Badcock & More
reviews and complaints

Purchased mattress at the Lem Turner Jacksonville, Florida 32208 store. Went to location for a Soft Mattress and when delivered I received a firm mattress. After 2 weeks store agreed to replace mattress, but they had no soft mattress of that same brand due to model upgrade which wasn't mentioned. so, I agreed to a medium firmness. after 30 days I returned back to the store on 3/10/2024 attempting to get another replacement but was told only one replacement is allowed, although the first mattress was the stores fault, The Lady Manager indicated she would get back with me and that has not happened. At this point im paying for a mattress my wife or I cannot sleep on, My wife has recently become disabled due to leg amputation and is unable to sleep on mattress.

Salespeople were very nice, Manager not so much, and doesn't have a clue what customer satisfaction means.

I called to get my Frigidaire French door refrigerator repaired as i have the extended warranty which i purchased... the French doors arrived uneven, but they said that was no problem. now i have had the refrigerator since 9/13/21. the door that was lower than the other one does not want to open. the other one will not close properly. cold air is constantly coming out in between the 2 French doors... you can walk by its & feel the cold air, so my food is not being kept up to temperature... i called to get it serviced ... i had explained it to 2 different people who did not speak very good English. After 27 minutes with the last person, he told me warranties do not cover this. i told him to speak to my husband about this and he hung up on me. This has been an ongoing problem with me calling everywhere including corporate office, but no one wants to fix my refrigerator that I paid a lot of money for. I bought the extra warranty so that it would continue to be covered after the first year. If Badcock is not going to honor their warranty, why sell it making customers believe they will. This is wrong. I paid the money & I expect them to honor their part. This is taking advantage of people & selling something under false pretenses... Badcock is deceiving customers...

I purchased a sectional couch and plus an ottoman that included items sku# 120944(1),120946(1),120947(2),120949(1), and 120950(1).I purchased these items on 7/17/20. I waited an extremely a long amount of time from the dates that was giving for me to receive the furniture. I was told varies reason due to the store dealing with issues concerning covid at the time.

Once I received the furniture on 9/5/20, I was happy the people that delivered and set up did a great job. About two weeks later I then notice a lot of defects with the furniture thread coming a loose out the pillows and ottoman flatting on the four side ends, I then called the store to speak with customer service they were ruled and gave me a hard time when I simple asked for the problem to be solve in regard to replacing the defective parts. I went into the store to talk to a manager. I was told they were short staff, but someone could help me, I showed them pictures of the defects they told me they will bring replacements. Months went by still no replacements or date for it to be replaced. I called again same problem. I was told the same things about covid and short of staff and the warehouse was not operating correctly or timely. I did inform them I will not be making payments until I get proper items that I purchased. About a week later I received a called for them to pick up defective parts and get new ones out. They came out and retrieved defective parts brought a replacement ottoman and 1 pillow replacement. Then forgot the long couch pillow, went back to get it and brought one back on 3/31/21 . About a month later i had same issues with the furniture thread coming out of pillow and ottoman sinking in on four Coners. As i went to tried to fix long pillow I notice it was not replaced, they put a cover over the damaged one. I have photos to support this claim.

hotos to support this claim.

My name is Lucien

My wife and I purchased 2 Recling chairs along with an extended warrenty, and we had a problem with one, where as it would no longer rise. It was repaired with one week.

On April 2nd that same chair stoped working and when I called it in, I was told that I would be placed on a repair order.

On March 24th I went to the store to ask why no one had contacted me about the repair. I was told, " We, the store management had fail to put us on the repair order, and there fore It will have it fixed by Monday or get you a replacement." Monday the 3rd of March came , and guest what, no one contacted us again. So I called again on the 8th of March, at that time I talk to some man, who told me that I needed to wait 2 more weeks for the service that I was supposed to get 5 weeks ago.

This store ismoperated by people that make false statements and don't believe in true customer service.

I am asking that you, tto help me ratify this problem, and notify me as to your Results

On 3/14/23, I purchased a refrigerator from Badcock in Cheraw, S.C. I put $1200 down and a balance of $472.87 will be due with a monthly charge of $50.00 until paid off. It was finally explained to me after all the paperwork was done that I could have filed for 0 percent interest by having a balance due of over $600.00. However, based on what had just happened, I just wanted to get out of that store as fast as possible after my questions were answered.

To further explain what happened in store, at the time I signed the document that came up on the computer to sign, the interest rate of 25.99% was not visible prior to me signing. The interest rate was never discussed with me prior to me signing either. The clerk provided the documents and I reviewed them and noticed the apr was 25.99%. I asked her why the apr was so high for a person who has excellent credit ratings. Her reply was "That is Badcock's interest rate." I asked why is the rate so high even for people with good credit. Her reply was, "That is a rate set by the State of South Carolina."

I asked her to provide the phone number for the corporate office and she said, "I do not have that number." However, a gentleman sitting next to her provided the phone number of 877/706-8959 and stated this number was to Badcock in Florida.

I informed them that I wanted to speak with whomever made the financial decision to charge this apr of 25.99%. They could not provide me with the name of upper management and would not direct me to management.

I called the phone number provided and was transferred from speaking with Erica in Credit Services to Dominique in Customer Services, who then transferred me back to Erica in Credit Services. By the way, I was on hold between departments for long periods of time, but I hung in there.

When I asked Erica who in management I could speak with regarding the 25.99% interest rate, she informed me that I would have to send an email and provided the email address to file a complaint/dispute regarding the apr charged to me, a person with excellent credit ratings.

My complaint was not addressed through a phone call. Therefore, I am emailing your company hoping someone can refer me to a person to speak with regarding the high apr. I feel it is so unfair to charge people with excellent credit ratings the same as people who do not have good credit ratings. Why work to obtain and maintain good credit ratings if companies like Badcock and others do not recognize your good ratings?

If I have to go to the state of South Carolina to better understand this matter, please provide the agency, if not Badcock, that I can speak with directly regarding this very serious concern, as it is very unfair in my opinion.

I look forward to hearing from you. Thank you.

Hortense Granderson

[protected]@gmail.com

951/741-6205

I have never seen such terrible service in my life. We have been with the company for many years in different states. Badcock in Clarksville TN has the worst customer service I have had to deal with. They couldn’t look up our work order that was put in 2 months ago. When we still had 6 months on our Warranty. Our work order was put it to replace our broken section on our sectional and for some odd reason they told us corporate canceled our work order. I get that our warranty will end in 4 months now, but this is absolutely unacceptable! I have never seen so many incompetent employees in my life. If we can’t get this issue resolved we will close our account and never return to Badcock.

Purchased an upright Frigidaire freezer from Badcock & More Home Furniture, Crestview, Florida on 1/13/2023. Paid in full of Chase credit card. Asked Badcock to reverse the freezer door before delivery. Freezer was delivered on 1/19/2023 including a $99.95 delivery fee. Delivery people couldn't level the freezer and the gasket was leaking. Called Badcock on 1/21/2023 to report the frost free freezer was all frosted on interior. According to the Frigidaire trouble-shooting manual, the frost build-up is due to gasket leaking. Badcock sent the same people out who couldn't level the freezer correctly due to the door being incorrectly reversed at their facility. I talked to the manager of the business and she told me that Frigidaire freezer doors are not meant to be reversed, even though the product booklet shows they can be reversed. She did not want to admit they made a mistake when they reversed the door. Badcock picked the freezer up on 1/24/2023 since they couldn't fix their problem and told me they could deliver a floor model. I had enough and asked for full refund. They agreed, but said I have to pay the $99.95 delivery fee. Manager told me it is their company policy to not refund delivery fees. I called their corporate office to complain about the delivery fee, and the representative hung up on me. I reported the problem to Chase and they will dispute the entire charge

I paid $269.00 for a 3 year Furniture Protection Plan to cover any damages for my dining room set that consisted of a dining room table, side bench, long bench and corner back, short bench and corner seat. Also to a living room set that consisted of a reclining sofa and a reclining loveseat sofa. These consist of the following itemized protection charges:

FPCSG LOTS - Furniture Protection Case Good $34.90
FPCSG LOTS - Furniture Protection Case Good $12.80
FPCSG LOTS - Furniture Protection Case Good $35.80
FPCSG LOTS - Furniture Protection Case Good $26.30
FPLTR LOTS - Furniture Protection LEATHER $79.80
FPLTR LOTS - Furniture Protection LEATHER $79.80

I was able to use the protection plan for the reclining sofa due to the recliner mechanism was messed up twice and they were able to replace the entire couch with a new one.
However, I had another one time incident on the reclining love seat sofa where there was a puncture and rip on the middle part of the sofa and I was denied any service to have that fixed under my Protection Plan. The protection plan is deceiving as it says plainly here:

"Additional Covered Damage Due To a Single Specific Incident - Punctures or Rips To Fabric Leather Or Vinyl." When I called the administration they explained that I had to read their fine print under specifics that only cover certain incidents. I sent an email showing pictures of my furniture December 21,2022 and didn't hear back until I had to call them again. If I'm going to pay over $250 to protect my furniture then I think it should have been resolved.

I purchased a livingroom suit from the store located on West Pine Street in Mount Airy , NC. I was approved for $4000 credit with First Finance. Myself and my daughter entered the store to select the furniture we liked. Once we selected a brown couch and loveseat a blzck female was starting to enter my inforwhen a lady, Mary informed me I was approved to finance through them as well. I decided to procwoth their approved credit. New manager Mary and new sales clerk printed my application that contains another person's name that I didn't even remotely think a mans name was printed on the application. I'm not associated with this male and they did not sign for the loan nor approve the purchase. There is not one person who will correct this error. I called the local office, billing department credit department but no one would correct this mistake. I called and ask them to come pick up the furniture but was told it could not be retured after 24 hours from purchase date. I've had to put a freeze on credit reports and can not contact the other person because of a explosive anger issue this male has. All I am requesting is to remove his name or let me return the furniture. I'm willing to pay for it and it is a nice set but refuse to make any painting it is resolved.

The Manager of the Stuart store, Ashtin Madden, has been carrying on an extramarital affair for more than a year with a delivery driver from the Stuart store name Josh. Ashtin contracted Type 2 Herpes (HSV-2) genital herpes from Josh, and brought it home to infect her husband. Everyone at Badcock knew the affair was going on. No one informed the husband. The husband now suffers for life. You have been officially notified.

I purchased a rocking chair set from them and one broke. I called for a replacement and they said because they don’t sell them anymore they cant do anything for me! I said so you’re selling me crappy products and wont offer a store credit or anything? they can have the rocker that gave out and inspect what could have happened. Plus i have a table set i purchased and one chair out of 3 will not get tight. i have tightened the screw as much as i can and it won’t work. I asked what can be done and they said nothing.

On August 22, 2022 I went to store after being approved by a finance company to purchase a livingroom suit. I was told by Mary in Mount Airy I was approved through them as well. I chose to purchase through them. No paperwork had a previous friend I had helped by using my cell number and email since he did not use the internet in 2021. Hhe was not present to sign for that purchase and only my signature was obtained on the day of sales.

When I received my bill his name is on my invoice. "What the hell." I was obviously mad. Because of previous verbal and physical abuse I no longer even speak to him and do not need to be in touch with him. I then called and explained this to the local store billing department and the credit department. They refuse to remove his name. This is financial fraud un my opinion. Only had 1 day to return it and they will not take it back.

THIS NEEDS RESOLVED BECAUSE IT IS NOT LEGAL TO USE A CO SIGNER NOT EVEN ASSOCIATED WITH AN APPLICANT. If so anybody can use anybody else's name.

Dawn Pegram

[protected]@gmail.com

My name is dawn I'm In winter garden florida and I'm mad bought a sectional couch and dining room set its garbage the couch u can't wash the interior or pillows it's filled with cotton not a pillow it's made with cardboard and metal the dining room keeps falling apart it has been to repair almost 4 times so far and I only had this furniture since may/June 2022 I'm mad

Hello,

On today I called into the Badcock Furniture Store located at 3318 Mercer University Dr, Macon, GA 31204. I called to ask questions regarding an online purchase for the Luther PRODUCT #: 122750. The rep that answered the phone was laughing and talking with other people in the store instead of giving me the professional tone and thank for calling Badcock-how may I help you. Instead I received opps im sorry for that, how may I help you. I said that was ok (when it was not), I asked questions regarding the product and how can I order it. This rep Shay tried her best not to answer any of my question today regarding my inquiry for new purchase. I then asked her is the sofa able to fit into a 36' door, she said she does not know and if I can call back tomorrow to speak to Lorinda (my sales person who normally helps me). I ask her while I have her on the phone if she can help me, she tried to get me off the phone, but I insisted that she help me with this matter. She place the call on hold and then came back to the phone with a gentlemen in the background who said it will fit. I then ask if she had any in store for purchase, she proceed to ask me to come into the store and someone will help me or come Monday when Lorrinda comes back to work. I was very upset at this point of time due to I was being pushed off the phone due to her unknown reason. I asked could she help me, she proceeded to hang up the phone on me. I was very surprised of this matter of unprofessionalism from her. I proceeded to call back with five attempts. This first four calls I was hung up on. The fifth call, Shay answered the phone and I ask her why did she hang up on me, she said the phone hung up on me-it was not her-she was sorry and laugh. I asked for her managers name and phone number. She said that she could not give me this information and hung up on me. I called the Warner Robins, GA store and corporate store-who gave me the store manager name and was advise to call her back on tomorrow.

I had it for 14 days in my TV got a white marker on the bottom I called a local store and they told me call LG and I talked to a technician and he said the TV did help place now I'm getting cold to have to prepare when did technician did tell me the TV change the TV app with replacement take care have a warranty on it from Bangkok furniture and he talked to someone at their headquarters why should I pay for a TV I had it that long and I'm I told you and it's just gonna fix it I'm getting technicians called my house when I was told they replaced the whole TV.

Badcock gets a BAD NAME from the store in Griffin GA!

The customer service is the absolute worst out there. The store manager Ashley is a joke of a manager. She takes ZERO accountability for her employees.

There is NO REASON that a customers phone numbers should be changed from primary to secondary WITHOUT being asked. There is also no reason that BOTH numbers should not be called if it is dealing with a customer and their furniture that you have had for OVER 6 months.

When I called in to see where my couch was, I was CONSTANTLY given the run around. I finally called corporate and thought I was getting somewhere. NOPE. That's a JOKE too, and a waste of time might I add.

Not only did the store keep my furniture (that I had to send in because it was broken as soon as we got it) for 6+ months (The second time), they kept it so long that the warranty ran out and NEVER ACTUALLY FIXED THE BROKEN COUCH. So now I am stuck with BROKEN furniture that I am still paying on.

RUN as far and as fast as you can from this company. It is an absolute dumpster fire.

Always treat people right? That's their motto. It is a LIE and they DO NOT care about their customers or the issues that they are having.

I have bought a daybed for u all the one in halls I have order a peace to the bed and they take pictures and said they will get the right peace to fix it and everytime they say it ant come in or if it does come in it is always the wrong peace this has been going on for 6 months or more on this peace I just want another bed or money back I'm just over the bad stuff I also have a bunk bed needs a board for it been waiting for it as well please if u can get it fix plz let me know get my money back or something thank Jessica Braden [protected] u can text or call