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Kenmore, aka Sears Fort Myers Florida / kenmore elite refrigerator

(Complaint)
St
Stansfield Jan 30, 2018
Refrigerator was purchased at Sears in Spring, 2015, in Ocala, FL. I moved it to Fort Myers, FL in Sept. that year, into a condo. in January, 2017, I moved it to a single family home. Late Nov. of 2017, ice cream was starting to get less hard, and by early Dec. I called Sears as I thought the freezer was having a problem keeping cool...

Sears Harrington Delaware / warranty repair and customer service

(Complaint)
De
debraphillippi Jan 29, 2018
Nothing will ever be purchased again sears!...

Sears Brands / kenmore 74015 french door bottom freezer - call center deceptive practices

(Complaint)
Ke
KellyMetsis Jan 29, 2018
Nightmare with Sears: Sears Customer Service Bait and Switch techniques Sales # 010532268312 / purchased on 12/30/17 in the store in Saugus, Ma Paid $2499 + tax. Promises made by Phillippine Call Center not fulfilled. Deceptive Practices. PriceMatch Discount prior to Delivery of $374...

Brachs Raleigh North Carolina / maple nut goodies - product recipe change

(Complaint Comment)
La
Lardog88 Jan 28, 2018
Going to Sears with parents and getting them from the candy counter was something I looked forward to. I've enjoyed this candy for decades and now they've decided to change them. Last August I bought a bag and they were so hard I literally could not bite into them. I wrote the company and got the same form letter I read earlier in these comments about how they had a problem in manufacturing, blah blah blah...

Kathleen Johnson Frederica, Delaware / kenmore elite bottom freezer refrigerator

(Complaint Comment)
Sh
Shaun R. Jan 28, 2018
the warranty through Sears? This makes a world of difference...

Sears Brands Pearl City Hawaii / kenmore elite washer

(Complaint Comment)
So
SoVeryUnHappy Jan 28, 2018
DONT buy from SEARS!! They don't stand behind the products they sell. A sensor was replaced after 1 month for the washer and is still leaving detergent on my cloths. The dryer has scorched 2 fleece blankets and a pair of fleece pj pants. And today the washer had died completely. Its no wonder so many Sears are closing...

Kathleen Johnson Frederica, Delaware / kenmore elite bottom freezer refrigerator

(Complaint)
Jk
jkjsweetchocolat@aol.com Jan 28, 2018
our appliances from sears. The last refrigerator we brought prior to this was 17 years ago and it was still working when we left our old house so we had no clue sears was saleing bad appliances. Oct 2015 the 1st kenmore refrigerator was delivered; technician delivered it, hooked it up in my kitchen and told me the ice maker don't work; he put it back on the truck and told me to call sears and tell them...

Kenmore Hawaiian Gardens / top loading high efficiency low-water washer.

(Complaint Comment)
Sh
Shaun R. Jan 28, 2018
Sears does supply the customer with a satisfaction guarantee however, as with most retailers, Sears doesn't take back an item after it has been used for so many months after purchase. As with any purchase, it is expected that the consumer does what research is required prior to the purchase, ensuring satisfaction once the product is in their home...

Kenmore Hawaiian Gardens / top loading high efficiency low-water washer.

(Complaint)
Ta
tameladonna Jan 28, 2018
Kenmore top loading high efficiency low-water washer.date, I went back to Sears where I purchased it and informed them I was very dissatisfied with the washer and wanted to return it. They told me they would have to send out a repairman because the plan states if it can't be repaired it will be replaced, guaranteed! So, I played the game, had a repairman come out for 5 minutes and write a report as to how there was no defect, it functions as it should and no repair needed...

Sears.com / won't refund money for a product I never received

(Complaint Comment)
Sh
Shayndus Spoone Jan 27, 2018
Sears still charged me $559 and it is Jan 27th and I still have not been refunded the money. I have called at least 8 times about this and have gotten different stories each time I have called. I've been guaranteed my money would be refunded, told I would receive emails within 72 hours and haven't...

Better Business Bureau Lowville New York / whynotleaseit

(Complaint)
Bl
Bluesrunner62 Jan 27, 2018
I went to sears and purchased a refrigerator, a washer and a dryer. We leased the items and were told it was best to buy out within 90 days. I just called for a buy out amount and was told the 12th of January was the deadline to buy out. Now I just make 2 more Payments of 156. 64 for a total of 10 payments equaling 1566...

Sears Brands Deland Florida / home repair

(Complaint)
Ca
Carter75 Jan 26, 2018
ACCEPTABLE!!! I am a loyal Sears customer and I was given incorrect information each time I interacted with Sears staff, nevertheless my refrigerator is still not cooling, I am forced to contact another company and pay weekend fees. To say I am upset is an understatement. Please review my complaint and contact me regarding this matter...

Sears Master Protection Agreement / sears master protection agreement is a joke

(Complaint Comment)
Ka
Karen Shelton Jan 26, 2018
the customers that Sears cannot hire enough competent repair technicians to service their customers. If they can't provide the service then they should not sell the plans. The supervisor assured me our problems are rare and isolated but the internet is full of complaining customers. No wonder Sears is having to close all of their stores...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida / bad odor coming from back of unit when running & fan is on.

(Complaint Comment)
Ma
Madfridgeowner Jan 26, 2018
Same problem on a 2017 dutch door sears kenmore fridge with freezer slideout on bottom. The [censor] still have not fixed the engineering. Cant remove drip pan. No wonder sears going bankrupt. Wont buy a kenmore again. They have had at least 7 years to fix this and have not...

Lowes / 11% rebates bs

(Complaint Comment)
Sh
Shaun R. Jan 25, 2018
Lowes, Home Depot, Sears etc all sell the same thing. It the bull [censor] that came with this deal. Whatever, , " I would tell you there is a difference between retailers. I will only purchase from a specific retailer in my area because I like their overall service. I'd think that you, if anyone, would agree...

Kenmore / microwave

(Complaint Comment)
Sh
Shaun R. Jan 25, 2018
or even contact the Sears location you purchased them through...

Lowes / 11% rebates bs

(Complaint Comment)
Mr
MrCancer Jan 24, 2018
Lowes, Home Depot, Sears etc all sell the same thing. It the bull [censor] that came with this deal. Whatever, ,...

Kenmore / microwave

(Complaint)
Un
Unhappy with product Jan 24, 2018
I bought a microwave from sears 2015, kenmore elite model 790. 80363310 serial number KG43660620. Also bought refrigerator, stove, washer and dryer, all kenmore. My complaint is before this I had a cheap microwave I bought for 50$ from Walmart that lasted 12 years. I bought this one for over 500$ and it stopped working 2 years and of course they say it's out of warranty...

Sears Direct / refund not received

(Complaint)
Be
Ben54 Jan 23, 2018
I then called Sears Direct to cancel the order. The lady I spoke with told me the order would be cancelled and that I would receive a refund. I got another email today (1-23-17) informing me the part had been back ordered. This aroused my suspicion because I shouldn't be getting information on an order that had been cancelled so I called Sears Direct again...

Sears Springdale, ohio Ohio / kenmore dryer

(Complaint)
Ja
James Edward Booker Jan 23, 2018
On or about 21st.of January we had service appointment that was made.In home repair for a dryer that would not start! Of course the appointment window was between 1-5 pm.Well the serviceman came in the latter part of the pm, as to me it was packing up time to go home.Well after he was ther...

Frigidaire / Electrolux Paoli Pennsylvania / frigidaire counter depth refrigerator

(Complaint Comment)
Sh
Shaun R. Jan 21, 2018
I'd hope Sears would do better. The truth is that Sears is so close to bankruptcy, I don't think their focus is where it should be. And even if it was, Frigidaire may not care to work with Sears because, well, they're not expected to be around much longer. In the process, everyone forgets about what is right and just taking proper care of a customer...

WhyNotLeaseIt Keene New Hampshire / kenmore air conditioner

(Complaint)
Er
Erin Bowen Jan 20, 2018
We went to Sears Hometown to buy a Kenmore air conditioner for $299. 99, we have been paying $50/month since June so our last payment should have been in November to pay it off in full. It is now January and they are still pulling money from our bank account. We called customer service and they said we had the option to buy it out for $160 more than we have already paid (a total of $560 so far) or we could continue to pay $50/month to lease it indefinitely...

Frigidaire / Electrolux Paoli Pennsylvania / frigidaire counter depth refrigerator

(Complaint Comment)
Am
amyfunstuff Jan 20, 2018
So update: I did contact Sears. They said nothing they can do during Frigidaire’s warranty. I have to go thru them til then!!...

Kenmore Englewood Colorado / kenmore elite refrigerator model 795-7313

(Complaint)
Jo
John Kirton Jan 19, 2018
for $2048 at my local Sears. This was to be the main fridge in my home as I have never had a second and, as long as this one works, I should never need a second. On October 17 2017, this fridge and freezer stopped working and all of my food spoiled. I called the [censor] at 1800-4-my-home and was given the absolute runaround...

Frigidaire / Electrolux Paoli Pennsylvania / frigidaire counter depth refrigerator

(Complaint Comment)
Sh
Shaun R. Jan 17, 2018
manufacturer as much as Sears, being the retailer. Although it's still under the first year of warranty, it may be of help if you have purchased additional warranty coverage through them. They can go to bat for you getting either the panel replaced or an R. A. (return authorization) for the entire fridge...

     

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