Menu
27Dress.com Customer Service Phone, Email, Contacts

27Dress.com
reviews & complaints

www.27dress.com
www.27dress.com

Learn how the rating is calculated

1.0 8 Reviews

27Dress.com Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with 27Dress.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for 27Dress.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of 27Dress.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

27Dress.com reviews & complaints 8

Sort by:

Newest 27Dress.com reviews & complaints

ComplaintsBoard
C
11:23 am EDT

27Dress.com my order 2d2019040223997

Good morning, I placed an order on April 1, 2019, my money was given along with the date of my event. I was never given my order confirmation. After two weeks passed i contacted your company on the chat to inquire about my order. I was asked for my order number and i told them that that is the problem, your company deducted my money from my account and sent me no information. After giving them my email address they found my order and told me that the skirt for the dress took a while to make. I told the person that i was on the chat with that i needed an order confirmation number and i needed to know whom i was chatting with. They did not want to give me either. After i said to them that as i inquired about my order the first question that i was asked was what was my order number., so I know that that was important so therefore I again requested that number. I was then given 2D2019040223997. I then explained that my event date is April 27, 2019. That when I placed the order this date was given. To date I have not received any correspondence from your company about my dress for my daughter's prom. This is really pitiful and very poor business. I have no more patience because my event is tomorrow. I have to find money and now buy something else that I never really wanted.

Read full review of 27Dress.com
Hide full review
ComplaintsBoard
T
4:13 pm EST

27Dress.com terrible quality, terrible customer service

Dear customers,
If you still thinking to buy a dress from 27dress.com, don't do it and don't waste your money.
I have ordered a dress from 27dress.com, I have got very bad quality dress, its a cheap material, not even close to what is on picture. The cut of the dress it's unbelievable defective, does not correspond to the design of one displayed. On breast area dress has holes.
The terrible thing is that: the customer service are ignoring you when you try to refund it, they are not there 24 hours to help you how is written in their policy, they are not following the policy its a scammer. I wrote them every day e-mails on [protected]@27dress.com sending them pictures of the broken dress and they were so rude with me answering : to get my local tailor and do it. I never got a refund from them they just blocked me.
27dress.com - is a scammer

Read full review of 27Dress.com
View 0 more photos
Hide full review
ComplaintsBoard
T
5:02 am EDT

27Dress.com Prom dress

I bought a dress for my prom from www.27dress.com website and I never received it. I made my order a long time ago because I was not sure how long would the shipping take. More than two months already passed and still no sign of my dress and I can't get in touch with customer support.
They replied only once and said that my dress was shipped and that was the last thing they ever said to me.
Who does that? 27Dress simply took my money and it seems like they are not planning to give it back. Do not buy from them, they are thieves!

Read full review of 27Dress.com
Hide full review

Is 27Dress.com legit?

Our verdict: After an exhaustive investigation, Complaints Board has identified 27Dress.com as exhibiting significant legitimacy concerns, categorically indicating it's not legit. Engaging with 27Dress.com is strongly discouraged, highlighting a substantial risk to users' personal and financial security. Do not provide any information. Report any suspicious activity to the relevant authorities.

27Dress.com earns 2% level of Trustworthiness

Critical Trust Alert: Complaints Board reveals 27Dress.com as a scam with only 2% ligitimacy. Strongly advised against interaction.

With only 0% of 0 complaints being resolved, 27Dress.com slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Exercise caution when using 27dress.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

27Dress.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for 27Dress.com. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • 27dress.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • 27dress.com you are considering visiting, which is associated with 27Dress.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several positive reviews for 27Dress.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
ComplaintsBoard
K
2:42 pm EDT

27Dress.com Received the wrong dress and they refused to refund me

I have ordered a dress from this company and the dress that they sent was totally incorrect. There were supposed to be pearls but the dress I received was covered with stones made from cheap plastic or something. I was super disappointed with the dress. I contacted 27Dress and asked for a refund but they completely ignored me and all they said was how sorry they were for the inconvenience. And the most ridiculous part was that they offered me to buy another dress and kept promising that it would be the right one this time. Never again!

Read full review of 27Dress.com
Hide full review
ComplaintsBoard
T
6:21 am EDT

27Dress.com Poor service

The dress I received looked nothing like pictures on their site and it was damaged, there were two small holes. Also, the dress was super small and did not fit at all. I have ordered from 27Dress before I checked the reviews, so it's basically my fault. I tried to contact customer service but never received a response. I'm so disappointed! I don't recommend this site to anyone and I will never order anything from them again!

Read full review of 27Dress.com
Hide full review
ComplaintsBoard
N
6:15 am EDT

27Dress.com Terrible return policy

I have ordered a cute dress form 27Dress and the one I received was too small. In fact it was poorly made and looked cheap. I contacted their customer service and they told it was not their fault and refused to give me a refund. Then I asked to talk with their supervisor, and they refused again. What kind of company is that? Then I threatened them with my credit card company and they just stopped answering me. I'm absolutely disgusted! Stay away!

Read full review of 27Dress.com
Hide full review
ComplaintsBoard
R
7:13 am EDT

27Dress.com The size didn't fit me and it didn't look the same as on the site

Not recommended website. I have ordered from www.27dress.com, but the quality of the dress was terrible. I have purchased the black dress, but it arrived a little bit torn and the size didn’t fit me. But I measured myself and chose the appropriate size for me, however, there were differences in sizes. I really want to warn other people and wanted to help others as well. Stay away from them!

Read full review of 27Dress.com
Hide full review
ComplaintsBoard
E
2:28 pm EDT

27Dress.com Staff still hasn't delivered the dress

My sister bought long evening dress from www.27dress.com. She checked the delivery time and therefore she has ordered almost two months before the event. But the company failed to deliver it, because of some problems with the payment. When my sister tried to get more information, they started to tip-toe and haven’t told her precisely what has happened. The staff is wry and they make some schemes of how to deceive their customers.

Read full review of 27Dress.com
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact 27Dress.com customer service

Phone number

+1 (510) 598-5158

Website

www.27dress.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with 27Dress.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with 27Dress.com Customer Service. Initial 27Dress.com complaints should be directed to their team directly. You can find contact details for 27Dress.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about 27Dress.com. Discuss the issues you have had with 27Dress.com and work with their customer service team to find a resolution.