Chrysler
reviews and complaints

I have a warranty and chrysler refuses to fix my vehicle because the problem is intermittent. The dealer found the problem 3 times and did 3 things that did not work. They say I have to be a slave to my car and take it to them only while acting up. This is most inconvenient. I do not recommend buying chrysler products to anyone. They would rather screw me and save $1000 and lose all future business than fix it and create good-will. My case number with chrysler is [protected]. I will continue to tell anyone who will listen, why you should not pay for chrysler products when they do not honor their end of the deal. They took my money and did not argue about that.

I am writing because I feel this dealership has ript me off. I also feel like dodge and chryler is the worst vehicle you ever buy there customer service sucks there warranty sucks. This corporation shouldnt be allowed to survive. Instead of shutting down general motors factors down they need to close all factorys that build dodge and chrysler products. I purchased a 2008 dodge ram 3500 from town and country dodge in conyers ga. I fully explained the work load I was doing with the vehicle I was purchasing. I told them what I was looking for as far as warrantys I need for the vehicle, not only did they not follow threw with all I was needing my truck has 67000 miles on it 1 year and half old the rear end has come apart I was told that it was my responsibilty to fix cause my warranty expired at 36000 whe I was told I had 100000 powertrain warranty in the begining but after paying half the bill and picking up my truck and driving it 400 miles the transmission gave out. Now what kind of thing is for the rear end to come apart with no explanaition and after putting a new rear end in the truck the same day of driving it home the transmission comes apart, you want to tell me this isnt a lemon and no one can answer me why this is or have any kind or remorce dodge and chrysler products suck. I called and called and no one in there organization can do anything to look into why is it that I should have to continue to dump money in a vehicle that should have warranty for and shouldnt have these problems this early in the life of the vehicle.

Dear Mr. Yardley:

I am writing to report poor customer service received at your Body Shop when interacting with Dave Viehe, Body Shop Manager. I have a 2003 Hyundai, Elantra, which was repaired at your body shop on March 19, 2009 after an auto accident caused by a driver failing to stop behind me, damaging the rear bumper of the car.
Recently I noticed the area repaired, cracking around the edges. I notified Mr. Viehe and arranged to have the car looked at. On my initial telephone conversation Mr. Viehe was rude. He seemed annoyed at my request to have a rental car provided by the body shop during any time of re-repairs. I explained that the Elantra is my only means of transportation and he rudely suggested I should “contact President Obama if I wanted to complain” of the situation because rental cars are not provided.
After his comment I demanded to speak with his superior and was connected to Ron Jellis who was more accommodating and assured me that a rental car would be provided during the repairs, and that Massey Yardley would honor their work. Mr. Viehe was reconnected to the telephone and stated that although the Body Shop would honor their work, if the car was hit in the rear after-the-fact, the body shop is not responsible to do a re-repair.
When the appointment date arrived, my 84-year old father agreed to drop off my car for me. My father encountered a rude, defensive, critical behavior from Mr. Viehe as soon as he arrived. My father said Mr. Viehe was working on his computer and would not even look up until my father was in the office for several minutes. Mr. Viehe gave the impression that my father was an inconvenience rather than a customer to serve. In looking at the damage of the car, Mr. Viehe suggested the car was cracking because the car was in another accident and not as a result of poor bonding adhesive. When my father questioned how he could tell, Mr. Viehe said his, “20 plus years of experience” gives him the expertise and should not be questioned. My father said there was no indication of scratch or other vehicle paint to indicate another car accident. During their conversation Mr. Viehe said to my father in a condescending manner that if my father could not see the cracking, Mr. Viehe would give him his glasses to help. During the entire time Mr. Viehe was speaking with my father he was rude and condescending. Mr. Viehe has poor customer service manners and should be reminded the consumer generates the income for your dealership.
Additionally, I was in the market to have the entire car painted and detailed. Because of the reception I received from your dealership you lost my business to do the paint job and any future business. If I would have received better reception from your dealership you would have received my business.
Also, as a result I will not recommend your dealership to anyone. I am an attorney and could pursue litigation as a formal Complaint in court or pursue litigation under a Breach of Warranty claim or Uniform Commercial Code violations but choose rather to inform you of the type of employee you have managing your Body Shop. I suspect as a prudent business person you can appreciate the importance in having customer service minded people representing your organization.

For the past several days Chrysler Financial has continued to harrass me for my auto payment. I have explained to them on several occasions that my hours have been cut at work and that I am having some financial difficulty. They are asking too many personal questions that I feel is a form of intimidation. They got 50 billion dollars from us taxpayers and they will not be able to pay it back. We should all start calling them to get our money back before they go bankrupt. I will never buy Chrysler products again, and my friend owns a dealership.

My car was in the shop for a rear defrost malfunction. When I picked it I found Mcdonalds garbage in the back of the car as well as a wallet belonging to a mechanic. Apparently this mechanic took my car to go get his lunch. So basically he took my car without my permission and could have been in an accident and/or drove my car with undue care. I took this stuff back into the service advisor I was dealing with. I made a complaint he assured me that it was not condoned and that the service manager would be back in a couple of days. I phoned the manager he again assured me this was not condoned and against company policy and that if he (the mechanic) did it again he would be fired. I however do not feel alleviated by this at all. I feel that this is a form of stealing. I was offered nothing for my frustration but more frustration.

On 11-12-2009, I was on my way to Ann Arbor, Mi. I was driving my husband to the V.A. Hospital there. Approx. 28 miles north on highway 23, my car, a 2004 Dodge Intrepid SE, gauge showed signs of over heating. The gauge had raised slightly. To keep from harming my engine, I pulled to the side of the road. When my husband raised the hood the car was in total flames, and ready to break through the fire wall. We had 3 police cars, 2 rescue units, and a huge fire truck on scene putting it out. The officer, and the fire chief from the area, said we were very lucky I pulled over when I did. We were close to being burnt alive. I would like for some one to repair my car free of charge! Or replace it with something of close to the same value. We are both disabled, and on a limited income. This is the only form of transportation we have to get to important life saving doctor, and hospital appt. We have to travel from Houghton Lake, Mi. to Ann Arbor Veterans Hospital at least two- three times a month, because of my husbands health. I emailed you approx. a week ago, and never recieved a response. I did not include photos because the car is in Jackson, Mi. at my brother in laws home, and I have no way down there to take them. If you would like to send some one over there to see the car please contact me at my home address, or phone number. Or at least email me in aknowledgement of my request. If I don't hear from you, I will assume you intend not to help, and will go forth with getting help from a lawyer. Thank you for your time, Linda Hughes

My dads 2005 chrysler town and country got a flat tire on the front drivers side. The spare tire is located directly underneath the front seats of the vehicle. When we tried to lower the tire it only went down so far and then would go no further. I had to physically lift the tire up to release the latches that hold the tire up. I did finally get the tire out. My complaint is the location of the spare tire it presents a safety issue of having to crawl underneath the vehicle while its on a jack. If you did not jack the van up there would be no room under the van to remove the spare tire. The other reason Im complaining about this is that the van fell off the jack as I was crawling out from under the vehicle, The jack gave way causing the van to fall on top of me!..It was actually just the door since it was open from earlier attempts of trying to lower the spare tire. I am very thankful that I was not completely under the van. If I would have been it prolly would not be me complaining myself..It would have been my wife and two kids! I would call this a near miss..

I left my car for service a night before so that someone can take a look at it this morning. After calling in and leaving message for a status check, no one bother to call me back. I found out later in the late afternoon that they will take a look at it, meaning that it has been sitting there with no one working on it. Had I known it will be low priority for them, I would have taken it elsewhere. I was very upset at the lack of communication and customer service and decided to take my car to another place. What a waste of my time! Do not bring your car to service at this place!

I went to buy a car to Major World KIA.The total price of the KIA SPORTAGE EX was $18, 000.00 approximately with he extras. Including taxes, and all other miscellaneous the vehicle should have been $23, 000.00. I gave a $9, 000.00 cash down payment which should had brought the price down. After they showed in paper the price I agreed. Sal made me wait 6 hours to get my car and I was tired. When Sal drafted the contract I assumed that the numbers were the same of that drafted document they showed me first. Instead of decreasing the price of the KIA SPORTAGE by the $9, 000.00 cash down payment it was added to the price of $23, 000.00. So I did not purchase a BMW I purchased a KIA SPORTAGE for $23, 000.00+ cash down payment $9, 000.00 for the total amount of $32, 000.00. I tried to get in contact with Sal after I noticed the mistake, they claim it is to late because I already sign the contract, and there is no mistake.

I recently traded in my 2007 Chevy Cobalt for a 2007 Chrysler Sebring. I had to travel 30 miles to this dealership who stated that he felt he could get me into a "new" vehicle. When I arrived this changed and he only showed me the "used" vehicles on the lot -- I had some credit issues so didn't mind as long as it was a "good" used vehicle as the one that I was trading in had been purchased new and was in excellent condition. The Sebring appeared to be a beautiful car and initially drove well but as the days went by after the purchase, I found issues with the console lights - still having problems with this - noises in the engine, front end, electric window and now the brakes and I've only had the vehicle for 3 weeks! Also, the vehicle that I traded in was sold to someone with documents that had my personal information on it. The individual who purchased it had problems obtaining financing and contacted "me" about the vehicle - I believe this is a violation of my rights as the new owner should not have the contact information for the previous owner - isn't that correct? Needless to say, this caused some problems. Instead of taking my vehicle all the way out to Los Lunas (60 mi RT) I was able to take it to a local associate dealer - Larry Miller Dodge to have work performed. Today I found that my front brakes are at 25% and back at 15%! Per Larry Miller Dodge, the state lan law for used cars requires that when a used car has a lifespan of 50% or less the dealer must replace them with new brakes - I asked that Brad Francis allow Larry Miller to replace these brakes and pay for the cost so that I can have this done closer to my home but the GM, Ed Torres, told me that I had to bring this vehicle to his location all the way back to Los Lunas to "make sure" that this was really needed and not an error! This looks really bad to me because they don't trust their fellow associate dealer - why? Also I feel that Brad Francis is jeapardizing my safety by making me travel 30 miles with brakes that need to be replaced. Also, it appears that Larry Miller has one or two new vehicle models with rebates that probably could have worked for me and gotten me into a new, more reliable vehicle without the problems. What can I do about Brad Francis to resolve this problem? I've had nothing but problems with them and this will be my 4th trip there totally 360 miles now.

This was the email I sent to the manager (top one) of Star.

Hi Steve,

Just wanted to tell you of my experience in buying a Jeep from you. WOW! Your dealership is the a sleezeball, liar, give you the run around car dealer that you read about on the internet. Let me start from the beginning. I came to your dealer after calling from another dealer in regards to a Jeep Patriot. I was very clear over the phone, asking if you had in stock, because I did not want to drive the 20 minutes if you did not. The girl on the phone stated “I just spoke to the sales manager and we have PLENTY in stock” . I came in and met with Hasan. I explained that I have owned ONLY Jeeps my whole driving life and my parents have a Jeep. We usually do business with Westbury Jeep, but their customer service has changed. We have been to six other dealers and no one has a Patriot. I said I was glad you have them in stock. He went and found out that you had NONE in stock, but could find one from another dealer. He even said “They told you we had them in stock? Oh I apologize they lied” .After stating that I did not really want to do that (get it from another dealer), he said “we do it daily”. He found a Green Jeep Patriot elsewhere. I asked if my wife could drive one because she had never taken a test drive. I was told that you had none but a standard transmission (which she could not drive) but for $1, 000.00 they could get the car for me to test drive. I said “thank you” but I could not buy without a test drive and I didn’t want to leave $1, 000.00 . Would you buy something for $17, 000 and not test it to see if you like it? I went to ANOTHER dealer for a test drive. They had a Patriot there for me to purchase, but I wanted Hasan to get my business (he was great at first). My wife loved the test drive so I called Hasan to tell him we were on our way back after going to another dealer for a test drive. He was shocked! I got there and long story short we worked out a deal on the price of the Jeep. I wanted to know how much I would have to put down, as well as my monthly payments. Hasan got the finance manager (who is the ONLY respectable person in your dealership) and I was told it was too late (6:25pm) to do anything with the bank and he didn’t want to give me fake numbers. They BOTH told me to leave $1, 000.00 (same deposit as before) they would run my info and get back to me at 9am with my money down, apr and payments. I signed credit applications and even signed another sheet and put $1, 000.00 on a credit card. We walked out happy. The next day came (Wednesday) and 10am rolled around, no phone call. We gave it until 2:45pm and called Hasan. Below is a record of what happened next (I wrote down each phone conversation).

2: 45pm: Hasan “Oh he never called you? Let me go talk to him and I will call you back in a few minutes”

By the time I got home from work, it was 5:15

5:15 Hasan” They cannot do anything over the phone. We need you to sit down with the financial guy here. Can you come in?”

Me: “Hasan, that was not our agreement. That is why I put the $1, 000.00. Both you and the other gentlemen said you would call. I don’t want to drive down again.”

Hasan: “Let me talk to my manager and see what I can do. I will call you back in 20 minutes (that is what your dealership should be called 20MINUTES because that is everyone’s answer)

5:35 I call back

Women who answered: “Hello Star group.”

Me: “Hasan please”

Women: “Hold.”

Women: “Hasan is on a test drive, call back in 20 minutes.”

I had my wife call and what do you know Hasan is there. Avoiding me?

Hasan: “They were in a meeting, hold on!”

I get disconnected. My cell phone rings.

Allen: “Hi Mr. Littell this is Allen a manager here at Star. Hasan wanted me to call. You are going to have to come in….”

Me: “Let me cut you off” I told him the situation.

He said he was unaware and was going to talk to the financial officer. Instead of keeping me on hold he would call back. After a half hour, I called back.

Women who answered: “Hello Star group.”

Me: “Allen please”

Women: “Hold”

Women: “Allen left for the day!”

Me: “Hasan then!”

Women: “Hold”

Hasan answers

Me: “Hasan I’m coming in for my $1, 000.00.”

Hasan: “When will you be in?

Me: “ I will be there in 20 minutes (lol).”

Hasan: “Hold on one minute.”

Someone new gets on the phone.

William: “Mr. Littell, I was not in last night and didn’t get a chance to meet you. I’m William the manager her at Star.”
Me: “Oh, so you are a manger too? New name.”

William: “You spoke to another manager?”

Me: “Allen”

William: “Well he is our Mitsubishi manager, I am the Chrysler manager. Let me tell you why we can’t give you rates. I can’t run your info because I need VIN numbers” Hasan gave us the printout so I had the VIN number.

Me: “I am looking at a VIN number.”

William: “We haven’t got that car, I am trying to find another. The guy wasn’t in.”

Me: “So you sold me a car you didn’t have? I will be in for my $1, 000.00”

William: “You don’t want me to keep looking?”

Me: “I don’t trust you.”

William: “Bring your white slip.”

I got in the dealership and the guy behind the counter (who I have never seen and have NO idea who they are) asks if they can help me. I very politely stated that I needed money back on my credit card. He asked for the white slip. I asked how they could sell me a car they didn’t have, and he stated “I don’t know the situation.” I asked his name and he stated ”William”. I got out my sheet with everyone I spoke to. “I just got off the phone with you.” He then got very defensive and very un-bussiness like, yelling “Do you wanna talk or do you wanna come at me? I’ll talk but you all just wanna come at me.” He not only made a seen in front of “his employees” (a manger should keep their cool no matter what) but also customers. I am in sales and customer service like that will hurt your business. He then told me he didn’t care. “Whatever with your business.” Just so you know I run a large clothing manufacturer and I am sending out a mass email (with this email attached) to all my customers, contacts and friends. Also getting a copy and this story will be the MTA union (around the block from you in Jamaica) that my dad is a high ranking official of. I will also be contacting the better business bureau and making numerous posts and blogs on car and dealer sites. If you had just been honest, you could have reaped A LOT of business at a time when you car dealers are crying poverty. I am glad my tax money is paying for liars and just plain nasty individuals salaries. I hope you are aware of the establishment you run.

Renfrew based the sale of this truck on lies . When we found it was a lemon . They refused to homor our warranty . The refuse to take the truck back . The owner Dave Lamont refuses to contact me to deal with these complaints . Never Buy a vehical from Renfrew Chrysler.

Bought 2004 Dodge Ram 2500 truck in Sept of 04. Since Oct of 06 the truck shakes violently. You never know when it will happen. Dodge serviced the truck once in Nov of 06 and again in Dec of 06 for the same problem. I have the violent shaking on a video from inside the truck. Once the shaking starts, the truck must be pulled over no matter how many cars are on the road and brought to a complete stop. Then you can start the truck up again and hope the shaking does not start again. It happens intermittently which is why it is such a death trap. Several complaints listed about this on complaints.com. Dodge replaced some things but since they cannot "see" the problem when their mechanic drives our truck and wastes our gas, they refuse to repair it. It is not a repairable issue. It is a death trap waiting to kill our family or another family. Dodge needs to refund our money in full so we can buy a "safe vehicle". Dodge has seen the video several times but they ignore the evidence. They don't care if we go to the news they said. The truck is not even 3 years old. I would love to email the video to you also.

I purchased a jeep patriot 2 years ago. the car was brand new. last month my car's clutch broke down. The towing truck (provided by Chrysler) took 4 hours to pick my truck up, and take it to the closest dealer. My jeep was taken to Teterboro Jeep, at rt 46, in little ferry nj, and the service was horrible. That dealer didn't provide me with a courtesy car ( for transportation )and I had to wait for a week, for me for my car, to be repaired. I had to rent a car, paying $109.00 per pay, in order for me to

to go to my job (that is 45 minutes away from my home.) I complained to consumers affairs, and i was informed that there was nothing to be done, due to the Lemon's law (2 years or 18000) anything after that comes out of the consumer's pocket. Those are our taxes at work. The US government should have let Chrysler go under. Not because the terrible quality of their vehicles, but also because the even worse customer support provided by this manufacturer.

My husband brought in the car to have the air conditioner checked because he had a certificate from you for a free air conditioner check. Well the service person came back after checking the AC and had an estimate of two hundred and some dollars. My husband said he could not have any work done because he didn't have the money to pay for it at this time. The service person told him not to worry that they could "finance" it. My husband was shocked to hear this. The service personrepeated it 3 times that this could be "financed". My husband didn't sign the estimate but asked the service person to check his engine light since it could be "financed" because it has been going on here and there and in the manual, it tells you it has something to do with the gas cap. We replaced the gas cap and it would be okay for a while and then the light would go on again and off again. In the manual, it says that if it starts to blink, then there is something major wrong with it. It never starting blinking just goine out. He asked if it could be checked. No estimate was given on the engine light. Since the service person told my husband that it could be "financed" the service man took it that it was a go to fix it and my husband took it as it would/could be "financed". Well, my husband didn't want to sit around for a great length of time so a shuttle drove him home. They called later in the afternoon saying the car was done and what the cost was. So my husband and I went in to pick up the car keys and they handed him a bill (which he signed because that is what you do), and they asked for $432(?). My husband told them that it was suppose to be "financed" (there is that word again) but the girl said they don't do that and called a manager over to talk to us. The manager tried to find out what happened and said they don't "finance" service bills. But, he would talk to the service person in the morning. Well, the next morning, the service person called my husband and said that when he said "finance", he meant it could be put on our credit card. My husband said guess what? ...we don't have any credit cards and told him about an accident he had which is the reason we don't have any credit cards.
This morning, the service person called again and asked when we are picking up the car. My husband told them he might be able to pay a hundred or so dollars by the end of the week but the service person said...no, no...we need all of it! He said that Corporate is after him to get the money because they don't want the car sitting there any longer. Well, if we couldn't pay for it at the time of pickup, we can't pay for the total amount now. We were told by a service/parts person (not in Wisconsin) that when car sales are down, it is up to the service department to make up some of the loss so we know that the dealership will always side with the service person instead of the cusotmer because he is doing what he has been told to do. They work up plans in their service meetings. Well, they should start by teaching their people that there is a big difference between the word "financed" and credit cards! You have not made any effort in trying to work this out by letting us pay over a couple of months or figure something out that is best for both sides. All we got is a call saying you want the whole payment. Isn't it law that you have to sign an estimate before work is done? It cannot be verbal?

I purchased a 2008 Chrysler Crossfire from Goldstein Chrysler as a new car, however the general paint condition of the car indicated that it had been washed with dirty water and/or dirty sponges, etc. and the surface was composed of large areas of swirl marks. As was demonstrated to the dealer with photos, the car had embedded dirt in many areas, including door jambs, around hinges, under the spoiler, under the hood, as well as large quantities of tree leaves and seed pods under the hood and in the cowl area indicating it had been stored outside, and not stored indoors as indicated by the salesman. The car was purchased sight unseen by me, and shipped by sealed van; the bill of lading signed by a Goldstein's employee confirmed that there were 21 distinct paint defects, including 1 paint chip, 16 scratches, 2 stained areas, 1 area of rubbed paint, and 1 dent. I had been promised by the sales department that the oil would be changed prior to shipment since the car had been in storage for more than a year, however when I received the car, the Flexible Service Indicator indicated that it was more than 170 days past its recommended service. When I contacted the dealer, service manager Ed Serian, I was told to send in an estimate for repairs, which I did, for the amount of $350. He then asked for an invoice to prove that I had paid for the work, which I sent him. After the invoice was received, Ed Serian sent me a letter telling me that the car was an "aged unit", which created the damaged condition of the car, and that prep was missed, for which he apologized. Also, that they do not service cars based on age, only on mileage (though that is Chrysler's recommendation). The final statement, even after the prior statement that I would be reimbursed for repairs, was that any reimbursement would be denied. I would like your assistance to encourage the dealer to do what was promised, reimburse me for the repairs to the car's paint, and for the oil change. Thank you.