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Sears - Kenmore Albany New York

(Complaint Comment)
Posted: Nov 8, 2017    WheresTheSafety
Light Stays On - Unsafe
must go through with Sears/Kenmore to get this taken care of. All the 800 numbers listed in my manuals and paperwork are completely useless, as they people only wish to send out a technician and charge a $99 fee just to look at my appliance. Considering I'm fearful of my house burning down from a fire caused by this flaw, I would expect and demand that the company own up and take care of this...

Sears Sun City West Arizona

(Complaint)
Posted: Nov 6, 2017    Carla B. James
kenmore elite refrigerator
a a runaround from Sears including 18 different areas to call about getting a fridge replacement. My fridge died sometime between October 19 and October 29, I would assume earlier by the smell and decay in the fridge and freezer compartments when I got home. I called Sears on Sunday and the earliest they could get someone here was Wednesday afternoon...

Paula Bohnert Arnold Missouri

(Complaint)
Posted: Nov 6, 2017    Elizabeth Mattoon
kenmore elite
  We contacted Sears they referred us to you.   The customer service #1 844 553 6667 ordered the part but did not tell us there two separate ones.    We hve received the drier assembly pat#adh73150201.   We have been waiting on the compressor part#tca36511303.   We have called over 10x and have spent hours on the phone...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida

(Complaint Comment)
Posted: Nov 3, 2017    John Morales
Bad odor coming from back of unit when running & fan is on.
this refrigerator from Sears! I had guest over and this was embarrassing and now I'm going to tell everyone on God's green earth not to buy a Kenmore elite from Sears. I'm glad this complaint board is available because this is the start of many complaints from me...

Sears Brands Hillsboro Illinois

(Complaint Comment)
Posted: Nov 3, 2017    Shaun R.
refrigerator repair service
that, unfortunately, Sears is about out of business. They may not even make it through the holidays...

Sears Brands Hillsboro Illinois

(Complaint)
Posted: Nov 2, 2017    CGarman
refrigerator repair service
On October 10th I tried calling my Sears hometown store but kept getting a recording that would cut off before you could leave a message. I went into the store on my lunch hour and the young kid took my information down on a scrap piece of paper and told me the repairman was out but when he came back he would give him my information and he would contact me to schedule a repair time...

Serta

(Complaint)
Posted: Nov 2, 2017    David Schafer
cushion firm eurotop
Sears, where it was purchased, is on their last legs and are useless. Time for the Better Business Bureau to get a complaint. Next move is to file in small claims court. Serta may offer a warranty, but the consumer will never get anyone on the phone to get help. Just looked them up in Consumer Reports, who also mentions that there are a lot of complaints about the mattresses sinking after a short period of time...

Hydra Skin Sciences Riverton Utah

(Complaint Comment)
Posted: Nov 1, 2017    bze_ angel18
unethical behaviour/stated macys was closing and sending free samples on facebook
@Nilda RG It wasn't Macy's for it was Sears saying that Sears was closing some down stores(Which is true) and they were overstocked in cosmetics so all I needed to pay was $0. 98 to receive my package which to be honest I didn't know what I was getting. I was hoping I get some lipstick over eyeshadow or something close to the sort but I got an anti-aging cream Alumiere or something like that and another product Nuviella, which hello I don't need an anti-aging cream for crying out loud...

Sears HC Dayton Ohio

(Complaint Comment)
Posted: Nov 1, 2017    Shaun R.
paying employees expenses
As I think you might know, Sears is about out of business. I'm guessing that is why you're not getting a return call...

Sears HC Dayton Ohio

(Complaint)
Posted: Nov 1, 2017    tazzman62
paying employees expenses
I was the store manager for the Auto center and have been waiting for mileage to be paid for almost 90 days. I am off work as I had several Strokes and do not think I will be going back as they have sold the building to turn it into a steak house.
I call the HR number which does not...

Sears Brands Monticello Iowa

(Complaint)
Posted: Oct 30, 2017    Judy Siebels Freese
return not picked up
refrigerator, and be done with Sears. You used to be one of my favorite stores but not anymore. I have never used the stove since I didn't want to keep it so cooking is a predicament. My next step will be the Better Business Bureau. Judy Freese 211 E 11th St Trlr B Monticello, IA 52310 319-465-5408...

Sears Brands

(Complaint)
Posted: Oct 30, 2017    Viola Jacobs
sears duct cleaning services
time, I requested for SEARS to get my air ducts cleaned for the Duct 10 Vent Cleaning Special, which the technicians came out on October 23, 2017. However, when they arrived, I was told the price was a lot higher than mentioned via phone representative; therefore, I had to reschedule. I rescheduled the appointment for October 30, 2017 for the Duct 14 Vent Cleaning Special from 9:00 - 12:00 p...

Sears Brands Chula Vista California

(Complaint Comment)
Posted: Oct 30, 2017    CarlosCVSears
washer/dryer
I've called the local sears and so far i've gotten would you mind holding and then the dial tone. same when i try to cancel order...

Sears Brands Chula Vista California

(Complaint)
Posted: Oct 30, 2017    CarlosCVSears
washer/dryer
Washer/Dryers from the local Sears store, Oct 2nd 2017, was told they would not be available until Oct 18th. Understandable with big orders I guess, so I Accepted, set up a delivery date for that day. Lo and Behold i received a call on 17th to tell me that my order would be back ordered. Not much i could do there so i agreed to have it rescheduled for the 31st...

Costco Wholesale Corporation Columbia Illinois

(Complaint)
Posted: Oct 29, 2017    BigdaD9547
eye care
your store, went to Sears and were able to get contacts the same day. Your company not only lost a sale but as far as I am concerned, forever with the eye care. We have choices as consumers and I don't need bad customer service when I found that Sears was willing to help. Your store could have done the exact same customer service as Sears but chose not to...

Palliser Furniture Manitoba

(Complaint Comment)
Posted: Oct 29, 2017    Rowbear
leather sofa
Purchased 2 recliners from Sears Canada. 6 months into ownership and something is wrong with of the chairs. Horrible Customer Service. Customer service is everything! Palliser, with your customer service team I am sure Cary and Lorri are super proud of how you treat your customers. Of course being CEO and Vice President, I am sure they don't hear about stories of their customers who put faith and pride into a Canadian manufacture, (in my case anyway) only to find out that if you lose your SEARS receipt even after obtaining financial details from Sears and sending in the photo of the manufacturing sticker which clearly shows 6 months since it was made, you are S...

Sears Kenmore Friendship Wisconsin

(Complaint Comment)
Posted: Oct 29, 2017    Shaun R.
clothes washer
the current issues of Sears/Kenmore as they are now on the brink of liquidation and going entirely out of business. I believe the process has just been completed in the Canadian territories. You do want to move quickly on the service because of this however. You don't want to be stuck with a broken device with no one to support it...

Sears Kenmore Friendship Wisconsin

(Complaint)
Posted: Oct 28, 2017    data12
clothes washer
I called Sears repair and could not get anyone to come out to look at it to determine what the problem was. More than 10 days later a repairman arrived and found the outer drum had a hole in it. Parts were ordered and new date set 7 days later to rebuild the clothes washer. The day before the repairman was to arrive, I received a call that the repairman was sick all week and would not be able to arrive on the date scheduled...

Big Kmart 25301 Far Rockaway, NY Far Rockaway New York

(Complaint)
Posted: Oct 28, 2017    kevin610
I was returning a pair of diamond earrings for my wife and maureen the manager working there refused to return
online so I called sears to ask them if I can return them to any kmart because the original kmart I picked them up from was in the bronx and I live in rosedale which is a considerable distance away. I went to the big kmart in far rockaway to return the earrings, the manager came and refused to accept the return...

Sears Greenville South Carolina

(Complaint Comment)
Posted: Oct 27, 2017    Shaun R.
sears kenmore dishwasher
They are a Sears store brand which contracts other manufactures to produce appliances and place the Kenmore name on it. For years they contracted with Whirlpool for an abundance of the Kenmore products. This changed a few years ago and LG now produces the majority of their products. Not directly important to your complaint, but interesting nonetheless is that Sears, unfortunately, is very close to going out of business...

A&E Factory Service

(Complaint)
Posted: Oct 26, 2017    TriciaN
2 days off of work and no show
appointments under our Sears Home Warranty. 1st time, no show. 2nd time- note on the door they were here- so were we! Bob even saw the van sitting down the road at a public park! Still, no refrigerator compressor installed. We have been without a refrigerator for 4 weeks now. Can't get a loaner from https://www...

Sears Greenville South Carolina

(Complaint)
Posted: Oct 26, 2017    must
sears kenmore dishwasher
Sears Holdings Corporation 3333 Beverly Road Hoffman Estates, IL 60179 (847) 286-2500 Dear Sear Corporate Office, Good afternoon. This started when a dishwasher that we had for 12 years died, it was a Maytag. This happen on 2-6-2017 We had to go buy a dishwasher immediately, so we went to sears outlet on Woodruff Rd, and purchased one that we were able to bring home with us...

Sedgwick Claims Management Pottstown Pennsylvania

(Complaint)
Posted: Oct 26, 2017    Dreku
washer
dripping water so one of sears repair man was sent out. He sat in his truck 2 hours claiming he on a call so when he finally came in and did some work he claim the pArt needed he will have to get and come back. So he comes back installs it and leaves we fun the washer and it floods my laundry room and damages everything in my sons room downstairs and this was in July 2017 here we are at end of October and there stil in denial about there no qualified repair my who blamed the bad work on a faulty part...

Costco Wholesale Corporation Littleton Colorado

(Complaint)
Posted: Oct 25, 2017    walkingslow99
costco application performance and products
are done just like SEARS...

Sears Master Protection Agreement Oxnard California

(Complaint)
Posted: Oct 24, 2017    Garl
tv samsung
Sears does not follow the law. After dealing with Sears Master Protection Agreement from June to October 2017, they have verbally and in writing agreed that my product, a Samsung TV, fits the Lemon Law, and in writing they said theyd replace it. today the serviceman came to my home (for 7th repair visit) and they say they "lost" their records and they wont honor the "Lemon Law ", going against all the documentation that I have (and I have their written documentation of proof too)...

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