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Kenmore / Power Miser

(Complaint Comment)
Posted: Nov 20, 2017    nemo227
Sears's faulty product
It's not a harsh judgment regarding Sears. They have been getting diminishing public approval for many years. Back in 1970 virtually all of our appliances came from Sears but none since 2002 when my Power Miser 9 was installed. Fifteen years of satisfactory service for a water heater may be called good by some people but I'm not overly impressed...

MetroPCS

(Complaint)
Posted: Nov 20, 2017    George Murphy
zte blade max z982 phone
thirty-five years with Sears, Highland Appliance, and Dexter TV. In situations like mine we always happily exchanged any unit that had a defect in under two weeks of use. Now this is the fourth phone I have purchased from Metro PCS in seven years paying over five thousand dollars in phone bills...

Costco Wholesale Corporation Québec City Québec

(Complaint)
Posted: Nov 19, 2017    Simon-Pierre Mathieu
access
SEARS Canada ring a bell...

Sears Seattle Washington

(Complaint Comment)
Posted: Nov 17, 2017    Shaun R.
dishwasher repair appointment
Unfortunately Sears is close to bankruptcy. There's talk about the fact they may not make it through the holidays. It really is unfortunate as they were once such a giant and employ so many people. You're likely better to just replace it at your own cost...

Sears Seattle Washington

(Complaint)
Posted: Nov 17, 2017    David Rincon
dishwasher repair appointment
So frustrated with Sears repair service. I have a dish washer that has gone on the blink. Called for a repair appointment and ended up speaking with someone in the Philippines who spoke broken English and was very difficult to understand. But I did finally get an appointment. Guess What! First available opening is ONE MONTH from today! Requested to speak with the supervisor and she wasn't any help either...

Cymraes's Corner – ~ weird and wonderful blogging from the Welsh marshes troll and fraud

(Complaint Comment)
Posted: Nov 17, 2017    masterissac
lesley jackson wales "a traitor to wicccans acow" and "a warlock medusa" scammer and fraud
more issues than a sears catalogue Sharon blaylock I don't have any and I don't have any patience for any [censor]"...

Sears Brands

(Complaint)
Posted: Nov 16, 2017    MKGilbert
samsung refrigerator (specifically, icemaker)
We purchased our Samsung refrigerator on November 28, 2014 along with the 3 year Master Protection Agreement. We have had 9 service calls on the icemaker since November 1, 2016 all for the same issue. Each service call, the technician defrosts the unit and makes adjustments and/or replaces...

Sears.com Plainfield New Jersey

(Complaint Comment)
Posted: Nov 15, 2017    Shaun R.
kenmore elite natural gas water heater model 153.332640
Unfortunately Sears is on the verge of bankruptcy. They've been fighting it for several years, but the real question now is if they'll even make it through the holiday season. Fortunately hot water tanks are not overly expensive. You may just want to replace it out of your own pocket...

Sears.com Plainfield New Jersey

(Complaint)
Posted: Nov 15, 2017    Shirley White-Walker
kenmore elite natural gas water heater model 153.332640
Heater in July 2014 from Sears and also purchased an extended warranty at that time, which expires in 2021. I have the service t ech to my home 3 tim s since 10/21/17. The the tech has had to r turn so many times because the parts are not available to fix my problem. I have been told the parts are on back order...

Sears Home Warranty FL

(Complaint)
Posted: Nov 15, 2017    ReallyNot happy
dishwasher
I have a Sears Home warranty for 3 years. This year I made a claim to repair a broken dishwasher less than one year old. The service tech came and ordered a part to fix the broken arm in the dishwasher and we paid our $75 deductible via check. He never called, the part was never ordered. A new tech called and said he would order the part...

BrandsMart USA Miami Florida

(Complaint)
Posted: Nov 15, 2017    L. Copeland
my 22. icu ft/ps3/3splsfe frigi dfhs2313mf-ss
I'm going today to sears somewhere to get a fridge today and canclle brandmart order...

Sears BURNS Colorado

(Complaint)
Posted: Nov 15, 2017    Teressa Taylor
trundle beds
Its not what I needed but because Sears sold theu a 3rd party i cant get them returned! First off Marketplace wanted me to pay $140 each to return the items. They must be nuts! And they are very rude. I believe since I purchased these from Sears they should take care of the return!!! Its been nothing but a Hassel and you can bet I will never order from them again!!! Teressa Taylor tat071655@yahoo...

Stein Appliance Belleville Ontario

(Complaint Comment)
Posted: Nov 15, 2017    Jim -Ottawa
Appliance repair service
After Sears Appliance Service was liquidated, they posted an OEM Service list on their website. My Kenmore Elite refrigerator was manufactured by Whirlpool and, after booking a service call through the OEM Service desk, I was supposed to get a call the evening before or the morning of my scheduled service call...

Sears Farmington New Mexico

(Complaint)
Posted: Nov 15, 2017    DrCoby
unacceptable customer service for a general & regional manager
general manager of Sears (with permission from his supervisor) has made the decision of what & what not I can purchase with my Sears card! I was simply trying to purchase gift cards for my assistants when I was told, "do u have cash, something is fishy, go to wall mart & has the audacity to tell me that he is Sears & makes all decisions...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Nov 14, 2017    judypars
customer service department
furnace heater from Sears worth $10, 000. Since I had this heater installed, I have had problems with getting the right temperature in my home. It was installed on October 2015 and for all the winter months because the installation was flawed, my heating bill was $400 per month. Finally, something happened to reveal the whole situation for what it was and has been...

Sears Brands Niles Ohio

(Complaint)
Posted: Nov 13, 2017    marci ellwood
refund
I went to a sears store oct 1 to get a stove. Not one of the 4 men would wait on me. I got a manager to help, got the information needed I ordered online order # 856791885. The original delivery was to be oct 17, than they pushed back to oct 24, than I get a text saying delivery would be oct 24...

Delwyn L. Thaves Orange Park Florida

(Complaint)
Posted: Nov 13, 2017    dlt1953
sears parts and service, orange park fl.
located inside the Sears store isn't part of Sears, however, the way Parts and Service is managed is a direct reflection on the Sears brand. Since the people who brought this valuable service to the store, the quality of customer service has slid steadily down-hill. The female representative is rude, condescending, and always makes up excuses for why her little store is set up and she does not allow customers to walk through her store to view product up close...

Sears Brands justice Illinois

(Complaint)
Posted: Nov 11, 2017    Thetoolman
lifetime hand tools
Returned a 1/4" drive rachet, was told had to wait while they rebuilt it. An hour later associate told me he'd give me a new 1 off yhe shelf. So now as a union mechanic with 1000s of dollars worth of your tools from way back, wonder what you see as a lifetime tool. I paid $25 for it, he ga...

Sears Brands

(Complaint)
Posted: Nov 11, 2017    Davefam
not receiving a sales price
I was shopping at the Waterbury CT Sears to buy a compressor that was on sale. There was several compressors on sale for over 50% off. The one that I was going to purchase was on sale for $48. 00. When i went to the register they said it needed manager approval and then i was told that I could not receive the sale price but only 10% off...

Sedgwick Claims Management Liberty Missouri

(Complaint)
Posted: Nov 11, 2017    wdarlenew
the way my case is being handled since you represent sears
I had a sears warranty since 2007 on all my appliances. This last year, sears has put on at least 2 times a faulty part which caused my dishwasher to leak. They have the pictures (I kept 2 of the part which are the same part number), When they filed a claim, i'm now being told it is a manufacture issue not a sears issue...

WhyNotLeaseIt Nazareth Pennsylvania

(Complaint)
Posted: Nov 10, 2017    Troxell
washer/dryer
not lease it through sears told I would own the product by sept the total was 1008. 00 I have paid 1533. 00 they took it out of my account after September which paper said was last payment, I just filed a dispute with my bank to get October and November back, this is false advertising and robbery very rude and horrible customer service when you contact them as well, would not recommend anyone use this option through Sears,...

Sears - Kenmore Albany New York

(Complaint Comment)
Posted: Nov 8, 2017    WheresTheSafety
Light Stays On - Unsafe
must go through with Sears/Kenmore to get this taken care of. All the 800 numbers listed in my manuals and paperwork are completely useless, as they people only wish to send out a technician and charge a $99 fee just to look at my appliance. Considering I'm fearful of my house burning down from a fire caused by this flaw, I would expect and demand that the company own up and take care of this...

Sears Sun City West Arizona

(Complaint)
Posted: Nov 6, 2017    Carla B. James
kenmore elite refrigerator
a a runaround from Sears including 18 different areas to call about getting a fridge replacement. My fridge died sometime between October 19 and October 29, I would assume earlier by the smell and decay in the fridge and freezer compartments when I got home. I called Sears on Sunday and the earliest they could get someone here was Wednesday afternoon...

Paula Bohnert Arnold Missouri

(Complaint)
Posted: Nov 6, 2017    Elizabeth Mattoon
kenmore elite
  We contacted Sears they referred us to you.   The customer service #1 844 553 6667 ordered the part but did not tell us there two separate ones.    We hve received the drier assembly pat#adh73150201.   We have been waiting on the compressor part#tca36511303.   We have called over 10x and have spent hours on the phone...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida

(Complaint Comment)
Posted: Nov 3, 2017    John Morales
Bad odor coming from back of unit when running & fan is on.
this refrigerator from Sears! I had guest over and this was embarrassing and now I'm going to tell everyone on God's green earth not to buy a Kenmore elite from Sears. I'm glad this complaint board is available because this is the start of many complaints from me...

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