The complaint has been investigated and
resolved to the customer's satisfactionResolved 2B Wireless — Scam and cheating
resolved to the customer's satisfaction
T-Mobile told me I needed to purchase a new SIM card before enrolling a new phone for service. I went to 2B Wireless (BEWARE!! You can't tell from the front or the signage that it is NOT a regular T-Mobile store! It does not say '2B Wireless' on the front of the store; it only says 'T-Mobile' leading you to think it is a regular T-Mobile store!) and purchase the SIM card, but was told they could not set up the service; I had to go to Best Buy or another T-Mobile direct retailer.
Ok, fine. I took the SIM card I purchased at 2B wireless and went to Best Buy to hook up the phone with T-Mobile service. At BestBuy, I am informed that I do NOT need the SIM card, and to return to the store where I bought it for a refund. I was assured they would have to give a refund since the card was not used at all and never installed in the phone.
Returned to 2B wireless to return the SIM card for a refund, and was told, 'no refunds, its on your receipt.' Correct me if I'm way off here, but isn't a refund policy printed on a receipt just a bit 'too little, too late?' A receipt assures I've already purchased the product, so how exactly is printing a return policy on a receipt informing me of my return options, since by the time I'm informed, its too late anyway???
Great scam. I filed a complaint with T-Mobile directly, as I advise all other scammed by 2B wireless to do. With enough complaints, they will remove 2B as an 'authorized' T-Mobile retailer, which with the lack of business ethics they exhibit, they should be. I don't know why T-Mobile would want such an unethical company associated with their good name!
Also, file a complaint with BBB (Better Business Bureau) even if they are not registered! Many people search the BBB to lookup businesses before deciding whether or not to do business with them, so at least we can try to keep others from being scammed by 2B wireless!