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Sears

(Complaint)
Posted: Sep 13, 2017    Drew Vta
master service agreement/ no lemon guarantee
of run around with Sears including: 6 calls to Sears service desk (including one call over 2 hours) Nine technician visits (plus two no shows) = 11 days waiting at home Four parts replaced Over Four months still no ice Sears says it still doesn't qualify as a lemon under they policy...

Sears - Kenmore Albany New York

(Complaint Comment)
Posted: Sep 13, 2017    Lee 0304
Light Stays On - Unsafe
Call Sears Safety recall (product resolution center)is 800-659-7026. Call them, they will fix it free of charge!! Recommending you filed a complaint @ Saferproducts. gov Good luck!! Lee 0304 (see my thread below yours, dated September 13, 2017)...

Sears - Kenmore Albany New York

(Complaint Comment)
Posted: Sep 13, 2017    Lee 0304
Light Stays On - Unsafe
everyone else is with my Sears Kenmore Elite Refrigerator. Model No. 795-77552600 (French Door) Serial No. 711KR00080 Purchased January 2008. I do not have an extended warranty service with Sears. The refrigerators interior light within the last few months has been giving us some intermittent problems...

Sears Brands

(Complaint)
Posted: Sep 12, 2017    vhsnyder
refrigerator
We bought a side by side Kenmore in 2010 and after the 3 year warranty ran out, the panel below the ice maker started to bubble. I called to pay to get the door replaced and they no longer sell parts for that refrigerator. So yesterday I received a product warranty to purchase for the prod...

Sears

(Complaint Comment)
Posted: Sep 12, 2017    magiewright
credit card
cut in half, I called sears and begged for decrease in my finance charges, never ben late, never ask for help, , the Manager told me there was nothing she could do to lower my "Interest Rate". I begged her to review my account, and she will see no charges has ben made in 3years on this account, I will Never do business with Sears Again...

Sears Master Protection Agreement

(Complaint Comment)
Posted: Sep 12, 2017    Gloria Miller
sears master protection agreement is a joke
Sears tech has been in my house 4 times, but 1 time the tech left without repairing my fridge because I did not agree to pay AGAIN. I paid $139. 99 the first time, that incl the diagnosis charge plus the deductible, . they have replaced something different three times and all for the same issue...

WhyNotLeaseIt Dallas Texas

(Complaint)
Posted: Sep 11, 2017    robert holman
statement of paid in full for product bought through sears
I paid my loan off on August 4th, 2017. I was told at that time I should call back on September 3, 217, and request a statement that would be sent stating payment was made in full. I called on September 3, 2017. and was told I would receive a paid in full statement by e-mail within 72 hour...

Sedgwick Insurance

(Complaint Comment)
Posted: Sep 11, 2017    SearsNoMore2
sears home delivery damage claim
A Sears tech came to my house to fix a door issue and broke my dishwasher's drain hose. My house was flooded, walls damaged, and hardwood warped. The Sedgwick representative (Rebecca Suwanski) ignores all emails and phone calls. It seems like their business model is stalling claims, frustrating customers, until the customers give up...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Sep 11, 2017    Francine Enright
customer service department
Sears is proving to be the least reliable and worst customer service I ever encountered! Once a place I purchased all my appliances. No more. You can't even reach the corporate office, you get transferred back to their national office in the Philippines...

Mavis Discount Tire Cicero, New YorkCicero, NY

(Complaint)
Posted: Sep 10, 2017    Kmd27
service unacceptable
Companies like Sears and Kmart also once thought that they were invincible b/c of their size and volume - now look at them. I don't care how much more my next set of tires cost. I know where I won't be purchasing!...

Sears Brands Chicago Illinois

(Complaint)
Posted: Sep 9, 2017    bigsexylov
sears home repair service / washer
Sept 9, 2017 scheduled time 10a-2p Warranty Plan Number 99494917 received text the tech was on their way at 11:58am and never showed. I had my door wide open to make sure I wont miss them and they wont me neither. Hours went by no tech and I called the cust. rep said the were running behin...

Sears

(Complaint)
Posted: Sep 8, 2017    Rozzz
garage door opener repair service
I am desperately trying to have my garage door problem resolved and nonone will respond or return my calls. My garage door has been inoperable since Fri. 9/1/17 when an estimator accidently did not reconnect the release wire and I am unable to open the door or use my car which is inside

Brick Ottawa Ontario

(Complaint)
Posted: Sep 8, 2017    Taha_Tariq
extended warranty
Sears is much better. I bought another set of sofa from there and they replaced the whole set as soon as I complained about a couple marks I noticed after a few months. Please don't waste your money, time and energy on Brick. They are the biggest losers in the market. Cheap quality, bad customer service and salespersons are trained to steal money out of your pocket...

Sears Brands 3333 Beverly Rd Ilinois il 60179

(Complaint)
Posted: Sep 7, 2017    alsull
repair appointment not kept
I was call sears several times to check the status but no one was able to help me I lost time at my work ( money) they tell me I can have next appointment for 09/20/2017 Clearly I feel like piece of garbage who cant do nothing but I decide to inform also BBB department on them I search internet and I see I'm not alone treaded this way by Sears company ( repair ) department ...

Sears Brands Bloomfield Connecticut

(Complaint)
Posted: Sep 7, 2017    Very Disappointed 2017
Kenmore Refrigerator
Ordered a new Kenmore refrigerator and it doesn't work - the delivery men wouldn't take our old refrigerator because the water hose was still connected- two days later they pick up the old refrigerator and the new one doesn't work- unbelievable- customer service no help 1st female represen...

Kmart Stores Allentown Pennsylvania

(Complaint)
Posted: Sep 6, 2017    Karina Paez
horrible customer service and lost of online package
placed a purchase from sears. com for 3 uniform sweaters for my son. I was provided with the option to get it delivered at KMART so of course I said "yes". Well that was the WORSE mistake I made, because I NEVER received my package. It stated it was delivered and when I went to pick it up KMART told me they could not find my package...

WhyNotLeaseIt Macon Georgia

(Complaint)
Posted: Sep 6, 2017    Bridgette Williams
washer & dryer: company total scam!!!
Sears employees a)have little to no knowledge about this program or b) they are not explaining what really happens after you think you have paid off your merchandise. Customers with low income or tight budgets should stay away, you are paying 3x the price . Better off saving and buying right out the store...

Sears Clarksville Indiana

(Complaint)
Posted: Sep 5, 2017    Linda Drennen Best
refrigerator
For years I have bought from Sears and thought they carried great merchandise. We had bought freezers (chest and upright) in the past with no problems. We purchased washer and dryer set 01/23/17 with no problems. It really irritates me that I didn't contact you with the ice maker problem when it occurred...

La-Z-Boy

(Complaint)
Posted: Sep 5, 2017    Roger DeMint
ashton recliner
I purchased this recliner at Sears in Chillicothe, Ohio 45601, Feb, 2016. At the time of delivery there was noticeable damage to the back of the chair and I had to have it replaced. the left side of the back was was broke. Since then the back has broken again in the same place, with springs coming through...

Sears Master Protection Agreement

(Complaint Comment)
Posted: Sep 4, 2017    AjoyB
sears master protection agreement is a joke
Sears sells either 3 or 5 year(from date of purchase) agreements, you would only need to renew after your 3 or 5 year coverage is up. " - Wrong. I just got a letter to renew the MPA on my dishwasher. The only 3 options are to sign up for a 1-year plan, a 2-year plan or a 3-year plan. Also, Jason says: "I would bet that the $300 you claim you paid for the Service Plan is less than what the service call on your dishwasher would have costed you!" - This is really funny...

Sears Plant City Florida

(Complaint)
Posted: Sep 4, 2017    Joy Henderson
kenmore
I purchased a Kenmore refrigerator July 19, 2016. I filed a service concern back in July of this year. The refrigerator had a very loud knocking sound that would last for 30 minutes to a hour at all times of the day and night. The repair technician that came out in July replaced the ice ma...

Sears Brands White Plains New York

(Complaint)
Posted: Sep 2, 2017    Aileen Johnson
customer service
I tried returning it to the sears in Cross County in yonkers and was told that the returns dept was no longer there and was advised to return it at the Galleria in White Plains. The following day Thursday, 8/31/17 i went to the Sears in White plains and had to drag the box to the basement to be advised that the returns dept was closed that day...

A & E Appliance Repair Missouri

(Complaint Comment)
Posted: Sep 2, 2017    Mr tbo
a & e sucks
Spent over 2 hours this morning with Sears and A&E Factory Services, who must be conspiring together, and could not get a re-visit until 9/13/2017. Very unacceptable with me. Even had a so called supervisor with A&E to hang up on me. This repair will, I repeat, WILL be completed under my soon to expire Master Protection Agreement and once these incompetents have resolved my issue they will never enter my home again...

LG Johnson City Tennessee

(Complaint)
Posted: Sep 2, 2017    LGnot
refrigerator
refrigerator brand new from Sears in 2013, it's our last. We noticed the temperature in both compartments were not being sustained, when we called the repairman he walked us through several steps to check before he came out, when we followed the steps to take, he informed my wife that the Freon has leaked out and would not even be worth fixing...

Sears Brands Louisville Kentucky

(Complaint)
Posted: Sep 1, 2017    Christy M Anderson
kenmore elite refrigerator
I will never buy a sears appliance product ever again!!! They are horrible my brand new refrigerator went out the second week of July it took them two more weeks to send a technician out to tell me that it is broke!!! So they ordered the part told me it would take two weeks to be in called me one week later and said it was on back order! They said August 14 it would be here it was not here so I called them back they could not find the part that they have shipped because it was no longer on back order but they did not have a tracking number told me to call back in a few days!! Called back they told me it would be here August 26 it's still did not show up so they told me on the phone it would definitely be here August 28! It finally showed up August 28 at 8 o'clock at night called and told them I had the part they told me they can't send a technician to my house till September 15 now!!! Wow � so now I've been without a refrigerator since the second week of July and still won't have one until after September 15 who really lives like that I've been storing my insulin at my neighbors house that's real nice � what good is a warranty if it takes that long to get service?! And then they want me to pay $400 to have it installed but the part is covered after waiting this long I don't think I should have to pay it should be free now!!!...

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