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Fifth Third Bank / 53.com
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Fifth Third Bank / 53.com
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2.1 400 Reviews

Fifth Third Bank / 53.com Complaints Summary

106 Resolved
293 Unresolved
Our verdict: When using services from Fifth Third Bank / 53.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fifth Third Bank / 53.com reviews & complaints 400

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Newest Fifth Third Bank / 53.com reviews & complaints

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8:01 am EDT
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Fifth Third Bank / 53.com ongoing problems poor customer service

I have a Fifth Third bank hsa account that I access online. The site has had ongoing problems at least all this year that I know of. Today is June 5, 2010. Listed below are some of the problems but not all. These are just the main one's.

1. You try to get account information and all you can get is the
Error message: System error. I do not know how long this
has actually been going on. It has affected me personally for
several months and has never been resolved. I have spent
endless hours on the phone with customer service and was
passed from one customer service rep to another. I finally
ended up with a top supervisor who had no answers other
than sorry for your inconvenience or other canned responses.
There was never any resolution to the problem by 5/3.
The final rep I talked to said there was noone left to transfer
me to.
2. They double paid a healthcare provider and it took me
over a month and endless calls to get my money back.
All the time losing interest which was never repaid. They
kept blaming the provider which after many hours of
research I found out that was not true. In the end it was
admitted by a 5/3 rep that it was a system error. Before
that happened I had been threatened by collections of
various health care provider because there was such
difficulty and delay in 5/3ds responibility of getting the
account set up in the first place.
3. The only adjective I can think of for the customer service
dept is incompetance. I suspect the problem goes deeper
than the customer service dept. Even so good luck on
getting a call back from them.
4. Account information is only updated once a month and your
lucky if it is updated within 2 months. There is no means of
contacting them on the site itself. It must be done by phone
and you are put on a merry-go-round for hours by their reps.
At the end of the ride you come up with no resolution of any
kind.

I am a business man with well over 100, 000 dollars in deposits with 5/3 in general. That money is soon to leave 5/3. I suggest
to all you do the same. I have not yet found a listing for 5/3 at
the better business bureau. A search of the better business
bureau site turns up empty for a search of Fifth third bank.
I suggest to all having problems with them to speak out with
your money by putting it elseware.

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2:03 pm EDT
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Fifth Third Bank / 53.com poor customer service

5/3 compromised my debt card so we were told a new card would be shipping out. My husband and I did not receive our cards. They could not take my husband word that I did not receive mine, so I had to call in. They confirmed my address and said they would active my current card until I received the new one. They asked for me to call in and cancel my card as soon as I received the new one. Two weeks later, I still haven't received my new card and when I go to use my current debit/credit card it is declined.

When I call back in, they have a 2 year old address on file and they act like it is my fault that they had the old address. By the way, they can re-active my card. I ask to speech to a manager and she was of not help. I asked for her manager and was told I could leave a message and she would probably get back to me in 2-3 days.

In the meantime, it is the weekend and I have no debt/credit card. So, if you are shopping for a bank, stay away from 5/3! They compromise your account, turn off your card, can't update your account properly and act like it is your fault when it was all theirs!
Dissatisfied Customer
Caledonia, MI

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douglasw
Hendersonville, US
Jul 01, 2014 9:44 am EDT

Anyone reading this, I advise you to never open an account with 5/3. They lie. They are unethical. They act like it's their money. They are the most fee-happy bank ever. They're lower-level employees are incompetent and their middle- and upper-management are dishonest. Be forewarned.

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Never use 5/3
nashfille, US
Jan 06, 2009 8:36 pm EST

I will never use 5/3 again. I got two credit cards in Feb of 07 at no interest for a year in order to pay for a home addition. The total was 35, 000. Our intention was to use the credit cards to pay the contractor, then have a year to get a home equity loan and pay off the cards so we wouldn't pay interest starting Feb 08. I always paid at least double the monthly payments on each card to stay ahead. I missed one month's payment by a few days on both cards. Figuring I paided more anyway over the past several months, I called the company to see if they'd refund the late fees. They refused to and the service rep was rude and indifferent. I emailed a complaint to them about the service and never heard back. I had considered them for a home equity loan but this incident detered me from that. I got a loan from another financial insitution.

Today I tried to pay one online. I paid the other in full ontime (having gotten a paper bill) but this one I got no paper bill. My bank won't pay same day so I tried to login to 5/3. My PIN didn't owrk. I called customer service and was told the CC department is closed and they can't help.

I have a new loan and intend to pay off this card tomorow. I then will cancel both cards and never use 5/3 again.

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NICHOLAS WHITAKER
SMYRNA, US
May 13, 2010 10:47 pm EDT
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THAT IS THE EXACT SAME THING THAT HAPPENED TO ME, ALTHOUGH I AM OUT OF STATE AND AWAY AT SCHOOL.

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robert hickman
Indianapolis, US
Aug 14, 2009 4:38 pm EDT

im bob hickman in indianapolis and left awhile ago the washington and lynhurt branch in indianapolis, should I report 5/3 to bbb, , , , a person at fith thrid closes my account, cause a check I wrote was not cleared and the reason it wasnt was cause teller says yes when I ask her if I needed to sign the back, so 5/3 closes my account, claims to have sent check for balance, dont have, made me sign paper releasing bank, and claims 90 days before new check can be issued with surety bond, I tried calling 5/3, saw on caller id they called, banks closes account and appears does not want to give balance, I have a safe at home with 6 figures in, what if that was in fith third account and teller wanted to close, cause, I will probably go to bbb, put this on internet and send emails to banks, woman at bank on washingington street in indy tole me they can close whenever they want, and maybe tina at customer service says, I got another customer, bye, click, , , , but your bank loves its customers, you need to give my money back, which I will open a new account at your bank, lest, , , , , , I dont even think I will get the 1100 plus back, but I know one thing, 5/3 will not ever get 100, 000 plus out of me, so they can close whenever they want, if they want, when you call number listed, there is answering machine For more information, contact:
Paula Blackburn
Supplier Diversity Team Lead
Paula.Blackburn@53.com
[protected]
Fax: [protected] 5/3 should be bbb'd by bob hickman

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daisydog
Imperial, US
Jan 21, 2009 9:06 am EST

A CREDIT CARD DOESN'T WORK LIKE A LOAN. YOU CANNOT "PAY AHEAD" ON IT YOU PAY IT MONTHLY OR YOU DEFAULT. COME ON, HAVE YOU RECENTLY CRAWLED OUT FROM UNDER A ROCK, AND DON'T KNOW HOW CREDIT CARDS WORK. IT'S NOT AN INSTALLMENT LOAN IT'S REVOLVING.

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7:48 am EDT
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Fifth Third Bank / 53.com terrible bank

This bank does not know what they are doing. when I opened an account, I was very clear that I did not want transaction approved unless there was money in the account. This was how the account worked for a few months and then a "computer" decided to start approving transactions without regard to having money in the account. Then I set up external transfer for paying my rent. They did this one month and then decided that since my name was not on the receiving account, I could not do this. Yet another feature sold to me that does not work. Never mind that fact that it took me a month to get my billing address and physical address corrected. This many it very hard for me to purchased items on line for my business.

I also enjoyed the call chastising me for depositing a $25 third party check in the ATM when there was $2, 000 in my account.

I am trying to get away from these people. It is going to cost me some bucks.

STAY AWAY FROM THIS BANK!

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Lawrence S
, US
Dec 25, 2011 10:00 pm EST

File a complaint with the federal reserve. You will be surprised how serious a complaint like this it to a bank. This will move mountains since if there are a lot of small complaints to the federal reserve they might do a more in depth investigation.

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Fifth Third Bank / 53.com fees/poor customer service/

5/3 bank changed the way their debit cards are categorized and after their change to separate the debit card from the over-draft card they began to zing me with overdraft fees totaling almost $900 in a one week period. They then sent me a letter notifying me of the change after the fees had been assessed. no warning just fees and a cavalier attitude that we are the bank and can do what we want. I called a consumer finance show tonight and the guy suggested filing a suit against them in small claims court. He said it would be the best $45 you ever spent as 5/3 will now have to have one of their lawyers review the case and burn up their $$$. He also said that more than likely someone with a brain will realize that they should refund the charges versus tying up their lawyers in the suit. If you are a customer I suggest leaving them as the only way they can make money is via fees - just look at the millions we (taxpayers) had to put up due to their fabulous investments in Florida...

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Fifth Third Bank / 53.com poor, poor, poor bank

My husband died in 2007, he had a truck loan in his name only with 5 / 3 bank, i went into bank a couple of week after his death with a death certificate in hand, explained to them he had died and his loan was in his name only but that i wanted to keep truck, what i need to do, i was told by the bank manager that as long as it was paid and on time nothing needed to be done, i left and made payments on time. In 2009 when the vehicle was almost paid for, i have the repo man coming to my house, stalking out my place, i call the bank, they say the payment was late that month and that's why the repo was sent. The truck is not in my care, my husband's son has this vehicle and they continue to harress me. If there is anyone who read this that will be filing a class action suit please let me no, you can reach me at : [protected]@yahoo.com. Thanks

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Kenneth05
Chicago, US
Jan 22, 2011 6:46 am EST

Fifth Third Bank has been sued in a class action in Illinois. The website is www.overdraftsettlement.com. The case number is 1:09-cv-06655, which is pending in the Northern District Court of Illinois.

If you object to the settlement, you should file your objection in court.

Fifth Third Overdraft Settlement
P.O. Box 3266
Portland, OR [protected]
[protected]

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Fifth Third Bank / 53.com total disregard of customers

I was a faithful customer of Fifth Third Bank for years, always paying my loan payment on time. I am no longer a customer. I feel this is hands-down the WORST BANK EVER! I have dealt with many banks and creditors, and none of have shown more poor customer service than that of Fifth Third bank. They harass you by phone over piddly things related to your account, fraudulently slam you with interest-first loans without your knowledge, and much more. When you phone customer service, their reps are EXTREMELY rude and refuse to allow you to speak to supervisors. They say they care for their customers, yet treat them this way and offer no access to speak with supervisors or make any complaints about service. I would STRONGLY reccommend that people STAY AWAY from this bank or from getting anything financed through this bank. My family is now somehow in debt over $10, 000.00 to this bank and have made numerous efforts to resolve this, only to get ill-mannered trash reps who have no sense of common courtesy. FIFTH THIRD BANK IS HOOORRRIIIBBLLLEEE!

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voice 'o reason
beverly hills, US
Jan 04, 2011 1:46 am EST

You people are the [censored]es tellers hate because you dont bother to learn the rules and policies, however you blindly point the finger of blame at the person who has nothing to do with your careless financial habits. Learn that what you did is against what you signed, thus agreed to, when you opened your account. They cant make you read the rules and regulations. it's not like they just make this stuff up as it goes. And as far as accusing an individual that works at the bank of taking your money-save it. They dont really care they have a [censor]ing idiot in front of them yelling about something they have nothing to do with. TAKE RESPONSIBILTY, how can you not have a damn clue of your bank account anyway?

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fatboych
Salisbury, US
Jun 05, 2010 12:52 pm EDT

i hope Fifth Third bank rotts in h?$%! i can't believe there is not a Complaint on bbb website, , something need 's to be done! i ve done read 100's of complaints! has anyone out there tried to do something, , and i don't mean call there stupid head office in ohio, , that i know what get ya nowhere?is there someone like a lawyer i can get in contact with or something, , if so let me know!

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nobullcrapcompanies
Indianapolis, US
May 19, 2010 6:47 pm EDT
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Oh I feel you totally on Fifth Third. I had a checking account with them for six years and they have handled tens of thousands of dollars of my money over the years. Everything seemed fine until my account went into the negative by a whopping 91 cents! I checked my balance online and I saw that I was in the negative a little bit, so I went to an ATM to deposit a few dollars so I would not get hit with overdraft fees. Bear in mind that it was 10:30 PM so I could not just walk into the branch and make a deposit. Next thing I know I get hit with almost $40 in overdraft fees for being 91 cents in the red...not only that, but I made a deposit before the fee deadline...so I went into the branch the next day to resolve the issue.

This is where it gets interesting - the woman behind the counter was extremely rude and basically treated me like an idiot - I even showed her the ATM deposit receipt. So I asked to speak to the head teller...she said she was the head teller! With that attitude? Wow! So I asked to speak with her boss - conveniently he was away. Then I straight up told her I would take my business elsewhere if this was not resolved in a manner to my satisfaction. She simply nodded her head and told me to go right ahead! I wish I had a video camera with audio on me at the time - I would have caught her name and emailed the video to the CEO.

So in hopes of contacting someone in corporate in Cincinnati, I called the 1-800 number. This lady was a downright b***h! I explained the situation to her and she curtly and very condescendingly admonished me that I should be more careful with my account. At this juncture, I've had enough. So I write a very telling letter to the BBB. In fact, I even included a copy of their account regulation handbook with the appropriate rules highlighted. Fifth Third's response once again was essentially, and may as well have been, a middle finger.

Fifth Third has lost a customer and a potential investor for life!

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Fifth Third Bank / 53.com outrageous fees

I recently filed a lawsuit against Fifth Third Bank in Cook County, Illinois, which alleges violations of the Illinois Consumer Fraud Act and the Illinois Electronic Funds Transfer Act. I now know that many of Fifth Third 's customers are complaining of large overdraft fees which Fifth Third charges its customers which are based upon theoretical overdrafts that Fifth Third''s computer program creates to enable Fifth Third to charge its customers. I also am a victim of Fifth Third's scheme to charge overdraft fees based upon a theoretical overdraft which recently cost me $198.00 If you are a victim of Fifth Third's scheme to charge overdraft fees which are based upon theoretical computer generated overdrafts, e-mail me if you would like to join a class action lawsuit against Fifth Third Bank.

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Mr Bee
Northbrook, US
Mar 11, 2009 5:16 pm EDT

Charged us overdraft fees on closed account.

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Edward62
Chicago, US
Mar 03, 2010 9:53 am EST

Fifth Third Bank steals its cutomer's money without a gun by charging its customers outrageous fees through a computer generated program which is designed to maximze fees which Fifth Third arbitraily charges it customers. I have sued Fifth Third Bank in the Circuit Court of Cook County, Illinois. The lawsuit I have filed alleges violations of the Illinois Consumer Fraud Act and the Illinois Electronic Funds Act. After, I filed my lawsuit against Fifth Third, I discovered this web site which contains many complaints against Fifth Third by Illinois consumers and others. If you are tired of getting robbed by Fifth Third Bank. send me an e-mail

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Mary Jo W
, US
Aug 04, 2010 1:13 pm EDT

We have been charged excessive overdraft fee's for a small math error. The bank personnel was unwilling to reverse any of the $137 worth of fee's that they charged us. In this economy, unemployed, all I asked of the bank was to reduce the fee's. They would not.

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swingate
Toledo, US
Apr 01, 2010 1:34 pm EDT

i was charged 7.00 for to many transfers 2 days later i was charged 20.00 for excessive transfers aint that the same thing... I am moving from 53rd and I suggest you all do to. This is not the first time this happened. Its not like it is actually a human doing a job its a computer. and Its my money and if I want to transfer it from my savings to my checking I should be able to. we are remodeling and money gets moved around alot.

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closeyouraccount
Clarkston, US
Aug 31, 2009 12:08 pm EDT

I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/

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Fifth Third Bank / 53.com charges and late fee!

On the same day, I received two mail items from Fifth Third Bank. The first is a letter stating that they are reducing my credit line. The reasons given are 1) Time since most recent account opening is too short (I don't even know what that means!) 2) Lenth of revolving accounts have been established (again, makes no sense. My account was open too long or not long enough?) 3) number of established accounts (I have one account with them, which is a credit card I never even use.) 4) Current deposit balances (I have no balances with them, because I don't use their bank!) Ok, who cares. So, they lowered my credit line on a card I don't use. The second piece of mail is a statement for $39. It says I didn't pay $19 previous balance, so they are adding a $20 late fee. Not only have I NOT used that credit card for many, many months, so their is NO way I had a $19 balance, but I DID NOT RECIEVE A BILL LAST MONTH WITH THAT $19 MYSTERY CHARGE ON IT! Basically, they are reducing my credit line and trying to screw me out of $39 for nothing to boot. I will be calling tomorrow to discuss this, since their "customer service" line is not available now. I don't expect a resonable explanation or resolution. In fact, I remember that I quit using the card, because their online payment system was a joke. They would NOT allow payments to be made from any bank account other than with THEIR bank! I talked to them about how unreasonable that is and how ALL other credit cards allow online payments from ANY bank. I was told "They may allow that in the future." So, basically, I quit using the card, because the company sucks. Months later, they are proving AGAIN to me now much they suck!

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5th 3rd Fees
Vincennes, US
Dec 06, 2010 11:45 pm EST
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Just found out today another fee put on their customers for not having an account with them. I gave my daughter $500 check for Christmas. She does not bank in her town with a 5th 3rd bank...no bank. She went to cash my check and they told her as of today we charge $8 fee for anything over $100 for not having an account with them. I called the FDIC and Indiana Attorney General Office...all they wanted to do was send a form to file a complaint. Called our local newspaper and ask if this story was worth looking into and making it news. They are considering it. I also bank with the local teacher's credit union. They informed me they do not do this. I noticed 5th 3rd just was fined heavily $10 million for overdraft fees. So this is how they're going to get it?!Beware of this bank. Check the Internet...many complaints.

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Fifth Third Bank / 53.com unethical behavior

Fifth third bank raised the interest rate on an account with excellent payment history this February 2010. The account had been closed since April of 2009. They said they sent a letter allowing me to opt out of the interest rate increase in Nov. 2009. I didnot receive the letter. These letters typically say you may close the account and opt out of the rate increase. This account had been closed for eight months already when they supposedly sent the letter. Because I didnot get a letter and didnot opt out, they raised the rate. Its important to note how terribly unethical they are in this matter. This account had been closed for months. I should not have had to "close and opt out " with an already closed account. DO NOT BANK WITH FIFTH THIRD EVER!

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americansaresocialist
, US
Mar 31, 2010 10:29 am EDT

THis bank owns Cincinnati.
All 5/3 bank customers are unaware of how dangerous this bank is.
You can check in anytime you want, but you cant everrrrrrr leave...

Since this bank took taxpayer bailout funds of 3.4 billion dollars, they've went into chaos mode.
What is interesting is the "socialist" mindset of the either complacent or extremely lazy Greater Cincinnati citizens mindset.

5/3 deposits from customers are up a stunning 25% since Tarp.
Yet, their commercial loand dropped a stunning 5 billion dollars last year.
THat translates to about 40, 000 jobs lost in the tri-state.

If you are 5/3 bank customer still, and you are reading this post, , , , , , ,
You are a COMPLETE supporter of socialism and ONEROUS government favored handouts.
If You HAVE NOT closed your 5/3 bank deposit account, you are COMPLETELY on board with socialism.
You CANNOT support a concept anymore FULLY than when you contribute money to a cause.
You are also a TOTAL ### and UNEDUCATED to the loan docs you signed without thoroughly reading them.

Any ### who has a mortgage with this bank, credit card, car loan and STILL deposits their payroll to this bank
deserves what will happen to them when they miss a payment. You people signed/initialed a paragraqh stating that
they can do as they please, no court process, no argument from your side, they can and WILL destroy your financial life.

If you arent totally without resources, pay an atty the fee, have the atty review your mortgage or other loan docs.
Your atty will insist you leave the loans at 5/3 bank only until you can refinance elsewhere. Your atty will then give you the scary news. You so much as sniff
being late on your home, or a credit card with them, you are going to lose that home you love. But first, they'll yank every dime you have in your account.
Oh, and if they overdraw you, they'll charge you fees, and I mean fees on a daily basis till you scurry into that bank and pay the thugs.

See an atty, and as soon as possible, you'll be depositing your payroll checks elsewhere.
You'll move your savings, and you'll understand how ###IC and RECKLESS you are
to have ANY loan with this bank. More reckless, is for you to deposit your cash and payroll
into this bank. If you're a parent, and you continue banking at 5/3 bank, and you wont take the time to call
a lawyer, DO NOT EVER ACCUSE your children of being irresponsible.

Oh, and for those of you that think the bank just wants you to catch up on your mortgage,
and that taking your home doesnt make sense, I FEEL AWFUL for you. THis bank has MORE reasons to foreclose
than to cooperate. YOU DO NOT UNDERSTAND bank ratios, TARP, HAMP, etc. THey went crazy destroying Cincy lives
in 2008 and 2009. And, a FANTASTIC MOVE by their deceptive CEO. FITB Stock has gone from 1.00 to 14.00
since the March 09 lows. NO BANK, not even Goldman Sachs accomplished this brilliant financial feat.
Tossing your life out of a window allows the bank to "off balance" sheet perceived liabilities.
NO ONE did more TOSSING in the tri-state than Fifth Third Bank.

Dont rely on message boards and rumor.
Be responsible, it will only cost you 150.00 or so to consult a qualified local atty.
A percentage of bloggers deserve high interest and fees as they wont pay on time regardless of employment status.
But, ALL OF YOU are in a very precarious legal fix if you indeed deposit/bank/trust this outfit called Fifth Third Bank.
They OWN YOU more solidly than any human mind can comprehend.

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Fifth Third Bank / 53.com harassing creditor phone calls

They are harassers. Our car payment was late by two days and they phoned us 10 times over a less than two-day period. Their representatives are either from India or the Phillipines and are rude and demeaning. I guess that is why their CEO rakes in 10 million a year. Cheap labor to harass their customers from across the ocean. Thank God our car is almost paid off. Avoid like the plague.

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Fifth Third Bank / 53.com ineptitude and rudeness

I have a mortgage with Fifth Third Bank (5/3 Bank). I wanted to pay the principal down to the point where I could get rid of the PMI (personal mortgage insurance). I inquired with 5/3 as to how much I would need to pay (ie: at what amount of remaining principal) to make that happen. They told me it would be 80% of the amount I borrowed …then, on a second call to verify that, No, wait a minute, it’s 80% of the purchase price …so, on a third call verify, No, it’s 80% of the assessed value of the home. On a fourth call, I was assured that the last one was correct, 80% of the assessed value. Just to be sure, I verified that last number a third time; yes, that was correct.
I made an electronic draft from my usual checking/savings bank (thank God, 5/3 only manages my mortgage, not my money!) to 5/3 for the amount they had verified three times. First, they lost my money for several days. Then they found it and when I called to request a removal of PMI (as I had been instructed to do after the payment cleared), they said it needed to be in writing. OK, I wrote a letter requesting the PMI to be removed …and then it was denied. Seems I’d need to pay twice as much as I paid because, No, it’s not 80% of the assessed value after all …it’s 80% of the purchase price. (or is it? They don’t seem to be too sure about anything) So, now I’ve spent the money I could have used for other projects if I’d known that it wouldn’t achieve what I was trying to do …and I’d have to drain my savings and have no spare money for anything else in order to complete the pay-down.
When I complained to 5/3 about this, they essentially blew me off. One underling passed me to the next underling, all claiming “this is standard policy”; several inferred that it was my own fault. When I asked to speak to someone higher up, I got a low-level manager (the supervisor of the underlings who answer the phone) who claimed he was the highest person in the 5/3 corporation for dealing with these kind of complaints. He essentially inferred that, yes, it was my own fault …and when I pressed him about customer dissatisfaction he hung up on me.
I don’t know which issue Kevin Kabat (5/3 CEO) and his associates should be concerned about: the fact that their underlings are so inept and rude …or the fact that they claim to customers that they are the highest people in the 5/3 corporate ladder. BEWARE: do not let Fifth Third Bank manage your money or your mortgage. Wake up Fifth Third, the world is angry about people who do business like you.

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jbaity3
, US
Dec 08, 2020 9:25 pm EST

Had I known what a nightmare dealing with 5/3 would be, I would have never accepted their offer to finance my auto. They provide no email statements, no email payment-due notifications, no email payment-made confirmations and their website is as hard to sign in to as any I have seen since the days of 56k modems! In short, they have the worst online experience I could possible imagine among all banking institutions in the US. I have tried to ask for help via their telephone customer support and have never heard "no" or "sorry, we can't do that" more often than with this company. Funny thing is, I signed up for online payment system thinking I would receive the standard online banking experience. I wish now I had opted for snail mail! To one and all - steer clear of 5/3!

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jmm112
, US
Oct 17, 2020 1:45 pm EDT

I am guessing because of all of this I am going through a slightly more refined and convoluted system. It seems that have sharpened the requirements now; the LTV ration has to be 80% of the appraised value or contract sales price, whichever is less. I was off by .49%, 80.49%, so I made the necessary principal payment and now the LTV ratio is roughly 79%. But in the original cancellation request sent they informed that they couldn't use the original appraisal value or the purchase price alone, I would have to get a new appraisal or BPO (broker price opinion) and even then the request could still be declined. Best of luck to the rest that try.

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dahom
, US
Dec 08, 2018 10:11 am EST

I'm noticing some strange behaviors from 5/3 bank. Firstly, the pmi amount shown in my amortization schedules is about half of what they are actually charging me. So not sure where that extra money has been going but we are certainly going to be under the 80% of appraised value next month. So the way it is supposed to work is at 80% of your original appraised value you can request pmi to be removed. At 78% they are required to remove pmi. I'm calling Monday, but based on what I've read in this feed, I'm not looking forward to dealing with these shady characters.

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vw ohio
Van Wert, US
Feb 20, 2012 2:32 am EST
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I tried to get a lower interest rate for my home. 30 year down to 20 years. They re-apprised the house and low balled it to the point that I owed more then I was borrowing. I had it done by 5/3 2 years earlier and it apprised 71, 000 higher. I had it re-apprised by a different bank 3 weeks later and it was only 30, 000 lower. I would stay away from 5/3 banks. They do not look out for there customers...

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booboy
Indianapolis, US
Jun 03, 2010 4:52 pm EDT

I am hoping that I have a slightly better outcome, as I wish to get rid of our PMI soon. Banks seem to make [censor] confusing on purpose and give their employees a lot responsibility with no real power to accomplish anything.

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annrodriguez
saginaw , US
Mar 24, 2010 10:52 am EDT

omg, i am almost in the same boat is you. I am trying to figure if it is the assesed value, closing value, or purchase price. There giving me several numbers and, now i am doubting even paying on the principal ... thanks for the info.

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Fifth Third Bank / 53.com mis represitation off fees and amonts due

told you when this is fixed I owe you 150.00 plus 33.00 and not this figure I will go in and pay the 183.00 in full account thats been stopped and closed per you and i can not view my account or get any of my info, seems you just keep over accessing excessive fees. Arrangements were made and discussed with manager prior to return check. I no longer will be doing business with you because over you excessive charging and after arrangements were made...

cc file
cc attorney

--- On Tue, 2/2/10, [protected]@53.com wrote:

note 2

cc: mis representing that excessive fees and -500000 that has effected my credit history by a lie

went in to pay the 150 plus the 33 nsf fee and they refused not continue to not fix and continue to excessivly over access fees

the bankers are trying to cause clients un do fees and stress when payment was there and ready to pay and they would not correct fees or mis representation of the -500000

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Feb 05, 2010 3:30 pm EST

AGREE

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Fifth Third Bank / 53.com will not honor own appraisal

Applied for a mortgage with them and paid for an appraisal. They refused to honor the appraisal (by one of their approved appraisers) and said my home was valued at 30% less than the appraisal, and in a declining market, which is not borne out by average home values in my area for the last 6-9 months.

I am self employed, and am convinced that they low balled the appraisal because they won't loan to a self employed individual. This is discriminatory, but they got away with it by ditching their own appraisal. This from a bank that received $3, 408, 000, 000 in Tarp funds!

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Fifth Third Bank / 53.com unorganized, poor customer service

All I can say is WOW. Every time I have to deal with this bank I want to pull my hair out. I will not go into detail because I'd have to write a book! They DO NOT CARE about their customers. If I said that they were unorganized, I'd be giving them a compliment. I've had so many errors with this bank it makes me sick. I went to Byron Bank and it was like a breath of fresh air! They actually care about you and are organized with your financial info (isn't that what banks are supposed to do?).

I think every employee needs to realize that the reason they have a job is due to THEIR CUSTOMERS. Start treating your customers like they are humans, and then treat them the way you would like to be treated, and then consider them better than you (the golden rule in banking is invaluable!).

I am so surprised that this cmpany is still in business. STAY AWAY FROM 5/3 BANK!

If 5/3 ever goes under, everyone is invited to my house for a party!

5/3 GET A CLUE!

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Marcey11587
Allendale, US
Oct 27, 2010 2:52 am EDT

Right now Girlfriend. 5/3 Bank is rated in the top ten of the most corrupt banks. 5/3 forged my name on a loan modification, raising my interest rates in 2003. First, I never entered into any loan mod to raise my interest rates. Second, you think they would have gotten my first name spelled right, if singing my name. Used my maiden name when I was already married for several years. This bank is down right dirty and corrupt. The Federal government needs to do a full investigation into this bank. Trott and Trott is no better, as they are the lawfirm who foreclosed on my home illegally. Gave me the run around about anything I asked. Their attorney was telling me I had PMI insurance. Never had any PMI insurance. Then all of a sudden they reimbursed me for the overcharge by sending me a check. There was one lie after another. Funny thing, I asked about a charge on there in Oct. Yes, that was for winterizing my home. I stilled lived in the home so, could not have winterized it. BOOM... Oh, we refunded you. The refund only showed up after they knew I was in my home. The worst bank on earth with all their lies. I never had been lied to sooo many times in all my life. We need to actively seek to get 5/3 out of business!

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Alex Peele
Olathe, US
Oct 27, 2010 2:36 am EDT
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Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

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Fifth Third Bank / 53.com removing cash deposit from account

My parents, both seniors and on a fixed income bank at 5/3 Bank. My sister who lives in Ohio went into 5/3 Bank and made a $300 cash deposit into my parents checking account yesterday. My mom checked her account via phone and the deposit was there yesterday afternoon. This morning my mom checked her account again and the money is gone! She called 5/3 customer service with the confirmation # from the deposit, first they said the deposit wasn't showing up at all. Then, they told her the teller did not turn in her receipts and the end of the night, so they just took the money out of their account! They then told my mom they couldn't tell her exactly when the money would be back in her account! A CASH deposit that they took out of her account and they cannot tell her when or why it cannot be IMMEDIATELY returned to her account? This is ridiculous and TERRIBLE CUSTOMER SERVICE!

This very same thing happened to me at another bank and I took my deposit ticket into the bank and they re-deposited the money in my account THAT DAY!

Jill Maisel
daughter of Judy and Gary Walden Livonia, MI

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InMyMindsAyn
Lawrence, US
May 29, 2011 8:20 am EDT

There is nothing you can really do or write to coax these behemoths into acting responsibly. My advice is not the threaten to sue -- just sue them. Fifth Third Bank is headquartered in Cincinnati, OH. If they do business in your state, however, then you can sue them in small claims court where you live. Don't fret over it. Just look up your small claims court information on your local city/county court and find out how to go about filing a small claims lawsuit against them. They're not going to send a corporate lawyer to Olathe to represent the bank. Collect all of the receipts for the OUTRAGEOUS charges they are trying to penalize you with, explain what happened in a letter to the judge/court, and file the claim. Make sure you request Fifth Third Bank to pay the small claims court fee too. This, ladies and gentlemen, is a means to stop these monstrosities from stealing from us. I've done it with Goodyear, Bank of America, and Verizon. I have received a check each time. The judges know these fees are absolutely RIDICULOUS too. Don't threaten to sue them; just do it.

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Alex Peele
Olathe, US
Oct 27, 2010 2:33 am EDT
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Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

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Fifth Third Bank / 53.com excessive and improper overdraft fees

I am filing a complaint for poor customer service and excessive and improper overdraft fees. Myself and my family members will be closing our accounts and are soon to be ex-customers. I was charged overdraft fees totaling $156. This started due to a debit of $100.21 that a merchant charged my account in error. This debit was later reversed by the merchant. On 12/22 PENDING debits were taken out of my available balance leading to an overdraft of $8 and a $37 overdraft fee. On 12/22 these debits were then taken out of my account and I was charged an additional three overdraft fees. Not only was I charged total overdraft fess of $156 for a total shortage of $15.49 but I was charged an overdraft fee for each of the four items that came through on 12/22 and 12/23 even though my available balance on 12/22/09 was enough to cover any two of these items without resulting in any overdraft. Although I was not charged twice for the two debits that were pending on 12/22 they were subtracted from my available balance both on 12/22 and 12/23 resulting in additional and excessive overdraft fees. On 1/04/2010 I met with mng Lara at the Fifth Third Bank in Englewood, FL. I submitted evidence of above and nothing was done to resolve this complaint. I am owed $117 for return of excessive and improper overdraft fees as well as an apology.

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Donann
Robinson, US
Feb 24, 2010 3:33 pm EST

They are thieving crooks here too. Debits and credits are timed accordingly in their favor.

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Fifth Third Bank / 53.com bad credit rating

I have been deny a car loan because I had a bad credit rating. I was reported 3 negatives from the fifth third bank. I have not had a loan from your bank for the past five years and do not remember not paying a payment late. I am 71 years old and this is the first time I have been turndown for any loan-it is a little embrassing when they tell you a have a bad credit rating. I would ask you to make contact with the credit rating group and have negatives removed.

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rocksanchez1
Royal Oak, US
Aug 06, 2010 10:21 pm EDT

If it's not in by the due date, it's late. Creditors (especially publicly traded) are monitored and obligated to report losses and delinquency at specific intervals, a 30 day delinquency is not a joke.

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Fifth Third Bank / 53.com complaint gets personal

i've had an account with 5/3 bank for about 3 years now... and would definately NOT recommend this bank to anyone, ever.
i recently reviewed my account, suspicious of all of the fees they had charged me and found that they had been rearranging all of my transactions - to rack up fees like crazy! and at one point i called the corporate office to complain about a particular banking center for refusing to listen to me and take my inquiries or complaints seriously... they are leagalized thieves... it is disgusting, and i went to talk to the customer service manager about my account and her assistant kept blocking my attempts... and said that anything i need to know she would just say the same thing as her manager so there was no point in speaking with her manager - she would be the one help us... well, all in all, i complained - the info got back to that particular bank and the customer service manager personally wrote me a letter saying that she was going to close my account... for "unacceptable banking practices." thanks, i'm thinking... and that the their banking practices are absolutely unacceptable...
1... i have a positive balance
2... i don't leave much in my account because it is a free checking - and i only use cash now so they can't rob fees from me
3... she told me she froze my account, yet is it not frozen
4... that they will close it in 10 days
5... and this is the kicker - THAT I NEED TO MAKE A DEPOSIT!?
WHAT?
all of this was simply a personal attack on me - the customer, for complaining and rightly so
- and none of it made any sense - "unacceptable banking practice"
"make a deposit" so they can close my account? what is that? according to who? and i'm a customer? i can't complain for fight for my money if i think something is wrong... ?
what a joke. you had better bet that the BBB, and her boss will definately be getting a copy of that ignorant, poorly executed, wannabe threatening letter...

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Fifth Third Bank / 53.com code of ethics violations

Fifth Third Bank of St. Johns has a mortgage representative who (with the pursuation of another employee) drafted a letter that was written for a court proceeding. This letter was complete with typing errors, wrong names, and a complete list of what another company's (NOT the bank's) procedures are. (In other words, she acted as a representative of a business she was not authorized to represent.)

The scary parts:
1. The bank continues to employ both the author of the letter and the teller who asked for the letter to be written. 2. The bank does not recognize (or they don't care - or both) that they have two employees who are so (incompetant in letter writing and under-handed in dealing with financial info/bank ethics). 3. This could happen to YOU.

Fifth Third Bank's President (in Ohio), their consumer rep, and the branch manager were made aware of these violations, yet only spoke to the employee or slapped her hands. In fact the consumer rep at first said that letter I received was not a form letter and less than a minute later, said that it was. He went on to say that the matter was "under investigation". It's amazing that he patronized me to the point of thinking that I'd believe him.

The Ovid, MI teller accessed financial info that benefitted only her. (She ended up marrying the customer whose porfolio was adequate enough for her!) Using a customer's financial information for personal gain is very clearly a violation. She then requested that the mortgage rep draft a letter for a court proceeding. This letter was accepted by the court and an EMAIL from the actual company was rejected by the court. This mortgage rep's letter caused me to lose my rights to property that I co-owned.

The Code of Ethics, a document that is filed with the S.E.C. states that such indiscretions are grounds for removal. Fifth Third Bank continues to allow these employees to handle YOUR money and financial business.

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justiceprevail
Chicago, US
Jul 12, 2013 3:50 am EDT

i too am now a victim of this banks unethics. I was suggested to activate overage protection, while on a call with a rep after it was determined that a disputed transaction resolution could not be reached that day. I told her since this is a bank issue, I WOULD NOT subject myself to additional fees. This rep stated, oh, you will not be subject to ANY fees, and I became gladdened, and then proceeded with acceptance of this i was "eligible" for. She conferenced in the terms and conditions to be accepted, and confirmed it was activated after i had done this. I asked do i go to the atm, or can i use the card...she stated i could use either.

I have had my first deposit go in today, and noticed it is not covering only purchases, but overdraft fees... over $1200 in overdraft fees. Of course, they are blaming me for this... stating they mailed out a subsequent letter... I saw the letter but it did not reference my call stating i would receive no fees, so i thought this was a confirmation letter of overage protection!

theyre not willing to reverse these fees so essentially theyre telling me, "we gotcha!".. The grief this has caused me has me up right now, 3am, with a travel arrangement for this weeknd unable to prepare for. they have basically stolen my money! I have filed a complaint with consumer financial, after 5 hours on the phone with these $#@!. tomorrow this will be sent to a lawyer, or, i may even take them to court myself and pay myself a lawyer fee, as well as for my time, and for this unreasonable injust. I agree. this bank is worst than a thief, while being a muse as a professional, financial institutions.

I have a total of 5 active checking and savings accounts first started many years ago, so i generally complete transfers from those other accounts to avoid overdraft fees. this is the only account today with such totals. never any request or credits hacing been needed on any of these accounts. theyre all funded with electronic deposits frequently, so i was robbed of consideration of alternate options to avoid overdraft fees, by being advised there were no fees. I WOULD HAVE DONE TRANSFERS, instead of using a card with fees for $8 and $9 transactions.just a flat out lie.

rep told me, youre usually fiscally responsible... u have no fees n the past.. this is a slap in my face since she can state this as if i am 'no longer fiscally responsible"... only after having asked all the right questions, while speaking with their representative that suggested overdraft coverage with no fees ...but WAS CHARGED over $1200 for this. lunacy!

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Fifth Third Bank / 53.com violation of code of ethics

Fifth Third Bank of Ovid employs a teller who (twice) violated their Code of Ethics (a document that she had to sign upon employment). Fifth Third Bank's President (in Ohio) and the branch manager were made aware of these violations, yet only spoke to the employee or slapped her hands.

This teller accessed financial info that benefitted only her. (She ended up marrying the customer whose porfolio was adequate enough for her!) Using a customer's financial information for personal gain is very clearly a violation. She further requested that another employee draft a letter for a court proceeding. This letter was complete with typing errors, wrong names, and a complete list of what another company's (NOT the bank's) procedures are. (In other words, she acted as a representative of a business she was not authorized to represent.)

The Code of Ethics, a document that is filed with the S.E.C. states that such indiscretions are grounds for removal. Fifth Third Bank continues to allow these employees to handle YOUR money and financial business.

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Fifth Third Bank / 53.com In-depth Review

Overview: Fifth Third Bank, also known as 53.com, is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, Fifth Third Bank has built a strong reputation in the industry.

Products and Services: Fifth Third Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and more. Their offerings cater to various financial needs and goals. Additionally, they offer specialized services such as investment banking and wealth management, providing customers with comprehensive financial solutions.

Customer Service: Fifth Third Bank is known for its excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. Furthermore, they provide a range of online banking tools and resources, empowering customers to manage their finances conveniently and independently.

Fees and Charges: Fifth Third Bank's fee structure is transparent and competitive. They disclose fees and charges clearly, ensuring customers have a clear understanding of the costs associated with their services. Comparatively, Fifth Third Bank's fees align with industry standards and remain competitive among their competitors.

Technology and Innovation: Fifth Third Bank excels in digital banking capabilities. Their online and mobile banking platforms are user-friendly and highly functional, allowing customers to perform various transactions and manage their accounts seamlessly. The bank also integrates innovative features and technologies, such as mobile check deposit and biometric authentication, enhancing the overall banking experience.

Security and Privacy: Fifth Third Bank prioritizes the security and privacy of customer information. They implement robust security measures, including encryption and data protection protocols, to safeguard sensitive data. The bank also complies with industry regulations and standards, ensuring customers' trust and confidence in their services.

Branch Network: Fifth Third Bank boasts a widespread branch network, providing customers with convenient access to physical locations. Their branches offer excellent services and facilities, catering to various banking needs. Additionally, the bank has a vast network of ATMs strategically located for easy accessibility.

Financial Stability: Fifth Third Bank demonstrates strong financial performance and stability. With favorable credit ratings and industry rankings, the bank has established itself as a reliable and trustworthy institution. Recent mergers, acquisitions, and significant events have further solidified their stability in the industry.

Community Involvement: Fifth Third Bank actively engages in corporate social responsibility initiatives. They are involved in community development programs and have established partnerships with non-profit organizations. Their philanthropic efforts contribute to the betterment of the communities they serve.

Customer Reviews and Ratings: Customer reviews and ratings for Fifth Third Bank are generally positive. Customers appreciate the bank's comprehensive range of products and services, as well as their excellent customer service. Comparisons with competitors' ratings and reviews highlight Fifth Third Bank's strong standing in the industry.

Conclusion: Fifth Third Bank is a reputable financial institution that offers a wide range of banking products and services. With excellent customer service, competitive fees, and innovative technology, they provide a comprehensive banking experience. Their strong financial stability and commitment to community involvement further enhance their appeal. Overall, Fifth Third Bank is recommended for individuals and businesses seeking a reliable and customer-centric banking partner.

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Fifth Third Bank / 53.com contacts

Phone numbers

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Website

www.53.com

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