Randburg Licensing Department reviews and complaints

I did my renewal of drivers license card in March. I was told to come back the en of April and not to wait for an sms. Last week of April went back they told me another 3 weeks went today which is the 2nd of June juat to find out it is still not there because of a routine machine maintenance. I drove all the way from the free state as I moved there after application of renewal. Why did they not tell me in March that there is going to be maintanance and that it is going to take longer now I have to come back end of the month again or get a third party to come and collect my closest third party is in Cullinan and they also require a bunch of papers for premition to collect on my behalf. I was so mad that I had a panic attack.

Good luck to you if you need to deal with them.

My wife and daughter went to book for her learners license. My young daughter was subjected to abuse that was disgusting. One of the employees even said to a young boy next to her that he must just "voetsek" away and if she is there when he writes his test, she will ensure that he fails.
Then another lady told my wife to get out of the office very aggressively saying" get out, get out, get out. Shoe shoe! That is no way to talk to anyone especially a lady and a person that means no harm to anyone.
My daughter was shouted at on numerous occasions.
Ive heard so many bad stories about the racist attitudes of the staff there but now we have seen it first hand.
Surely there must be some form of action that can be taken to this disgusting and racist behaviour. I am a massive tax payer and when I see this kind of attitude, I want to sell up and leave this beautiful country

On Friday 25 May 2018, I took a day's leave to ensure that I renewed my drivers license at the Randburg Licensing Department.

Upon entry of the building at 11h15, the man at the front pointedly ignored me and proceeded to help another man. I chose to ignore this however rude it was.

He then turned to me and said that there was a meeting with the union that afternoon and that they were closing early. There was a chance that the licensing people may not see some of us. As there appeared to be more than enough time, I joined the queue snaking up and down the stairs. More people were admitted all the time.

After eventually making it onto the chairs after a 2.5 hour wait in the corridors, the actual licensing department door was summarily closed in our faces as everyone was packing up.
I was the second person from the door. At no point was any official time cutoff indicated and the guy at the front downstairs continued admitting people all the time right up to this point. (Despite asking twice during the 2.5 hour wait from entirely apathetic employees if there was a cutoff time (so that we didnt waste it in a queue if we definitely were not going to be seen), not one person came back to us in the queue to inform us.

There was a slight verbal altercation when the door was closed by Ms Ponsho Ledxaba (apparently the manager there), as people were incensed about the lack and the quality of the communications - the left hand clearly didnt know what the right hand was doing. People were protesting very loudly about this complete lack of regard. The guy from downstairs came upstairs and Ms Ledxaba's request and couldnt explain to us WHY he had continued letting people in as well as why he had not informed us of the cutoff time correctly. Only then did both he and Ms Ledxaba mention about a number that had to be on the top of the form to see that we would be served? Total lack of efficiency of which we, the paying public, have to bear the brunt.

No signs were in the passageway leading to the offices and no one told us that we would not be seen as time marched on.

Waste of time, waste of effort, complete and utter disdain for the public whom they are supposed to serve. I am utterly disgusted with how I was treated and the total lack of communication and disregard - they saw the queues and did virtually nothing to keep us informed about progress.

(In addition, the building facilities are deplorable, with cracked and missing tiles, etc. From a Health and Safety point of view, this is an accident waiting to happen).

One more thing, please note that there is a tendency to serve particular racial groups over others. I urge you to go incognito and experience this for yourself.

Proposed resolution:
- complete re-training of the staff on customer care
- full disclosure of final cut off times for acceptance to join the queue
- an apology to all those turned away on the date in question

Address: 40 Essenhout Drive, Randpark Ridge
Email: Melanie.[protected]@boehringer-ingelheim.com

Attention: Sophie
Traffic Department Gauteng

To Whom It May Concern

As discussed today please see statement of complaint against one of your instructors.

My daughter Carmen Camile Introna had an appointment with the Randburg traffic department at 14h00 to day for her driver’s license. She arrived at 13h40 with her instructor Raymond.

She gave her documents to the person in admin with the rest of the people. At 13h45 her driving instructor said she should run down and have photos taken. At 13h50 a person came out and said my daughters’ surname…….” Introna”. I told the person (Lesley Makapane) she will be back now as she was told to have photos taken and her appointment was only at 14h00. He mumbled something but I did not hear what he said.

My daughter was back in two minutes. He told her to sit at a table, after awhile he told her in a tone “go to the car”. When they got to the car he said to her “Where is your ID document” she said to him I gave it to my mom when I was doing the eye test. He said in a tone “who’s ID is it”, she said “mine”, he said “ so why don’t you have it with you, if you don’t have it I will get suspended (his tone was very offensive and intimidating”. He said “why you are wasting my time why should I wait for you” then he said “first you were late doing your photos (she was not late) and now you don’t have your ID wasting more time”.

He then said “Go fetch your ID and do you think you can run”. When she got back he said in a tone “do your inspection”. As she started on the one side he said in a tone“carry on to the other side”. When she got to the back of the car he said in a tone “get in the car” (making her leave out the rest of the inspection on the outside. After she did the inspection inside he said in a tone “do you think you are done”. He then said “Go drive to the incline”.

After the incline he said go to the docking…… while reversing into the docking he walked to the window and said in a tone“ did you see you rolled” he wrote on the inspection sheet gave it to her and said don’t forget your stuff next time, and just walked off.

My daughter is a nervous child and has spent a lot of time with her instructor to make sure she was ready, she says that he was very abrupt and was intimidating toward her from the beginning causing unnecessary stress on her. He upset her before she had a chance to do her test.

It has cost me a lot of money assisting her with doing her best. I feel that this person has made her insecure and uncomfortable when she needed to be confidant. I spoke to several people working at the yard and people that failed with him that day and they said he was as abrupt with the other learner drivers.

I feel that this incident needs to be investigated, and my daughter should have a second chance with a instructor that has integrity and caring in his/her job and not belittle the people coming there for tests as it costs a lot to get this done correct and the waiting period is months, she had to wait several months to get this booking. She will also lose her job if she does not have a license.

I called them twice every week and all I got was they are waiting for Randburg to come back to them with a statement
Your assistance with this issue is appreciated.

Kind regards

M Leppan