24 Hour Fitness — crappy service!!!
I have gotten 3 phone calls TODAY for an unpaid account THAT HAS BEEN PAID. THey stated that I had to go to the local location with a copy of my bank statemnet to prove that the charge went through. I refused and gave them the confirmation ID number from my bank, and they HUNG UP ON ME!!! I called the customer service line. THey offered to comp me a free month, but I refused anything but a monetary refund because I am cancelling my membership. She refused and I requested a supervisor. I was on hold for 26 minutes!! I then spent another 20 minutes on the phone with that "supervisor" who did nothing to resolve the issue. I spent a total of over 70 minutes on the phone. I DEMAND A REFUND FOR THOSE CELLPHONE MINUTES!!! THIS COMPANY SUCKS!!!
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