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Why Not Lease It

(Complaint Comment)
Posted: Jan 4, 2018    Ms Bridges
frigidaire freezer
make a purchase at sears you are not expecting to lease a product. I read the many complaints and it is apparent I am not alone in my feelings. So thank you for your useless comment, if it has not affected you other than you benefiting from others uninformed misrepresented and totally oblivious to the fact that we were suckered in...

Sears Brands Charlottesville Virginia

(Complaint)
Posted: Jan 3, 2018    WarnerH
terrible customer service in the automotive department
My name is Warner Howard. My number is 434-409-5972. I took my car in to get a slow leak repaired in my rear driver side tire. I was told I would be called upon completion of service. Instead, I returned to the shop to find that it was closed with my tire unrepaired and my keys still in th...

Why Not Lease It

(Complaint)
Posted: Jan 2, 2018    Ms Bridges
frigidaire freezer
I purchased a deep freezer from Sears outlet store and I was trying to build up some credit so the cashier told me about wnli and stated it would be my credit it was an outside company and that I would make payments directly to this company and after making four consecutive payments it would be paid off which was not true...

Sears Brands

(Complaint Comment)
Posted: Jan 2, 2018    pobarjenkins
repair and customer service
works for Sears. The user is just trying to offer advice out of kindness and you are being fairly rude. I hope you are kinder to the employees you speak with, as being unkind will get you the bare minimum of assistance. As I said above, this website is not affiliated with Sears. They cannot help you here...

Sears Brands

(Complaint)
Posted: Jan 2, 2018    JWHady
repair services
Sears repair services suck. We have american home shield insurance on our appliances and such. Not had any problems with ahs since we bought the house. Sears is one of their contractors. We had a problem with sears showing up on the scheduled day/time (8-5) a month or so back - the tech called about noon and said he had to reschedule because a job he was on ran way over...

Imperial Appliances/Sears Home Warranty Lawrenceville Georgia

(Complaint)
Posted: Jan 2, 2018    Tanya Patterson
home warranty and vendor non response
calls and speaking with Sears customer service. There has to be a breach of contract when as a customer I gave consideration for a service and there was a verbal agreement which included an offer/acceptance. I am over 18, competent and not mentally challenged. The issue is of a lawful subject matter...

Sears Kansas City Missouri

(Complaint)
Posted: Jan 1, 2018    Karen Bohlender
washing machine
I called Sears to set up an appointment to check our washing machine and the tech came to check the problem. On Dec. 5th, he ordered some parts and we had to wait until the parts before making an appointment to do the repair. the followup appointment was scheduled for Dec. 15th. We waited and did not hear from the tech as to when he would arrive...

Sears Brands

(Complaint Comment)
Posted: Jan 1, 2018    PiperRJL
repair and customer service
continued harassment by Sears and the lack of attempting to resolve an issue after taking my money. It also appears that you not only have no intent on assisting but you have no power or avenues to do so. I thank you again for your time and ask that this exchange end...

Sears Brands

(Complaint Comment)
Posted: Dec 31, 2017    Shaun R.
repair and customer service
what you might expect Sears to do for you because of what you consider the duress of what you've had to endure? I am very sorry if this seems blunt, but better it come from here than about anywhere else. Things break. As far as we know, the dryer is extremely old; which is why it likely isn't under warranty...

Sears Sterling Heights Michigan

(Complaint)
Posted: Dec 31, 2017    Douglas Scott
poor service
and took it to the sears store at lakeside mall in sterling heights michigan where I was told to take it home and call for service. I told them that my contract says in store repairs not in home. they refused to take it and they never looked at it. I took it back home unloaded it and took it back in the house and called the 1-800-4my-home for the repair...

Sears Brands

(Complaint Comment)
Posted: Dec 31, 2017    PiperRJL
repair and customer service
harassment of customers of Sears. Thank you for your time...

Sears Brands

(Complaint Comment)
Posted: Dec 31, 2017    PiperRJL
repair and customer service
appropriate resolution with Sears since 12/22/17 and only been met with lies and harassment by Sears chat personnel, telephone personnel and continually through email, which is still happening to date. I had a service tech in my home on Saturday, 12/16/17. He at that time took my money and stated a part needed to be ordered...

Sears Brands

(Complaint Comment)
Posted: Dec 31, 2017    pobarjenkins
repair and customer service
directly associated with Sears. It is likely they will not be able to see your complaint here. It's possible that the users here could suggest assistance if you provide more details. Please note that you will most likely not receive compensation for your time or for harassment unless you file some sort of lawsuit...

Belk's Store Spartanburg South Carolina

(Complaint)
Posted: Dec 28, 2017    Demorris Gregory
being ignored
public in the past at Sears and work with the public now in my business you can not ignore the customer. The customers is what helps keep the store open. Maybe the employees needs more training. Thank you for reading my complaint...

Sears Danville Virginia

(Complaint)
Posted: Dec 28, 2017    DBarrington
return of a christmas present
fully understand why Sears and Kmart are in the financial trouble that they are in. I will never shop or patronize your stores again and I will strongly encourage anybody that I know not to deal with you all by what was done to me. Whatever happened to customer satisfaction OH let me guess it went in the greedy thieving pockets of Sears Corporate Officers so they can further sit back eating they steaks and taking their cruises...

Brach's Reno Nevada

(Complaint)
Posted: Dec 27, 2017    Tamra Winzenried
maple nut goodies
behind the counter at Sears. Not them!!! They had a slightly crisp surary maple shell you could suck or bite. The inside was a chewy maple nut mix. My grandkids will never learn to love them like my grandmom. Mom, Myself and my children. You killed a tradition. Shop get maple nut goodies. School Xmas Easter = (...

Sears 1-800-4-My-Home

(Complaint Comment)
Posted: Dec 26, 2017    atv
poor service
have a contract with sears? how long do they have to be without heat in this, the coldest part of the season??????? these people should be held accountable in some way shape or form. my sister in law told these people the situation but all they could come up with is a "sorry. " she is now using a space heater and the stove to heat her house, waiting for these people to come out...

LG League City Texas

(Complaint)
Posted: Dec 26, 2017    Jimmie Haines
lg top loading washer wt5001cw, l
Sears repair service came out 5 times each time replacing parts on or more times. Parts replaced are the stater, 4 struts, the two section circuit boards replaced twice. Finally the 5th technician said he could not fix it and the machine was unrepairable. I was supposed to get back the amount of money I paid but do date I have not...

Sears Brands Winston-Salem North Carolina

(Complaint)
Posted: Dec 26, 2017    Carol Cie
kenmore microwave/wall oven model 790.49602313
I had a Sears technician come in to calibrate it soon after I bought it but he said it was fine. After a number of baking failures, on Oct. 23, 2017, I paid a Sears technician $94 to check the temperatures. He again said it was fine even though when it was set to 350, the ready buzzer went off at a much lower temperature...

Kmart Stores

(Complaint)
Posted: Dec 26, 2017    7sweetwater
I was charged for an order out of stock and cannot get a refund.
gave me a number for Sears extended protection plan...

Sears Duluth Georgia

(Complaint Comment)
Posted: Dec 25, 2017    karasmer
samsung refrigerator
protection, ya I think Sears needs to make this right as this issue has been ongoing while it was covered under the warranty and still has not been repaired...

Sears Auto Davenport Iowa

(Complaint)
Posted: Dec 25, 2017    Capt. B.D HARRISON
damage to vehicle
On 3/12/16 our BMW Suv was serviced at Sears Auto for a break repair job. Needless to say while driving vehicle weeks later the brake system failed, causing damage both exterior and interior as it crashed in order to stop in parking lot wedged between garbage disposal barricade. Company has compensated for all exterior damage to be repaired, however vehicle has had electrical issues from warning lights coming on, to failure of emissions tests and not starting properly at all...

Kmart Stores Visalia California

(Complaint)
Posted: Dec 25, 2017    Samuel balderama
visalia store
I prefer your store and sears all my tools are stanley and craftsman and i hate to complain but its christmas. I want a gift card or something make this right for me kmart...

Sears Store tyler tx

(Complaint)
Posted: Dec 24, 2017    jscott8633
service
before Christmas the sears store in Tyler TX can't have sales people on the floor in clothing dept but have people standing around in appliance dept is really stupid. I asked the person behind for some help on the floor and she said that they had no one to help, only cashiers and no one was on the floor??? I will try to NEVER SHOP AT SEARS AGAIN...

Sears Brands Maitland Florida

(Complaint)
Posted: Dec 23, 2017    Annoyed at Sears
kenmore elite dishwasher
Sham on Sears/Kenmore for not standing behind their product and having some business ethics to do the right thing. No wonder they are repeatedly on the verge of going out of business...

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