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Search results 158 matching "pella windows"

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Pella Windows & Doors Haverhill Massachusetts

(Complaint)
Posted: Aug 23, 2017    pinewinds8
a leaking pella window and no help frompella
I have a leaking Pella window (a fixed arch) that I reported to the Haverhill, MA service manager, William Borque back in April. Since then I have not heard anything from Mr. Borque about the status of the new window to be put in. Five months with no response from my email and voice-mails....

Pella Windows & Doors Vancouver British Columbia

(Complaint)
Posted: Aug 1, 2017    Westcoast604
windows and screens
I purchased brand new windows from Pella in the summer of 2014.
In 2015 I noticed that the screens on three of the windows where broken and called Pella Customer service they advised that they would send replacements as Pella offers life time warranty on their products. 6 months late...

Pella Windows & Doors Pella Iowa

(Complaint)
Posted: Jul 4, 2017    Pm B
pella - bad installation and atrocious customer service
DON’T use Pella. I purchased eight windows and three patio sliding glass doors from Pella for over $17, 000 (before discounts), which were installed in November 2014. When the black PVC trim on the patio sliding door warped, I found out that Pella had knowingly installed a defective prod...

Pella Windows & Doors Virginia Beach Virginia

(Complaint)
Posted: May 31, 2017    Christie Dennis Callahan
horrible experience with door installation
I recently ordered a PELLA sliding patio door. First of all, the sales person led me to believe that my door would be made to "fit" the door opening, meaning the size of the door it was replacing. When the contractor came out to measure, he advised me that I would be losing an inch and a h...

Lowes Midlothian Virginia

(Complaint)
Posted: May 22, 2017    bhgoodwin
window installation
The Pella windows are beautiful and the initial installation went well, except that they installed one unmatching window in a room with 6 windows in it, and they forgot to install the window pulls. After a few months of back and forth, and that's not my job, I got them to come back and replace the window and add hardware...

Pella Windows & Doors Loves Park Illinois

(Complaint)
Posted: Apr 19, 2017    Troy Faunce
pella door and installation
Had a Pella door that was originally installed when the house was built. It leaked and eventually the metal skin on the top of the door ripped. Pella did send a replacement door and I decided to pay the Extra to have the Pella installation group do the install due to the problems we had ex...

Pella Windows & Doors Montreal

(Complaint)
Posted: Aug 23, 2016    Francis Lord
Installation and customer service
contacted a sales rep at Pella windows here in Montreal, we needed to install one door and one window in renovation project. The sales rep came and took the measurements and we discussed the finish of the glass, since the door and window are lose to the sidewalk we asked for a frosted finish ...

Pella Windows & Doors Pella Iowa

(Complaint)
Posted: Jun 3, 2016    Louis Hoyos
Architectural SeriesWindows
We purchased 21 Architectural series windows all with impact-resistant glass from Pella and had them installed in early 2013. One of the units was incorrectly manufactured. It was a triple window and arrived from the factory and was installed (we didn't have a choice) with two windows of o...

Pella Windows " Doors Louisville Kentucky

(Complaint)
Posted: Feb 11, 2016    Robert Delp
Patio french
Wissing Subject: Re: Pella Windows and Doors would it be at a better price if I installed them myself? thanks On Dec 15, 2015, at 10:23 AM, Bradley Wissing wrote: Bob— 6 sets of doors & 2 rotted out completely & fell out setting off alarms that were next to sealed doors they installed ten years is all $75, 000 worth of doors in my home After further discussion with our service department, the best we could do for the 2nd floor panels is $4, 725...

Pella Windows & Doors

(Complaint)
Posted: Jan 22, 2016    ksand1000
Proline 450 SeriesWindows
My home has Pella windows that have been vulnerable to water penetration in the window sash, leading to wood rot and window failure. Furthermore, because of the aluminum cladding, the damage is often not visible until it reaches advanced stages. In this case, after the warranty period had expired...

Pella Windows Ohio

(Complaint Comment)
Posted: Jan 19, 2016    Heidi Dirks
condensation
I love my Pella Windows. Ive had condensation with every kind of window I've ever had. I thought my windows were bad, too. Until I talked to the contractor and started reading articles online. Humidity is the problem. use bathroom fans. Put the dehumidifier on. ( upstairs. If yours is downstairs). consider all moister that goes into the air...

Pella Windows & Doors Westhampton Beach New York

(Complaint)
Posted: Oct 14, 2015    Reviewer96745
Service
For 5 years I managed the Pella Business in CT and NY. Our Customer Service rating was amongst the lowest in the 60 branch organization and by far the lowest of the large branches. A major weakness of the system is that when you purchase Pella you are NOT dealing with the manufacturer exce...

Pella

(Complaint)
Posted: Sep 25, 2014    Unhappy in ATL
Customer Service
I have bought two Pella windows directly from the local Pella showroom and have no complaint about the product itself. My complaint is with their customer service and business practices. They used the credit card I gave them for the deposit to charge the balance of my purchase without my authorization and without checking with me to see if the work had been done to my satisfaction...

Pella Windows & Doors Pella Iowa

(Complaint)
Posted: Apr 18, 2014    Iaozm
Techs never came to install newwindows
I wanted to fix my windows and therefore I contacted the rep of the company Pella Window &Door. The tech arrived and examined my windows. He told me that they would arrive again and would install new several windows. I waited for the phone call, but these scammers never contacted me and to...

Pella Windows and Doors Pella Iowa

(Complaint)
Posted: Oct 7, 2013    timlippick
Rottenwindows
representative: (1) the Pella windows were installed with no "R" factor (insulation); (2) the Pella window frames were rotted and the clad lifted. During this time, all 79 sashes were replaced and two inch screws installed to hold the windows' mechanism in place. Per the Pella representative, the repair was only a "bandaid" to the problem...

Pella Windows

(Complaint Comment)
Posted: Feb 18, 2013    MariaFallow
Do not buy from them
bottom of several of our pella windows. We purchased over $40K worth of Pella windows and doors in 2008 so they send a service technician who tells me that it is a condensation and humidity issue. We have radiant heat so I know it is not humidity. This is a failure and they are not taking ownership for this...

Pella Windows Ohio

(Complaint Comment)
Posted: Jan 8, 2013    someone from CT
condensation
For anyone read this, please don't buy pella windows. I am collecting all information and prepare to take them to court. Very unfortunate because I thought Pella is one of the best window & door manufacturer. Was I wrong!...

Pella Windows Illinois

(Complaint)
Posted: Nov 18, 2012    GottiAngelica
Incompetent company , horrible service
Pella is an awful company.Buyer beware!!! They have Lowered their standards to poor quality and demented sales people and customer service reps. The simple task of putting a new patio door in is too much for this company to handle. The rep who sold me the door came out to my house and prid...

Pella Windows

(Complaint Comment)
Posted: Sep 26, 2012    gsmckee
Do not buy from them
when we installed our Pella windows into our home. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. You can see the videos that are posted on YouTube of our home under Pella Window Problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes...

Pella Windows

(Complaint Comment)
Posted: Sep 26, 2012    gsmckee
Bad service
when we installed our Pella windows into our home. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. You can see the videos that are posted on YouTube of our home under Pella Window Problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes...

Pella Windows and Doors

(Complaint Comment)
Posted: Sep 26, 2012    gsmckee
Pella windows are crap!
when we installed our Pella windows into our home. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. You can see the videos that are posted on YouTube of our home under Pella Window Problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes...

Pella Windows and Doors New Hampshire

(Complaint Comment)
Posted: Sep 26, 2012    gsmckee
Storm Door
when we installed our Pella windows into our home. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. You can see the videos that are posted on YouTube of our home under Pella Window Problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes...

Pella Windows

(Complaint Comment)
Posted: Sep 26, 2012    gsmckee
Scam
when we installed our Pella windows into our home. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. You can see the videos that are posted on YouTube of our home under Pella Window Problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes...

Pella Windows Connecticut

(Complaint Comment)
Posted: Sep 26, 2012    gsmckee
Moisture and Frost InsideWindows
when we installed our Pella windows into our home. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. You can see the videos that are posted on YouTube of our home under Pella Window Problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes...

Pella Pennsylvania

(Complaint Comment)
Posted: Sep 26, 2012    gsmckee
Pella - watch out
when we installed our Pella windows into our home. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. You can see the videos that are posted on YouTube of our home under Pella Window Problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes...

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