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Mixed Experience at The Westin Calgary
After reading various reviews about The Westin Calgary, it's clear that experiences vary. Some guests have praised the exceptional service and luxurious amenities, highlighting the attentive staff and comfortable rooms. On the other hand, there are concerns raised about inconsistent customer service, cleanliness issues, and room discrepancies. Potential guests should consider these mixed reviews and make an informed decision based on their preferences and priorities.
Excellent hotel chain
Definitely one of the best; value for money. Have been using them for years and it gets better. They have very good management
Beautiful hotels
The Marriott has beautiful hotels/rooms no matter which state you are in. They are a little pricey, but you definitely get what you pay for! The staff is always very nice and helpful. The rooms are big, cozy, and clean. I have never had a bad experience staying at a Marriott.
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Pros
- Global presence with diverse brands
- Renowned loyalty rewards program
- Consistent high-quality guest experience
- Strong corporate sustainability initiatives
- Innovative technology integration in services
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Cons
- Premium pricing limits accessibility
- Vulnerable to economic downturns
- Intense competition in hospitality
- Regulatory and political risks
Easy to use website
Booking online is easy for everything, cancelling, checking in so when you get to hotel not much to do but get your key. Some hotels offer keyless entry with phone technology. All history saved on account online and customer service good if you have a problem. Website has extensive detail on properties
Poor Customer Service
I booked a room at theRenaissance Chicago O'hare Suite Hotel. I needed to cancel so I called the hotel 30 hours before check in. I was told I had to cancel on line, so I did. I received a confirmation # for my cancellation. Four days later my card was charged. I figured I would wait three days because it was a mistake. Three days later I called the hotel and Louis was very nonchalant about the situation, told me the room was cancelled. I provided him with the cancellation number, and he then replied I would have to wait until Monday to talk to someone. I asked for a manager, and he replied "There's no manager here." Never again!
Marriott International complaints 221
Employee policies and procedures
I worked for a franchise who has rules it had to follow with corporate. I was terminated after coming forward of wrongdoing and in retaliation I was directed to ignore this policy and charge the guest even more. I declined to violate my own morals, the law and this policy.
Less than a months later was written up and terminated. I tried reaching out to Marriott for help but no response that would help.
One of the legal team wrote back and said to talk with the franchise hr department who was aware of these policies but didn’t care. All is opposed and covered under right to work I get it, but my employment had nothing to do with Marriott but bringing forward the violation of policy did for sure. I was hoping they would look into it but really they just seem not to care. It’s been year 1/2 now
I cast a wider net about the broken brand standard and wrote multiple departments within communications, general questions, complaint email, executive team media etc…but 🤷♂️
Claimed loss: Eventually after no response they would help for over a month, lost my job
Desired outcome: Clear my name with franchise
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Take your Patronage Elsewhere
First Review May 3,2020
We stayed four nights & the friendliness and professionalism of the staff was appreciated. The downside, we checked into the hotel to relax and decompress and not to play ring around the room. We had to change rooms twice due to maintenance issues which we felt should have afforded an automatic upgrade offered by the staff to accommodate for the inconvenience that we experienced of having to get redressed and packed up twice to go to several different floors. However, the third room was a charm. Overall the service and experience was great but could have been exceptional.
Second Review May 4,2020
BEWARE! The "General Manager" Hazel is spiteful and vindictive. Yesterday, I left an unfavorable review. Directly after that my card was charged $106. Today, I called Le'Meridian to inquire about the charge. Hazel the "General Manager" informed me that I was charged a cleaning fee, I asked her what for? Hazel stated that housekeeping had to clean up blood in the room. I asked her why wasn't I contacted in regards to this matter before my card was charged? I never received an answer to that question from Hazel. Then, I asked her how can you definintivley determine that what you thought you saw was in fact blood? Do you have a degree in forensic science? Hazel stated that as the "General Manager" she has had biohazard training, REALLY? I am appalled and offended at Hazel's inaccurate conclusion. Does biohazard training give Hazel permission to accuse without inquiry? How does Hazel know what she that she saw was indeed blood without adequate testing? It seems as if Hazel might be in the wrong profession. As Le'Meridian's "General Manager" Hazel needs more training in resolution and communication. Her overconfidence is distateful and disdainful. This is my second unfavorable review in regard to her unproffesionlism. In the mist of the pandemic that we are all in, unwarranted accusations are never acceptable or appreciated. My husband and I will definitely not be returning to Le'Meridian. We have warned our friends and family not to patronize this hotel from this point on. Le'Meridian has their "General Manager" Hazel to thank for the loss of business.
THIS REVIEW HAS MYSTERIOUSLY BEEN REMOVED FROM LE'MERIDIAN'S WEBSITE ONLY TO BE REPOSTED...
Customer care
I reserved a room at Aloft Miami Airport hotel via a third party booking agent [booking.com] for Wednesday 6th March 2024. We were travelling from the UK and mid flight received an email and two messages via booking.com from the hotel stating there was an issue with our credit card. I responded to both messages and the email advising the hotel that I wa...
Read full review of Marriott InternationalIs Marriott International legit?
Marriott International earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Marriott International. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Marriott International has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Marriott.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Marriott.com you are considering visiting, which is associated with Marriott International, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Marriott International is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Marriott International's website seems to offer jobs or career advice. While this can be a helpful resource.
Marriott International as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Marriott International appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Marriott International website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Marriott International's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 5 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to Marriott International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Vacation packages in Manila
I received a call from your Manila branch this morning Mar 7 saying that they are undergoing a survey. After all the questions she realized that I am a single mom with 3 kids. She was about to put down the phone when I clarified if I cannot buy the vacation packages because I have not been with someone for 2 years. Apparently I am not eligible for the purchase. I cannot believe what I just heard. I asked if my children and I are not considered a family. She apologetically replied yes and that it’s a qualification of their vacation packages for me to have someone for 2 years. Isn’t that discriminating and functioning against your core values? I was disgustingly shocked and hurt. Writing you this to amend this exclusion and to seek an apology.
Desired outcome: Align vacation packages qualification with your core value of inclusion.An apology
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Bed Bugs situation in Hotel Room
We stayed one night in the hotel on 30th November 2023. Next day my sister woke up with bites all over her hands and legs. Then my sister stayed over at my house for one night before heading back to her house. 1 week later I woke up with bed bugs all over my bodies. Eventually my whole family, including my 19 months old son has swollen hands and swollen legs because of bed bugs. We have gotten pest control to come over but pest control is unable to fully get rid of bed bugs either and we are still suffering from it until now. We have contacted Marriott Hotel but no response was given.
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Lack of professionalism from employees
This involves a stay at the San Francisco Fisherman's Wharf Courtyard hotel.
The whole situation centered around a discount code. I have been speaking with so many different employees over a period of several weeks. My complaint now is the fact that no one was willing to help, listen, or even return phone calls. I am lodging a complaint against Julia (property manager of the hotel) and Dominigue from corporate. Neither of these employees responded in a professional manner and they lack customer service skills. I will avoid all Marriott properties going forward.
Desired outcome: Return correspondence from someone who doesn't ramble on and on and refuses to listen to the problem.
Gender Appropriation
I am one of the customers of Marriott and a frequent one too. Marriott has been addressing me as a mister since 2019 although I have placed numerous complaints with its HQ and even the individual hotels that got my gender wrong. I was born a female in my birth certificate.
I find it extremely racist, discriminated, humiliated, and insulted. The reason for racism comment was because I have a unisex name. It is a female name in Asia but a common male name in the West. It has breached their business ethics.
My latest call to Marriott, I placed a complaint while raising my voice (not directive, not derogatory, not a personal attack, no sarcasm) and the Manager on the call named Michelle threatened to hang up on me. When I continued with a higher tone of voice specifically stating above and highlighting that I had done nothing wrong and did not violate any of Marriott's business ethics, she hung up on me.
Desired outcome: Fix my pronouns and give Michelle a warning letter for hanging up when I was directing a complaint.
Racial profiling by reporting boss
Dear Concern, I am writing today with a heavy heart. My name is Tapu SIngha, Employee ID - E00452, EID - Tsing501, Hotel ID: DACBR (Renaissance Dhaka Gulshan Hotel Bangladesh), I have been working with Renaissance since November, 2021 till now. I am currently in suspension and I myself will resign within next week. I would like to raise my complaint about my current Front Office Manager, Mr. Khaled Bin Ahmad. Ever since he joined in August of 2022, he has always been discriminating me because of my looks and how I speak. I have always been one hard working associate and if you ask for referral from any other colleague in Front Office, they will also say the same about me. But according to Mr. Khaled, I was never good enough. He has many times made fun of my voice, my heritage, my religion, and my background. I come from Sylhet, which is a hilly area that consists of people from many tribes such as mine. Although we are a minority, I have never faced such harsh words from anyone in the hospitality industry. He constantly calls me "Pahari" and "Chinese" to make fun of my origin. He insults me in front of everyone on a regular basis because of my vocal tone. I still have always been quite and respectful towards him, but this is not where it ends. He always had a bad temper issue, and he insults, shouts, uses slangs, and even threatens to slap all of us junior associates in a regular basis. He only helps female associates and there have been many times that we saw him get really comfortable with ladies and even asking them to do indecent things with him to show his power. When the ladies do say no to him, he makes their lives into living hell.
I was recently given a suspension but when I asked HR, they said nothing and just said that they will let me know. It's almost been a month now, and they are still not giving me any information. There's a whole syndicate going on at Renaissance Dhaka where the FOM is trying to release all of the old associates, so he can bring people from his old properties. He has a reputation of sleeping around with junior associates in his previous properties and he wants to bring them again so he can enjoy those facilities again. Keeping a man like Khaled Bin Ahmad at Marriott International is a crime. Wherever he goes, he makes sure he tarnishes the brands name, and here he will do the same.
Desired outcome: I want there to be investigations about Mr. Khaled bin Ahmad if possible and if he is found guilty, there should me strict actions towards him.
Safety and poor customer service at the Marriott Denver Tech Center, Denver CO
On December 16, 2022 my daughter (minor) and I opted to stay at this beautiful hotel, as i had just delivered my son (minor) to airport. I paid $15 extra fee for secure parking and parked toward the front off to side under the bright lights. Between 7:30 p.m. 12/16/2022 and 09:20 a.m. December 17th, my $70, 000 2018 Ford F150 Raptor was stolen from the mariott denver tech center. There was not much support from security. I was only told there was one camera under the front door of the mariott. Security did not look at the camera until my young daughter asked. There was also a bumper key packing thrown to side of truck which he opted not to pick up, again my daughter picked it up and we were told it was a way to get entry into my vehicle. The security person on staff informed that some weeks prior, another raptor was stolen from their downtown denver location. There would have been no way to take my truck from the secure parking without the room key, which he did not seem to look at that as a viable reason to see who used their key at this hour to leave the mariott. My daughter and I were stuck there and no one to give us a ride home. I asked to book another room, as initially i booked through priceline. The agent asked manager who never came out to check on us and i was told it would cost more. The hotel agent did offer us one bottle of water. I have stayed at mariott hotels in the past and always pleased with service. This time, i was scared, overwhelmed and surprised how little support my daughter and i were given. We finally obtained a ride home from a friend of a friend. I am bothered by this and hope no one ever has to experience this at the hands of the mariott. I am disheartened. My hotel stay costed my room, plus my $70.,000 truck which was never found, my social security card/birth certificates of that and my son never returned and never did we received a call from mariott checking on us .
I am grateful my daughter and I were not harmed; it is metal and can be replaced, but if you only knew as a single mom working multiple jobs to get our dream truck which we had a little over a year. I am not complaining about working and will start over, but just broken that we were not even acknowledged :( Once we checked out, we no longer mattered despite being stuck at your location with no offer of helping us at the very least with a decent room rental. I wasn't asking for free, just to give me the same rate or better, neither which happened. I had to argue with your team to get the 15.00 fee reimbursed for my stolen truck which was a struggle. All we have left is a photo of my truck, a police report and a heartbreaking memory of our experience at the denver mariott.
Forever Disheartened in Colorado
M.F.
Desired outcome: A response, to be acknowledged at the very least. A minimal act of caring for one of your patrons of the hotel.
Tickets purchased for an event during the holidays
I purchased tickets through Groupon for an event I thought was in Orlando Fl. Once purchased I reviewed them and saw they were set for Opryland in Nashville. I immediately contacted Groupon and they said that they could not help me and that I would need to contact that location. I contacted Opryland and after going through multiple prompts and speaking to some different departments I was told they would email me after reviewing. Since I had already plan to attend the one in Orlando I went there, and the manager said to purchase tickets there and she took my name and number and assured me that she would contact them and stated I was not the only person this had happen to and that others had received a refund. I called Marriot and the customer service said they would open a second ticket to look into the issue and its been over a month with no resolution. All I was looking for ways to transfer the money to the event in Orlando. Now I am out the $100 and cannot understand why.
The most interesting of all is that Marriot has the mission statement that says, “to enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experiences.” This was the worst experience every. For Marriot being such a large company its surprising that I cannot get my $100 back.
Please have someone contact me [protected]
Desired outcome: My money back.
Reservation
Booked reservation for friend visiting San Francisco. When developed COVID I immediately canceled reservation. Robin. Who took my call, said no charge to card.
Contacted Amex to reverse charges but Marriott kept the money. Worse yet, they used my Amex to add another charge, without notice or permission. Accounting sent email saying they didn't charge enough first time around. This is a scam to get double fees for rooms canceled for extenuating circumstances and using credit card unlawfully.
Desired outcome: Refund
Misleading rates
This lack of service absolutely impacts my opinion of Marriott hotels and rest assured I will ensure that social media and all of my colleagues will be made aware of the greed by Marriott.
There was availability and I was simply asking for the $163 rate per night that was available to all seniors and/or veterans of which I am both.
The difference between $199 (your advertised group discount rate) and $163 is significant for seniors on social security.
I also find it hard to believe that an organization of your size that raves about how they value their customers, could not accommodate what was a very fair request. Also, that there is no-one in the organization that can rectify and refund the difference is totally absurd.
A very dis satisfied and disillusioned Marriott Bonvoy member.
Desired outcome: Adjusted rat
response to my request for a rate adjustment and MY reply
Marriott Response:Dear Patricia Myers,
I appreciate your reply.
According to your comments, a reservation was originally booked at a group block rate. However, room rates were found that were less expensive than what was originally booked. You state that the property was to modify your reservation, associated with the night of August 14, 2022, however this may not have happened.
Rooms and rates are based upon availability and are established by each hotel. This matter has been reviewed by my colleagues at the Courtyard By Marriott Denver Southwest/Littleton. I apologize if other nights of your stay were not able to be modified. Please know that we do not have further teams or levels for escalation of your inquiry. As I am a supervisor in the Case Resolution Team, I have the appropriate tools and resources to respond to your concern. If a rate is or is not adjusted, in this instance is decision that would be up to the property. I regret if the decision that was found may not have been what you had hoped.
That said, I hope that this experience does not discourage you from staying at this or any of our other Marriott hotels again in the not so distant future.
Best regards,
Josh K.
Marriott Bonvoy Case Resolution Specialist
My Response: This lack of service absolutely impacts my opinion of Marriott hotels and rest assured I will ensure that social media and all of my colleagues will be made aware of the greed by Marriott.
There was availability and I was simply asking for the $163 rate per night that was available to all seniors and/or veterans of which I am both.
The difference between $199 (your advertised group discount rate) and $163 is significant for seniors on social security.
I also find it hard to believe that an organization of your size that raves about how they value their customers, could not accommodate what was a very fair request. Also, that there is no-one in the organization that can rectify and refund the difference is totally absurd.
A very dis satisfied and disillusioned Marriott Bonvoy member.
I'm complaining about a no refund,, when I cancelled my, room, at the Towneplace Suite, Marriott, BWI Marriott
My name is Vondell Henson. My email address is vondellhenson0082gmail.com
My complaint is in regard to a cancellation at the Townplace Suites Marriott BWI, on 4/22-4/24/22, reservation #[protected] and my cancellation #[protected]. I had a death in my family, and I called Townplace Suite to informed the representative. I contacted customer care, and they informed me that I could not receive my refund, because I made my reservation on line. I need a full understand of what this mean. If I cancelled my reservation in time, why can't I get my refund back.
Entry walkway safety issue/damage to property/gender/discrimination
On April 28, 2022, I was walking into the Westin Hotel at 407 S. Congress Street, Jackson, MS 39201 around 6:00 PM (CT) time. I was attending a social event hosted in the Estelle Wine Bar and Bistro and I had on a pair of Brand new and never been worn before Louboutin stiletto heels. I have numerous pairs of Louboutin stiletto heels and I walk in these shoes all the time. As I was entering the hotel, just as I walked inside the glass doors, suddenly, the heel of my left shoe got caught inside one of the cracks in the flooring of the entryway. My heel got caught to the point where I almost fell, and my shoe was stuck inside the crack. An employee who was nearby helped me and he had to struggle to literally pull my shoe out of the crack in the flooring. In the process, the employee damaged my shoe and scraped the patent coating off the heel. A manager was not on duty at the time, so I left my contact information with a front desk agent, and she also took a picture of the damages. No one called me as promised; however, after several attempts to follow-up, I was finally able to speak with the general manager on duty. I explained to him that the situation was not only a very dangerous safety risk to anyone wearing high heels shoes, but that this also resulted in severe damage to a very expensive pair of shoes, once the employee was finally able to pull my shoe out of the crack. The general manager was very condescending towards me and told me that he had never walked in stiletto heels, and he proceeded to admit that I could have gotten hurt or twisted my ankle. He was trying to make fun of a very serious and costly situation and also make fun of anyone who wears high heel shoes. Furthermore, I explained to him that not only is the flooring a hazard in its current state, but anyone in a pair of high heels can easily hurt themselves, or worse, walking across the entry path. I asked the general manager to please kindly cover the cost of replacement. He then went on to say that he was not going to pay for the replacement of my shoes due to the cracks in the flooring and the damage caused when the employee removed my shoe. I told him that I would escalate this issue if necessary, but I wanted to give him the opportunity first to properly address the situation, and his response was to laugh into the phone. I found his response discriminatory towards women and anyone who chooses to wear high heels shoes. Additionally, there was not a sign anywhere on April 28th or any warning in place that indicated that high heel shoes should not be worn in the walkway. If customers who wear stiletto shoes are not welcome at the Westin, then we need to know. Furthermore, the manager's response was indicative that anyone wearing stilettos attending events at the Westin need to be aware that their shoes may be damaged at this property, or worse, they may fall and suffer a serious injury. According to the manager's response to me, anyone attending galas, weddings, or any formal event where they may wear stiletto heels should not patronize this Westin. This could also impact the financial bottom line of the hotel because lots of women enjoy hosting events and parties, and some of us enjoy wearing high heel shoes; however, the general manager at this location just confirmed that we need to choose a different location.
Desired outcome: I am seeking compensation for the replacement of my new shoes in the amount of $895.00, along with a formal apology for how I was treated by the general manager at this location.
Thief
To whom it may concern,
My family and I had the misfortune of staying at your hotel from 3/24/22- 3/27/22, in room number 407. The hotel was very nice and comfortable, but during our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about.
First, even after calling the front desk to ask for towels we had to search down housekeeping on our floor daily for clean towels and to find out where to place dirty ones.
Second, on 3/26/22 we asked a lady outside our door for towels and she told us to go get some from another lady and that she would bring a bath mat and hand towel to our room later and place them in the bathroom. We noticed they were changing out the light shades in the rooms, they were on a cart outside our room. 4 hours later when we returned to our room, there were no hand towels or mat, but our daughter's air pods 125$ were gone from our bedside table where the lampshades had been changed. We reached out to the manager Cindy Bagwell and let her know what had happened and she said she would check who was in the room. After talking to her numerous times and her stating they could do nothing about it, it was an insurance issue, we attempted to give her a copy of the receipt where we purchased new ones. With no one technically coming in our room, nothing should have been missing. Any maintenance should be done in empty rooms. Random individuals should not come in while the room is occupied.
We hope you agree that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a Marriott hotel of your state and caliber. I am very disappointed from this bitter experience. As a Marriott Bonvoy Chase Credit Card holder the expectations at your hotels are high. Articles being stolen from a room are not acceptable.
I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future and to help with the loss of our air pods.
Yours sincerely,
Joel and Amy Hensley
Marriott Number [protected]
Desired outcome: Compensation
I stayed at JW Marriott in Cancun, Mexico and was forced to pay over $300 more than my bill. The hotel manager agreed I was overcharged but refused to issue a credit to my card. Once you sign the bill at checkout (which you have to sign whether you agree or not) then they can send the bill with your signature to your bank and you can’t dispute the charge. You are at their mercy to correct the error and they don’t! FYI- everything we used a credit card to pay for in Mexico was overbilled when we got our statement. They are theives!
I stayed at JW Marriott in Cancun, Mexico and was forced to pay over $300 more than my bill. The hotel manager agreed I was overcharged but refused to issue a credit to my card. Once you sign the bill at checkout (which you have to sign whether you agree or not) then they can send the bill with your signature to your bank and you can’t dispute the charge. You are at their mercy to correct the error and they don’t! FYI- everything we used a credit card to pay for in Mexico was overbilled when we got our statement. They are theives!
Unprofessional hiring techniques
After two telephone interviews, one of which involved telling a "story", I was hired to work as a Customer Service Rep for the Fall River MA center. The next day I was contacted by HR and told to come in for a drug test. While a swab sat in my mouth I signed several papers giving the company my consent to perform a background check. It included a criminal, credit, and education check.
Two days later I received an email telling me they decided to rescind their job offer. I have an unconvicted DUI on my record, told the truth about my education, and I don't even smoke pot! I left a message with HR but she never returned my calls.
After reading a sea of complaints from both customers and employees I don't feel so bad. I wouldn't want to work for an uncaring, disrespectful, and dishonest company like Marriott International.
Carambola beach resort
Very UNIQUELY DISAPPOINTING EXPERIENCE had by myself and my family of 6 at the 3 beachfront rooms we reserved at your Carambola Beach Resort in St. Croix, USVI. As a Titanium Elite Bonvoy member and Marriott Bonvoy credit card holder, I have come to expect certain luxuries when staying at a Marriott-branded hotel, and have rarely been disappointed until now. This resort fell short on every level of BASIC, NON-MEMBER, PRE-COVID expectations! In fact, this experience has to be the WORST experience I have had at ANY HOTEL CHAIN in all of my years of national and international travel! Please let me explain THE CARAMBOLA EXPERIENCE:
1. HORRIBLE CHECK-IN very slow, took over 20 minutes before we were even acknowledged. No luggage assistance offered.
2. Rusted appliances and dusty shutters throughout the room. The sofa was soiled (with only God knows what!), was very worn, and extremely dated, as was the outside patio furniture. There were baby roaches in my shower, a larger roach in my closet and near the refrigerator in one of our boys' rooms (both killed by my son), ants on my bathroom countertop, in my kids' coffee pot (as they attempted to make a cup of tea) and in their microwave, and at least two occasions where a bug was noticed ON MY BED! Residual piles of hair and dust was present upon check in and remained in our room for our entire stay! On our way to dinner, we noticed rodents (that we later learned were mongoose) running across our paths, in the dining room areas and kitchen, crawling in/out/around the trash cans, etc. A pair of feral black cats, who also camped out by the food areas, startled us as they started fighting and broke out into a chase as we tried to enjoy our boxed dinner on the "lanai". These animals were not just spotted once or twice, but were pervasive during our stay.
Furthermore, property landscaping was unkempt, with dark to poorly lit uneven walkways, fallen lights with exposed wires, standing water in the corridor outside of our room, holes in the lawn covered with wood panels, rusted generators near the beach taped off with yellow tape, roof panels with holes/partially ripped off, broken hot tub, and a very dirty and UNINVITING pool area!
Standard service requests were perceived as an inconvenience. For
example, we requested fresh towels on Saturday via the Bonvoy ap. This request was not acknowledged and towels were not received until SUNDAY evening (after several additional calls to the front desk). Since we only received two bath towels and no wash cloths upon delivery, we again requested more towels. This was such an issue that we resorted to cutting the bath towel into wash cloths for the remainder of our stay!
Front Desk Reps, Management is UNRESPONSIVE! Marriott Corporate shifts blame to resort, who again is UNRESPONSIVE. Vicious cycle that ultimately leads NOWHERE!
AVOID LIKE THE PLAGUE! If there is any other option, go with it or just stay home!
Discrimination / harassment / retaliation / violation of employment laws
TO WHOM IT MAY CONCERN, Dear all, I am sending you this note to let you know that after months of constant abuse, on June the 22nd after a long meeting with the RH Director of the CEC in Mexico City, Magaly Velasco, she decided to fire me and because of that reason, ended my job relationship with Marriott. This person, Magaly Velasco, with extreme...
Read full review of Marriott InternationalHotel rates
July 2021 3-10
Stayed at this hotel in JULY 2020 (During peak of covid using my USG rates supplying my ID as I always have with no issues. Enjoyed our stay so in Decemeber of 2020 i rebooked to stay at the hotel again this july 2021 at the same rate. Not having any idea what the world would be like and where we would stand with COVID but booked anyway.
We this past sunday on the 19th the hotel emailed me saying I had to present 4 items to get the govt rates vs the 1 ID i have had to show on every stay EVER at any Marriott hotel
Marriott had no issues taking my money during the peak of the pandemic and would have again this summer if restrictions were still in place. They are ripping off existing customers that took care of them during a pandemic.
I have attempted multiple phone calls and emails to resolve this issue directly with the hotel management and corporate office and have gotten no where.
I can't book anywhere else in the city because covid restrictions have lifted and everywhere is sold out or rates are 4X what I have reserved.
I just want Marriott to honor the reservation I booked.
Desired outcome: I just want Marriott to honor the reservation I booked at the rate i booked
Multiple billing issues
I have been in dispute on two separate occasions prior to the third situation arising with the Courtyard Marriott located in Plano Texas at Legacy Park. I check out of this location back in April 2021 and on June 2 of 2021 I had a payment of $393 the duct and from my credit card which is what it was for a week right at that particular location. This bill was paid in full detect it from my account on for 2021 and after multiple attempts to try to get the money refunded and a useless call with the Marriott elite customer service Department I am at my wits end right now because this red money still has not been refunded today as of June 10, 2021 this company has overcharged my card on three separate occasions and this charge was without warrant without notice and is now being ignored by my request for a bill and a reversal of discharge. I have sent all of the required documentation showing the deduction from my bank accountThat the bill was paid back in April 20 21 and I'm not getting any help from any side the hotel has not responded to my communications in a request for my folio which was promised to me and I don't even know what they were trying to charge me for I have no receipt I have no idea the hotel is very withholding of information and not quick to respond. I believe that this location is a franchise not a corporate location but they should still be held under the same rules by using the name
Desired outcome: Full refund and compensation for overdrafts and late fines on bills I can’t pay due to removal of money over 55 days after checkout
TownePlace suites by Marriott overcharged my card by $3, 000 Plus charged me $170 a night for 17 nights then charged me $99 a night for 10 nights and after that the rate went to the normal what I was expecting which was $69 a night I paid that for $35 nights I am continuing to go through all kinds of trouble trying to get my money back TownePlace suites in Tempe Arizona is also a franchise it seems like to me that Marriott does not care at all how their customers are being treated I was lied to I was scammed and I was also threatened my account has been decimated my financial security is on the brink and it doesn't seem like I can get any help from Marriott at all I feel so took an advantage of
About Marriott International
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Overview of Marriott International complaint handling
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Marriott International contacts
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International by calling +1 (402) 390-1647 phone numberGlobal
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Marriott International emailscustomerservice@marriott.com100%Confidence score: 100%Support
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Marriott International address2025 Convention Center Way, Ontario, California, 91764, United States
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