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Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    JKDE
customer service department
Do not trust Sears to do any repairs on your vehicles. When they mess up, they do not admit to it...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    SearsCare
customer service department
Escalations team at Sears and we would like the opportunity turn this around and make sure that you are treated fairly. We do value you as a Sears customer and we can get you the help that you deserve. At your convenience, please contact our office at smsupport@searshc. com. Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    Gunnar Blodgett
customer service department
bear is too heavy for Sears delivery staff...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    anita finer
customer service department
i CALLED SEARS AND SAID THEY MISREPRESENTED THEIR STORE POLICY. THEY SAID I DID'T READ THE FINE PRINT. IN 2 YEARS$ 1200. 00 BECAME $3000. 00. i AM A SENIOR WITH A FIXED INCOME OF 1000. 00 PER MONTH...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    chris yoo
customer service department
ANYTHING REPAIR BY SEARS EVER AGAIN!!! When I tried to get someone from the complaint division I was left on hold for hour...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    Lyman Etzler
customer service department
We have always been consumers of Sears products, from our first washing machine back in 1968 to all our replacement appliances, lawn care equipment and all our power tools. We have been very happy with the products we purchased from Sears. So when it came time to replace our old furnace we went to Sears and purchased a Quantum 90 on April 28, 2008...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    milagro
customer service department
I received a Sears rebate IN THR FORM OF A MC DEBIT from citi bank FOR $65 WITH AN EXP DATE OF 8/11 as of Feb 26/11 I have not be able to use the card on any online purchase including Sears. More important no one knows anything about this card . I have made 6 different calls and keep getting new telephone # which also do not have the answer...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    smrd
customer service department
I asked Sears to come and service my A/C unit that I bought from them not too long ago. I was getting desperate because they were not showing up. I called another company 1hour heating & A/C who came out within 1 hour. When Sears arrived at about the same time, the salesman, who just happened to tag along with the service tech, steamed out of my driveway refusing to come into my home and give me an estimate...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    Marissa
customer service department
I am totally disgusted with Sears. My husband and I have furnished four homes with all new appliances with Sears including four washer & dryers, stoves, refrigerators, microwaves, dishwashers, power tools of every kind you can think of. We have two homes in Maui, Hawaii and in Olace, Kihei, and two homes in Rockport, Texas...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    SearsCare
customer service department
I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with our repair services. I must apologize that we have been unable to acquire the part(s) to fix your (sewing?) machine. My biggest concern is that you had to go through so much anguish just to get an answer...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    SearsCare
customer service department
additional assistance from Sears in the future, please do not hesitate to reach out to the SearsCares team at searscares@searshc. com. Thank you, Brian J. Senior Case Manager Sears Cares...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    Cathy Theodore
customer service department
spending $50 or more at Sears during one of my many visits. The gift card is for $10. When I went to purchase over $100 worth of merchandise I attempted to use the $10 gift card and was told it had expired. When I received the gift card orginally I had no idea it had expiration date to it. The saleslady cordially stated, "You can apply this card to your next purchase with us...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    diamondgurl320
customer service department
gave my machine to larry/david at the Sears in rolling oaks mall in san antonio on 11/4/09 under warranty work, it had a loud noise like a grinding noise and the bobbin would not stay in place, during the month of december/janaury i called and left several messages via the general delivery mailbox...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    Benner
customer service department
assurance collections on a Sears bill of 2, 000. Back in 1993. We have never had an account with Sears and do not even shop there. The closest store to us is 250 miles away. They said it was from Montgomery wards thru Sears. I have never heard of these two companies collecting for each other. We do not have a Wards store even in our area...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    JGraceyStinson
customer service department
to the due date, but Sears didn't apply the payment til after the date. You aren't the first I've seen. We've stopped (about a year ago) dealing with sears unless we buy with cash in the store - we refuse to buy on credit with them unless we use a Mastercard. I hope you can get this sorted out...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    feed up
customer service department
00 left to pay on my sears card. i sent the check out on the same day i recieved my statement. the following month, sears said that i sent last payment late, when i know for a fact that is was very much on time. on my next statement, they said i owed them $135. 00. i was shocked. i tried to speak with sears about this, and they insisted my payment was late and that all charges are now due...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    Harold
customer service department
Poor service received when I contacted Sears about my air conditioning unit, which was purchased from Sears, was not cooling. I was advised that I would have to be at home on 9 May from 9:00 AM until 5:00 PM to await a technician. After my wife taking off from work and waiting until 3:00 PM the technician arrived...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    Dubikule
customer service department
Sunday @ 3pm at the Sears Portrait studio at Fair Oaks Mall. , VA. Then I get a call from the store asking me to reschedule as they cannot accommodate us as there is only one person at the studio. They said the 1-800 customer service has not idea of the schedules at the store. But I don’t get the time I want so I had to cancel...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    baytown
customer service department
SEARS SUCKS!!!...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    Yessirbob
customer service department
I started working at sears a few weeks ago I have always liked sears my great grand dads wrench rusted through and the workers got me the same model from ebay I love it they honered even a old old purchase and went above and beyon to get me the same model not a new one. But when I was inteveiwed for the job I was really happy to be hired so people could recive the same service as I had gotten...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    SearsCare
customer service department
and I'm part of the Sears Cares Social Media Support Team. We located your post here and wanted to reach out and make contact with you. Please accept our sincere apologies for all the trouble and inconvenience you've encountered with your refrigerator repair. Being without a fully functional refrigerator is never easy, nor are multiple repair appointments...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    DIANEDIANERICKRICK
customer service department
complaining about Sears. We have been loyal customers since April of 1982; service contracts on some things. OUR STORY. in 1993 we purchased a washing machine. About 5 years into it we needed service for a clogged hose. No problem. They came right out. THEN about 3 years after that, they came in & replaced the 'trans'...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    E I K
customer service department
On October 29, 2010 Sears delivered the top of the Kenmore Elite line 2 door 2 drawer refrigatorfreezer to our home late Saturday afternoon. The delivery and installation team said the hose kit for the icemaker was missing an elbow. We were told that it would come UPS and they would install it...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    Olivia K
customer service department
" Uh, no! Given Sears' many errors, all I want is a first thing AM or last thing PM appointment. I don't care if it is 6am or 8pm. Sears refuses. All I can do is agree to another half day of lost work. So much my summer vacation, I just gave it to the laundry repair man...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Jun 8, 2016    donald r ames
customer service department
i called sears to have a service man fix my garage remotes technician#0022178 showed up when i called i was told a service charge of $60. 00 was the cost. the service man said i needed a new logic board. when he told me the cost i said i can buy a new opener for $139. 00 and he said but you only get a 6o day gaurntee so i said can i put this on my card as i live on a fixed income...

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