1-800-Flowers.com
reviews and complaints

So, I ordered flowers a couple of days ago to arrive next day. When delivery time has come and gone I call their customer service number to complain. I am out on the phone with someone that spoke very poor English and I could barely make out anything she was saying. She offered to give me a $20 voucher to compensate for the $15 that I had spent for "handling fees". She assures me that the flowers will be there next day and we disconnect the call. So today comes and goes with no flowers. I call and demand to know why. I am put on the phone with another person that I can barely understand, and they have roosters crowing in the background to boot. I am told that the florist did not have the specific flowers I requested. I demanded my money back and they tried to sub different flowers for the ones I ordered. I understand that certain florists may not have a specific flower, but they had ample opportunity to contact me and arrange for different flowers, but failed to do so. This is now multiple occasions in a row in which I have had issues with them and refuse to give them my business again.

ordered floral arrangement on 1/13/21 to be delivered 1/15/21 because of the 3 day Martin Luther King holiday i specifically request for delivery 1/15/21 for fear the recipient would not be home to accept the delivery. i received a phone call from their customer service, which i could barely hear them because of all the static noise and a very thick accent. i requested for compensation at least offer a discount for my next order but did not even get that. very poor customer service

Ordered flowers for next day delivery. Three days later I look online, and the order is still in the "confirmed" state not even in transit. I do the live chat and the person on the other end send she can send them again for a fee. AGAIN, they were never sent to begin with. I could not get through to them. I told them to cancel the order, I was not paying for anything twice. I hung up and called an agent and told her to cancel the order. Two more days after the cancellation I look online and the order is still in the "confirmed" state not cancelled or delivered. I call again and the person who answered the phone I could not hear due to the screaming children in the background. I asked him to please close the door so I could hear what he was saying. After another 2 minutes and getting upset he closed the door and blocked the children's screaming. This customer service man told me they were delivered today. He could not tell me why they were not sent when they were scheduled nor why they did not call or email me to that effect and also why the past two agents did not cancel my order. Received the original confirmation email and that is it. After 37 minute on the phone no answers, no way to file a complaint, no resolution, the agent said he was putting me on hold to find a way to contact someone, I was hung up on.

I spent over two hours on 1/4/21 with 1800flowers customer service (@ 800-716-4851) attempting to correct my order total and the gift message of my order (# 230597853). I had to correct the first person I talked to, kim, five times before she correctly repeated back the message. She also stated she corrected the order total to $66.82, because the service charge should have been $12.99 for my merchandise cost per the attached screenshot on the place order page. However, when I got the order's email confirmation, both were incorrect. The second person, angel, completely botched my gift message as follows.

Gift message transcribed by angel:
"dear kathie, I fell so bad that I didn't get to talk too or visited david before you died."

Gift message transcribed by kim:
"dear kathie, feels so bad that I didn't get talk to or visit david before he died. Hope you are coping better than me and comforted by andrew, oliver, bidu, & kristine. Love, john"

Correct gift message:
"dear kathie,
Feel so bad that I didn't get to talk to or visit david before he died. Hope you are coping better than me and are comforted by andrew, oliver, bidu, & kristine.
Love,
John"

I ordered two gifts of flowers on December 3, 2020 to be delivered to two different homes on December 23, 2020. There was an add on "gift of movies" to be emailed to the recipients on December 23, 2020 so as not to ruin any surprise. The email would contain a link to pick a current movie to download onto their computer to keep. Each of these add on movie gifts cost me $9.99.
My two recipients never received an email so I called 1-800-flowers.com customer twice to ask about it. It was obvious both representatives were working from home. The first rep handled it rather fast, said I'd be receiving an email; the email never came. The second rep kept me on the phone 25 minutes. Not only was she sounding like she was actually trying to find something out for me, at one point giggling saying, "I guess they didn't know the promo ended." but relating about being from Chicago, moving to Ohio, getting divorced, and hitting deer with her car. I asked if the promo ended, can I just get a refund for "the gift of movies?" In the end she said this problem was too much for her; she'd have to connect with her supervisor and get back to me Monday. That call happened on December 25 or 26, 2020 which would mean I should have received a call back on December 28. 2020 but I never received a phone call nor email nor any refund.

Order was placed for 3 recipients delivery price 99.99
was agrred 25% discount and If I accept Passport membership there will not be tax and delivery charge
order placed 20.Dec.2020 about 10PM. My Credit
card was charged $368.00 0n 21.Dec.2020. I was promise to sent email at [protected]@hotmail.com for orders and charges, I am not getting email after requesting every day, not getting satisfacroty reply. do not provide confirmation of delivery on 24.Dec.2020 as ordered.
I was charged for passport membership and also tax and delivery, I was sold passport memebrship to save on tax and delivery, I was charged for eevery thing and I was told Mr.P.Nagaraj was not delivered and will not be delivered till 5.Jan.2021.
Please Investigate to refund charges to my Visa card.
Thanks.
Dr.Pandhi.
[protected]

We tried to chat online and call in to ask about expiration date of the gift certificate our company sent to us. The agent we talked to via online chatting claimed that we need to ask our company as she didn't have access to that information. We asked her to elevate to a supervisor, and she said all supervisors are busy and she refused to elevate. Then we tried to call. The agent picked up the phone with really loud background chatting. She claimed that she could not hear us when we were explaining our questions/asks, but every time we asked her if could hear us, she said "yes now I can hear you". We asked to elevate this to a supervisor and she said there's no supervisor. This is so unprofessional and unacceptable as customer services. We tried to ask the name of those agents, but they claimed their names are confidential information and refused to tell us. Please give us an explanations of the bad experiences we got.

Order # [protected] has been confirmed but what is missing is Apt. 4304. I'm afraid my sister-in-law won't receive it. The entire address is:
Jean Krause
(Kensington Golf and Country Club)
4965 Westchester Ct. Apt. 4304
Naples, Florida 34105
Please correct this by adding the apt. # before delivery on Dec. 24th
I attempted many phone calls but always waited at least an hour, even when I left my phone # for return call, it was never
received

Thank you for your help ! Frances E. McClelland
If there's a problem, please contact me at fe.[protected]@verizon.net

I ordered flower basket arrangement to be delivered at a friends home on December 15 because his mother had past away. The friend was having his mother's funeral on December the 16, we were hoping the flower basket would be delivered so he could have them for the funeral, Tuesday December 15th early evening I received confirmation that the flower basket had been delivered, so we we're pretty happy about that. The next day we asked my friend if he liked the flowers and he said they never delivered them. So you see our issue the 1-800-flowers lied. 1-800-flowers placed another order in December 16th after the funeral was over and said it would be delivered on December 17th and so far here it is 5:00 and no delivery again to my friends home so far. And 1-800-flowers never even offered anything for missing the date we needed the flowers to be there.

How hard is it to change a delivery address on a pending order at 800-flowers.com? I found out first hand, extremely difficult. I was given an order number that I was told twice by phone representatives was not valid.

I was kept on hold over 25 minutes the two times I tried to call when I found out the recipient address had changed. This problem is still not remediated but my checking account was debited $66.98 on 11/28/20. Pertinent info, senders name Jo Ann Walker, phone [protected], confirmation number given to me is [protected], recepient's name Claudia Vollmer-Mezza. Original address was 75 Fair St Wallingford Ct 06491. The address was changed to 38 Lamplight Lane Mildred CT 06460 then I found out her daughter had moved to a new address which is where she will on the delivery date of 12/21/20. The correct the arrangement should be sent to is 50 Bolt Lane Mildred CT 06462.

Can you please tell me how to get this corrected and have the arrangement. Please do not tell me to call your phone number again because the customer service is truly terrible. Please contact me. I would really appreciate a phone call from a human rather than an email. But it you must contact me via email my address is [protected]@gmail.com

Thank you for your assistance in this matter. The set delivery date to the incorrect address is 12/21/20.

I ordered flowers from their FB ad that said Free service charge if I ordered sooner rather than later for Xmas delivery. I clicked on and choose a Holiday centerpiece. I filled out the order and wrote in all pertinent info. The process was continuing along to the point where I would put in c card info and then review order before it went through. Well, it went through without my reviewing it. I went to my email and there was the order with the $14.99 service charge. I called them and they told me they would refund the $14.99. I am not sure if they will. I will dispute the charge if necessary with Visa. I took a pic of FB ad... good thing cause I couldn't find it after the fact.
I have tried to contact them via email to complain, but they don't have a customer service email address. They don't want to hear from you. N
I got snookered by Zuckerburg FB Bullsh#$&t ads and screwed by 1800 flowers. Founder, McCann should be ashamed of himself.
Elaine Boaman
[protected]@aol.com

I ordered flowers to be delivered on Monday, November 9, for friend who had a death in the family. An email I received showed that my order was confirmed, but not that the flowers were delivered. This prompted me to call and inquire on Tuesday. I was told that 1-800-Flowers would call the florist to find out the details and who signed for the flowers and that you would call me back. No call, no email. I called back today to find out the status and was told that the florist said no one was home and so the flowers were just left on the porch. So let me get this straight... I spent $75.00 for a product that I have no idea ever reached the recipient? This is completely unacceptable. Why would they just be left on the porch anyway? Due to the circumstances it would not be appropriate for me to call the recipient to ask if she received my flowers. I would expect more professionalism from such a big business. Please provide more information or I guarantee you this is the last time I use 1-800-Flowers.

I ordered flowers to be delivered on October 31, 2020 for a birthday. The flowers were not delivered. I checked the website which says the order is " in transit" When I call the toll free number, it refers you back to the website for information about your order. It seems that I am out of $75.00 for this product without any way to get satisfaction. I would like a refund, or delivery of the product.

I placed my order at 10:37 am pst. As of 6:18pm order was never delivered. I called customer service who called florist. The florist told them I just had to wait 30 more minutes. I checked and saw no movement on my tracking. I called again at 7:37pm and rep called florist again and said they would call me. I asked if I was getting my order and I was told no.

My name is jeremy lacreuse.
I did order a flower from 1 800 flowers.com to be delivered to my wife in belgium, after the first original delivery date was missed because of the lack of communication from costumer service, we try to get that resolve for 4 days and everyday was a new lies and promises. 1 800 did not deliver smile but made my life absolutely a night mare for 4 days and costumer service was absolutely point less and clue less.

I will never order anything anymore from 1 800 flower. I use to work for this company was years ago and was quiet proud of it but not anymore.
You played with me for a week, created fake hope and did not resolve anything.
Family have a life they fulfill with little gift and smile but aggravation like you made me suffer with is inexcusable
Money was not what I want to hear about future credit, but I would love to speak with somebody responsible about my experience and maybe give you some of my feedback.
I do have an account at 1800 flowers.com and I am sure you can find all my information.

I was never expecting to write a complain to 1-800 unfortunately that was not right and not fair to play with people life this way.
Sincerely.
Mr. Lacreuse

Date of incident - 09/22/2020
Delivery Number - W01005706901802
First, to be honest this company did well in the past. After messing up a previous order last year for my wife while on deployment in military I forgave them and tried to send a simple arrangement of flowers to her workplace for her birthday. The flowers did not arrive as scheduled on 09/22/2020. I call customer service and they tell me the florist will deliver to our home. We wait, miss dinner reservations and I have to call customer service back to find out my home is out of the florist delivery area and they will redeliver the following day. Following day I call 2 hours prior to my wife's business closing and they tell me they can not be delivered today and will be re-delivered the following day. I call their "executive services" and they may refund my money if flowers do not arrive today, which can take up to 30 days on an American Express card. This company is one giant failure and does not even understand the basis of business.
I would like this company to deliver the flowers I promised to my wife
I would like customer service to understand the very basis of a business transaction and why they should at a minimum complete the business agreement as promised. Would be terrible if they tried to exceed the standard like some of us do every day in healthcare.

1... I placed an order 6/28/2020 for 6/30... it was an error on the person taking this order... the order was delivered 7/30/2020. I explained this to the supervisor he became completely RUDE and Yelled... I then ask to speak to his supervisor and stated "No" I am applauded over how this was handled and the level of unprofessionalism. My $56.00 probably does not mean much to you, but I respectfully placed an order and received disrespect as a consumer. 2) I placed an order for 7/15-2020 the order was delivered with out the card

This company should be in the hands of the Attorney General for New York - if you want your heart broken because flowers were not delivered to your loved ones - or - if you feel the shame of ordering a funeral arrangement for a loved one only to find it was never delivered - then use this poor excuse for a floral delivery company. I gave them the benefit of the doubt after reading dubious reviews - no delivery and no notice - their response? A $10.00 off coupon for future orders - as if I would have anything to do with them again.

Additionally, as an AARP member, I thought this would be a sanctioned company - it is a disgrace to AARP. Don't waste your time and money - look elsewhere.

I orderd a fruit gift box with snacks for my grandparents back on 04/07/2020 then days and days, weeks and weeks go on with several promised delivery dates to have nothing delivered was very upsetting as my grandparents were expecting an item I bought and was having it delivered to them since they're not able to get out.
This is the worst place I have ever dealt with very poor customer service and lies after lies of promised delivery dates and times, every time the item wasn't delivered they never called me it was me following up to see what happened. Finally got my money back minus the Groupon I paid for on top of it.