CB Investment, Insurance and Financial PayPal Financial and customer service

PayPal review: Financial and customer service

tpopely of Lakewood, US

Oct 28, 2023 8:32 am EDT

Featured review

I bought a Denon AVR (receiver) from ebay using PayPal. I had PayPal Credit set as my preferred payment method. PayPal chose to use my bank account to pay for the receiver instead without my authorization. There was not enough money in my bank account to pay for the receiver so I stopped payment from my bank account. PayPal then charged the total to my PayPal account, which had $0.00 available. I don't know why they chose to use an empty account rather than my PayPal Credit account as I instructed. They now claim that I owe them money because the account they used was empty and they paid for the receiver themselves. I understand that it was their money, but had they used the account I selected, there would have been no problem. I do not have the money to give them and I should not have been forced into this position where I now face a collections situation. I spent over a month trying to navigate PayPal's customer service system, which is the worst I've ever experienced. However, not a single person ever disagreed with me about my preferred payment method having been PayPal Credit. I contacted the Ohio Attorney General's office and they contacted PayPal. In their response, PayPal said than my bank account was my preferred payment method. That is a lie There was not enough money in that account in the first place and I bought 2 TVs and 2 receivers in the same time frame, all with my PayPal Credit account. Some things were returned and I kept one of each. I would not have switched to my bank account for one item that cost more than what was in my account. Based on a lie, PayPal has deemed this as a final decision. When two parties are having a dispute, one of those parties cannot be the one to decide who wins the dispute. I have requested voice recording evidence from PayPal and I'm waiting for it now, even though they think this matter is closed. That is not for them to decide.

Claimed loss: $576.18 plus 40 hours @ $75 per hour

Desired outcome: PayPal apologizes to me and drops their request and collections efforts for payment. They return my PayPal accounts to normal and go on about their business, hopefully cleaning up their act and improving their customer service.

PayPal - hard credit inquiry 16

PayPal - hard credit check without my authorization 65

Resolved

PayPal - unauthorized billing! 17

Resolved

PayPal - impossible to pay bill online 19

PayPal - payments & credits 20

PayPal - Glo Carts

PayPal - request to release my funds 1

PayPal - I cant open my account

PayPal - I was told I won 1000 $$$

PayPal - Permanent limitations of the account; account: kiiatacia33@outlook.com with $735.28

View all PayPal reviews and complaints

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PayPal contacts

PayPal phone numbers

1800 948 510
1800 948 510

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Ireland

1800 073 263
1800 073 263

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Australia

8800 333 2676
8800 333 2676

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Russia

+1 (800) 419-9833
+1 (800) 419-9833

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India

+1 (800) 925-0308
+1 (800) 925-0308

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Mexico

+1 (888) 221-1161
+1 (888) 221-1161

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United States

+1 (877) 569-1116
+1 (877) 569-1116

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Canada

+44 800 358 7911
+44 800 358 7911

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United Kingdom

+64 508 257 434
+64 508 257 434

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New Zealand

+43 800 968 751
+43 800 968 751

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Austria

+32 80 050 855
+32 80 050 855

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Belgium

+45 80 251 640
+45 80 251 640

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Denmark

+33 800 942 890
+33 800 942 890

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France

+49 800 723 4500
+49 800 723 4500

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Germany

+39 800 975 345
+39 800 975 345

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Italy

+31 800 265 9239
+31 800 265 9239

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Netherlands

+47 80 056 330
+47 80 056 330

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Norway

+351 801 38 66 86
+351 801 38 66 86

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Poland

+48 213 665 621
+48 213 665 621

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Portugal

+34 900 801 665
+34 900 801 665

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Spain

+46 20 109 100
+46 20 109 100

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Sweden

+41 800 721 133
+41 800 721 133

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Switzerland

+86 212 891 3888
+86 212 891 3888

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China

+852 35 508 574
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Hong Kong

+81 367 397 360
+81 367 397 360

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Japan

+60 377 237 155
+60 377 237 155

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Malaysia

+65 65 104 584
+65 65 104 584

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Singapore

+886 287 933 455
+886 287 933 455

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Taiwan

+66 27 873 409
+66 27 873 409

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Thailand

+54 800 222 0252
+54 800 222 0252

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Argentina

+55 800 047 4482
+55 800 047 4482

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Brazil

+56 800 395 481
+56 800 395 481

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Chile

+1 (408) 967-1000
+1 (408) 967-1000

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