Makro Online
reviews and complaints

I was at Makro Vaal today, and very disappointed at the service received and also the attitude of the staff and management, towards me as customer. Makro Vaal errected a big tent in the parking area with the last stock final clearance sale, I selected some sportgear, when I got to the till to pay there were 2 tellers sitting around, after I had to ask a staff member (Nobiki Mandlase) to assist she inform me the systems offline she can't help me while i was still talking trying to find a solution as to how to complete my purchase her private cell phone rang and she ignored me and answered her phone i informed them that i was in a hurry could we please find a solution she called a supervisor who called another supervisor who toke 15 min to arrive and i said that their attitudes was not professional and i was going to report it the supervisor tried to intimidate me, threatened us and even toke a picture of our car and number plate if any harm should come to myself or my vehicle as a result of this complaint futher steps will be take we also have pictures that was taken after the threats and witnesses to this incident

Dear Makro
I'm a regular online shopper at numerous online shops, I order pay for items that comes from China, and this get's delivered in 7 - 9 days.

We placed and order online, had to pay for and then after I phoned about 7 times only to discover my order is delayed as the branch does not have stock. Then half of the order was delivered. And a promise that the outstanding will be delivered asap. Yesterdat 4/10/17 I once again had to phone to find out when is the other tables getting delivered. Hello if this is the way you want to run your online business, close it immediately or get a dedicated team to hand orders and pull stock from different stores without the customer knowing that your doing this. Run a professional department and not a make shift online company.

Over the years I have supported Makro and will continue to do so, but I will drive there and pay and collect my own goods, if you dont have it in stock I will then just go to the next supplier and buy there. NEVER AGAIN WILL I SHOP ONLINE> >>>>> BAD EXPERIENCE.

Today I get a phone call, your order will be delivered on the 18th October 2017 . CLOSE THE ONLINE SHOP RATHER.

Kind Regards
Adrian Mare

Very upset and disappointed in Makro as a flagship wholesaler.

I have returned a philips iron that is still under guarantee on the 20/09/2017. Why does it have to take 21 working days to repair/analyse.
Please return it to me and i will repair it on my own in less than your proposed time. Very disappointed with this customer service. How much does makro lose by replacing a malfunctioning item immediately? crediblity? popularity?

I bought a Defy fridge on the 26th of Feb and the fridge started having funny noise load after a month or two I reported this matter and 3 Technicians to fix. I have the noise back and am told that the item cannot be changed because its older than 6 months the problem occurred when I still had the warranty. I have reported to Rosina but she tried to send the matter up but I never heard any manager trying to fix the problem or calling. I need to be assisted to this matter either from Defy or Makro cause that's where I bought the fridge. Hope you be assisted soon before i go to Makro and make scene.

Your staff need training on customer service and time management - what is the use of having new technology available for customers when the staff has so much paperwork it takes customer an hour and a half to collect an oder of one product which will fit in small plastic packet - very disappointed in your brand in future I will make use of PnP online.

I bought a wAshing machine from Makro Centurion, paid for it on Tuesday. After nobody contacting me, I had to phone to find out about delivery in Highveld Centurion. It is Saturday, I received a call that my washing machine will be delivered this morning. It is now 5:30 in the afternoon and still nothing. I had to change my plans for the entire day and nobody bothered to contact me to explain. You can keep you washing machine. I will not buy from you and I will send my complaint to the consumers act. I want my money back asap. Lynette Cokayne [protected] 😡

On the 1st of August I ordered a Whirlpool tumble dryer which arrived on the 5th of August. When we unpacked the dryer we realized it was completely dented on one side. We phoned the customer service and asked to have the dryer picked up again and deliver a new appliance. We are now one month later and needless to say, we still do not have a new tumble dryer. We have had numerous mails and calls to no avail. We do not get any updates whatsoever. I have asked over a week ago for the order to please be cancelled and my money returned but - nothing. By the looks of it the mails we do get after complaining again and again, seem to be automated replies, as we are always told that this matter will be dealt with with the utmost urgency.
We really feel, that we have been patient enough and have come to the end of the line. Again, needless to say, once this matter is sorted, we will not do business with Macro again.

I bought a laptop at Makro Wonderboom and took it over 12 months term. According to the lady at the counter you pay the laptop for 12 months and after that you pay the interest. I have launched several complains at the store and forever wait for someone to call me regarding the issue. We received several call from your collections department who also said they will get someone to call me.

Please contact me urgently

[protected]@yahoo.com

I bought a Alva Santa Monica Hooded Gas BBQ from Makro Silverlakes in Pretoria on 26/06/2017 at an discounted price of R2999.00.

When I tried =to assemble the product I saw that the box did not contain an assembly/owners manual I also found that the box did not contain the small arts required to assemble the braai.

I went to the store and spoke to Albert the manager at the outdoor department, who suggested that I return the braai. On 28/06/2017 I returned the braai, at this given day Albert was in a meeting and he could not assist me in the returning process. I explained to the lady that I do not want a refund but I would like a replacement Alva Santa Monica Hooded Gas braai, she however gave me a voucher for the product.

Albert later the day phoned me and confirmend if would prefer a braai, and I said yes I am willing to wait until Makro have stock, he said he would make the product available at the same cost as I paid for the item.

To date I did not receive any feedback in this regard, I how ever notice that Makro is not getting new stock in the Alva and Megamaster series, as if you are changing to a new brand.

Good day,

Hope you are doing well. I bought TV in Makro Wood mead on 11/07/2017. I had few complaints on the Tv.
1. When i am watching you tube it is suddenly coming out of it.
2. When i connected to HDMI cable it is coming as "No signal"
3. Even the TV is very slow.

So i phoned to customer care, it was keep on Ringing and nobody pick up the call. The service is very bad. Please Phone me on [protected].

Thanks,
Nagendra Thulasi

I have bought a microwave oven a year back, then it stop working. I took it back for repairs. I have waited almost six weeks, I didn't receive any feedback. After six week weeks I went to find out what is going on, when I came there, the microwave was back, but I was not informed.

I am an old lady, so I had to wait that my son can help me to take it out of the car. Surprise it was not working. I looked online for makro, the email address and the telephone number is not working. Now I must get somebody to help me to take it back.

Can you please help me

Mev NA Cloete
MACRO CARD [protected]
[protected]
.

My husband and I went to Makro Strubens Valley on Friday 16th June 2017 to buy a tumble dryer, we went straight up to one of the sales people on the floor of the appliance department and asked to be shown the Defy products. We chose a Defy tumble dryer and then went straight to pay for it at the Multimedia department and subsequently went to the Collections to collect our tumble dryer.

Upon arrival we were asked by the security officer where our "Tax Invoice" was, as it was not stapled together with the other slips we had been given and the tumble dryer could not be released.

All the original paperwork given to us had been stapled together by the cashier when we made payment.

We had given the security officer exactly what the cashier at the Multimedia till had given us.

The paperwork was also stamped by security as we left the store to drive around to collections, why were we not asked at this point for the Tax Invoice?

Once we were informed at collections that the tumble dryer could not be released as there was no Tax Invoice, we requested that they contact the teller and ask where our Tax Invoice was.

We were told to go back to the store and sort the matter out ourselves. No effort was being made at this department to help either, only excuses were being offered.

We then drove all the way back to the store and went straight to the salesman who sold us the tumble dryer and asked him why had we not received any Tax Invoice?

The salesman returned back to the cashier with me who originally rang up the item and gave us the slips.

The cashier returned his questions with a stare of complete blankness and apathy, she made no attempt to answer, or even find the Invoice or even resolve the matter.

At this point my husband requested that he be refunded as Nobody seemed to know what happened with the Tax invoice.

The manager arrived, did not even apologise to us for the inconvenience or even attempt to find out what had happened to the Tax Invoice, his attitude was on par with the cashiers, he just said, "give them their money back" and walked off. No Apology Nothing!

I find this service to be absolutely disgusting and the incompetence of the Makro staff is something that beggars belief.

The problem is with the lady cashier.

She did not print out our Tax Invoice and give it to us.

NO ONE bothered to investigate the matter or reprimand the cashier for not doing her job properly.

She caused tremendous trouble, inconvenience and stress to the situation that could have been resolved with a bit of effort for all parties involved, the managers behaviour was no better than that of his cashier.

I tried to buy a Wildberry white toilet seat with duckboard which was on a sale table with a banner `up to 70%`. Item was not priced so I tied for 1 hour to get a price, everybody looked for somebody who was not there, eventually I was given a name and told to go to the till, that person would be able to tell me what the sale price was. The till operator did not know the person ` a zulu name` so she called Snothile Ngwenya how tried for 30 minutes to get help, he said he was looking for Vernon Chetty who was nowhere to be found, , eventually he got through to a Hazel and asked her if he could give me 50% off the scanned price she refused and offered R100 discount - completely contra to the banner on the table, in my opinion the Makro Sale Table is FALSE ADVERTISING

(Samsung 32l grill microwave silver) serial no. [protected]
I bought my micro-oven (Samsung 32l grill microwave silver) around 2014 february and also bought extended warranty (5years) so the warranty is still valid till 2019 february. I booked it for the first time in johannesburg, woodmead in january for repair and it successfully repaired but it only worked for over 3 months and went faulty again. So I booked it again but this time it was not fixed because the supervisor told me that they found dead cockroaches inside the micro-oven for that reason the extended warranty was voided and was canceled.

I explained to him that I don't have cockroaches at my house, makro can go to my house if need assurance, asked him what if the cockroaches went into my microwave under their care because no one opened it when I brought it in and he said there have been there for more than 6 months.

If they were there in january when I first booked it in why did they fix it and not mention any cockroaches. Please help me. Repair ref (2436081)

Myself and a co-worker turned around at Makro Polokwane's tills today for the 4th time in a matter of 2 months as we could not pay for the goods we wanted to purchase because the speedpoints are not working. We went over the street to other shops and there was no problem paying with the same bank cards so the problem could not be that the banks are offline. I really wonder how much money and sales are lost due to this problem at Makro. Most people today do not walk around with lots of cash on them to avoid being robbed. This is really a problem and seems to be a constant problem.

Makro special offered a j1 samsung cellphone for r1449, we drove to the store with an excitement to get the cellphone to our surprise we were told that the special was a printing error the cellphones actual price is r1949 and there were posters on the floor with apologies for the inconvienance and i don't understand why would this affect the client and not the store taking accountability and giving us the phone of the price advertised ..Makro is now plotting that the cellphone is out of stock as that's the easiest way of getting out of the mess created ...I am not impressed of such behavior as i used my time and petrol to drive all the way for such sick service.

On Thursday 8/12/16 our local news paper had a Makro advertisement inside. They advertised this vodaphone tablet bundle. 10" tablet 24 month contract for only 89 per month plus 500 megs included. And it stipulated clearly that this deal start on the 9 th of December 2016.
I stay 50 kilometers from the shop. Leave work early, short time and drove to Makro to do the deal. When I got there, the lady told me that the stock has not yet arrived from their suppliers.

This is very poor from Makro side. The manager himself, wasn't much of help either.
I have now lost 4 hours from work. and has driven 100 kilometers and lost R 100 on fuel.

I am very disappointed in that branch

Regards

Charles Smith

[protected]@gmail.com
Work : [protected]

On Saturday the 29th of October I purchased 2 gopro hero's which were bundled together and marked for 1 price of R2499.00, when I get home which is 2 hours away in phalaborwa I find that one of the boxes does not have a camera in it just the accessories . I had to drive back the next day to collect my other camera the person in charge of that department says it was only supposed to be 1 for that price. I disagreed because I asked other staff about it and they confirmed it was 2 for that price and makro being a huge chain store part of the Walmart group they cannot mislead and falsely advertise to customers. I further spoke to the floor manager Piet Moekwena and he then confirmed it was a mistake on their side, he agreed that I will get both for the price I paid which is R2499.00. This was fine until he found out that the box of the 2nd camera is R4800.00 and he said he will have to get higher authority to release it to me but he will definitely do so and deliver it to me on Thursday the 3rd of November in which I wasn't happy but I accepted anyway and he said I should trust him that I will receive it. Piet did contact me yesterday the 31st of October and informed that everything was still fine he then phoned me today 1st of November to let me know that he will not be giving me the 2nd gopro due to reasons that made no sense because he had already assured me of the delivery and accepted the wrong advertising . I then phoned his store General Manager, Thabo and queried the situation. The GM had no sense of customer service and gave me a stiff attitude as if I was wrong in claiming that their staff had incorrectly priced and informed me of the items price. He refuses to accept that makro polokane was wrong in packaging both gopros together and giving me the customer what I saw it advertised for. I am extremely disgusted in how makro Polokwane can lie and cheat its customers out of false advertising and just hope to get the situation resolved.

I bought a lawn mower at Makro centurion on the 15th of July and it was broken the next day without even cutting 50sqm. My problem is when I bought the mower i was told by the sales lady that if anything happens to the mower it would be replaced for the next 2 years but when I returned the mower 15 days later they refused to fix or replace I got a quote to pay R1300 plus. Now Im talking to both Ryobi and makro and non of them are helpful.

Just want to inform you that my debit card was cloned on 4 September 2016 at 11h59 at till nr 29, invoice nr 514 and cashier nr 162 according to the Fraud investigation findings from Standard bank. A few fraudulent transactions then took place and I had to stop all my cards. This caused a lot of an necessary inconvenience for me as I had to take a days leave at work to resolve the issue. The incident took place at Makro vaal, please check your cashiers for interaction with any suspicious individuals who might be exchanging any form of device or of the sort.