / return of a christmas present

(Complaint)
Db
DBarrington Dec 28, 2017
fully understand why Sears and Kmart are in the financial trouble that they are in. I will never shop or patronize your stores again and I will strongly encourage anybody that I know not to deal with you all by what was done to me. Whatever happened to customer satisfaction OH let me guess it went in the greedy thieving pockets of Sears Corporate Officers so they can further sit back eating they steaks and taking their cruises...

Brach's Reno Nevada / maple nut goodies

(Complaint)
Ta
Tamra Winzenried Dec 27, 2017
behind the counter at Sears. Not them!!! They had a slightly crisp surary maple shell you could suck or bite. The inside was a chewy maple nut mix. My grandkids will never learn to love them like my grandmom. Mom, Myself and my children. You killed a tradition. Shop get maple nut goodies. School Xmas Easter = (...

Sears 1-800-4-My-Home / poor service

(Complaint Comment)
At
atv Dec 26, 2017
have a contract with sears? how long do they have to be without heat in this, the coldest part of the season??????? these people should be held accountable in some way shape or form. my sister in law told these people the situation but all they could come up with is a "sorry. " she is now using a space heater and the stove to heat her house, waiting for these people to come out...

LG League City Texas / lg top loading washer wt5001cw, l

(Complaint)
Ji
Jimmie Haines Dec 26, 2017
Sears repair service came out 5 times each time replacing parts on or more times. Parts replaced are the stater, 4 struts, the two section circuit boards replaced twice. Finally the 5th technician said he could not fix it and the machine was unrepairable. I was supposed to get back the amount of money I paid but do date I have not...

Sears Brands Winston-Salem North Carolina / kenmore microwave/wall oven model 790.49602313

(Complaint)
Ca
Carol Cie Dec 26, 2017
I had a Sears technician come in to calibrate it soon after I bought it but he said it was fine. After a number of baking failures, on Oct. 23, 2017, I paid a Sears technician $94 to check the temperatures. He again said it was fine even though when it was set to 350, the ready buzzer went off at a much lower temperature...

Kmart Stores / I was charged for an order out of stock and cannot get a refund.

(Complaint)
7s
7sweetwater Dec 26, 2017
gave me a number for Sears extended protection plan...

Sears Duluth Georgia / samsung refrigerator

(Complaint Comment)
Ka
karasmer Dec 25, 2017
protection, ya I think Sears needs to make this right as this issue has been ongoing while it was covered under the warranty and still has not been repaired...

Sears Auto Davenport Iowa / damage to vehicle

(Complaint)
Ca
Capt. B.D HARRISON Dec 25, 2017
On 3/12/16 our BMW Suv was serviced at Sears Auto for a break repair job. Needless to say while driving vehicle weeks later the brake system failed, causing damage both exterior and interior as it crashed in order to stop in parking lot wedged between garbage disposal barricade. Company has compensated for all exterior damage to be repaired, however vehicle has had electrical issues from warning lights coming on, to failure of emissions tests and not starting properly at all...

Kmart Stores Visalia California / visalia store

(Complaint)
Sa
Samuel balderama Dec 25, 2017
Kmart Stores visalia store I prefer your store and sears all my tools are stanley and craftsman and i hate to complain but its christmas. I want a gift card or something make this right for me kmart...

Sears Store tyler tx / service

(Complaint)
Js
jscott8633 Dec 24, 2017
before Christmas the sears store in Tyler TX can't have sales people on the floor in clothing dept but have people standing around in appliance dept is really stupid. I asked the person behind for some help on the floor and she said that they had no one to help, only cashiers and no one was on the floor??? I will try to NEVER SHOP AT SEARS AGAIN...

Sears Brands Maitland Florida / kenmore elite dishwasher

(Complaint)
An
Annoyed at Sears Dec 23, 2017
Sears Brands kenmore elite dishwasher Sham on Sears/Kenmore for not standing behind their product and having some business ethics to do the right thing. No wonder they are repeatedly on the verge of going out of business...

Sears Brands / order not shipped as promised

(Complaint)
Ch
Charles Bosley Dec 23, 2017
Order 862603796 placed on 12/16/17 and was told that it would arrive on 12/22/17. I called on 12/23 and was told that the item never left the warehouse. No contact was made to me to allow me to order the item from another source. No Christmas present for 83 year old father.

Th...

Sears Master Protection Agreement / sears master protection agreement is a joke

(Complaint Comment)
To
Tom Currie Dec 22, 2017
Sears used to stand behind their appliances and behind their Protection Agreements that are supposed to cover repairs after the initial warranty period. I have several Sears appliances -- some fairly new, some rather old -- all have been under protection agreements since they were first purchased...

Samsung / customer service

(Complaint Comment)
Mj
MJ= Dec 21, 2017
Factory Service (which is Sears in Sheep's Clothing- we all know what the future of Sear is). Three days later we had not heard from A & E to set up an appointment. We called A & E and they told us Samsung never called. When we called Samsung, they told A & E had cancelled the appointment from their end...

Kmart Stores Rutland Vermont / online order pick up and extremely bad attitude of employee

(Complaint)
Al
Alina-TH Dec 20, 2017
orders with Kmart or Sears. Why am I placing online orders? To pick up my items after more that 30 minutes and be treated as if I came to steal something? Totally unacceptable and disappointing...

     

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