CB Jewelry and Watches Cartier Cartier men’s watch

Cartier review: Cartier men’s watch

Ale Kraf of US

Nov 08, 2023 9:48 pm EST

Verified customer

Featured review

My spouse who recently purchased a Santos Dumont watch from Cartier got me a watch as well, the larger size, for a special occasion. While Cartier gladly accepted payment upfront, they were unable to procure the watch from another store in TX, turned out the whole US, and we were then told it had to be sourced from “overseas”. The watch arrived about 2 weeks later, apparently took 2 weeks to ship a watch to Houston; I was not notified that the watch had arrived, i found out when inquiring about the status. I was then told that the Cartier watch didnt have the right size wristband, weeks later was told they were unable to find one in the whole of Cartier’s universe. Mind you, i have an average-size men’s wrist. Kerry S, the sales person was not particularly helpful and seemed bored of the process; and escalated to Brian K, a manager in the store who had the customer service skills of a junior sales clerk at 7eleven. He was neither apologetic, nor appreciative, and demonstrated no willingness or effort to recover the service problems; 3 requests for good faith gesture of a compensation were simply ignored. Just before i decided whether to cancel the order i called the store one last time and requested Brian’s manager, ‘busy w/ a client’ to call me back. Never received a call. The sales people though thanked me for canceling the order. Abhorrent service and incompetence. Avoid Cartier Houston, and these 2 individuals.

Cartier - Unauthorized billing 15

Resolved

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Cartier contacts

Cartier phone numbers

800 0007 7775
800 0007 7775

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International

1800 130 000
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Australia

1800 1651 0809
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Philippines

1800 011 333
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Thailand

+1 (800) 227-8437
+1 (800) 227-8437

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Mexico

+41 445 809 090
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Switzerland

+1 (855) 888-8798
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Canada

+44 203 147 4850
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United Kingdom & Ireland

+64 800 880 197
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New Zealand

+32 24 002 600
+32 24 002 600

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Belgium

+359 29 893 313
+359 29 893 313

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+420 800 144 269
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Czech Republic

+33 142 184 383
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France

+49 895 598 4221
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Germany

+39 23 026 548
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Italy

+31 207 192 455
+31 207 192 455

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Netherlands

+48 800 121 5549
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+351 213 302 420
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+34 900 505 403
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+60 323 035 088
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Taiwan

+971 44 253 001
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UAE, Middle East & India

+84 12 065 286
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Vietnam

+55 113 759 3240
+55 113 759 3240

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Brazil

+1 (800) 227-8437
+1 (800) 227-8437

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