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Zulily.com

Zulily.com

2601 Elliott Avenue
Seattle
United States - 98121
Customer Care
Phone:(877) 779-5615
Work days: 5am:00 - 8pm:00 (Mon)
5am:00 - 8pm:00 (Tue)
5am:00 - 8pm:00 (Wed)
5am:00 - 8pm:00 (Thu)
5am:00 - 8pm:00 (Fri)
6am:00 - 6pm:00 (Sat)
6am:00 - 6pm:00 (Sun)
Canada phone number: (888) 826-6564; International phone number: (888) 826-6564
 
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Zulily.com Complaints & Reviews

Zulily.com - Defective or Used merchandise

Posted: 2014-06-12 by    AngryZulilyShopper
Complaint Rating:  67 % with 3 votes
Don't believe fake good reviews. Girls Jelly the Pug outfit from Zulily was sent in bad condition. Looks like second hand stuff, very poor quality. Not real Jelly the Pug merchandise like boutique stores sell. Clothing is stained and stretched out. Didn't expect Zulily to sell returned...

Zulily.com - Horrible shipping

Posted: 2014-04-10 by    KenzieA
Complaint Rating:  0 % with 1 votes
I had been a member of Zulily for months before I ever made a purchase. When I finally did, it was for a luxury leather handbag that I was SO excited about. Too bad for me I had no idea that it would take more than 2 weeks for my bag to even leave the designer's (not Zulily's!) warehouse......

Zulily.com - Toxic Smelling Sheets

Posted: 2014-02-15 by    Toxic Smelling Sheets
Complaint Rating:  80 % with 5 votes
Long But worth the read... Be Very Very aware of ANY sheets with no labeled company name that you try to order from Zulily. I received my order yesterday put them on my bed just before going to sleep. I'm not allergic to anything but while putting them on I started coughing and sneezing,...

Zulily.com - No incentive to shop there anymore

Posted: 2013-07-24 by    ScreamNshout
Complaint Rating:  83 % with 6 votes
I've spent thousands of dollars here. Sometimes I get lucky with some pretty things, other times I get some cheaply made things. Zulily is rich with the help of suckers like me. I absolutely love the things that I can't find anywhere like certain items for my children. But the items...

Zulily.com - Will NEVER order from there ever again, because shipping takes WAY too long

Posted: 2013-01-22 by    Haginote
Complaint Rating:  0 % with 0 votes
Ludicrous! I ordered these items and it is taken nearly a month!!! I've checked the status of my package and it had been shipped but is now sitting in Sacramento, CA and has been there for almost a week!!?? I love the style and prices, but will NEVER order from there ever again, because...

Zulily.com - Bait and Switch

Posted: 2012-12-29 by    MC from Texas
Complaint Rating:  100 % with 1 votes
Please beware of this website! I recently made an online purchase from Zulily.com. I ordered a Michael Kors sweater and received another brand altogether. I received a ParisParis made in China 'off' label brand. Not the Michael Kors label as advertised, described and sold. A complete...

Zulily.com - Shipping takes way too long

Posted: 2012-12-21 by    Mirene
Complaint Rating:  0 % with 1 votes
Shipping takes way too long. First time using this site and ordered multiple items for Christmas gifts. One order finally came in yesterday. However, it was super cheap quality. It was a knitted scarf that was already unravelling and had a chemical odor. Zulilly did refund the money and gave...

Zulily.com - Take your business somewhere else

Posted: 2012-12-06 by    Mailstone
Complaint Rating:  100 % with 1 votes
Twice in the past six weeks I had the following experience: I purchased an item I needed and never received it. At the 4.5 week mark I inquired about shipping on the purchase (i.e. where is this item? I know it usually takes 3-4 weeks). At this point I was told that they are unable to fulfill...

Zulily.com - I won't be ordering from them again

Posted: 2012-11-28 by    Niskrove
Complaint Rating:  0 % with 1 votes
I ordered (and paid for) a pair of slippers and a pair of clogs for myself on 11/8. On 11/28, the order finally shipped. Too long. I understand what they're doing, and I love the merchandise and their prices, but to have to wait for over two weeks just for shipping seems extreme.

Zulily.com - 1 more week goes by and I still haven't received the rest of the clothes

Posted: 2012-11-01 by    Dareske
Complaint Rating:  0 % with 0 votes
I regret making a purchase from zulily & after this NEVER AGAIN, about a month ago I ordered two outfits and a toy for my daugther, and like 2 weeks later after ordering I received the toy, 1 more week goes by and I still haven't received the rest of the clothes.. So I decide to send them...

Zulily.com - Don't even bother ordering anything from this company

Posted: 2012-10-31 by    Nim
Complaint Rating:  0 % with 0 votes
Don't even bother ordering anything from this company i ordered something and i still had not got it a month later so emailed and told them i was canceling. They emailed me back and said i couldnt cancel they tried to take money from my account but i had emptied it out before they could....

Zulily.com - This is a wholesale website out of china

Posted: 2012-10-15 by    Omares
Complaint Rating:  0 % with 0 votes
Beware of this website! So today I was shopping at zulily and they were selling clothing from orange zone inc. This is a wholesale website out of china. Zulily was asking 12 dollars for the sweater I was about to order, while the wholesale websites lists the price as 8. First of all wholesale...

Zulily.com - Its been over a month and I still haven't received my order

Posted: 2012-10-10 by    Chokobe
Complaint Rating:  0 % with 0 votes
Terrible! Its been over a month and I still haven't received my order. I emailed customer service, and got a generic answer back saying "my order will ship in 12-16 days and I will get an email with tracking.. blah blah blah. When they sent that it was past the 16 days to begin with..

Zulily.com - Shipping costs are ridiculous, and the quality is horrible

Posted: 2012-10-09 by    Svitten
Complaint Rating:  100 % with 2 votes
At first I loved this site. I was ordering like crazy and referring tons of people. I earned $80 in credits from referrals. Two of the people I referred had major problems and now I feel responsible. One of the people I referred had her order cancelled after waiting over a month for the merchandise....

Zulily.com - Every order has had a major problem

Posted: 2012-09-24 by    Lamseke
Complaint Rating:  0 % with 0 votes
My first few orders from Zulily were high quality and shipped within a reasonable time period (less than a month). Since then, every order has had a major problem -- the wrong item was shipped, deliveries were delayed for months, expensive merchandise was of poor quality (think Forever 21) or...

Zulily.com - I will not order from them again

Posted: 2012-09-21 by    Kamsice
Complaint Rating:  0 % with 0 votes
Placed an order Aug. 25 and finally received it Sept. 20! Glad I ordered a size bigger or my kids would have outgrown the shoes before we actually got them! However, all three pairs of shoes arrived in one box and were exactly what I had ordered. Overall, the prices weren't exceptional...

Zulily.com - Zulily canceled my order for NO REASON

Posted: 2012-09-20 by    Braku
Complaint Rating:  0 % with 0 votes
I ordered a dress for my daughter. They charged my CC right away and I waited 3 weeks for it to be shipped. It had finally been received by Zulily and was supposed to ship out to me. All of a sudden Zulily canceled my order for NO REASON! I called my CC company and they refunded my money but...

Zulily.com - I will be steering everyone away from Zulily

Posted: 2012-09-19 by    Namen
Complaint Rating:  0 % with 0 votes
I ordered a dress for my daughter. They charged my CC right away and I waited 3 weeks for it to be shipped. It had finally been received by Zulily and was supposed to ship out to me. All of a sudden Zulily canceled my order for NO REASON! I called my CC company and they refunded my money but...

Zulily.com - I will NEVER order anything from Zulily again

Posted: 2012-09-17 by    Skomes
Complaint Rating:  100 % with 1 votes
I will never order anything from zulily again! I am still waiting on my items that were ordered back on the 30th of august. And when i e - mailed to inquire about the status i get an e - mail saying they had problems processing my payment. Hmmm, that's funny because i can see where they...

Zulily.com - Stay away from this one

Posted: 2012-08-31 by    Liprete
Complaint Rating:  0 % with 0 votes
Placed an order in late July. I moved and then discovered order could not be forwarded to my new address 4 miles away- sent back to California. Repeated phone calls and emails and just discovered tonight that the last piece of my order was sent to my old address.

Requested refund...

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