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579 reviews matching "british airways"

Cheapoair / didn't offer refund or alternative options when flight was cancelled - very poor customer service (Complaint)

Paul-H Dec 5, 2018

No 261-2004 and the British Airways terms & conditions, anytime a flight is cancelled, the option to refund the ticket should be provided. This is from British Airways: Passengers whose flight is cancelled, shall have the choice of either: - Re-routing, under comparable transport conditions, to the final destination of the ticket presented at check-in at the earliest opportunity or at a later date at the passenger's convenience, subject to availability; or - A refund payable to the person who purchased the ticket...

Thai Airways / flight support (Complaint)

Padsta99 Dec 3, 2018

flying when Virgin and British Airways I have been offered considerable help and assistance compared to what I received with yourself. I may look like a young healthy male but unfortunately I'm not. I feel if I were a first class or business class customer the staff would have done everything in their power to help...

Ryanair DAC (Airline) Co. Dublin / terms and conditions - article 10 - refunds / section 10.4 (Complaint Comment)


and fly AER LINGUS or BRITISH AIRWAYS, certainly have more respect for their customers and a far better service...

Icelandair Reykjavik / fi852/fi532 flight delay (Complaint)

Michaelkempe Nov 26, 2018

We have to take now a flight with British Airways at 1pm. Due to the fact that we must check in again also our luggage we have to spend 5h outside the transition zone without lounge access or a chance to work on a table! Your staff cannot help us because they are not responsible for British Airways...

Heathrow Airport Wantagh New York / transportation service between terminals (Complaint)

brencollect Nov 16, 2018

Sunday 11/11/2018 on British Airways flight BA1445 from Edinburgh. The flight landed approximately 12:45 PM. My wife and I made our way off the plane and walked to the connecting flight bus area to catch a bus to Terminal 3 for our flight back to New York. We we got there, over 150 people were already on line waiting for the bus to Terminal 3...

Heathrow Airport Wallingford England, Cotswolds / special needs (Complaint)

Lynmuffinbarty Oct 24, 2018

Lyn johnson-bartlett complaint against british airways - flights - departure uk - case 5884501 Resolver case 5884501 Complaint against british airways by lyn johnson-bartlett generated 24/10/18 at 06:10 gmt 1 / 11 Case details Lyn johnson-bartlett complaint against british airways - flights - departure uk - case 5884501 Company: British airways Service: Flights - departure uk Reference: Date raised: September 26th, 2018 17:24 Booking reference and/or flight number: Ba0263 When it happened: September 25th, 2018 Where it happened: 7 ridgeway court, cholsey, wallingford, ox109gu What happened: On the 25th september I took both my parents aged 90 and 88 to saudi arabia with me...

Asia Miles / miles claim - rejected (Complaint)

Vanessa87 Oct 23, 2018

reward programmes with British airways. Is it possible to check what's the matter? Here below my personal infos: - Asia miles membership number is: [protected]. - name/surname: Vanessa Vasone - Booking number of the 4 flights: OQ87TR. 06 Jun BA0168 Shanghai-London ET [protected] 06 Jun BA0570 London-Milan 03 Jul BA0583 Milan-London ET [protected] 03 Jul BA169 London-Shanghai Best regards, Vanessa Vasone...

LATAM Airlines / LAN Airlines / flight booking problems on wednesday 26 september (Complaint)

James A Perry Oct 14, 2018

British Airways flights at this price from the UK to Europe always include complimentary food and drink. Although professional, your staff at check-in made no attempt at a compromise. They did not take our surprise and distress into account. We felt that we were punished as tourists, discriminated against, insofar as we had to pay double what an Ecuadorian national has to pay for a flight ticket with LATAM...

LATAM Airlines / LAN Airlines / flight booking to galápagos islands on 26/09/2018 - código de reserva: ajbfdl (Complaint)

Fiona Perry Oct 14, 2018

British Airways flights at this price from the UK to Europe always include complimentary food and drink. Although professional, your staff at check-in made no attempt at a compromise. They did not take our surprise and distress into account. We felt that we were punished as tourists, discriminated against, insofar as we had to pay double what an Ecuadorian national has to pay for a flight ticket with LATAM...

British Airways / british airways (Complaint)

AdrianC Oct 14, 2018

Big disgrace this company:

- flight was delayed
- airplane is completely outdated, poor entertainment service, poor chairs, lack of space
- food on the flight was horrible
- ordered and paid extra meal was not on the flight
- they lost my wallet

Air India / unethical behaviour of your ground staff at jaipur airport (Complaint)

Pedwar2501 Oct 12, 2018

overnight, we caught a British Airways flight to London. Our bags were exactly the same as those checking in at Jaipur and surprise surprise neither of them weighed more than 23kgs. This has left a very poor taste in my mouth that a major airline should lower itself to this kind of tactic...

Ctrip International / british airways (Complaint)

sharmilee Oct 10, 2018

for the services of British Airways flight (PNR: M6XYYZ). However I had faced extreme displeasure and emotional stress from the employees of the airwaysand had to cancel the return flights. I was scheduled to travel from Munich on 23rd September (BA953) with connecting flight in London to Hongkong (BA031) The return flight was scheduled on 1st of October from Hongkong to the connecting flight in London (BA028) for Munich (BA960) Before the flight I had conferred with both the British Embassy and British Airways ( Through Phone) to ensure of the transit visa eligibility through London for a Indian passport holder with a Schengen visa...

Saudia / Saudi Arabian Airlines / Saudia Airlines / ticket is not refunded after cancellation (Complaint)

mukhmustafa Sep 29, 2018

through London with British Airways as they don't have a flight to Toronto anymore. Right now, I wanted to cancel my flight . I contacted the Saudi Airline office and they informed me that the ticket can't be cancelled as it become a complicated case with a flight through British Airways. It is worth mentioning that Saudia didn't update my original flight terms, or informed me about any changes in the flight booking terms...

Malaysia Airlines Berkshire / I am complaining against malaysia airlines refusing to fly us to shanghai without a visa (Complaint)

Sylvia Geeves Sep 25, 2018

on 25 September with British Airways. On arriving at Kuching Airport on 21 September, the staff at Malaysia Airlines were given all this information concerning our flights but insisted we needed a visa to enter Shanghai, and could not allow us to fly there. We took the decision to fly from Kuching to Kuala Lumpur...

American Airlines Las Vegas Nevada / fly cancellation (Complaint)

Jadwiga Lancberg Sep 23, 2018

offer me flight on British Airways departure 10 hrs later with no seats assigned So this means I can get seat on beginning of air craft and my 68 years old husband somewhere on the end. So we still waiting. At 4:37 AM I got phone call that I can fly on flight going to Dallas at 6:03AM This is the flight what was seats not available when I please American Airlines around midnight put me on that plane The called me 1 hour 10 minutes/ air craft is close 10 minutes before departure/ It was no way two old people can make it on this plane/shower, get taxi to airport, check-in bags internationally, get to gate no way/ So we can not accept this offer...

Viking River Cruises / poor customer service (Complaint)

AF Buder Sep 18, 2018

exact same flights with British Airways on Saturday versus Monday. That evening before dinner we confirmed in person that we would like to go ahead and have the flights changed. We were told that documentation of the change would be sent to the ship. - On Friday, in Colmar, we were the first tour group to leave the ship at 8:15am for the WWII memorial tour...

Cheapoair Montreal / air ticket (Complaint)

Diljot Kaur Rai Sep 13, 2018

The airlines is British Airways. At the time of check in they told me that They cannot allow me to take flight because my canadian visa is expired and that's why i cannot stay at london withou canadian visa. I didn't know about this . When I talk to your customer service of cheap oair they refused me to give refund and also they refused my return ticket also...

CompleteSave London, England, Greater London / unauthorised credit card charges (Complaint)

dimitrios1978 Sep 10, 2018

/> American express (british airways) μr d. Papadopoulos 3717*008 I am requesting that the charge be removed or the debit reinstated, that any finance and other charges related to the fraudulent amount be credited, as well, and that I receive an accurate statement of the refund of the total amount of all these months... Glasgow Scotland, Strathclyde / verbal abuse and extortion from skyscanner (Complaint Comment)

Shafqat Mughal Sep 6, 2018

man-Islamabad-man On British airways At the time of booking the cheapest coming at £414. 00 But now for the same dates it is coming £365. 00 my flight on 29 November and back on 18 January So please look into this matter Thanx Shafqat shariar Mughal...

Land Rover Whitley, England, North Yorkshire / winning amount (Complaint Comment)

Shekhar bawa Sep 5, 2018

Below is his flight information, British Airways. DELIVERY OFFICER'S NAME: PAUL TAYLOR FACE BOOK NAME: PAUL TAYLOR E-mail id: taylorpaulofficer@gmail. com Flight Number B. A 0143 British Airways Flight Departure at. London City Airport Flight Arrival at...

Caribbean Airlines TRINIDAD AND TOBAGO / redress for my ticket (Complaint)

Petra King Aug 24, 2018

to rebook or contact British Airways I immediately call some one I knew in Tobago and ask if they could go to the airport and check my daughter they arrive shortly after 7. 00pm. the agent at the airport said they were looking for my daughter to get her on the flight and that ba2156 was delay by half an hour where and how did they search for my daughter isn't the PA system used to paged passenger when they cant be found if there was contraband in her luggage I am sure she would of been found...

Caribbean Airlines / delay of flight #bw10 on 17 july 2018 (Complaint Comment)

Petra King Aug 24, 2018

to rebook or contact British Airways and the agent left I had to contact someone in Tobago to go to the airport and see what was taking place the person got there after 7. 00pm my daughter still being at the airport flight already left. I need answers because if they are saying that they were looking for her, she was travelling alone her ticket was confirmed how now I am hearing that she was with a group who were they looking for, do they know what she looks like isn't there a PA system that is used to notify passengers was this used...

Travelup Broomfield, ColoradoUnited Kingdom / flight change (Complaint)

Mayamagdy Aug 22, 2018

I contacted British Airways and they told me they I have 24 hrs to change my flight without any fees. So I contacted Travelup to make the changes on my behalf since I booked with them. They refused to make any changes and told me it is not their problem. They didn't even want to check my booking on the phone or do anything about it...

Vayama Plainfield Connecticut / flight operators cancellation (Complaint Comment)

Alexmnl Aug 11, 2018

cancelled by the operator, British Airways, I promptly called Vayama to have the issue resolved either via refunding the portion of the journey or booking a different trip via different operator or route. All of the above was refused upfront. British Airways is willing to refund the trip as long as Vayama called them to inquire about it and start the process...

Vayama Plainfield Connecticut / flight operators cancellation (Complaint)

Alexmnl Aug 11, 2018

The Flight #SXF77H operated by British Airways, from London Heathrow to Palermo Italy, has been cancelled by the operator. I called British Airways and consequently informed Vayama's representatives the operator cannot start the refund process until Vayama has made the inquiry to British Airways...