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4.3 1472 Reviews

1-800-Flowers.com Complaints Summary

49 Resolved
236 Unresolved
Our verdict: With 1-800-Flowers.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1-800-Flowers.com reviews & complaints 297

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A
3:37 pm EST

1-800-Flowers.com Sent roses that had been outside in freezing weather for who knows how long.

Very poor customer service or whatever they call it.
I received a bouquet of 24 multi-colored roses on 1/7 from my daughter.

I followed to a t the instructions that came with roses. They were a bit brown on the tops, but I thought they’d come out of it. Well, no that did not happen. They began to wilt, never opened & continued with more brown crusty edges. I knew it was not a small price my daughter paid, so I wanted restitution.

I went online to chat & I literally spent 2 hours on chat with your bots and still, no resolution. I asked repeatedly to speak to a supervisor or to have one call me & no.
The last time an agent told me that, I was told the supervisor would call me. Another hour goes by & still no supervisor came on. Then both agents, Hannah & Jobell quit the chat.

You want to know why I am so upset & angry? My daughter, who sent these to me for my birthday this Monday 1/9. My daughter & I have not had the best relationship, so for me to receive these were a big deal.
These were outside my door for who knows how long in 28-30 degree weather on that day, 1/7 they were sent. Yes, I’ve looked up the exact temperatures for that day. I don’t know how long they sat on a truck in further bad weather?

My birthday was Monday. This has been a very challenging week & then for your “customer service” agents to not resolve issue over 2 hours? Cmon!
I decided to call in and I spoke with Kyle who in 40 mins. had found a local florist to deliver what I wanted, not what your agent wanted me to settle for.
I’m sure that Jim McCann would not be happy to have his company run like this & make customers upset. BTW, feel free to send this to him. I’d love to talk.

Desired outcome: Sent new 2 dozen roses of my choosing, not theirs that they tried to do. Reimburse my daughter who paid for a defective product.An apology to both my daughter & I for lousy customer service.

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C
4:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

1-800-Flowers.com Order#w01005846425270

Good Afternoon,

I am an admin at Shell Corporation. I ordered flowers for one of my managers in my department because he was stuck in Canada and would not be able to get them order in time. I contacted your customer support via chat on your website. Dana went back and forth with me concerning the name of the flowers we ordered. I just wanted to know why the flowers did not include the tulips per description and picture. I wanted it to be resolved, however she told me that I needed to reorder because the florist only made what I ordered. Apparently not because the bouquet did not have tulips. My boss paid $115 for flowers that did not have the signature flower his wife loves. This is unacceptable. CS did not want to bring resolution to the missing tulips. This is why I am reaching out. Please email me at cher.[protected]@shell.com if this issue can be resolved.

Desired outcome: Refund full/partial or resend with tulips included

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U
5:34 pm EST

1-800-Flowers.com Flowers

I ordered flowers for my niece, who had just had a baby. The flowers did not come arranged, looked like they were shoved in a vase. Extremely disappointed

Not able to get it resolved by calling customer service. One is directed to a service center in India. Cannot understand the person on the phone.

I will never order from 1-800 flowers again. Disappointed with product and service. I even have a picture of the flowers that were sent.

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S
10:51 am EST

1-800-Flowers.com No delivery

Second time using this company to send flowers to mil. First time flowers left outside of a closed building 2 buildings over from address and expected her to "find them". This time asked for a specific day of delivery and ordered 3 days in advance and had them sent to sil to avoid previous problem. The day came and went no flowers; they asked me to give them until end of business the next day. I did, no flowers. Firs, t they wanted to give me 20% off of next order {hahaha}, then they offered me 50% off of undelivered flowers. Finally got hannah to agree to a refund, never happened. Then 4 days later they sent me a picture of box of flowers sitting in front of a door. Great except they never bothered to see in anyone was there. They flew out the day after christmas, 4 days after flowers were to be delivered. Which was why I had them delivered early on a certain day. But then I looked at the picture, no snow, in an area that had just had a major snowstorm.

Desired outcome: FULL REFUND

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B
1:06 pm EST

1-800-Flowers.com I ordered the tree of roses and white Asters, Christmas greens and red draping ribbon. s

First of all this was order same day and when I checked at 7:30 pm the update said attempted delivery 8:59pm, unable to deliver.- lie! That was on 12/21 wed. On Thursday 12-22,I talked to agent who took off charge for same day and flowers were delivered. I wish I could send you photo of what was sent...more a tower then a tree all sorts of greens sticking out every which way with a few flowers and a ton of status or baby's breath poking out. It was shabby in comparison to the beautiful organized three of roses asters, red carnations, babies breath and a hint of evergreens, red ribbons draping down on 4 sides. So I contact agent again who asked that they be given another chance. I agreed, with several specifics I wanted them to know I expected...

and they sent a very nice little glass bouquet of flowers but again not even close to what I paid $80 ish for. It was maybe 9-10 inches high at best. What I paid for was to be about 20 inches tall, 15 wide at base. I am so disappointed, frustrated and angry. I will never use this service again...if you can't at least closely replicate what's ordered, why even show photos. I feel duped, scammed..thanks slot for stealing my money! Merry Christmas! 12-31-22

Desired outcome: Refund, at this point there is nothing else I want for this mess

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S
12:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

1-800-Flowers.com flowers arrived half dead

My best friends husband passed away on Dec 23 and I called to have flowers delivered to her on Dec 26 when they arrived the flowers were wilted and looked dead. I was told she would get a replacement sent over but today is Dec 30 and she is still waiting for her replacement flowers.

I am so disappointed with your company that I will never use you again and I will be sure and tell EVERYONE I know about this , you have certainly let your business go to HELL.

Desired outcome: stop treating people like this when we get flowers delivered it isn't always a happy time and having things like this happen can make matters worse.Take pride in your business.

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S
10:27 pm EST

1-800-Flowers.com Flower arrangements 1-800-Flowers.com Lovely Lavender Medley for Winter-MD Product Number: 191182M

I ordered a beautiful arrangement for my sister birthday that is only maybe Half the flower the arrangement was suppose to have. I’m very upset that I spent over $70 for this embarrassment of arrangement.

I will never order flowers from here if this is what I’m getting. I think me sister should get another arrangement sent to her that is done correctly.

Desired outcome: Another arrangement should be Sister to my sister that is done correctly!

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J
11:11 am EST

1-800-Flowers.com Flowers not delivered on same day. Orderedpflowpers at noon today.

You are now just mzssong w me. Its sad you coulnt deliver a simple.flower arrangement. Maybe you me another line of work. Thank you for ruining my Holidays and someones bday. Must be tough being you and hqve to lool in mirror everyday.

Thats all the info u need from me. Now pretty please with sugar sugar on top refund my money. Its Christmas for Chrits sakes.

States in ur promo header if ordered by 230pm same day service. I woulda done it myself. U ruined our day n her birthday.

Order # W01005840763146

Still not delivered

I ordered flowers at 206 pm on 12 13 2022 to be delivered that day. Still nor delivered.

Omg please just refund my money please. This is a joke

Desired outcome: Refund all money

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10:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

1-800-Flowers.com Flowers

I ordered a funeral spray for my father-in-law's funeral six days before the service and received a confirmation email. Called the morning of the service to confirm and was told the local florist was unable to fulfill the order. No phone call or email notification of this. Spoke with a supervisor who stated they found another florist and the spray would be delivered before the 7pm rosary. Flowers never arrived. Called after the service demanding a refund and after being placed on hold numerous times, was offered a 20 dollar credit for the "inconvenience". Told them to keep the 20 bucks as I will NEVER use this company again. Total nightmare and if I could give them 0 stars, I would.

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Y
4:01 pm EST

1-800-Flowers.com Delivery day and extra delivery charges for delivery at selected day

Hi My order # is [protected]

At the time of the order i choose the delivery option (delivery on Thursday November 17).

By choosing this delivery option i paid extra $5.99. If i would choose delivery day Friday November 18, i would not pay any additional charges for the express delivery.

The package was delivered on Friday November 18 at 2:45 instead of November 17 as i paid.

I am requesting the return money for delivery in amount of $5.99 due to meeting the delivery date as i paid for

Please call me back to discuss at [protected]

Regards

Yelena

Desired outcome: I would like to get my delivery money back

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K
9:46 pm EST

1-800-Flowers.com Nightmare

My name is Kymberly Ruff and I placed an order on your website today November 8th, 2022 at approximately 1pm PST. Immediately after the order I received a confirmation email for my order, but the delivery address listed on my order was incorrect. The address that I entered for delivery is 921 185th Street Court E Spanaway, WA 98387. I called immediately after placing my order to change the address to the above address because the one listed on my receipt was 2916 Forest Rim Ct S Puyallup, WA 98374, and I don't know anybody at this address. The agent I spoke with changed it to the correct address and repeated it back to me three times. Three hours later I received a text that said my order was delivered. This order is for my Grandmother's 80th birthday, which is why I paid extra to have them delivered today. I called my Grandma but she had not received the flowers. At that time, I reached out to your customer service team via text. I explained what happened and the agent was rude, aggressive, and called me a liar. She said that I had never called in and spoke with somebody to correct the address and that she couldn't send out replacement flowers until tomorrow. I told her that I do not accept that because the address discrepancy was not my fault, and I literally called 30 seconds after the order was placed. I paid extra to have these flowers delivered today for my Grandmas 80th Birthday and due to a glitch in your system the order was delivered to the wrong address. I asked her to please send out a replacement for today, which is when she became aggressive and called me a liar. I then called your customer service line and explained to the agent everything that had happened and requested a manager. She kept telling me she wouldn't help me because another agent had already spoke with me. She clearly did not want to help me. I then explained how the agent treated me via text and told her that I wanted to speak with a supervisor. She would put me on hold for a few minutes then tell me it would be an hour, then two hours, then she said her supervisor would call me back. I told her that I would prefer to wait on hold for a supervisor, and she kept increasing the amount of time the hold would be to talk to a supervisor desperately trying to get off the phone with me, despite my clear requests. She then told me a supervisor would call me back, and I refused another three times and insisted I wait on hold. I even said please do not hang up on me! She came back and then told me a supervisor would call me back and then she hung up on me! I have never been treated so absolutely terrible by any company in my entire life. I was just trying to send my Grandma flowers for her 80th birthday and nobody would help me. I then called your customer service number again (1-800-FLOWERS) and asked for a supervisor and refused to give my information because of how I was treated thus far. I was connected to a supervisor who was the first person in 5 hours that would even attempt to help me! Keep in mind, this is for an almost one-hundred-dollar order for flowers! She attempted to change the delivery date back to today, and even reached out to the florist for me. She showed a little bit of compassion and actually tried to help me. I would be happy to provide the text conversation with the second agent I spoke with that called me a liar. It's absolutely awful. I would also encourage you to listen to any calls recorded from my cell phone number [protected]. I just wanted my Grandma to get her flowers today, on her birthday, and that didn't happen. If I owned 1-800-FLOWERS I wouldn't want these employees representing my company in any way. There's probably nothing that can be done about my Grandma getting her flowers tonight, but in the least I would like a phone call back from somebody at corporate tomorrow, November 9th, 2022. I would like an apology from the agent that called me a liar and the one that hung up on me. Nobody should be able to treat somebody that way. It was extremely disrespectful. I also would like a refund after spending hours on the phone/texting trying to get somebody to even help me. I had to withhold my information for somebody to help me. If that's not discrimination I don't know what is.

Kym Ruff

[protected]

fuhrman. [protected]@gmail.com

Order #: W01005833080578

Desired outcome: I would like my Grandmas flowers to be delivered today November 8th, 2022.

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R
4:06 pm EDT

1-800-Flowers.com I just want a full refund and an apology for what happened.

I ordered a flower arrangement for a funeral to be delivered on 10/28/2022. I received a confirmation email stating that the flowers were delivered. I arrived at the funeral and the flowers weren't there. I called the mortuary for delivery confirmation, and I was told the flowers were never delivered. I called 1-800flowers.com to speak to customer service and was first told that the flowers were delivered. I called the mortuary office back and was told that they did not get a flower delivery that day for the deceased. They told me that flowers are signed for and/or pictures are taken to confirm delivery. I called 1-800Flowers back and was then told there was a problem with the florist and the flowers weren't delivered. The customer service representative offered to call the family and apologize, and then she offered me a partial refund for not providing the service I paid for. After I got upset, she offered a full refund and told me I'd get an email about the refund in 24 hours. 11/05/2022, Seven days later I had to call to make sure the refund was processed and request an email again. I am so disappointed and mortified that a company as big as 1-800Flowers would intentionally send a deceitful email confirming delivery of something that never happened during my time of bereavement and then try to charge me for a service they never provided.

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L
9:17 am EDT

1-800-Flowers.com Late or lost deliveries with false promises of refunds / discounts

I have had multiple RECORDED incidents, 10/20/20, 05/02/22, and today 10/31/22. All late deliveries or straight up undelivered. I have had a few prior to 2020 but handled those over the phone and no record. Luckily I started using their chat service and keeping the chat log. So the events are all the same. Place an order, the order either arrives days late or doesn’t arrive at all. I get in touch with customer service. They promise 50% off the order and a $20 savings towards a future order. It never happens. Today just sent me over the edge. I explained the issue of a late delivery (3 days past due) and so they basically say we have to reorder and redeliver…. well I get the song and dance of the discount and the $20 savings pass and I immediately respond that I have always been promised but never received these refunds and savings. They look back and say we have no record of past issues…well, I have the chat logs so I pull the dates and the conversation goes to the effect that we can process another $20 savings but nothing else. Ok, look, any promises you make don’t mean anything. Well, I am asked to look at my order history for the dates that I had the issues. So I go into my account and I have 3 orders. Total. From 8/2/22 to present. I have been a customer making orders for over a decade. Suddenly I am making a formal complaint and my order history disappears. And the company that has access to MY account is asking me to provide the data of my orders. That’s shady already. Well, as said, luckily, I have the chat logs. So I am able to provide dates and order numbers which they confirm and relay that there is nothing showing any issues on any of the orders. Even though I have the chat log proof.., pretty much told me I was out of luck. Too bad so sad.

Desired outcome: Promised 50% refunds from the first 2 orders, the $60 in total savings promised on the three orders, and a sincere apology from their management, public acknowledgment of their known and consistent defrauding of their customers.

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J
9:24 am EDT

1-800-Flowers.com a dish garden not delivered on the date to be delivered

I ordered a dish garden on sept 13 , to be delivered sept 16 for a memorial service. The service was held sat sept. 17 at zip code 07840.

Order number W01005827281052. I never received any notice when ordered or after of a delivery problem. I called sept 16 to check on delivery and was told this will be delivered monday sept 19. This order is being delivered by fed ex. tracking # [protected]. If I knew of this delivery by fed ex and not one or your own vans I would not have placed order.

So now not only is the delivery too late the plant is sitting in a fed ex truck. What condition will this plant be in?

order was placed by J. Karecki and J. Klein.

It really is too late to resolve problem just to make sure it is delivered monday! Also there should be notification when ordering of delivery status.

Thank you, JoAnn Karecki

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J
11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

1-800-Flowers.com flowers ordered and not delivered- and I was not told

I placed an online order for an employee's retirement- order placed day before at 5:30 PM for delivery next day (her last day of work). I am waiting for notification that they had been delivered the following day- I call customer service at 5:30 that day to be told "they are out for delivery and will be delivered by 8;00 PM"- a bit late in the day but OK. I follow up the next day to confirm receipt (since I had not received text) at 12:00 Noon (this is the day after they were supposed to have been delivered)- I am told again that they are "out for delivery". I call back at 8:00 THAT NIGHT- and am finally told that no florist in the city was willing to accept the delivery order !

So I ordered online, and order accepted, and credit card charged. I call to follow up twice and were lied to each time by their out of country 'customer service' who's standard answer appears to be ' they are on the truck to be delivered".

I call back a third time- only to finally be advised that 1 800 flowers cannot get them delivered- but of course this is the day after they were supposed to have been there, I need to order again from an ACTUAL FLORIST.

Save yourself the trouble and embarrassment I have had- and just locate and order from a local florist- so your order may actually arive.

Desired outcome: That 1 800 Flowers goes out of business. I will share my bad experience with as many sites as I can list it- and hopefully save other people the same issues.

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M
4:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

1-800-Flowers.com late delivery & wrong card with flowers

Order # [protected] August 11,2022

Flowers for my daughter's birthday delivered to her work so late in the day & the card attached was for a death in someone's family. I was in utter shock when she informed me of the card that was attached. I am the Dad that makes the day extra special & now I feel as if I failed. Such a joyous day for my daughter turns into a sour moment. Receiving the flowers so late in the day & that card attached definitely put her in a bad spot for the remainder of the evening. Called & emailed the Winter Park location with no response. I am involved with many businesses in Winter Park & I am holding back from informing anyone of the situation until I feel I can get some closure.

Desired outcome: total reimbursement

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G
1:22 pm EDT

1-800-Flowers.com Called three times to resolve an issue.

August of 2022.

The order was incomplete before finished. Never received a receipt. Called within the 15 minute grace period to cancel. Operator told me she was not authorized to cancel order and told me to call after 8am. Second call, after 8 am, told it was a weekend and no one could help until Monday. Called a provided 866 number on Monday. After several moments of negotiating, I was told my order was canceled, however, a receipt was not ready but would be emailed to me later in the day. The employee would not or could not provide a tracking/event number for the supposed refund. Disputting charges with cc company.

Desired outcome: Waiting

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J
1:09 pm EDT

1-800-Flowers.com we ordered flowers for furenal not deleivered

A passing of out of town family member , ordered arrangement on saturday7/29 am for sunday funeral 7/31 received phone call 1 hour before delivery saying cant have delivery until monday ! NOT ACCEPTABLE ! order went through with no red flags , then not even given any time to find someone else . I can not beleive that this is allowed to happen much less told oh we will give you a % off it will just be a day late! i WILL MAKE SURE ANYONE I KNOW WILL NEVER USE THIS COMPANY AGAIN!

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U
5:09 pm EDT

1-800-Flowers.com Extremely poor customer service and business practices

Poor customer service to resolve an issue of a missed delivery. An order/arrangement was supposed to be delivered on a Tuesday. It was late according to the tracking service and due to be delivered the next day. On the tracking service (fedex) it was ‘delivered’ but no delivery to be found. I called and another order was put in its place to make up for the first. When I called on the day of the delivery on the 2nd shipment, I was told that my order was put on hold (!). I asked for a refund due to the lack of confidence in 1-800-flowers business practices. They tried to offer me a 3rd arrangement (what?!) but I refused their offer to save myself the trouble with another missing or late shipment.

Today, MONDAY (6 days later) the DEAD flowers/arrangement was delivered. See pictures if the horrific dead flowers.

Desired outcome: Reset the business mission to make customers happy with good business practices and deliver promises made for the expensive cost us customers pay for.

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E
8:14 pm EDT

1-800-Flowers.com Constant pushing of political views

Please stick with selling flowers and gifts and stop with the political statements and asking us to donate to your causes.

Or maybe start promoting things all of your customers can get behind.

Got the message that my complaint is too short to be published - that's a first :).

I just want to see pretty flowers and gifts without having to be bombarded with your political views that I have to watch/listen to every day elsewhere.

Be a respite from the political stuff - please.

Desired outcome: stop the political ads on the website and in emails

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1-800-Flowers.com Customer Reviews Overview

1-800-Flowers.com is an online retailer specializing in floral arrangements and gifts. They offer a variety of products including fresh flowers, plants, gift baskets, and assorted food items. The company provides services for a range of occasions such as birthdays, anniversaries, and sympathy expressions. Customers can place orders through their website or by phone, with options for same-day delivery and international shipping. The site also features a selection of add-ons like balloons and chocolates to complement purchases.

1-800-Flowers.com In-depth Review

Website Design and User Experience: The website design of 1-800-Flowers.com is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find the desired products. The search function is efficient, allowing users to quickly find specific items or browse through different categories. Overall, the website provides a seamless and enjoyable user experience.

Product Variety and Quality: 1-800-Flowers.com offers a wide range of products, including fresh flowers, plants, gift baskets, and gourmet treats. The variety is impressive, with options for every occasion and budget. The quality of the products is consistently high, with fresh and vibrant flowers, well-packaged gifts, and delicious treats. Customers can trust that they are receiving top-notch products.

Ordering Process and Customer Service: The ordering process on 1-800-Flowers.com is straightforward and hassle-free. The website provides clear instructions and prompts at each step, ensuring a smooth transaction. Customer service is exceptional, with friendly and knowledgeable representatives available to assist with any inquiries or issues. They are responsive and go above and beyond to ensure customer satisfaction.

Delivery and Packaging: The delivery service of 1-800-Flowers.com is reliable and efficient. Orders are delivered promptly and in excellent condition. The packaging is secure and protects the products during transit. Whether it's a bouquet of flowers or a delicate gift basket, customers can trust that their items will arrive fresh and intact.

Pricing and Value for Money: The pricing of 1-800-Flowers.com is competitive and offers good value for money. While some products may be on the higher end, the quality and presentation justify the cost. The website also frequently offers discounts and promotions, allowing customers to save on their purchases. Overall, customers can expect to receive excellent value for the price paid.

Customer Reviews and Ratings: 1-800-Flowers.com has received positive customer reviews and ratings. Customers appreciate the quality of the products, the reliable delivery service, and the excellent customer support. The website also features customer testimonials, providing further assurance of the company's commitment to customer satisfaction.

Return and Refund Policy: 1-800-Flowers.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can contact customer service within a specified timeframe to request a return or refund. The company strives to resolve any issues promptly and ensure customer satisfaction.

Additional Services and Features: In addition to their wide product selection, 1-800-Flowers.com offers various additional services and features. These include same-day delivery, personalized messages, and the option to add extras such as balloons or chocolates to orders. These additional services enhance the overall gifting experience and allow customers to customize their gifts.

Overall Experience and Recommendation: Overall, 1-800-Flowers.com provides an excellent online shopping experience for floral and gift needs. The website design is user-friendly, the product variety and quality are impressive, and the ordering process is seamless. The reliable delivery service, competitive pricing, and exceptional customer service further contribute to a positive experience. Based on these factors, I highly recommend 1-800-Flowers.com for all your gifting needs.

How to file a complaint about 1-800-Flowers.com?

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Contact 1-800-Flowers.com customer service

Phone number

+1 (800) 356-9377

Website

www.1800flowers.com

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