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Sears Denver CO

(Complaint)
Posted: Apr 22, 2016    HRCraig
extended warranty for microwave oven
house and gave the Sears sales associate my home address, phone number, etc. Also gave the Sears sales associate the address of the rental house (to which the microwave should be delivered and installed) and the name and phone number of my tenant so that they could call the tenant and schedule delivery...

Sears Springfield Virginia

(Complaint)
Posted: Apr 21, 2016    ha, bone
water heater installation company
I purchased a water heater at Sears on my new Sears charge card which included installation. I took an afternoon off of work to wait for the installer and when he did arrive he informed me that he would need to bring the installation up to current code and he would return with the required parts...

Sears East Northport New York

(Complaint)
Posted: Apr 21, 2016    campi1
false advertising
So on Sunday sears runs a special preview sale. We get there as the sale is starting and the item is already sold out. Its not like there was a line there or anything it stated 2 minimum in each store but 2 minutes after the preview sale its sold out. So we are told to try again this week when the sale becomes public...

Sears A"e Factory Service

(Complaint Comment)
Posted: Apr 19, 2016    Annah L.
very poor service!
lied to me and blamed Sears for separating my service into two different dates, so I would have to spend another two days waiting around a minimum of four hours each time for a 45 minute yearly PM. When the tech left he ran out so fast he didn't allow me to sign anything, and I spotted a large puddle under my washer, so I had to call A&E and request they send someone else out to take a look...

Sears A"e Factory Service

(Complaint Comment)
Posted: Apr 19, 2016    Annah L.
very poor service!
lied to me and blamed Sears for separating my service into two different dates, so I would have to spend another two days waiting around a minimum of four hours each time for a 45 minute yearly PM. When the tech left he ran out so fast he didn't allow me to sign anything, and I spotted a large puddle under my washer, so I had to call A&E and request they send someone else out to take a look...

Sears Sears West Towne Madison Wi store

(Complaint)
Posted: Apr 18, 2016    Bill Keen
delivery service
and no results from Sears. I have deleted my name and address from the emails. Hi, Our phone number is 608 xxx-xxxx. Here is the list of emails Hi, I called the delivery specialist and David said he could not help me and gave me the phone number of 800-684-5986 to call...

Sears Brands, LLC University Place Washington

(Complaint)
Posted: Apr 18, 2016    dues
craftsman weed eater repair under warranty
Never buy Craftsman or Sears again...

Sears

(Complaint)
Posted: Apr 13, 2016    Diane Merritt
washer repair
Call up the Sears to complain and then they say just give us 1 more chance, after all this frustration should of ended things but then decided okay I am desperate. Week 4: Repair man comes out and says it needs another part okay now have to wait for part. Week 5: Repair man comes out and installs part and then says to my son its all fixed...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida

(Complaint Comment)
Posted: Apr 13, 2016    Ms Booe
Bad odor coming from back of unit when running & fan is on.
upright freezer from Sears on 4/7/16 plugged it in and now a foul Oder is coming out the back have the whole house smelling horrible can't eat in the kitchen because the smell is unbearable repair called Sears can't send anyone out till 28th I will never buy ke more again it should be a class action suit after reading that a lot of other people have been having the same problem can someone please tell me what that horrible smell could be...

Sears Home Services Winter Park Florida

(Complaint)
Posted: Apr 12, 2016    Marilyn McKenzie
general inquiry
I have been a customer of My Home Service for many years. I have a washer and dryer. Being on a fix income and really not able to use my credits. Why can't there be a monthly payment plan. I would really would like to get the 3 year contract instead of 1 year. It would really help a person...

A&E Factory Service Toledo Iowa

(Complaint)
Posted: Apr 8, 2016    Sandra Etheredge
refrigerator (kitchenaid)
Extremely poor customer service! Sears you needed to find better contractors because this reflects you as well! (Work order 803213)...

Samsung / Transglobal Edmonton Alberta

(Complaint)
Posted: Apr 7, 2016    melissa44
microwave repair
the microwave at a Sears Liquidation Centre in Montreal. I called the number and was connected to the call centre in the Philippines. They informed me that because the microwave was Kenmore, they would have to put in a request for Kenmore/Samsung to schedule the repair...

Don Dissinger used appliances Golden Colorado

(Complaint)
Posted: Apr 5, 2016    don dissinger
Appliance repair service
One wrong #, thought they were calling Sears for delivery, and 2 inquiries on appliance parts. Called customer support, was told it was related to appliances, I would billed $20 each. I told them I did not sign up for parts but service. That's when I got the attitude! I was told I could always discontinue my service with them, which I did...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida

(Complaint Comment)
Posted: Apr 4, 2016    patact
Bad odor coming from back of unit when running & fan is on.
SOLUTION FOUND: Sell the damn thing! Sears obviously either knows what it is by now or they are ignoring the issue. Why do they keep telling each individual person to contact them to discuss? Wouldn't it be more effective to simply post the solution to the problem in this blog so we can all resolve the problem? It MUST be the same issue from nearly everyone complaining...

Sears Repair Service

(Complaint Comment)
Posted: Apr 2, 2016    Sears washer repair customer
extremely poor customer service!
I called sears repair department for price estimate on washer repair service before making appointment, and they told me the price would be $150 and it is the high end of average price on sears washer fee also. When the service person come, they asked for $295, which is double price as their estimate...

Sears Auto Center jersey cityJersey City New Jersey

(Complaint)
Posted: Apr 2, 2016    linosvt
auto service
I went to Sears in jersey city on Thursday the 31st of March to install a new set of tires on my 2004 Z4. I went to counter and ask to install new non run flat tires that I purchase some on discount tire. Lady at counter told me there will be no problem installing, balance and align the car...

Sears North Carolina

(Complaint Comment)
Posted: Apr 1, 2016    WAHMOM614
don't buy protection agreements!
Their separation from Sears or elsewhere was negative. 2. Sales people lie to get a sale like the 12 months deal - the proper information is they have 60 days to cancel for a full refund, partial after 60 days. 3. If you have no personal experience with protections in your life its hard to see the real benefit and to pass that onto customers 4...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida

(Complaint Comment)
Posted: Mar 31, 2016    Ann Zevely Terry
Bad odor coming from back of unit when running & fan is on.
We've always purchased big items from Sears - bet we've learned our lesson. ANDDDDDDD. my husband owns his own company and I work at a grocery store where word of mouth is going to be used. I'll make sure every person that will listen - knows how terrible this is and DOES NOT purchase from Sears and DOES NOT purchase Kenmore...

Sears Master Protection Agreement

(Complaint Comment)
Posted: Mar 30, 2016    sanibelsusan
sears master protection agreement is a joke
Sears is Horrible!!! I purchased a NEW Kenmore Top Mount Refrigerator in November 2015. It has not worked right since day one! Three Service calls, and STILL too hot in the fridge, and too cold in freezer. I was offered 1/2 off a new unit or a 1yr. MPA. I just want my money back on this piece of junk!!! The MPA is A JOKE! You must have FOUR "parts" ordered and so that would mean 7-8 service calls, due to the tech...

Sears Tempe AZ

(Complaint)
Posted: Mar 28, 2016    Sam Rudek
customer service and dryer issue
I will never ever buy anything from Sears Outlet again because of the poor customer service I have received. I understand things showing up damaged but to not call someone back over 8 times and to not do anything about the damaged units… very very unsatisfied with my purchase. I’ve filed a complaint with the Better Business Bureau and will be posting my dissatisfaction on social media...

Sears Silver Spring Maryland

(Complaint)
Posted: Mar 28, 2016    Carolyn Ayers
tune up and front end work on my 2008 chrysler
I brought my car in to get it check and the Sear Auto Center in White Oak, Silver Spring, Maryland told me that I needed my tire rod arm, ball joint, spark plugs, oil gasket and pan needed to be changed. I may not have named all of the things but I have the paperwork for the repairs that I...

Kenmore Oven

(Complaint Comment)
Posted: Mar 27, 2016    Ted Doyle
Oven Door Exploded
I don't expect sears will pay for this since I tried before for replacement of the control panel when my oven caught on fire because of its malfunction. These are safety hazards and should be addressed before someone gets seriously hurt or killed. I will call tomorrow for the Door glass replacement problem but don't expect any good results...

Kenmore Oven

(Complaint Comment)
Posted: Mar 27, 2016    Ted Doyle
Beware! Don't burn your house!
I called sears to report the problem and how there should be a recall on this range. They would not replace the part for free. I had to foot the bill myself. Someone Will definitely lose their house and possibly a life be cause of this problem and they don't seem to care. I will never buy a sears/Kenmore product again...

Sears Clinton Maryland

(Complaint)
Posted: Mar 25, 2016    Gabriel Duran Vera
repair service and customer service
nothing Call sears next day 25 they 'reschedule my service same day 25 Service from 3PM TO 5PM I check later for updated it was a msj window of arrival from 545 PM to 745PM guest 8 pm call sears they said technician still was going to arrive Call again 845PM I was told to wait because the arrival window was 745 I reply is almost 9PM they still no here They said technician will arrive I reply no not at this time am tired I going to sleep I would like another re schedule for next day 26 They just said the repair or dispatch department was going to contact me I ask when? They said any moment keep the line clear Hahahahaha still waiting for that call and never happen And I bed I will have to wait weeks for another repair appointment That will be not fair when I had to wait for two afternoons and one evening for nothingWhen I could be doing something else not happy at all...

Sears Home Services Hoffman Estates Illinois

(Complaint)
Posted: Mar 25, 2016    jws61
repair no shows
who transferred me to Sears Solutions. 6. I went through the entire story and while I was expressing that I wanted to get this to the corporate offices, the person hung up on me. I will not do business with Sears again and will ensure that the many people I know and can contact will know about this...

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