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Sears Home Appliance Repair Houston Texas

(Complaint)
Posted: Aug 10, 2017    Peeve Off58
customer service/failure to repair warranty whirlpool washer
Over a month ago I called into Sears Home Appliance Repair and I paid for an extended warranty on June 16, 2017 again after the first Warranty expired from 2016 on my Whirlpool Washer. They have been out Five times now to repair my Washer. The last time a month ago, and they have yet to repair it...

Sears Master Protection Agreement

(Complaint Comment)
Posted: Aug 8, 2017    Kevin1414
sears master protection agreement is a joke
protection dumb move sears doesn't honor what they claim to provide in the agreement it's not a wonder why the whole company is swirling the drain can only hope they die fast before they rip more consumers off...

Sears Brands

(Complaint)
Posted: Aug 8, 2017    vcrunk
laundry unit
We are at 6 but somehow Sears doesn't count all of them. Meanwhile we are without a washer still. Using a laundramat - NOTE: we live 45 minute from the nearest one. How do I get to someone who can actually help me other than just scheduling another service call or ordering another part?...

Sears Repairs Hollywood Florida

(Complaint)
Posted: Aug 7, 2017    elevmom
kenmore
into my wash room and Sears could care less. (This was the great repair job I got. ) I will never use them again and I am pissed I gave that guy $20. The best part is that I am going to sue them for the money it costs me to repair there damage...

Sears Brands Fayetteville Georgia

(Complaint Comment)
Posted: Aug 7, 2017    Darlene Michelle
sears craftsman pro series tractor
upon taking to they're SEARS REPAIR SHOP as we were informed to take to. Waiting 2 weeks later for our lawnmower we were then told that the drive pulley and blade mechanism that holds the blade is not covered not to mention the salesman says craftsmans are good and lifetime. I have learned they will say anything for a sale!!! Liars no wonder they are closing some stores who needs a company that cant stand by their word!!! Last time we will ever buy a craftsman lawnmower from any SEARS STORE, better off with the cheaper brands that we have purchased and lasted longer than 5 years! Very dissatisfied and I am spreading the word!!! Its not worth the price so just want to share our experiences!!!...

Brachs Raleigh North Carolina

(Complaint Comment)
Posted: Aug 5, 2017    sjburnman
maple nut goodies - product recipe change
Nut Goodies bulk at Sears when I was a little kid, more than fifty years ago. Bought my last bag yesterday. That they still call them by the same name is outrageous...

Sears

(Complaint)
Posted: Aug 5, 2017    Sue Gray Jones
washing machine order/delivery
On July 14, 2017 I went online to Sears. com and ordered a Whirlpool Model WTW4616FW that was not HE. It was delivered on July 21, 2017 but the wrong model was delivered, Whirlpool Model WTW4616FW1. I called the online customer service and spoke with a representative and explained the situation...

WhyNotLeaseIt Vero Beach Florida

(Complaint)
Posted: Aug 5, 2017    Priscilla LD
why not lease it scam
program a big scam Sears and Kmart should be ashamed of themselves with things like this people should file a class action lawsuit this is horrible and ridiculous I will return everything and they can have it I will make sure to have all 11 of my co-workers cancel out their account because I am pretty sure they are not aware of this scam...

Frigidaire / Electrolux Portland Connecticut

(Complaint)
Posted: Aug 4, 2017    Lezlie R. Adams
frigidaire refrigerator ffhs2622msya
I purchased this refrigerator from Sears last year, along with the matching dishwasher, oven and over the range microwave. Imagine my disgust when I opened my refrigerator this morning to find about a 7 inch crack on the inside skin, along the seam of the fridges left hand side panel. Definitely faulty...

Sears Denver, CO

(Complaint)
Posted: Aug 4, 2017    lynnepenny
"kenmore elite 48443 27" electric double wall oven w/ true convection™ - stainless steel acbbb"
the past 3 years from Sears. Totaling well over $15, 000. 00. Prior to reviews coming out on the "Kenmore Elite 48443 27" Electric Double Wall Oven w/ True Convection™ - Stainless Steel ACBBB" we purchased the oven, with a two year warranty. DURING THE WARRANTY PERIOD, the bottom burner became so hot it melted foil which was on the bottom rack, and the foil stuck to the liner of the oven in she shape of the burner coil under oven liner! We called for service, which we received, HOWEVER, when the time came to replace the liner SEARS declined the serviceman to install it! He was forced to leave with our new part under warranty without installing it...

Maytag Chino California

(Complaint)
Posted: Aug 3, 2017    Myrna86
maytag washer mvwb765fw0
January 24, 2017 from Sears . the washer came with a sample of Downey Stoppables softener. So I continued using them for my softener . I would put them in the tray where it says softener. The tray started melting for some reason. Today is August 3rd and this is the 2nd time they will be replacing the tray...

Craftsman Tractor Nashville Tennessee

(Complaint)
Posted: Aug 1, 2017    Nona Moner
craftsman tractor
the buttery, I bought Sears Protection Agreement since 2008. I'm not satisfied at all with services, first they give us appointment from 8 to 5:00 pm. Around 4:30 the technician called and said I'll be late, one our later, said I'm not coming today and I'll come tomorrow. So, I'm loosing two days work, then he come and not happy, he said we can't fix the craftsman Tractor, I have to get approval from my supervisor...

Sears Brands Stevens Point Wisconsin

(Complaint)
Posted: Aug 1, 2017    Gloria King
kenmore refrigerator
Not so!!! We have been Sears customers for many years but I can tell you this will be the last purchase we will make at Sears. From now on most of our purchases will be at Best Buy. Their customer service and prices are FAR better than that of Sears...

Sears Brands Fayetteville Georgia

(Complaint)
Posted: Aug 1, 2017    Dan Coop
sears craftsman pro series tractor
2016 I purchased my Sears Craftsman Pro Series Lawn Tractor. On June 14th 2017 my Craftsman Pro Series Lawn Tractor wouldn't start. The warrantee ( good for 2 years) was still valid for another year so i called for a service repairman. They set me up for a July 5th date. I tried to get an earlier appointment, but to no avail...

Sears Brands

(Complaint)
Posted: Jul 31, 2017    Tom B2
kenmore model 110.27087601/ ser. ct 1670853 oasis elite washing machine
I contacted Sears approx. 12 months ago and control board was replaced at no charge due to software issue. I paid an additional amount for serviceman-recommended parts. Unit performed fine until two months ago and consistently stops in mid cycle with LD code. The drain pump works fine once I unplug unit & wait...

Sears Carthage North Carolina

(Complaint)
Posted: Jul 30, 2017    Bob Warlick
ken more stack laundry center upc.012505386343
I called sears. com and got the India help that you have on hand, very confusing with their accent and too much background sounds . They canceled my first order the Layaway order and said I would get a refund only to find out thru an email tha they would not do a refund. One problem the phone number was incorrect as I looked into the log in...

WhyNotLeaseIt Crookston Minnesota

(Complaint)
Posted: Jul 29, 2017    Paladen Jones
gas stove.
a stove and went to Sears and bought a stove for $600 because she didn't have the cash if the time they signed her up with why not lease it. com. She was paying a $160 how month and she paid on it from November through July for the total of about $1, 400. Then she tried to find out why they were still taking the money out of her checking account and they said it was a lease and that she had to buy out the contract for an additional $450...

Sears Outlet Stores Marietta Georgia

(Complaint Comment)
Posted: Jul 29, 2017    Sears is fraudulent
sears outlet stores
Whomever has comments toward Sears ripping them off or feel ripped off I suggest you call corporate they will get something done believe me if not do what I did go straight to the media they didn't want me to get them out there so they gave me what I wanted just because we're trying to save a little money does not mean we are stupid people fight for what's yours get your money back and don't buy anything from there again my name is Pebbles McGee and I'm not giving up until they put honest people in their hard working people in there and people who will treat other people like human beings this is going to stop...

Why Not Lease It St. Paul Minnesota

(Complaint)
Posted: Jul 29, 2017    Brucedre
scan me and you're playing for this card which turns out to be a lease
Got a washer from Sears had no idea I was applying for why not lease it credit and I already had placed the order then they said to pay $89 for delivery which the washer is worth $400 I paid over $1000 for the washer turns out six months later the washer broke why not lease it says you need to keep paying I don't know who runs this company but they can go [censor] yourself I'm not giving you [censor]scam scam scam scam scam scam scam everybody and Sears in St...

American Home Shield Matthews North Carolina

(Complaint)
Posted: Jul 29, 2017    George Sledge
installation of replaced microwave oven (fgmc2765pf)
July 29, 2017 by the Sears Delivery Company. When discussing the delivery with the Sears Installation Service Dept. , I was told that it would be installed as soon as they get an installation order. I have contacted AHS and I was informed on the phone that an order had not been given to the third party installation company, All star Appliance Service...

Whirlpool

(Complaint)
Posted: Jul 28, 2017    
whirlpool refrigerator model wrf993fif00
3/4/2017 on-line through Sears. com. It was delivered 3/28/2017. The refrigerator wouldn't cool after two months. Whirlpool was contacted and a tech appointment was made. But that repair company declined the work due to sick family members. We were not contacted about this. When we did find out I called Whirlpool back but they couldn't take my word for they needed to contact to service repair company...

Sears Yonkers New York

(Complaint)
Posted: Jul 28, 2017    rosalina macalisang
refrigerator/kenmore elite
replaced, service to sears called on june 30, 2017 to date no resolution yet still waiting for another compressor and board?Been initiating phone calls to sears and the third party sears assigned, clear vent. I wanted refrigerator to be replaced but per sears master agreement, ref needs to be service 4 times more with same problem, this ref is not even 2 years old which tells me the product is not worth it...

Sears 1-800-4-My-Home

(Complaint Comment)
Posted: Jul 28, 2017    Patty Schmitz
poor service
Sears 1-800-4-MY-HOME is a nightmare. Our glass front on our range oven blew out. We have been given complete Bull. They claim the glass is for decoration purposes and it does not interfere with the oven usage. This person LESLIE extension 8242 told me to turn it on. I told her to send a service person out to see if it works...

ABC channel 13 Houston Texas

(Complaint Comment)
Posted: Jul 28, 2017    KC97
Fraud/Liars/
I got a new washer from the SEARS Outlet store on I-45 and Cypress wood the first part of June to be delivered and setup. It was a front loader and I was told that I could use the pedestal from my old front loader. Well, when Special D delivery . The people told me they weren't going to install it and would not give clear reason as to why not...

Samsung Electronics Ridge field Park

(Complaint)
Posted: Jul 25, 2017    JMichele
model #rf4267hars/xaa-0000 samsung bottom-mount refrigerator
freezer May of 2012, from Sears and I purchased the warrant and extended it until 2016. The freezer stopped working and was repaired on six different occasions. I will never purchase a warranty again. The service technicians were ill prepared and did not have a clue, as to how to fix the refrigerator...

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