24 Hour Fitness
reviews and complaints

This location shows music videos that are extremely disrespectful to all women! We have complained several times to staff and the manager at that location and all we ever get are shrugged shoulders, smirks, or excuses that they have no control over what is displayed on the "corporate" channel. That's right, they display this disrespectful trash on their corporate channel that runs all day. We're pretty sure all the locations hav the corporate channel on all day. How awful and unacceptable! The last time we checked, a lot of women workout at this and other locations. If corporate and the employees of this gym need to watch trash like this, let them do it on their own time. We pay our membership fees and we deserve clean comfortable environment to work out in. Stay away from this location! Management doesn't care about your concerns or about values, morals or respect for everyone

To: 24-Hour Fitness -
Attn: Director of Operations/ Risk Management

RE : Improper filming - photo taking by 24-hour Fitness employee

Date: Aug -23-2019
My name is Jody Glade - I am a member of your Las Vegas Summerlin branch for approximately 3 years. I have never had any incident or violated any 24-H policy since my enrollment.
A couple weeks ago - a 24-hour Fitness employee, Will Cambell, took my photo - Mr. Cambell said he was taking photos of a client and did not take my photo. If this is true, then he made every effort to simulate taking my photo…I was the only person in the immediate area - he pointed the camera/phone directly at me - and paused, then walked away. If your gym has CCTV of the main gym floor- please review it and make your own determination.

I'm not claiming any damages at this point…unless the photo/video of my person, turns up in a negative manner. I am submitting this complaint, for the purpose of requesting a thorough review by your management as to why this occurred and who motivated it.

Background information:
I have been harassed by the FBI since 1997 - this is simply a matter of fact. The FBI has tried many angles to charge me with a federal crime, to no avail. They have recently attempted to establish that I'm angry/ violent / red-flag personality (paraphrased) This is important for a couple of reasons:
1. Why would the Las Vegas FBI use your employees and facilities - to "test" my anger and potential for violence - during the peak hours at the 24-hour facility - full of members?
2. Did the FBI seek proper approval - or just take advantage of the staff to participate?

The FBI did not need a photo of me - and they can surely take their own or access my passport or NVDL and I would never know the difference - This incident was DESIGNED to instigate a confrontation -with the hope I would overreact. The LVFBI did the exact same thing (scenario) at my dentist office a few months prior…a dental tech took my photo while I was in the waiting area…without consent.
I mention this information because it's really the primary issue - The Las Vegas FBI has a reputation for misconduct, over-reach and blunder. In this case, I was the adult in the room. I would ask, for a formal inquiry with Mr. Cambell and the Summerlin facility manager - I would ask, that 24-hour Fitness seek a formal response from the Las Vegas FBI Special Agent In-charge - as to their use of your facility and employees, creating a blunderbuss liability for 24-Hour Fitness.

Please contact me at any time for questions or further information -
Jody Glade,
Summerlin, NV [protected]

The Jacuzzi is often out of service because the chlorine is not titrated properly especially in the early mornings when most members want to use it before going to work.

The water extractor for wet clothing is often inoperable, which doesn't allow you to wring out wet clothing before putting it in your bag.

Members deserve a club that is fully operational.

Today I excitedly walked into the gym and walked over to a friend on the treadmill about ten steps away from the check in station. Within seconds I was told rather rudely that I didn't check in yet. I was only tying my shoelace and had not even began working out. I felt under attack as though I was a thief sneaking in and I felt embarrassed in front of my friend. I returned immediately to share with the staff member that had approached me and simply stated that I understand I needed to sign in but that he could have used a friendlier tone. He and I was discussing the situation when another staff member stepped in although it wasn't necessary. His tone was worse, stern as though I needed to realize that I had been the one who made the mistake. He spoke sternly and brought me close to tears. He didn't not step back or try to soften his tone nor did he try to offer any level of respect which I saw as demeaning. I stated that even when he was representing a company and on the front lines and his attitude was not very welcoming. He just kept saying "Have a good workout" without a smile or even dropping his rude attitude. Finally, the first staff member offered to call up a manager for me when I ask if the other person was a manager.
The manager came and listened while I let my tears out. I shared that I understood that I hadn't signed in but they could have just as easily reminded how this is a crucial step to keeping everyone safe, security reasons, etc.. the second staff member's rude, disrespectful tone and determination to set me straight isn't making me feel welcome and safe. I was told by the manager that he apologized on their behalf and also he shared that most of his staff had only been on the job for 8 days and that he would take them back to do a coaching lesson so they will know how to be at the customer service station. Seriously, staff should know how to be human to the clientele and make them feel valued so that we come in excited to workout.
But I left in tears and met a member who was coming in who showed remorse and shared that the values of 24 hour fitness are going downhill. We should not be made to feel like $$ dollar signs. I felt judged for being an a woman of color who was just getting emotional. After speaking more with the kind member I chose to go back in not to make any points but because I'm actually paying to have access to this gym and if they can't value me then perhaps I shouldn't be spending my money there. I also feel that I am spending more money on my account although the prices being advertised are much lower.

I am a member at the 24 Hour Fitness 3800 24th St Suite 2, San Francisco, CA 94114 and they have been telling the members for years that they are going to get wireless access since it does not have any TV's on site. They had the access points installed in January but still no wireless and it is very frustrating to all the members. How cheap can this company be?

Tressa York is a member of 24 Hour Fitness on Columbia Tech Center before she became an Aqua Instructor. When at the gym, I get the feeling she acts like she is the only one there. She is loud, rude and has no manners, and it makes me wonder how she was an applicable candidate to become an instructor at the gym.
We all pay dues at the gym but she acts like she owns the gym. I'd been going to the gym for a very long time now. I am always early to save my spot, but Tressa York doesn't mind if you arrive early and will squeeze her yoga mat right next to mine just to be close to the fan. But people are already there and I don't know why she thinks this is appropriate because I feel it is rude to others because we're all there to exercise and not looking for a fight.
I didn't want to escalate this any further until she hit me in the shoulder walking into the bathroom. There was no apology or acknowledgement and I feel like it was on purpose after I had a word with her in the classroom. I just want to ask for your help paying attention to this employee of yours, because I have the feeling she could escalate this further and I feel threatened to go to the gym while she is around. I really would not like this to end up in a fight as I have been going to this gym to exercise for 8 years and would appreciate if some action could be taken. Thank you.

I've been a member for over 15 years. As a result of a class action lawsuit years ago, I was given the option to upgrade (for $10 additional a month) for all club level access at any locations. My payment was on autopay for years and had no issues up until recently. 24 Hour stopped my auto pay. First time this happened, I caught it and called and had it fixed. They even retro-charged me the few months of payments that they missed. It happened again recently and I didn't notice until a few months later. At which point, 24 Hour cancelled my upgrade, never notified me, and is not willing to fix this error, which was on their end. If my membership is not re-instated, I will take legal action.

I called to cancel my membership one month in advance, I was still charged the membership fee for the cancelled month although I paid my first and last month together. When I called to inquire why I was charged, I was told that the person I spoke with did not record the cancellation and they have no proof of me calling in to cancel. They now cancelled my membership and would not give me a refund for the unauthorized charge.

On Friday July 19, 2019 I arrived to the FFC located in Grossmont center going to men, s locker room accidentally I cut my finger trying to get my locker out my gym bag the raiser cought my finger and bleeding was not going to stop so I kept pushing my finger against my swimsuit to stop bleeding then I walked to swimming area to use the courtesy phone and Lensy ( I am not sure about the spelling of her name) she said " I sent it Right away " And I told her reason I am calling is because my finger was bleeding and I just can't putting my clothes on I waited for 15 minutes then I called again Lensy answered I ask about the band aid again she repeated the same words that she said the first time I called then waited for almost 23 minutes and because it was Friday the locker wasn't busy so I saw a gentleman walked in and had to ask him to go back upstairs and bring me band aid so get out of there and appreantly he told and one of the front desk men brought me 2 bandaid I asked him why did it took them so long? His answer was he to go to storage to get it So here I am sitting in the lock room cold, angry for dumm people who run the place Spent 35 minutes for band aid runed my Friday night and very very disappointed about the manager who came to me very offensive who under the oath I am telling I thought he was going to hit me I don't know maybe just because I don't have the right color.After I comlaind to him He JUST looked at me and said have a good day I answered how could I have that? I joined the family fitness center in early 80s and encouraged my brother to join and my wife and all these years there have problems is just something always broken but Mike me more upset him then her because he is not responsible person so naturally the employees will follow suit. I demand an apology from the family fitness center along with some sort of compensation. My name is: Mr. Matthew Peter Jefferson . My phone number is : [protected]

I am making this complaint due to the fact that I was charged an annual fee that I was not aware of. My bank notified me that charge made an overdraft to my account. If I would have known they charged an annual fee I wouldn't sign up that's ridiculous. I want to speak to someone who can actually help me. The manager james at cutler bay was rude. No help at all. He couldn't even look my mother in the eyes while speaking.

I called the customer service number because I need to suspend my membership due to a medical emergency. I cannot make it into the gym because I cannot walk and they instructed me to call the corporate number because they cannot medically suspend my membership over the phone. I waited on hold for over 30 minutes. This was not unexpected, as the automated message mentioned long wait times. Finally, a representative answered. They introduced themselves quickly and I did not catch their name. They asked me who they were speaking with. I replied with my first name. The service representative then said "okay" and immediately hung up the call. I understand that accidents happen, but I was not immediately called back by the representative. I'm now tasked with calling the service line a second time, having to wait in the who knows how long queue a second time, to try and get my need taken care of. I am absolutely livid with this waste of my time and complete lack of customer service.

I locked in a fantastic monthly rate many years ago and had kept paying on it. Payments automatically were coming out of my account despite me not using 24 hour for personal reasons. I did not however want to cancel my membership because of how great my monthly membership was so I just kept paying on it in hopes that I wold be comfortable going back.

Well one year ago I changed bank accounts due to fraudulent activities. Going through and updating all of my accounts I overlooked 24 hour fitness. Today I started thinking about going back to using my membership and realized I had not noticed any payments go out. So I called a local gym and was notified that my account was cancelled as of Oct.

I realize this was due to non payment but why was I never contacted once. Not a letter, not a call, nothing! I verified this through the notes on my account. This tells me that for several years I paid on this account despite not using it only for them to cancel it at their leisure without giving me the courtesy of any kind of notice.

The frustrating thing about this is I recall them trying to get rid of my account in the past because my rates were so low. Which leads me to believe it's no surprise they just cancelled it without telling me. I'm honestly beyond disappointed seeing how poor their customer service was back then. Seems like it has not evolved much.

Good Afternoon,

This not not really a complaint but more like a suggestion. I have had a bad experience with a trainer at LA Fitness who was training my husband and went beyond to have an intimate relationship with him at the facility. However she was displaced from her position and might be looking for a job at 24 Hour Fitness. I would not like for her unprofessionalism to affect the reputation of your facilities. Her name is Jessica Wusttron Lopez and resides in Hollywood, Fl. This is a delicate yet embarrassing matter that has caused grief to my family. What you do with this information is up to you.

Lack of maintenance on resistant machines. Months have gone by and machines are not kept up. Cable machines unstable and unbalanced resistance as you use them. The olympic bars are crooked causing them to rotate towards or away from you when lifting. Mirrors are not whipped down. Very foggy and sweaty from build up. We are charged maintenance fees to supposedly maintain the gym. It does not show at all. Dumbells are scattered around the gym and not organized back on the rack. Gym has gone down hill the last 2 years.

This place is worst than a zoo. The music is played so loud that after one hour of workout, you will get a headache. The lame excuses the staff and manager said that it is the pre-setting volume guided by the head quarter.

The trade-mills are broken and never fixed. Paper towels are not re-filled promptly. The audio plug in on trade mill will blast your mind since the TV tuner never works.

The club is stealing member's money each and every day and not providing services that they had advertised.

The restrooms are dirty and the place smells. I have been going to two 24 hours fitness facilities in San Jose and they are not 24 hours. It is a shame and this company is getting away with such a poor service. We as a consumers are locked in for a 2 years contract. I want to find a way to get full refund and cancel the membership. Thank you, Munir [protected].

The other day I was told my membership expired 2 weeks after it actually expired. I asked why they didn't warn me prior to it expiring. They didn't have an answer but told me I could finish my workout. I use Costo to get my membership and wasnt able to get up there during the week because of work. Saturday I went up there asking if I could workout and I was going to costo after. I would have went beore but It was 9:30 and Costo didn't open till 10. The gentleman went and got the manager Marcus. I explained to him my situation and he would not allow me because he said if it was 2 or 3 days he would but its been since may 9th. I explained to him they just told me the 2 days ago and asked why they never told me before. He said 24 hour isn't responsible for telling me this and it was costo's responsiblity. This made no since to me because its 24 hour membership regarless not to mention Costo only knows when I purchased it. They don't know when I sign up. I asked him nicely hoping he would be understanding and use good discretion, but he was treating me as if I was trying to get a free workout in with no intention of coming back. My workout partner asked if I could go as a guest and Marcus told him no. He Marcus had something against me. I've never done one thing to him. I don't even know him. I don't understand why someone could be this rude especially to a paying customer for 11 years. My workout partner had to go to another gym which was ridiculous.
Today a friend told me I could go to Costco online and print a voucher out, which is what I did. There was never an issue with me renewing my membership. Please contact me for any questions.

Sincerely,

Chris Malloy

I have been a member of 24hr Fitness since it opened and before that I was a member of Family Fitness which they purchased. Each time I go into 24 HR. Fitness and put in my phone number the machine say "see receptionist". This has been going on for YEARS. A number of times over the years, they employee will get my information sign me in and they say the problem will be fixed. But, it is never fixed.
Once again, this problem has been going on for YEARS!. Now, the employees, just have me go in and work out. This morning there is a new employee and she gives me the same old story. I became upset and told her this is the same problem that has been going on for years. I told her the company needs to fix the problem and stop bothering me. As I was walking away i told her my last name.
Then a trainer comes up gives me a hassle. When I finished working out I went up to him and said, I will give them the info one more time, but I wanted a written statement from him that if "see receptionist " comes up again, they will not harass
me and will let me go in to work out. He said he could not do this. I will say I got upset this morning because I am sick of dealing with the same problem over and over again, year after year.
I don't have a lot of time to work out so I want to get in and out. I have a husband with Parkinson's and I am his caretaker, which means I do everything for him. Because of this I can only be gone for short periods of time and don't need the hassle at the front desk each time I arrive. If you could be of assistance and clear up this problem I would greatly appreciate it. Mary Hopple

On 4/27/2019 we attended a festival in Upland the 24 hour fitness booth was there. They had us go in and explain to us that they were having a special for the lemon festival they informed us that for $10 each person we could try out their new facility in Upland until May 26 with absolutely no contracts as we made sure to ask at least three times no contracts. We even paid those $20 for both of us in cash to ensure that our credit card was not used and that we weren't obligated to sign any contract. They said they needed to keep our card on record in case we decided to sign up if we liked it after May With no initiation fee as that was also part of the lemon festival, We left thinking that it was going to be pretty awesome to try out the gym the sales representative Khalid Williams caught up to us a few minutes later stating he had forgotten to get us to sign A paper even though it was not a contract he said since we were at the lemon festival we signed it so we could be able to just enjoy the rest of our day there as that had been our plan .My boyfriend decides three days later to go to the gym to try it out and was told that he was now in rolled in a 12 month contract immediately he inform the representative that we had not signed up for any contract we called the one 800 customer service number and they said we needed to get a hold of first of the facility manager and if nothing was done we needed to contact the district manager everyone seems to be giving us the runaround and nothing is getting solved

We have had two new managers within these last few weeks. Christy who was promoted, told me as a client that she was firing all the old crew and hiring all of her friends. She did just that on her last day a girl named Genesis whom everybody loved and had a high new client rate was fired just for spite.
Now we have some guy who vapes outside the door when you are coming to work out. Yes he is the replacing manager!

Can someone please look into this. It's all the talk of the club and doesn't reflect well!

I uave tried for two (2) months to get my password reset for my account with absolutely no help from you. Each time I call, if i'm lucky, someone answers that has no clue what to do. Your web site password reset sucks! I never get a reset back from your system. You ought to get your money back from whoever set the website up... Horrible.

Member: [protected]