Firestone Complete Auto Care review: My truck was damaged while being service at firestone claim# 2767792 - daniel

My truck was damaged while being services at Firestone location in Flower Mound, TX on Justin 407 road. I reported the damage to the service manager which came out took pictures and suggested I get a quote at a local body shop. I presented the quote as requested and was advised a claim was open.

I have following numerous times with Firestone and was told I should have received an email regarding the claim. Which to this date, i've never received. After numerous phone calls to the local shop and corporate office, I was verbally advised the claim had been rejected due to me backing out of the garage.

The damage to my truck is not in the rear and I cannot park this truck in my garage. So i'm not sure why the claim would be closed out based on details fabricated by claim agents.

The damage to my truck is on the front bumper. Someone drove it into something while being serviced. Also when I got home after that service visit, my hubcaps were not installed back on my vehicle. Apparently the service technician was have a very bad day or feeling some guilt after damaging my truck.

I have escalated this claim many times and still receiving no return call or email follow up. I'm very exhausted and frustrated, my truck was brand new at this time and had not a scratch on it.

I have had my vehicles serviced at Firestone over 20 years and always received excellent service. Accidents happen, I do understand. But I do expect Firestone to honor and complete this claim and get my truck repaired based on the quote I was requested to obtain.