CB Telecommunications Zain Group Terminating line

Zain Group review: Terminating line

Jorge Manuel of US

Nov 21, 2023 4:16 pm EST

Verified customer

Featured review

In april i get post paid plan shabab 199 and the sales person stated i can get device after 3 to 4 months. After 3 to 4 months i didnt received any device, so i went to branch again ask them again for my status or ranking he told me i am eligible and go to the main branch in dammam when i talked to one of the sales person he clearly states that i am not eligible and also stated to call the customer service 959 to know my ranking then from 5 to 6 months of waiting ive been calling customer service several times but no update informate about my ranking the information that they provide to me inorder to get the phone i must be very good ranking so i can get the phone without any down payment. Now i this Nov 2023 i go to the branch sales person who cannot speak english i tell him my status he said i can gget the phone i need to upgrade from shabab 399 then i can get the phone that is his offer to me to get the device however i paid 345 riyals but not understanding well and trying to understand the situation. Now im lost since bad service from the customer service then poor connection. I want to cancel my line and package but how about with the iPhone 15 pro max that i received? I just use it like for a month ? What should i do on this matter i cant pay the amount if in case it is one time payment. Please guide me through this.

Thank you

Zain Group - Sim card activation 73

Resolved

Zain Group - deactivation of service 62

Zain Group - barred outgoing calls 10

Resolved

Zain Group - zain sim 9

Resolved

Zain Group - many sim card in my iqama 6

Resolved

Zain Group - Deactivation English Ring back tune

Zain Group - network very slow after 4 pm, everyday

Resolved

Zain Group - Poor service

Resolved

Zain Group - Zain 5G internet 1

Zain Group - dedeuction of money 4

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Zain Group contacts

Zain Group phone numbers

+965 24 644 444
+965 24 644 444

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11%
Confidence score

Kuwait

+966 592 411 111
+966 592 411 111

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25%
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Saudi Arabia, Head Office

+966 590 000 959
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44%
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Saudi Arabia, Customer Service

+961 380 0111
+961 380 0111

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100%
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Lebanon

+249 90 001 111
+249 90 001 111

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100%
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Sudan

+211 912 300 000
+211 912 300 000

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100%
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South Sudan

+973 36 031 000
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Bahrain

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Iraq

+962 797 900 900
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Jordan

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