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Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Sep 21, 2017    jshelby1939
customer service department
I own the Sears Home Warranty so I called and filled a claim to have the appliance serviced and repaired. I was told it would be 21 days before a technician would be able to make the service call. I was told I could try to find a licensed appliance repair shop locally and if they would agree to a third party agreement, I could have them make the repair and Sears would reimburse them...

First American Home Warranty / First American Home Buyers Protection Corporation no ideal, you call, you get India!!!

(Complaint)
Posted: Sep 20, 2017    cindypowell
service
We called 7 days later they sent our Sears (cause it was a Kenmore) who only looked at it and said it needed a timer. Said parts had to be ordered and would take a week we were going on vacation so sat it up for the following. Also he took a check for the 75. 00 service call and said he could not take a credit card??? First of all we should not have to pay till fixed!!! But anyway two weeks later timer was put on, was told if that didn't work may need a heater coil...

Sears Barboursville West Virginia

(Complaint)
Posted: Sep 20, 2017    Charles P Williams
kenmore elite side by side
have two visits from Sears repairmen to troubleshoot the ice maker. It was at this point that we began to question our purchase. Our problems became more intense during the fifth year since purchase. We lost our ability to freeze anything in the freezer compartment and the refrigeration compartment does not refrigerate safely...

Sears Houston Alaska

(Complaint)
Posted: Sep 20, 2017    Ethelynfarm
kenmore elite bottom freezer refrigerator
However, after contacting Sears, I am being told that the warranty has expired. I have spoken to several people today and they all have the same conclusion, out of warranty. I have spoken with Cari, Austin, Almond, Marco and Chante today. I am frustrated and upset that no one wants to realize that this is a re-occurring problem, not a new one...

Whirlpool Chilliwack British Columbia

(Complaint)
Posted: Sep 19, 2017    JfsM
stainless steel fridge
Doors are developing lots of streaks of rust, no one has seen or heard of this happening before, Whirlpool blames it on the fact that I live 1 mile from the Fraser River (which they say has salt water in it) and this has caused my doors to rust!!! What kind of an excuse is this??? The Fras...

Sears - Kenmore Albany New York

(Complaint Comment)
Posted: Sep 19, 2017    Bill Ocean City
Light Stays On - Unsafe
round and round with sears for weeks. It took two technician visits and a replacement of some type of board. The last technician replaced the board and advised me he was finished. About five minutes later, the same problem occurred. Fortunately the tech was still on site. He played around with it for a while and informed me that he did replace the recalled part, but now I was having some other issue with the push button switch in the door...

LG Racine Wisconsin

(Complaint)
Posted: Sep 19, 2017    Andrea Clausen
lre3025st electric range
It was purchased at Sears in July 2013...

Sears Brands

(Complaint)
Posted: Sep 18, 2017    Kehler
over 2 weeks to get a broken refrigerator looked at to fix problem
refrigerator purchased from Sears. Sparked and all the electronics went dead. Call Sears to get them out here to fix (I have paid for the extended warranty when I purchased) it. We are told OCT 2 is the first day they can come fix 17 days I cannot believe it. I have PAID for this . I call back am told they will put me on the cancellation and escalation list...

WhyNotLeaseIt AR

(Complaint)
Posted: Sep 17, 2017    Wynosia
dryer
I bought a sears dryer in April 2016. Dryer cost $400 I paid half which left me with $200 and something which was put on why not lease. I was told after 5 payments I will be through. It is now September 2017 and I noticed they are still taking money out my account. So I added it up. I have made 18 payment at $70...

Sears Mertztown Pennsylvania

(Complaint)
Posted: Sep 16, 2017    Katrina Radcliff Harmon
kenmore top-load high efficiency washer
my appliances from Sears. If you do not make this right by the end of this week, I never buy from you again and I will never buy Kenmore. Katrina & John Harmon...

Sears Brands Millstone Township, New Jersey

(Complaint)
Posted: Sep 16, 2017    delmaB-Rothman
downdraft cooktop
hour on the phone with sears outlet to have them pick up the wrong item and to return my money. I paid 800 for the cook top plus 250 for the delivery. I already purchased another cook top and I need my money back. Besides I have a big box seating in my door entrance. Every time I call customer service which is directed to the Philippines, the associate are trained to answer like robots, and I get the same answer...

Sears Brands

(Complaint Comment)
Posted: Sep 15, 2017    M. b. G.
refrigerator
Every year Sears Service had to come out and repair the fridge due to water leaking into the box pooling under the crisper. In Jul 2017, a tech came out several times only to find that behind the back panel is rust and mold. He took pictures and replaced parts but water still pooling under the crisper...

Why Not Lease It

(Complaint)
Posted: Sep 14, 2017    ekw1
continued lease payments were removed after buyout was arranged.
34 lease/purchase at Sears and a $681. 99 lease/purchase at Kmart through Why Not Lease It. The company has been taking $44. 61 for the first account and $56. 85 for the second account every 2 week. I contacted the company on January 17, 2017 to set-up a buyout, which should have been arranged by the representative...

Sears Brands

(Complaint Comment)
Posted: Sep 13, 2017    jodklin
refrigerator
Sears is not the company was during my childhood and young adult years...

Sears (Customer Solutions) Lewisville Arkansas

(Complaint Comment)
Posted: Sep 13, 2017    jodklin
failed repair service
Sears is no longer the company I recall shopping at when I was a child with my mother. I am a grandmother my recent experience at Sear was the worst. I purchased shoes for my granddaughter, on 8/11/17, I should have read the return policy; however, I did not. JCP, Target and most large store chain have a 90days return policy on shoes, and clothes...

Sears

(Complaint)
Posted: Sep 13, 2017    Drew Vta
master service agreement/ no lemon guarantee
of run around with Sears including: 6 calls to Sears service desk (including one call over 2 hours) Nine technician visits (plus two no shows) = 11 days waiting at home Four parts replaced Over Four months still no ice Sears says it still doesn't qualify as a lemon under they policy...

Sears - Kenmore Albany New York

(Complaint Comment)
Posted: Sep 13, 2017    Lee 0304
Light Stays On - Unsafe
Call Sears Safety recall (product resolution center)is 800-659-7026. Call them, they will fix it free of charge!! Recommending you filed a complaint @ Saferproducts. gov Good luck!! Lee 0304 (see my thread below yours, dated September 13, 2017)...

Sears - Kenmore Albany New York

(Complaint Comment)
Posted: Sep 13, 2017    Lee 0304
Light Stays On - Unsafe
everyone else is with my Sears Kenmore Elite Refrigerator. Model No. 795-77552600 (French Door) Serial No. 711KR00080 Purchased January 2008. I do not have an extended warranty service with Sears. The refrigerators interior light within the last few months has been giving us some intermittent problems...

Sears Brands

(Complaint)
Posted: Sep 12, 2017    vhsnyder
refrigerator
We bought a side by side Kenmore in 2010 and after the 3 year warranty ran out, the panel below the ice maker started to bubble. I called to pay to get the door replaced and they no longer sell parts for that refrigerator. So yesterday I received a product warranty to purchase for the prod...

Sears

(Complaint Comment)
Posted: Sep 12, 2017    magiewright
credit card
cut in half, I called sears and begged for decrease in my finance charges, never ben late, never ask for help, , the Manager told me there was nothing she could do to lower my "Interest Rate". I begged her to review my account, and she will see no charges has ben made in 3years on this account, I will Never do business with Sears Again...

Sears Master Protection Agreement

(Complaint Comment)
Posted: Sep 12, 2017    Gloria Miller
sears master protection agreement is a joke
Sears tech has been in my house 4 times, but 1 time the tech left without repairing my fridge because I did not agree to pay AGAIN. I paid $139. 99 the first time, that incl the diagnosis charge plus the deductible, . they have replaced something different three times and all for the same issue...

WhyNotLeaseIt Dallas Texas

(Complaint)
Posted: Sep 11, 2017    robert holman
statement of paid in full for product bought through sears
I paid my loan off on August 4th, 2017. I was told at that time I should call back on September 3, 217, and request a statement that would be sent stating payment was made in full. I called on September 3, 2017. and was told I would receive a paid in full statement by e-mail within 72 hour...

Sedgwick Insurance

(Complaint Comment)
Posted: Sep 11, 2017    SearsNoMore2
sears home delivery damage claim
A Sears tech came to my house to fix a door issue and broke my dishwasher's drain hose. My house was flooded, walls damaged, and hardwood warped. The Sedgwick representative (Rebecca Suwanski) ignores all emails and phone calls. It seems like their business model is stalling claims, frustrating customers, until the customers give up...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Sep 11, 2017    Francine Enright
customer service department
Sears is proving to be the least reliable and worst customer service I ever encountered! Once a place I purchased all my appliances. No more. You can't even reach the corporate office, you get transferred back to their national office in the Philippines...

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