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Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    Barkune
customer service department
Set up an appt on line for sears to repair my kenmore washer. Waited over a week to get a Saturday appt. After giving away my call and making arrangements to be home, I get a call that morning saying that my appt was cancelled. When I called the customer service dept I was put on hold, transferred, disconnected and generally given the run around...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    SearsCare
customer service department
Dear Searssux, My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We're indeed sorry to hear your washer is causing some trouble, and has let you down...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    searssux
customer service department
I purchased all new Sears Kenmore appliances spending thousands of dollars from late 2008 until early 2009 and have nothing but isses with each of them from day one. The biggest issue by far has been the front end washer we purchased in 2008. From the moment we had it delivered and installed it made a loud clunking noise and the clothes just never seemed very clean...

A & E Appliance Franklin Tennessee

(Complaint Comment)
Posted: Jun 3, 2016    AverageCustomer47
poor service; late showing up
I called A & E Appliance via Sears and TOLD them that I needed a new heating element for my dryer. I gave them the make and model of my dryer and they told me the earliest time they could come out and replace the heating element would be the following Wed between noon and 5pm; and this was on the previous Fri...

Sears

(Complaint Comment)
Posted: Jun 3, 2016    creamchz
lost rebate request
Sears would have access to the hard copy of the check you supposedly signed and cashed. They should provide you with a copy so you would have proof it was stolen and forged. If they will not do this there is definitely something wrong. I would take it all the way to the top. Manager to district manager to corporate headquarters...

Sears

(Complaint Comment)
Posted: Jun 3, 2016    Nualez
lost rebate request
October last year from Sears, and offer rebates for the delivery charge I had paid. Numerous attempt to trace this rebates, and was claimed to be sent already. I filled out complaint of not receiving, and answered was said it had been sent. However, I never received at all (Actually I had 2 different purchases, the first one reaches me without any problem, while this second one I had never received)...

A&E Factory Service

(Complaint Comment)
Posted: Jun 3, 2016    Abex sue
horrible service!
We have a service agreement with Sears . I feel that they did not honor it. Today I was kept on phone for hours by Sears technical service people who have no inkling of what service means. My call became disconnected three times and noone attempted to call me back. The freezer on my fridge was serviced two days ago...

Sears Boynton Beach Florida

(Complaint Comment)
Posted: Jun 3, 2016    SearsCare
tires for bmw 525i
Escalations team at Sears and I'm so sorry for the frustration caused surrounding the issues with this Sears Auto Service. We would like to help. At your convenience, please contact our office at smsupport@searshc. com and provide a contact phone number and the phone number the auto service was scheduled under (if different than the contact phone number) and we will call you directly...

Sears Boynton Beach Florida

(Complaint Comment)
Posted: Jun 3, 2016    daveocjr
tires for bmw 525i
attorney and we r sewing sears and cindy cuz all they did yesterday was flip the tires around the way there suppose to be and now the car has shake tires r chattering and car pulls to the left bad my name is david coghlan jr and cindy & sears better refund in cash and replace the tires in the next 24 hours or we will see them in court, , , , , , sears can contacted me at ssl12001@gmail...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    kscha87
customer service department
We purchased a GE washer from the Sears in Sarasota, with the extended warranty. Less than 4 months into usage of about 4 times a week, the transmission grinds when washing clothes. We called the Sears service department and get continual voicemail. No one returns the calls, the nois is so loud that the whole neighborhood can hear...

Sears

(Complaint Comment)
Posted: Jun 3, 2016    SearsCare
warranty scam!
and I am part of the Sears Social Media Team. I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please reply to this message with your contact phone number and any other information you would like to provide to us regarding this situation...

Sears

(Complaint Comment)
Posted: Jun 3, 2016    GMT
warranty scam!
handed me a bill for my sears account and left. I called the sears store and after a very lengthy bouncing from one dept, service centre to another, along with no returned calls got no one responsible. After a week of calling, I went to the store and remained at customer service promised a manager for a couple of hours but no showed...

Sears Clinton Maryland

(Complaint Comment)
Posted: Jun 3, 2016    unhappy in paradise
repair service and customer service
acceptable! Wasted money on Sears' warranty repair contract only to discover that they do not provide repair service evidently. We'll see what happens this afternoon. :(...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    SearsCare
customer service department
name is Amanda with Sears Cares Escalations Team. I apologize that the order you placed was cancelled without notice to you or your approval to do so. We would like to speak with you further in regards to this matter. If you could, please send an email searscares@searshc. com. Also, in the email please provide your screen name (Shaked) so we are able to reference your case to this posting...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    Mandella
customer service department
the letter I sent to Sears Holding Company. Payment and delivery occurred on December 11, 2010. Another 14 days later would have been December 25, 2010. Nothing wrong with our math but clearly something wrong with yours. Sears Holding Company called today and agreed that they had made a mistake...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    limo2go
customer service department
Sears is the epitome of no-customer service. I bought a canister vacuum cleaner from them based on Consumer Reports ratings and it has been nothing but a piece of [censor] from day one. I've replaced several parts myself and had to send it in for service due to an electrical connectivity problem...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    Mandella
customer service department
doing business with Sears I will no longer be doing so. Additionally, I will no longer step foot in any business that is owned directly or indirectly with the Sears name. My parents and Grand Parents before them shopped at Sears. That’s a long history. We bought a washer and dryer from Sears on December 10, 2010...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    Shaked
customer service department
NEVER SHOP AT SEARS!!! I certainly will never buy anything there again! Sears has no customer service!! I purchased a new washer/ dryer set. (Mind you, they had to price match the items I chose because they were $200 more expensive than Lowe's!!!) They sent me a defective machine so had to take the machine back...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    Michael
customer service department
between glass I called Sears, service tech came out, he was very nice but unable to help with the problem. I was told this was common, so I asked to replace the door with one that had no glass and was told this was not a option. It has been over 20 years since my last stove purchase so I was hoping this one would last as did the last one...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    jayne H.
customer service department
complaining of lousy Sears customer service. I purchased a refrigerator. The freezer door won't say closed. Service man came and said that was normal. Non the less, he issued me a check for $101. 33 for lose of food. I called the tech center and they said that the door was broken. Another 3 appointments were made...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 3, 2016    bree1
customer service department
I will never purchase another Sears/Kenmore product again. I used the self-cleaning feature on my stove for the first time and it scorched/discolored/yellowed the front door panel. What is even worse than that is that you cannot get a human being to speak to other than the ones that parrot back what you are saying and apologize but don't give you a shred of advice on how to fix the problem...

Sears Kenmore Refrigerator Brea California

(Complaint Comment)
Posted: Jun 3, 2016    No longer a Sears customer
delivery installation man
I bought a Sears Kenmore French Door Refrigerator on January 15, 2011. They would not be able to deliver it until February 2, 2011. Well, our area had a bad snow/ice storm so they could not deliver it. Okay, I can understand that. So it was rescheduled for delivery on February 4, that day too came and went with no delivery...

Sears

(Complaint Comment)
Posted: Jun 3, 2016    Retha Devere
rude manager threatened me
Debbie Bird the manager said well Sears is not going to take the hit on you. How rude to just assume he would not pay his card. He is in college with a good job and has the cleanest record for a 20 year old. The story goes on but I am sure you get the picture. We went to Home Depot and I have to tell you there customer Service was "OUTSTANDING" I will in the future purchase all my appliances etc...

Sears

(Complaint Comment)
Posted: Jun 3, 2016    Jenet Enninga
rude manager threatened me
I will never shope at a Sears again. And I plan on telling others too...

Sears Sears online

(Complaint Comment)
Posted: Jun 3, 2016    oscar B
customer service, online ordering.
from dealing with the Sears online website. My wife spent over 3 hours shopping on their site and completed the order but the order was never processed. We waited close to 2 weeks before we called and asked about our order which they informed us never processed because they're having problems with their system...

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