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Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Dec 7, 2015    Reviewer73015
customer service department
the mail about the sears credit card. It made me very upset because it seemed like I owed money when I never used my card. I will never shop at a Sears store ever again...

LG

(Complaint Comment)
Posted: Dec 7, 2015    WThudiu
terrible customer service!!
We ordered the stove thru our local Sears dealer and they have not been able to get LG to help either. We couldn't be any more upset and disgusted with the LG. We are right now waiting for a customer service representative to return out call - it has been two weeks since we last talked to them...

Sears Calgary Alberta

(Complaint)
Posted: Dec 7, 2015    LMackenzie
customer service (or lack of)
this "woman" treats Sears customers. I have been a loyal customer of Sears for over 50 years and I have also worked in Customer Service for over 50 years and this is NO way to treat a customer - whether you like them or not. This "woman" does not have ONE Customer Service bone in her body and should either be required to take some Customer Service courses or be fired...

Sears Sears Victoria Texas

(Complaint)
Posted: Dec 7, 2015    myra starkey
washing machine kenmore elite
I purchased a 2012 machine and purchased a master protection agreement. In 2014 the unit was still under warranty and it quit working. Two technicians came after I waited for 30 days in between calls, each saying something else was wrong. (they stated they had no idea). This began at the b...

Stratolounger Recliners

(Complaint Comment)
Posted: Dec 6, 2015    Barbara 67
Broken mechanism
Avoid Simmons Baron from Sears, too, as the back won't hold in a reclining position (brand new chair). I am returning it and exchanging it for a Lazy Boy...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida

(Complaint Comment)
Posted: Dec 5, 2015    DSacco
Bad odor coming from back of unit when running & fan is on.
I will call Sears tomorrow and talk to them about the problem. The refrigerator is only a few months old. We shall see what they say...

Sears Wenatchee Washington

(Complaint)
Posted: Dec 5, 2015    Reviewer21199
layaway
order 837412165 I have had to contact sears six times trying to just get a refund after all this mess. All I keep hearing from them is they will contact mi in 24 hours to resolve this. Well as of today I have not got any e-mail or phone call. I just want my full refund with no charges due to there mistakes...

Sears Auto Center

(Complaint Comment)
Posted: Dec 5, 2015    contact sears
poor service!
Dropped the car off at Sears Auto service at 600 Mowry Ave, Newark, Ca 94560 @10:19am, went to pick it up @2:10pm. The car was still at the same spot. Sears Auto service had not touch my car. Talked to the customer service they had offered my key back. Thanks . Unprofessional service or they do not how to do the job and why are they still in business???...

Sears Manteno Illinois

(Complaint)
Posted: Dec 5, 2015    Mr. George
service and delivery
cookware were cancelled by sears for some reason. I called the sears company and gave my order number and has gone down hill since then. Numerous calls with no return calls, half a dozen agents later and/or supervisors later let me I was to receive sportcraft and not the other cancelled items ...

Sears Auto Center Gainesville Florida

(Complaint)
Posted: Dec 4, 2015    snelltwins
wrong tires put on my suv - (dangerous) not sufficient for weight load of my suv
on 11/08/2012 at the Sears Auto Center in Gainesville, FL. The manager showed me the tires I needed and I picked out the ones that had the black lettering with white trim. I paid $817. 83 total and then get my truck after they were done and they had put all black tires on. The manager said he would call me back and get the right ones put back on...

Sears Yakima Washington

(Complaint)
Posted: Dec 2, 2015    evelyn stevens
master protection warranty
I then called sears and told them what just happened they said how sorry and they would send someone . It has been now 11 weeks and I have had the repair dept. 5 times someone was coming I've had 5 wait no show no calls and when I call they tell me order complete 5 weeks later a second man shows up and says he see's no sign of mice infestation yet he says he has to order compressor it will 7-10 days ...

Sears Saugus Massachusetts

(Complaint)
Posted: Dec 2, 2015    Reviewer62309
a mattress that is uncomfortable
Sears told me to go to the store and try another mattress, which I did. The mattress is not the same as the one I tried out in the store. They will not let you make 2 exchanges, and the second mattress is worse than the first one I purchased. I always thought Sears was willing to make their customers happy, I was wrong...

Sears

(Complaint Comment)
Posted: Dec 1, 2015    Karen Dahlbeck
bad mattress and return policy
I bought a mattress from Sears that was uncomfortable. Sears let me exchange it for another mattress, which is worse than the first one. I've had it for over 90 days and they will not give me another mattress. I really can not sleep on this mattress it is so hard and uncomfortable is there anything I can do...

Sears

(Complaint)
Posted: Dec 1, 2015    Rodney6351
kenmore elite top load washing machine
I also have a Kenmore Elite washing machine that started rusting after the 90 day warranty. It started rusting around the Bleach dispenser first and now is rusting around the top lid and hinges. The paint flakes off and causes rust stains on clothes. Looks like from reading the complaints ...

Sears Hoffman Estates Illinois

(Complaint)
Posted: Nov 30, 2015    jangar
250a battery charger
Sears put a wrong stock number with a picture and description. Which is now my fault. Sears doesn't stand behind the consumer...

Sears Des Moines Iowa

(Complaint)
Posted: Nov 30, 2015    Todd Alan
repair service
Sears should be ashamed of itself. I had grown up with the idea that if you wanted quality service and appliances, Sears was the place to go. I can’t remember how many people over the years I have told that too. I think back to the Sears craftsman tools and the overall image in the past. Sad to say this is no longer the case...

Sears West Hartford Connecticut

(Complaint)
Posted: Nov 30, 2015    GreenOnion
beautyrest mattress
We contacted Sears and they to the Sears Mattress Warranty Department ( SMWD). The SMWD sent instructions which included taking the mattress off the bed, take a picture of the foundation, take photos per instruction that included a string and ruler-yikes! We are 71 and 76 respectively and in no condition to be moving a Cal king mattress...

Sears Nashville Tennessee

(Complaint)
Posted: Nov 30, 2015    Cynthia Conrath
range repair that cost me 401.75 and is in no better shape than it was when service call was initiated
I contact Sears Home Services to set up a repair service call and Richard the technician came out on Sept 28th to assess the problems and advised me that the range needed a new inverter which I was charged $401. 90 (included labor). On Oct 6 th Richard returned to insert the inverter which had come in the mail to my address...

Sears Auto Center San Diego California

(Complaint)
Posted: Nov 30, 2015    lacc
full synthetic oil change
Sears Auto Center advertised a $44. 99 "Full Synthetic Oil Change" online. Ad www. searsauto. com/Oil-Change‎ //Call Sears for our $44. 99 special. I followed the link to Sears Auto Center's website, which offered a 'SynPower Oil Change' @ $69. 99, reduced to $49. 99. While making an online appointment, I was asked what kind of car I had (2014 FIAT 500L, 4 cyl...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Nov 30, 2015    Todd Alan
customer service department
Sears should be ashamed of itself. I had grown up with the idea that if you wanted quality service and appliances, Sears was the place to go. I can’t remember how many people over the years I have told that too. I think back to the Sears craftsman tools and the overall image in the past...

Sears Outlet Store Ovid Michigan

(Complaint)
Posted: Nov 28, 2015    Reviewer99280
product not shipped
Function Stainless Steel Sears item# 57153 | Mfr model# KCMC1575BSS Order Id#: 959782651 on November 20, 2015 and paid for it via my Paypal account. Purchased Items $307. 74Items Total $28. 46Shipping $337. 91Pre Tax Total $18. 46Tax $356. 37 This order has not been shipped to me and apparently is still at the West Palm Beach, FL, Outlet store...

American Home Shield

(Complaint Comment)
Posted: Nov 25, 2015    jennifer dichiria
Customer service
sears home sevice help solved my problems with my broken frig, thanks to Edward the service tech. who came to try to fix my frig. AHS has the worst customer service, no one took down correct info or relayed correct info to sears, the last AHS rep was so rude will never recommend them...

American Home Shield

(Complaint)
Posted: Nov 25, 2015    jennifer dichiria
Customer service
the only help was the sears service tech, who could hear me talking to ahs, the sears tech, edward called his boss found part and said they can come out day after thanksgiving, he is a wonderful technician, i believe based out of winter park florida, thanks edward!...

Sears Vienna Virginia

(Complaint)
Posted: Nov 25, 2015    rmeoni
probably the worst customer care I have experienced ever!
experienced ever! Thanks Sears for ruining Thanksgiving...

Sears Keaau Hawaii

(Complaint)
Posted: Nov 25, 2015    sanibelsusan
kenmore refrigerator-freezer model 60412
I purchased this on-line at: Sears. com. Brand new!! Thank you, Susan Hahn Keaau, HI...

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