1-800-Flowers.com
reviews and complaints

I would like to express my concerns of poor customer service from an order (order #W01005747458768 )I placed on March 22, 2021. I ordered flowers for my mother-in-law's (Carol Pearson-recipient) birthday on Wednesday, March 24th. Unfortunately, I received a late email on Tuesday evening after I went to bed stating that there was an issue and that flowers couldn't be delivered to my mother-in-law. So, I called the next morning, Wednesday, which was my mother-in-law's birthday to figure something out. After conversation and being put on hold for quite a while, I was told the best that your company could do was to have flowers delivered the next day (Thursday). I declined that offer as I wanted the flowers delivered on my mother-in-law's actual birthday. I was told I would get a refund.

Yes, I did receive a refund ($64.11), but it was only a partial refund as my actual charge was $79.10. I have spoken with and emailed customer service and the billing department multiple times. It is my understanding that I was only given a partial refund as it looked like I was a preferred member, who would get free shipping ($14.99). However, I am not a preferred member. When I have called or email the company, I keep getting told that I already received my refund.

I have offered proof of my charges and refund, all found in 3 places: my order from the company, the PayPal refund transaction, and my bank account. I will attach the order and refund information for the first two places. If you need to see my actual bank statement with the same information, I will provide that as well.

However, I am deeply disappointed and highly frustrated not only by not being able to get flowers for my mother-in-law for her birthday (even though they were ordered two days earlier), but also this massive run around with getting my full refund (and having to repeat the same story each time and with the same result). I just can't understand the issue with getting my MIL flowers as I was able to successfully get flowers for my own mother (who only lives a few houses down from my MIL) the previous month.

Finally, I was on the phone once again last night with hopes to resolve this issue. I was told by the customer service rep that your company would send me your invoice showing the $64.11 charges. I told her that I wanted to send in my proof of the discrepancy. I requested that she send me the email address of the customer service department and she said she would and that it would arrive within 30-60 minutes. I checked both my regular inbox and my junk folder and there weren't any emails for your company so I could send in my information. Luckily, I was able to find a previous survey link with the customer service email (that's the other frustration, you can't easily communicate or contact via email (at least it isn't listed anywhere on your website).

So, as you can see, this has been an extremely disappointing and frustrating encounter with your company. Attached are the emails I have received regarding this order. I would appreciate my full refund at this point.

You have a refund from 1800FLOWERS.COM
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Wed 3/24/2021 11:47 PM
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Hello, AMY PEARSON

PayPal

1800FLOWERS.COM refunded $64.11 USD from your purchase on March 23, 2021.

The money will be refunded to your bank account ending in 0666. It may take a few days to appear on your statement. If we can't refund the money to your bank account, we'll refund it to your PayPal account instead.

Your refund summary

Transaction ID: 8GN57147VD7561205 March 24, 2021 9:41:38 PM PDT
Total purchase amount $79.10 USD
Amount refunded $64.11 USD
Refund paid by

1800FLOWERS.COM

[protected]@1800flowers.com

[protected]

Invoice ID: [protected]-[protected]

Refund paid to

AMY PEARSON

Refund details

Refunded to bank 0666: $64.11 USD

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Order Number: W01005751343334
Description/Details: GET WELL ROSES, 24 STEMS W/NEW CLEAR UTILITY VASE
Recipient: Devony Poole . This the second time. My Order has not been delivered as Paid for. I called 0n 4/16/2021 at 7:45 pm and said wait for 30 minutes to 1 hour and no results. Flowers where not delivered. I called back in to 1800 flowers it was 10:00 pm and they said was still in transit at this time of night is dangerous for any one getting a knock at there door. This is what you avertise DELIVERY HOURS Residential: 9AM to 8PM
Businesses: 9AM to 6PM. W0100571334859002-09-2021 also this was delivered not on time. I feel that if 1800 flowers wanted to take care of there customers, not only refund of money but out of courtesy of keeping a customer you should have delivered and refunded my money. and then it might take up to 7-10 days to get my money back. I am disappointed in your service and false advertisement of your service.

false advertising and classic bate and switch. Not once but twice on the same order. Second order was canceled and was still re sent days later however second arrangement was just as bad as the first.

I ordered the large arrangement they only sent the small with far less flowers than what was imaged. Also paid for 3 balloons only sent one.

Images will show what was advertised and what was actually delivered the second set was far worse than the first and again not what I ordered and 2 days late even after I canceled the second order

I called for a supervisor multiple times and promised a call back, supervisor never called. They finally did say they would credit however they only credit a partial amount of what they promised.

Ordered flowers for friend in hospital in PA. Had to to wait 3 days for delivery
got notification delivery after she checked out of hospital. Attempted to contact customer service only to get someone in Manilla Phillipines that could not speak very good english.
I am out the 90 dollars and can not get customers service in the United States of America will never use this service again

I finally spoke to a woman in their management team. I was told that 1-800-flowers sees Easter as just another day so delivering after Easter is recommended. Their company does not promote any religion or recognize any religion.

How disgusting that they use religious Holy days to sell their products but never show the respect nor reverence to the Holy day and their religious customers. I think this company is worse than I originally imagined. Easter, Passover, Chanukah, Christmas mean nothing to these greedy people except as a scam to get more business.

Avoid this company. They took my order and charged my card. Never delivered the flowers. Refused to issue a full refund even after their re-order did not get delivered. Finally got them to issue a full refund but they would not tell me how much. I have to contact my card company to find out.

In my opinion this company has become a scam operation. I hate to think how many people they do this to especially at holidays.

The customer service is rude and unprofessional. Multiple agents told me the flowers were out for delivery while their online system said the flowers had not been sent out yet. Turns out their online system was correct and their customer service representatives appears to have lied to stop the cancellation.

Use any other company or contact a local florist directly. This company is a not reliable, professional and in my opinion they are dishonest.

Order flowers, was provided acceptable delivery date, delivery date changed by 1800flowers, called and cancelled order. Order was not cancelled.
Call center personnel could not understand English. I spent 42 minutes on the phine trying to cancel and order, a task that should have been 5 minutes or less.
Tried 1800flowers.com chatbot to resolve issue. Chatbot did not provide any status or feedback.

Plants delivered were wilting, very poorly done and holes the leaves.
Order number/s: W01005743945618 and then

[protected] Which was to replace the first poor order!

I want to be fully refunded NO partial. I will not use this company anymore. This is my first time having this issue absolutely horrible experiences for the Mother of the deceased. I also have pictures of the delivery's!

Feb 4 - Went on the Sherries Berries site to order dark chocolate strawberries for a Valentine's Day gift for my husband. Berries were not available so I found dark chocolate fudgy Cake Pops. Should have been plenty of time for the product to be made. They don't deliver on Sundays so I ordered them for Sat the 13th.

Decadent Happy Valentine's Day Cake Pops-12pk
Product Number: 94360L
Price: $49.99
Arrives On: 02/13/2021

Feb 12 - received an email from 1-800-Flowers saying the item couldn't be delivered on time and to call and reschedule it. I called and the guy I spoke with said I must have received it in error since it appeared they would be delivered on time.

Feb 13 - used the online chat at the end of the day when nothing came and was told that due to weather they were working late and they would still come. I had checked the FedEx site and it only showed a label created and it said it would ship when they received the product. I stressed that to the person on the chat that nothing had yet shipped and was not showing "out for delivery". They still insisted it would arrive.

Feb 14 - Called and spoke to a lady who attempted to sort it all out. She started out using the same weather excuse until I finally had to ask her to please listen to what I was saying. No product had been received by FedEx and it appears that there is no product availability. (which would also explain why I got the email saying it couldn't be delivered on time) She put me on hold numerous times and always referred to me as "customer" like it was my name. She did finally say that in my case my order was not affected by weather and there was indeed no product available. She said look online and pick out something else. Strawberries were now available to ship on the 16th and I should get them by the 17th. She put me on hold again and came back and said "good news you can still get the cake pops but with different toppings." I asked her to explain what that meant and she couldn't. I said I'll stick with the dark chocolate strawberries. She said OK. After putting me on hold again she came back and said it was taken care of. I assume all is taken care of. When she ended the call she said "OK Karen". (read it like she just said OK Boomer) I told her to never refer to anyone as that again (unless their name is Karen) Didn't appreciate her calling me that.

Feb 15 - I received an email saying my order has shipped. (the same label that was created before) Only this showed that what was shipping was Decadent Chocolate Petits Fours - Demitasse 36ct from 1800Baskets. Later it shipped to Memphis. There was bad weather on Tuesday the 16th, but then things went back to normal. The order sat there and was not shipped until Feb 23. Needless to say the Dark Chocolate covered Strawberries did not come on the 17th. She must never have ordered them. I never would have ordered the item that came on the 23rd. Maybe they had some flavor if they had been fresh, but they all tasted the same and very strong almond flavor and weren't the same item it showed on the email. They were petit fours but not the same kind.

Feb 23 - called and spoke with Rjay (sorry if that isn't spelled correctly) and explained all of the above. He was very nice and he listened. (mostly) He offered to refund 50% ($40) and to send out the the dark chocolate strawberries. He said they would come the next day.

Feb 24 - The strawberries did arrive, but were not Decadent Dark Chocolate ones. What came was Gourmet Drizzled Strawberries. Mostly with "white chocolate". Yet to be seen if the $40 refund happens, but I imagine it will. So, ordering on Feb 4 for delivery of a product for Valentine's Day and on Feb 23 I receive the wrong order and again on the 24th received the wrong order. I did not call to complain. I have already wasted too much time calling to straighten out something should have been simple.

Wow, this is the worst customer service experience and still didn't get the product I ordered. (cake pops first and then Dark Covered Strawberries)

Order #[protected]
Order ##: W01005737626748

I have supporting emails should you wish to have them.

Thank you for listening,
Annette Kanies

Order #: W01005737725102
Order Date: 2/6/2021
I have used this company for YEARS. They have gone completely downhill.
First off, Margie was kind & professional. I doubt though, that I will purchase from 1-800-flowers again. The reasons are: 1. The first young lady I spoke with said I would get a refund. I also told her I did not want the flowers as they were not delivered & probably dead. She stated I would get a refund with an email for proof. I NEVER got this. 2. The second time I called, the young man hung up before I could relate my issue. 3. The third person I spoke with was Margie. As I said, she was very good. She sent an email of confirmation of the refund after I convinced her I did NOT want dead flowers delivered to my mother. And I know it is her job, but then she tried to sell me some chocolate strawberries. Really?!? You should not have your people do that when a customer is already dissatisfied. 4. Both ladies started out with the rote form response that non-delivery was due to the Pandemic and problems with E-commerce. What!?!? That is a flat out lie. The flowers got ALL THE WAY from Terre Haute, IN to Broken Arrow, OK within 3 DAYS. 5. 1-800 flowers should make sure they are reimbursed from FedEx. They had TWO AND A HALF DAYS to deliver the flowers before the storm hit the Midwest. That is a failure on the part of FedEx per their contract with 1-800 Flowers.
Ultimately, 1-800 flowers has my money and I (or my mother) have no product. I have yet to receive a refund. That is theft. After many years of purchasing with 1-800 Flowers, I have decided to use other vendors. You may contact me at [protected]@gmail.com if you require any further information. Tracy Smith

I am completely appalled at the customer service at 1800flowers. I ordered flowers for my aunt last Thursday for her birthday on Monday. As of right now, they still have NOT been delivered nor will they be delivered today. Maybe tomorrow they said. You have got to be kidding ME!. They apologized, I said... I have a GUARANTEE for you. I Will Neeeeevvvveeeerrrr Evvvveeerrrr Order from your company again. He said I really wish you would reconsider. You have got to be kidding ME!. This is the 2nd order in a row you screwed up & you want me to reconsider... Nawww...I'm good. So... moral of the story... If you want your flowers on time... Do not order through 1800Flowers!

I placed an order of two items for Valentine's day and I was sent an email confirmation showing that one of the items would not be delivered on the date I selected. After calling customer support, I was told that the reason for the late delivery date is due to the fact that the item was out of stock, even though the website never mentioned it. She then proceeded to provide a coupon for another use which I declined (I will NEVER BUY FROM 1800FLOWERS again). She finally said that I will get a full refund for the the item that was going to be late. I was also told that I would get an email outlining the return process. 5 days later and no refund or email. So I called again and was told that since the item was delivered, I can only get a 50% refund of the particular item and a voucher I believe. At this point I became livid. I could not get the employee's information except one fictitious first name, no ID, and NO refund reference number, and apparently it takes 24-48 hours to get an email confirmation about the refund. Also, the customer service is located in somewhere other than the US so it's painful to communicate with them.

Order #: W01005740450128

Thank you!

I ordered flowers on 2/10, with a schedule delivery date of 2/13. They came today, 2/15, which I attribute to a high volume of orders. They showed up today, dry and in a box. They were not cut. They frankly don't even fit in the vase that was sold to me, specific for that arrangement. I paid for high-quality roses and what I received was a "do-it-yourself" arrangement that looks like they're halfway to death right now. After speaking to customer service, I was offered a $20 credit off my next purchase. Which is as ridiculous as it is presumptuous to think that I will even give my business back to 1-800-Flowers at this point. Oh, and this was after the representative informed me that it was MY fault that I did not select a local vendor for delivery. I was then offered another arrangement free of charge, which is a moot point because we are already past Valentine's Day. I have since called my bank to dispute the transaction because apparently there is no such thing as making it right for the customer in the eyes of 1-800-Flowers. This is absolutely disgraceful coming from a company whose CEO said "We're obsessed with providing a terrific experience. If not, we'll make it right - guaranteed."

I received these flowers a a few days ago, expecting them to last more than 3 daus. I trimmed the stems and added the plant food, but the tulips never opened. The iris' died in a day. My son spent over $65 on these for me for my birthday. He, nor I, received our monies worth.
So disappointed. PLUS, they never included the card, saying who they were from. I didn't know until a DAY later who sent the cards. This was not a good experience on my birthday.
I don't know what your policy is to resolve these kinds of issues, but as a business owner, I hope you reach out and have a solution.
Cindy Craft
2045 Brodie Ln
Conroe, TX 77301

They gave me a refund that will process in 5 days. They issued a $20 coupon for a future order, which I used on Feb 12 to have an arrangement delivered next week in Santa fe, NM. will check Monday or Tuesday but have no confidence that they will deliver my order next week. It seems they have no info on who their florists are and how to contact them. Very poor business practice. No follow up possible follow up by this world wide company.

I ordered a flower arrangement to be sent to my 80 year old mother in law for her birthday which was never delivered. I attempted to get the matter resolved by phone twice and they hung up on me when the claimed to be putting me on a hold to investigate, and disconnected me three times on a live chat.

This corporation is a knowing fraud collecting money for products they never deliver. If you ask them for the local vendor, you get disconnected.

On Feb 6, 2021, I placed a Valentine's order (W01005736364612) with 1800Flowers with a planned delivery to my wife's business/office on Feb 12, 2021. I had my wife wait at her office until 6:00pm, but the delivery never occurred. I endeavored to reach customer service, but found the effort challenging. After waiting on hold with customer service, I opted to use the offered callback service, but I never received a call back. The next morning I opened a chat session, but the representative only interacted to ask one question, "what's the name of the recipient?" No response for about 10 minutes. I asked if anyone is there. In response I received the "be right back" message. After waiting a half-hour, I decided to end the chat session. In essence, I'm not impressed with customer service at 1800flowers. Since it's too late to make it right in time for Valentine's, I just want a prompt refund. I understand that things can go awry in these circumstances, but how the company resolves the matter is what sets it apart. Respectfully.

On 2/12/2021 at approximately 11:00 a.m., I went on line and placed an order of flowers and Godiva Chocolates to be delivered to someone on or before Valentine's day. On their ordering site you are asked if it would be okay if the delivery is before or on the day of 2/14/2021, I agreed.
On 2/12/2021 the same day of the order I received an email stating that the flowers were delivered however the Chocolates would not be delivered until 2/17/2021. That choice was never stated otherwise I would not have agreed to the purchase. Upon requesting a refund I was told they could not do that that the order was already placed with FedEx. This company is deceptive in their business practices since they already have your order they can bait and switch the dates. Why would I order something 3 days in advance and consent to having the ordered item delivered after the date of the intended day. Why? was one item delivered an not the other since they were both ordered on the same day by the same people. The Federal Trade Commission should take a look at their business practices and I intend to inform them. I'm surely not the first person they have done this to.

I ordered flowers to be delivered. The delivery price was quoted as $19.99 in my cart before my card was charged an as soon as my card was charged I was billed $29.99 for delivery. Nor warning no update. I immediately brought this to 1890 flowers on their webpage using the online agent and the only answer I was given is they can deliver to another address and it was my fault because delivery $14.99 plus another $14.99 for expedited delivery. $14.99 was never quoted in any part of this transaction. This is bait and switch. The price was in my cart and I was over charged. Additionally, I tried twice with the online agent. The first did not seem to grasp English and the second just stopped responding.

I paid 76.99 for rose/orchid bouquet and all the orchids were brown and dead. I also ordered chocolate covered strawberries and I was guaranteed they would arrive today and they did not. My girlfriend is off tomorrow so now she will not receive them. I deserve and request a refund of $126.98 plus shipping and taxes. This is not acceptable. Now I feel and look like a cheap [censored] for sending dead flowers on Valentine's Day.

The worse 😫 I recommend never using 1800flowers EVER. Ordered flowers and balloons to surprise my lady on her birthday 🎂 at work. I found it was very strange 😕 that it said it was delivered but I didn't even get a thank you text from my lady. They straight up LIED! And there's a great possibility she won't even get it on her birthday. Even though the order was placed 5 days before her birthday. Called customer service [carr] totally didn't care and hung up on me. To all save ur money or actually spend it with companies that ACTUALLY care