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Sears policy Orange California

(Complaint)
Posted: Apr 26, 2017    weltz
mattress
Policy of Sears is to only do 1 comfort exchange or return and after first mattress purchase being way too firm, like sleeping on cardboard, we exchanged for the first one I had picked in the store, a plush, pillow top, cushy one. I like soft cushy and this one I knew would work, it was so soft in the store...

Sears

(Complaint Comment)
Posted: Apr 26, 2017    weltz
bad mattress and return policy
I was just starting to almost like Sears for other shopping items as the 24 hour fitness I go to occasionally is right next door but I can say I will never shop at Sears for sure again and thus this may be why they will be closing most stores soon. Taking care of customers should be high priority and I totally feel like I got the wrong mattress, a firm one and not plush...

Sears

(Complaint Comment)
Posted: Apr 26, 2017    Marty Singer
bad mattress and return policy
Problem with our mattress from Sears. They pressured is to leave the mattress at our house saying it will be quicker to exchange. Well now we are stick with a mattress for 30 days just sitting in our home they can't return or exchange it for 30 days per store policy. We have no room for it. I called to plead with them but no exceptions...

Sears Delivery Centerville Massachusetts

(Complaint)
Posted: Apr 25, 2017    longtimefan79
delivery
The delivery was schedule between 2:30 and 4:30 PM. We were called at 3:30 by delivery guys. It was raining and they suggested we reschedule so the rain would not damage our appliances. It was clear they did not want to make the delivery. They told us they were not allowed to back into our...

Sears Brands

(Complaint)
Posted: Apr 23, 2017    Andrew1979
beds and warranty claim (do not buy any bed from sears)
I called Sears and they asked me a for a bunch of information and photo's. I provided the photos, excluding one thing, a photo of the law tags, as they simply do not exist on either Mattresses or the bases. All four have been removed very clinically, I do not have them. Sears responded to me, advising that the claim is denied because the metal base was not fitted correctly (Centre support bar not fitted) and the law tags are missing...

Brach's Oakbrook Terrace Illinois

(Complaint)
Posted: Apr 23, 2017    B Whitfield
candy product quality of maple nut goodies
have such a thing) in Sears and Roebuck located in Durham, NC each time we had a family outing (maybe once a month) to purchase various goods. This became a practice that I looked forward to as a young boy some 70 plus years ago. Over the years, the consumption of this particular candy also became the favorite of my children as I introduced them to it and I had to start hiding my candy from them in order to save some for myself...

Sears Auto Center

(Complaint Comment)
Posted: Apr 22, 2017    pudgie
poor service!
took my car to sears auto in exton pa to have 2 front struts put on and a Alignment done took my car home the next day my car was making a grinding noise took car to a local garage an was told it was a bad strut took car back to sears auto for the noise sears put my car on lift an said theirs nothing wrong with the strut an that I needed a rack an opinion took my car back to local garage for second opinion was told again don't need rack an opinion that the struts is bad took car back to sears the store manager was so rude he was yelling an using foul language...

Batteries Plus Bulbs Phoenix Oregon

(Complaint)
Posted: Apr 21, 2017    Robert Grundstrom
Battery for my car
So kudos to Sears they had what I needed and charged for a core charge that was issued the minute I brought back the old battery. I am in my 60"s have been on both sides of these issues. I feel like Batteries plus allows these lousy accounting practices to exists to there advantage...

Sears North Carolina

(Complaint Comment)
Posted: Apr 21, 2017    spduffey
don't buy protection agreements!
protection agreement from Sears again. I purchased protection agreements from Sears for 2 dishwashers in September 2016. I have tried to schedule service, but no one at Sears can locate the service contract . I have faxed and emailed the cancelled check to several service departments. I have been bounced from department to department and have spent hours and hours on phone and email, to no avail...

JCPenney Lake Charles Louisiana

(Complaint)
Posted: Apr 20, 2017    JBee
lake charles la. store
All the other stores like Dillards, Sears, etc. have back entrances. At this time when stores are being forced to close their stores, it seems to me this is a bad decision either by the local manager or the corporate office. I know for certain Penny's won't be seeing me very often. Please reopen the North entrance...

Sears Brands Tampa Florida

(Complaint)
Posted: Apr 20, 2017    Natalie Morse
repair service/ misrepresentation
I was quoted on a deal with SEARS repair service to fix a dryer that I got off Craig's List. I was told that after I paid for the diagnostic's test for 90$ that the service was included but I might have to pay for the part. I was told something different on another day saying that it was all included...

Sears Syracuse New York

(Complaint)
Posted: Apr 19, 2017    P Beckley
ears repair has not fixed our refrigerator after 3 visits same issue.
I called sears back as the fridge was still covered under warranty and so they sent another repair guy out who again ordered the parts and they only replaced the compressor this time. That repair only lasted one day . I called them back and for a 3rd time now they are ordering the parts to send to my home ...

Sedgwick Insurance

(Complaint Comment)
Posted: Apr 18, 2017    Ms. NJ
sears home delivery damage claim
Same issues Sears delivery and installation team caused severe water damage to my kitchen when they installed my refrigerator by not connecting the ice maker properly. I filed a claim and have heard nothing back from them. I was advised that I cannot obtain a direct number or email for them...

Sears Home Repairs Largo Florida

(Complaint Comment)
Posted: Apr 18, 2017    upsetmichael
new kitchen, countertop, backsplash
Sears is no longer and option or me for anything...

Sears Home Repairs Largo Florida

(Complaint)
Posted: Apr 18, 2017    upsetmichael
new kitchen, countertop, backsplash
If this i the way sears does business and treats their coustomers, then i urge you to find a private contractor. I will never deal with sears again. Look at the pics and ask yourself if you wouldlike to live like this for 5 months. If you would then call sears to do the work...

Sears Brands Glendale Arizona

(Complaint)
Posted: Apr 18, 2017    sierradawn
craftsman garden tractor item # 07120407000p model 20407
Arrowhead town center Sears store. The store clerk placed the order from the Internet specks and picture I had with me. I don't know what the mix up is but please help us figure this out and get us the right tractor. Thanks you...

Sears Brands Maryville Tennessee

(Complaint Comment)
Posted: Apr 18, 2017    GLR37803
craftsman zero turn mower
This thing and Sears has doused me nothing but trouble from day one!!!...

Sears Brands Maryville Tennessee

(Complaint)
Posted: Apr 18, 2017    GLR37803
craftsman zero turn mower
broke off I called sears home repair and was told that there was no one in my area who worked on them! So I had to pay for another shop to fix the dam thing, well the replacement one this year is worn out the internal bearings are makeing a noise and you can't keep the dam belt on so I called sears again so now they tell me someone will come to my house and fix it this time and it would be covered under warranty why was it not covered under warmth the first time? I have had to put three springs on the belt remixer...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida

(Complaint Comment)
Posted: Apr 15, 2017    cathydor
Bad odor coming from back of unit when running & fan is on.
We purchased a Sears Kenmore Elite French door refrigerator in 2014. Now we have the same problem as all of the previous posts. There is a HORRIBLE odor coming from the refrigerator, the drip pan Is not removable for cleaning. This is a serious health concern, since mold can build in the drip pan...

Freeshipping.com

(Complaint)
Posted: Apr 11, 2017    tahoetripper
Subscription scam
was looking to buy on Sears Parts Direct which is true. They also said that it was made clear that this was free TRIAL of thier service and that there would be a monthly charge after 7 days which is NOT true. I would never, ever, ever knowingly sing up for a paid subscription service to shop online...

Sears

(Complaint)
Posted: Apr 11, 2017    Laila
very poor service
I used to buy a lot from Sears, but they have changed a lot! My last two orders were completely messed up and every time I contacted their customer service they blamed me and said that everything was only my fault. First order arrived wrong, second one was damaged and according to them I was the one to blame...

Sears Elberton Georgia

(Complaint)
Posted: Apr 10, 2017    MCase
garden tractor
We have had 2 Sears garden tractors in the last 5 years and the frame has broken on both of them! Every time we have to spend more money on top of what they are willing to credit us and this time we have a grass catcher that cost 400. 00 that is not going to fit ANYTHING. When the first frame broke we had to spend money to replace the tractor and this time the replacement is 900...

Kmart Pension Service Canter Jacksonville Florida

(Complaint Comment)
Posted: Apr 8, 2017    Kaye T
scam to keep death benefit
not work for K-Mart / Sears too long or they to will be screwed. Now that the Kardashian's have purchased Sears and K-Mart maybe we should all send them our information and maybe they will have pity on all of us. Imagine all the others out there in the same boat as us. God Bless us and Sears/K-Mart can go to *&^%%#$#...

1988 Nashville Arkansas

(Complaint)
Posted: Apr 7, 2017    Dominic Barnes
Job opportunity
I applied for a Sears position not even 2 weeks ago for a Small Engine Repair Tech position. I was then contacted first by a recruiter by the name of Daniel. Went through the blah blah blah mess was told I did fantastic on the test in his words. Then not even a day later was contacted by another recruiter by the name of Ana claiming that she also seen that I did a really great job on my test amd wanted to do another phone interview which I did really well on both times and was again offered further employment by Ana this time who set up a in face interview...

Sears Outlet Richmond Virginia

(Complaint)
Posted: Apr 7, 2017    Anne Snyder
gas stove
refrigerator from the Sears Outlet in Richmond, Va. I requested delivery, installation, and removal of the old appliances. The store informed me the refrigerator could be delivered the following Monday, which it was; however their contract with the gas installer had lapsed and a new one was to be signed the same following Monday...

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