Zynga
reviews and complaints

Lets begin:

Two months ago I had loading issued with farmville2 game from zynga the dates being june 2 and then on june 5 after numerous emails to and from a customer service contact with instructions that I followed the issue still was resolved

On june 5 miraculously and mysteriously the game once again loaded

Now on july 29 the same issue again and I am still unable to load this particular game

I have tried different browsers and still nothing

I have tried on zynga's website and still nothing

All I get when attempting to load the game is a blank white screen, however what does load is the farmville2 inbox which allows me to accept the items in it

Now I have tried the following ways to contact zynga:

Telephone number [protected] - strictly automated and refers you

Back to the website

Website on zynga "support" www.zynga.com and [protected]@zynga.com

Just take you back to their website

Used live chat and got disconnected when it was required for me to

Pay to be connected to a different area

This problem is nothing new as I have experienced it over the last

Few years but it is now twice in the past couple of months with no

Resolution

I need a resolution to this problem

I also need an actual email address that will work to contact them

I will be writing a letter to both address I have found; attention to mark pincus, executive chairman

1200 park place, san mateo, california 94403 and

699 8th street, san francisco, california 94403

Although I don't understand how san mateo and san francisco have

The same zip code

On July 25th I got a notice that my account was banned

I think there is something wrong with deactivating my account, or it was hacked, since I did not violate any terms of the package and I am committed and very careful.

I swear, I did not cheat or violate any conditions.

I was playing normally like every day, winning and winning, and I downloaded the Bingo Frenzy game from check offers to earn coins, and I completed stage 50 and earned 400 million, then the next day on July 26th my account was banned.

I am very upset that my account has been suspended and I am upset because there is no conclusive evidence that I have committed any violation of the terms. Please reactivate my account ID: [protected]

and my Email: [protected]@gmail.com

Thanks

It has not been loading most of the day and I did the 'shuffle' paid the £1.76 and it did not work and went back to the 'shuffle' I try to play this game every day as it is great fun. I have complained several times but it has never taken my money before so either give me my money back or a 'shuffle'

Also dont know why it is not getting past the 'shuffle' and then nothing

For a week now, I've had an issue with one particular (and favorite) friend in words with friends. All our mutual games suddenly disappeared, and I can no longer find the friend in the list. I've reached out to the help chat and email and all I get is random information that might be the cause of the issue but there is no real troubleshooting. I can chat with the player if I start a new game, but then that game disappears too. And these phantom games are being counted so I keep maxing out on the number of games. I want someone to actually resolve the issue, not send me random facts. Very very frustrated

My 5yo nephew bought over $283 worth of stuff on my mother's debit card. She is 77yo and is on a fixed income. I need the charges reversed. We were unaware until we saw the statement.

5/3 $5.43 x3, $10.89 x6, $21.79 x2

5/7 $5.43 x1, $10.89 x2

5/11 $5.43 x1, $10,89 x1

5/14 $5.43 x1, $10.89 x2

5/18 $5.43 x4, $10.89 x6

5/20 $10.89 x1

She does not play games and he is 5yo.

please E-mail me for more information...[protected]@gmail.com

there is a coop called ethereal it has a fish picture on it. they removed me for no reason. they are nasty people and they used to swear alot as well. they removed alot of other people from there coop for no reason. they accused me of being a kid and when i told them that i was 49 they called me a lier. i would like something done about this coop please. kind regards sammi

We play your games for fun To escape from the real world. Our children play your games.Everything was fun up until I was asked to support A Controversial political issue that should not be tied to the games nor should even be brought up with With any child. Nowhere in any of your policies do you stay you will bring these Issues into the game.By doing this you have proven you have Hidden agenda To have Your players of any age support The LBG T. community and month. Your promoting a lifestyle That In this day in this world is extremely politically controversial and should be left Out Of playing In your games.I have deleted all the games I had for you And totally regret having supported you by purchasing some of your Coins. I am spreading The word That Zyngna is not a safe place to play a game for anyone of any age.

I have chatted several times with the new chat system. The only support I get is to check a bunch of links. Had a length chat and then they ciosed it as they said I did not respond when the party I was chatting with said she would read the whole conversation/chat, which incidentally, included my full name and e-mail address. But ended the chat even though e-mail was provide. She stated that she would turn over info to "higher" person and I would receive an e-mail today another problem and all I get is check several links. I have been been an FV player and now an FV2 player since it's inception. I paly 7 days a week on and off all day. The way "suppport helps" is non-supportive.

My son took both me and my dad's phone and played gin rummy plus on (19 may, friday) at night after 12am. I didn't know he was playing against the gin rummy plus games rules which leaded to suspend both me and my dad's gin rummy plus account. I asked him what actually happened so he told me that he was transferring coin from one account to another.

I have been playing Words With Friends since 2009. I was almost to level 31 and a leader of a platinum club. I was banned 3 weeks ago for something about I had jeopardized the safety of players. It’s being investigated. I have done nothing wrong and I don’t like being accused of something I never did. There are a bunch of us who have been banned and most seem to be leaders of Platnium clubs. My officer was banned as well. We only get canned answers and they really don’t say much except be patient. My user name was Pjdlp77. I certainly hope you can help with this issue.

Thank you,

Pam De La Porte

I have been a regular, obsessed Words With Friend (WWF) player since 2011. I play every day, buy ads-free upgrades and even some silly stuff like coins. I joined a club when WWF introduced that feature which was great - team play.

On 4/24/2023, I woke up to find my account had been banned! No explanation why, no response from their so-called support besides a canned bot response thanking me for my patience and babbling about community safety.

From various other social media sites, this inexplicable account banning has been happening to a large number of long-term power users, and is still happening.

No one has received any sort of explanation besides the bot thanking us for our patience.

I would really like to know what is going on, why are long-term user accounts getting banned, and what is the plan for reinstatement.

Thanks for any help!

I wanted to suspend my payments option cause I spent sooo much money on this site but I hit suspend acct instead now I can't get my game back till march 2024... I have reached out to them to no avail even emailed the ceo.. And bbb. I just want my game back don't understand why I can't play theu got rich over vip customers like myself buying coins now since I don't want to they won't let me play so bizzare

I have problem with Zynga Poker and in general all zynga poker support team.

On May 7th I submitted a complaint to zynga support regarding my purchase of chips worth more than 150 euros. The problem was that I could not win after that as if I was playing against bots even though I had a stronger hand.

On May 8, I filed a complaint with zynga support again because the same thing happened, zynga support said that I was wrong, I know I wasn't. Please help me. Thank you!

This is the 2nd time playing spade's plus and somehow my coins is gone and I'm tired of this happening and they sent me to another page to talk to someone on a chat and it was asking me for my debit card number and I'm not going to do that I'm starting to have a bad feeling so I'm not giving my card number I play on a guest account G497771 I should be able to play without my worrying if without being hacked that the way I see it

My account was "banned" 4/24/2023 with no reason provided. I have submitted a question to their "support" team and all I get back are canned responses, advising patience and claiming safety is the number one priority. I have been a compulsive WWF addict since 2011 - I play all the time. I also pay for ads-free play and additional "rewards". All that has been taken away without explanation. My games with friends disappeared. I really, really want to know what is going on and why I was banned.

I was nearing first place, after playing for several hours, when they had blocked my purchase. Sending me a notification that id exceeded my daily coin purchase! Which has NEVER happened. I have never received any previous information regarding this particular change to their system. Causing me to come in 4th place. And you won't know your amount until the next day after 4:15am. This occurred between hours of 4am on April 12th-April 13th. Prior to this occurrence I've complained several times to Zynga regarding them of their bad business practices. At their discretion, they would provide me the worse hands until I purchased other coins. Responding to me that they had no choice in that matter, being it were their algorithm system. Then I would get better hands after my purchases. When I began noticing their trend, I would speak up about it. Which it seemed made them want to get revenge. Violet G responded back to me on April 14th. Wanting more details of my experience. Which I've provided, but no response yet to date. This felt deliberate and intentional. And another time I jumped onto the League prior to this to play, and the jackpot were huge! But as soon as I logged on to play, it decreased tremendously! I thought my eyes was deceiving me, however I really don't think so. And just today, they wanted me to rate their game!

Last night I had over 1.5 million chips when I woke up I had 4.000! I know I didn’t play anymore ! But just to be sure, I checked my spin wheel where it told me to BET (NOT WIN) bet 1.6 million. And my wheel was still at the same exact number.! And I placed 3rd in championship and never received those either! I play this game religiously!have Referred friends to play too. I loved this game until now I am very upset. This has never happened. if it wasn’t for the wheel showing me exactly how much I bet I could’ve considered other scenarios but that is the proof that I didn’t spend them. 2 million missing now reward for 3rd place in championship.

Dear Zynga Poker Support Team,

I am writing to respectfully request that my Zynga Poker account be unbanned. I am a responsible and dedicated player who takes the rules and regulations of the game seriously. I firmly believe that I have not violated any of the terms of service, and I would like to explain my position in the hopes that you will consider lifting my ban.

I was very disappointed to learn that my account had been temporary banned today 8/4/2023 till 4/11/2023, as Zynga Poker is a game that I enjoy playing very much. I understand that the team has strict rules in place to ensure a fair and enjoyable experience for all players, and I want to assure you that I take those rules seriously. I have always played fairly and have never used any third-party software or cheat programs. I value the integrity of the game and the importance of maintaining a level playing field.

i have been playing so hard in order to win the watch with the prize of ( 420B ) and I spent lot of money buying chips and gold, now after I won and start playing and earned more chips, my account is banned I am temporary restricted.

If there has been any misunderstanding or confusion that led to my ban, I would appreciate the opportunity to clarify the situation. I am willing to cooperate with the Zynga Poker support team in any way possible to resolve this matter. I have been an active and dedicated player for a long time, and I hope to be able to continue playing as soon as possible without losing my chips, with pledge to dedication for regulations in the next time if accidentally there was any violation.

Thank you for your time and consideration. I look forward to your response

I been play Zynga poker for long time. Recently I had spend $7.49 bought chips to keep play because I been on really high level. So I bought in 31th March midnight. And received from Google play Email 1 recipe on 1 April for my purchased. But I found out my bank account at 3th April had charge me twice $7.49.

So I contacted Zynga poker asked them refund me $7.49 for double billing.

They reply me the purchase is on separate time 30th and 31th March. I was very shocked. I'm 100% I'm only purchased 1 time. And got 1 recipe from google play. It's very strange and confusing.

And now Zynga poker think I'm crazy because they think I purchased 2 time try to asked them refund. I email them back and forth for 14 time. No one understands or cant sort outproblems.

In the end they told me because I asked refund so they had reverse chips back from my account. It's ridiculous customers service. I only get chips up 1 time not twice. I had asked them show me my chips up history. They can't give to me. Google play can't fix for my problem either. I been like pay for nothing now. They control my account. I can't choose the chips level I want to play.

Very upsetting. Even not big amounts. It's very clear to see that is system bug. If every customer get charge extra money this Zynga poker app got good profits from everyone. This is scams.

If I purchased 2 time in 2 different days. Why I only get 1 recipe from Google play ? Why are the description numbers consecutive?

Why the Google receipt date are not match with 30th or 31th March.