Wells Fargo
reviews and complaints

On September 1st I woke up to find out $1,000.00 dollars were missing from my savings acct..I called to file a claim..10 days went by and never got a call from anyone investigating. To see if ican help providing info...this Claim was denied because they said it was worh a physical card chipped and a pin...wrong...if they had done their job they would have seen my daughter online info was changed..that the ATM withdrawal was done tapped..cardless...I have evidence my daughter was on the hospital as they were taking the money out...It is not a credit card charge..it was my own cash savings...I wouldn't go to my daughter online change all, transfer from savings to her checking and drive 1 hr away from home to an atm amd steal my own savings..I'm protected by REGULATION E an need wellsfargo to put this in place .

Enterprise Complaints has not provided a sufficient response to any of my questions - they are continually wasting my time. In both Case [protected]*** and Case [protected]*** they have not answered a single question that I have asked. They cannot even send my information to the correct address.

In Case [protected]*** and [protected]*** - they were kind enough to let me know when she needed more time however, there was obviously nothing done relative to the multiple accounts made in my name that were created at Wells Fargo. I have been waiting patiently for information that most banks readily provide their customers (statements).

I could continue listing cases here, but I don't mean for this to be an exhaustive list of ECMO cases for which it appears that no work was done at all. I feel as if Wells Fargo employees are placating me and not providing the research that I requested, then following up with excuses.

I am disgusted and appalled at wells fargo. I got scammed about a rental and I called immediately to file a claim and let them know so they can flag the receivers account and help me retrieve my money. These are hard times and people are getting scammed left and right. So out of $3900 I was they initially reversed $2400. I was happy that I was able to get SOMETHING back, considering they supposedly have security systems and so called "fraud dept." but its all a sham. they don't give two [censored]s. today I checked my bank and they reversed the credit and put me in a HUGE OVER DRAFT, WITHOUT NOTIFICATION ON TOP OF IT! want to tell me basically that its not their problem that zelle or cashapp sent the money. (I didn't expect them to do much about cashapp- but at least flag the reported account) the fraud department is USELESS AND COMPLETELY POINTLESS. I've lost complete faith in wells fargo and I am switching bank. They don't care about their clients and I am for sure switching to another bank. its not the first time they've pretty done whatever they want with your account but cant help you when you have a REAL problem. I've given them a chance considering its not the first time they've either screwed me or caused me inconvenience, but i I stayed with them. BIGGEST MISTAKE OF MY life! switch banks while you can. flag the receiving account and/ or provide me their information so I can bring the additional information to the police. But they won’t even investigate the frauds account. OR credit my account back the 2400 it was credited! I was content and it made me feel like my bank cared at least. so not only did i get scammed 2900 now i had to pay almost 1800 in over draft just to get my account to zero. oh and thanks for screwing up my credit card payment and causing me to get charged late fee.

Called bank to change my business account number to a new business account number because the (checking) account has been compromised. Customer service advised me it could be done. On the fourth day after completing this transaction the bank called me to advise me I must come into a branch to complete the transaction. (to my understanding this was completed 4 days ago). When arriving at the bank I was advised I need the reference number to proceed. I never received a reference number or was told about a reference number. Here it is now and I am approaching day 6, with a freeze on my business account. The business banker will not see me without an appointment (4-days from now), and i'm locked out of my business account until then. Wtf... Wells fargo bank is the worse bank in the u.S. There is always an issue whenever I call.

I called Wells fargo home mortgage several times to resolve why they reported two late payments after I sent them the pay-off amount and all I got was people trying to hide behind technicalies and not understand the customer. They told me point blank that Wells Fargo does not have the ability to remove those two late payments and when I filed a dispute with the credit bureau, I got a message stating that Wells Fargo has refused to do anything about them. One of them is not telling the truth and I belive it is Wells Fargo.

It was the worst customer service I have ever had to endure. It was as if they were mad that I paid off my mortgage and have to do anything to penalize me. This is not the first bad experience I had with Wells Fargo Mortgage. In 2021, they actually settled with me through a mediation of a descrimination complaint I filed.

This is a terrible bank that does not seem to care about its customers. Avoid Wells Fargo like the plague. I am closing the rest of my accounts with them.

I asked the lady that called if she could transfer me to someone who could help me and she flat out stated that she is the highest person I could talk to. There was no empathy or an interest to understand where I was coming from.

Terrible service. Glad I don't have to deal them anymore.

Good Morning

First me start by saying, I hate that it has gotten to the point that I have to send this long email about the claims department and lack of Communicate.

I feel like they treat people according to some speech that was read to use very fast. By the agent that put the claim in the system for us, using bank terms we don't know and getting us to say and agreeing to a process that isn't even communicated, well because we want our money back in a time were hackers and scammers are on the hunt. I expected the bank I bank with to have my back a little more then what has been shown to me. Now let’s get to the meat of the this, because if nothing else comes of this I hope the lack of communication changes within the claims department.

On 06/24/2022 I called into Wells Fargo and filed a Claim on ****** Auto group regrading a 489 down payment I made on 06/11/2022 for a car that broke down a few days later and kept breaking down. on 06/22/2022 ***** and I signed a agreement to retrack and unwinded service agreement, because of some missed steps made by them and their team, so I have no indebtedness or obligations to them at this time. When asked how I would get my down payment back they said request it through the bank, once the bank collects the funds they will release the funds, I thought wow okay. I called Wells Fargo on 06/24/2022 explained everything to the over the phone teller, at the time. Now she went over the process in bank terms that I didn't know, but I'm sure she left out a few things. I told her I Had the agreement paperwork from Adonis and I, with us both walking away from the car service agreement deal 10 days later. I was told oh if we need that someone will contact you, I received an email with my claim number [protected] that day, nothing came in the mail. But I did get 3 More emails saying the same things as the first on 06/24/2022 “we’re processing your claim inquiry" the claim number and a statement that reads as followed. We're looking into the claim you submitted and will let you know what we find out when our research is complete" (just to throw it out there no research has ever been done, but I’ll come back to that.) Well by 07/24/2022 I not heard anything from Wells Fargo, I haven't been called, sent an email or anything. it’s safe to say I assumed everything was good to go... WRONG on 07/28/2022 four days later without warning the claims department takes $489 bucks out of my account. I call in and I'm, told they need proof I don't have the car anymore. Well, that's not an issue I can that I have the signed paperwork that no one ever asked me for. I send it wait the 24 hours like I'm told, then I call to verify that its received and if I need anything else. Guess what? I kid you not, I was told nope that's all they needed and I'm good to go and my funds will return to my account in 2 businesses days( I hope you can pull these calls) The money comes back life is going good until, Yesterday 09/06/2022 I check my account and its negative $489 mind you I haven't received a phone call, email , USPS Letter a Batman light signal call, nothing at all. I call in and was told I needed to have Proof I can get my deposit back from the company, when I asked was documentation in the notes, I was told by two reps no not before today. So, I need the person reading this to tell me how I'm supposed to know what to turn in or what I need? if the expert claims of the Wells Fargo claims department aren’t telling me. So, I was told the claim was denied because I need proof from the ******, I said has your department even tried to retrieve the funds from the company at that time I was told no because they want proof first. I said the letter I sent in July states no indebtedness or obligations to us from you. But why didn't anyone tell me to two different reps I was then told I don't know I'm just saying that because it’s on the notes for today to tell you that when you call lol so todays notes say that the rep yes ma'am , Yeah let me talk to a manager this was the second time I asked the first girl hung up after offering a senior rep , but the transfer didn't pass through the call dropped , Do you think they called me back after having my

information right in front of them? The answer is known, called the dealership who also stated the bank nor visa has contacted them about the funds at all

they sent me an email; I called Wells Fargo after that and spoke with a whole new rep and was confused herself. I waited about 20 minutes for Maria the supervisor I was holding for. She came on the line and just gave me a list of documents I can send in and wait another 24 to 48 hours. I've went ahead and sent all the accounts that have been sent into their department. Because at this Point I'm ready to contact the BBB against Wells Fargo. Which I'm not trying to be rude, but this process has lacked correct information and commutation form beginning to end. Yes, I want my Money back and I plan to fight for it everyday, But I can’t fight if the people that are supposed to be helping me are not telling me what I need. It’s like I’m doing all the work and they haven't even tried to call the company to verify anything I said to them. They have literary done nothing for my case not call me or research anything.

I have been a customer of Wells Fargo since 2007 or maybe even longer. I've had a checking and savings accounts during this time as well as a couple of business accounts that I later closed. I use them and encourage others to use them because I like Wells Fargo. My complaint is about the employees of the Rome, Georgia branch. I wish I had gotten names and I will probably walk in there soon to write the names down. I entered the Rome, Georgia branch on Tuesday, August 23. I needed to open an estate account due to the passing of my Mother. I wanted to use Wells Fargo because I trust them and use them myself. I sat for approximately 10 minutes before anyone addressed me. The first thing an employee said to me after sitting in the waiting area for 10 minutes was, "Do you have an appointment?" I need to add that no one said hello or we will be with you shortly. Her tone was short and I responded by acknowledging that I did not, but did I need one? Her tone continued to be short and borderline rude. Her response was, "Yes, and I don't have any today. What do you need?" I proceded to explain that I needed to open an Estate account and simply asked what items would be needed. I was AGAIN, snapped at with, "Probate stuff and death certificate." I asked what probate stuff, which seemed to irritate her further. At this time, a gentleman that had previously been in an office walked by and she yelled at him to tell me what I need for an Estate account. He was helpful in that he told me what all I needed to have, in which I ALREADY had with me. I asked if he could help me that day and he quickly said No and said you have to have an appointment. It seemed as if I should've known that an appointment was necessary before entering. I have never been treated that way in ANY bank, especially not mine. The Rome, Georgia branch is my branch, as I live in Rome, Georgia. I left disheartened. I was so mad by that point that I thought to myself that I will not use Wells Fargo for my Mom's estate and as soon as possible I plan to close my accounts and go elsewhere. There is not another branch in Rome, Georgia at this time. I waited a few days and upon direction from my sister decided to at least stay with Wells Fargo to open the Estate account, but chose to do it in Newnan, Georgia where my Mom lived. It was such a WONDERFUL experience. I was greeted and welcomed at the door, and they did not even know if I was a customer already or not. I did make an appointment. Courtesy goes a long way. Shame on you Rome, Georgia branch. I'm sure all of their employees are not like what I experienced. These were the two employees sitting at desks. I didn't even go the the tellers because I knew I needed to open an account. I still plan to move my accounts at some time. If it wasn't such a hassle and time consuming, I would have already done so. I also plan to go back in the Branch to get the names of the individuals as well as speak to them in person to tell them that because of their frustration and attitude, I no longer want to use Wells Fargo. I do take into consideration that at this time in our country, we are experiencing being short-handed in many businesses. I exercise patience because of this and extend extra grace. These employees never acknowledged me or changed as I continued to answer them nicely and in a tone that was appropriate. I would have thought that maybe the first person was just having a bad day, but after being made to feel like I was bothering them by two different employees, I knew that it must be the atmosphere of this branch.

I am a customer since 1994 (Wachovia bank) during Covid despite that I have to close my business for several month I didn't miss a payment of my Well Fargo mortgage this month I paid late my mortgage and you charge me 54 dollars late fee. Let me see if you have around 70 million costumers (probably more) is very possible that 10 millions paid late something that make half a billion dollar earning in late fees this month. I do not see the difference between Wells Fargo and a MOB organization you are nothing but usurers.

It appears that the Wells Fargo claims assistance department accepts the Merchant's word over the customer, without proof. I can say this with authority, because I have the documented proof of my interactions with the Merchant in question. I paid for a service on June 28th and I was told I would receive my log in details in a separate email within 24 hours. Those 24 hours came and went, so I sent an email to the Merchant requesting the log in information. When I didn't get a response, I decided to file a chargeback with Wells Fargo. They credited my account "temporarily" and then I heard from the Merchant a full month later, on July 31st. They told me that if I want a refund, I need to cancel my dispute and show them proof that I cancelled it, then they would refund me. Absolutely not, I didn't trust this company any longer. Why couldn't they refund me the money in good faith, and then show that proof to Wells Fargo, to legitimately close the claim? Instead, they flat out lied to Wells Fargo. They told Wells Fargo that I had access to the log in information, which they NEVER gave to me. Only the request for a cancellation of the dispute. They never responded to any of my attempts to reach out to them before the dispute was filed. I wasn't taking a chance with them refunding my money. So now, Wells Fargo advised me that they will be charging my account for the full amount on August 31st, tomorrow and I have no idea how to resolve this. I called the fraud department, they said they can't reverse it, so I asked for a supervisor to call me, she said I would hear within two business days, and I haven't heard from them AT ALL. No return call, very unprofessional! I am taking all of our money out of Wells Fargo because of this blatant disregard for the truth. I want to see documentation that proves they provided me with log in information, ever, but no one can do that.

I held the Wells Fargo Bob’s furniture card last year and use it to purchase a chair. I paid off the chair within a month and a half to the tune of $1000. My credit is at 820

Through all the credit reporting agencies and I do make a six-figure salary. What a great surprise it was, especially when I only have $300 on one credit card, my house is paid off and my car is paid off to be denied credit for a bed. The sales Person, seeing that I was rejected, offered to put me on some type of payment plan. I don’t think I’ve been this angry for a while and one of the things I’m doing next weekend is tearing up everything having to do with Wells Fargo. This is how they treat their customers I have great credit? I paid cash. I will not have anything to do with this bank, Financing whatever in the future.

My name is Michael Andrews I am a victim of identity theft ref [protected], I have a police report and proof of some one change my mailing address. My retirement is paying out and my back pay is in 4 accounts. 35,000 is setting at wells Fargo. At this time I going through mediation. Please call me at [protected] thank you.

Dear Wells Fargo,

I Man have a few concerns dealing with this account at the moment having hardship due to the fraud/identity theft your company is doing and still doing. First this first is to let you know until we get this concern fixed will I be willing to do a payment arrangement until I get an affidavit point from point stating what Law governs a man/woman have to pay cash on their own extended credit which I know now all transactions are consumer credit transactions. I’m a little worried that you all took advantage of me and my credit as a MAN human flesh blood being on this earth. I know the CAPS name is a government entity, a dead person, but I’m alive and no at this moment this wasn’t my obligation to pay cash on credit which I know is a violation to Federal Law and TILA - TRUTH IN LENDING ACT. You all also as well as you and the dealership to a cash down payment which is another violation, the moment my credit was run it was paid for once I drove off the lot. You all can’t loan/lend any of your own stock/credit to a consumer according to 12 USC 83. So I get to thinking how the money was created. It was created by my wet ink signature and ssn on the fraudulent contract that you all gave to me. I know you all don’t have a lawful lien on this vehicle. I will be doing a lien holder search on the all CAP name on this account which I can’t be the all CAPS name. I know that is a STRAWMAN not a living being. I will never be that person, you all are false and mislead me into thinking I owe a debt. In reality according to hjr 192 of 1933 everything was pre-paid. So Wells Fargo you are taking double payments maybe triple each month from me like you didn’t get paid from the promissory note in exchange. It was the same cash value again 15 USC 1601L will tell you what a real credit card means. I have done my research to know now how banks operate, not just you Wells Fargo all other banks as well. I just want to be treated fair, not have you all steal from me as a MAN. I don’t want to see any remittance slips. Those are really checks to me as MAN you all send them fraudulent to me and as well as misleading me and taking cash from me as MAN. It doesn't say negative amounts, they always positive amounts which mean something wasn’t right in the first place about this whole contract. If I owe you all in reality I will like to see the accounting and I have the right to ask if you saying I owe a debt. So I want to do this correct way and I want you all to do your job as well not to mention you have debt collectors calling me and my mother about a debt again that’s in violation to 15 USC 1692E and more I can go on. So I will start at the basics right now until someone correspond by U.S. MAIL. I’m giving you consent now as a consumer. You suppose to have my consent to talk about any debt owed. Thank you.

I’m requesting ACCOUNTING on this account. I know this car was already paid for.

§ 9-210. REQUEST FOR ACCOUNTING; REQUEST REGARDING LIST OF COLLATERAL OR STATEMENT OF ACCOUNT.

(a) [Definitions.]

In this section:

(1) "Request" means a record of a type described in paragraph (2), (3), or (4).

(2) "Request for an accounting" means a record authenticated by a debtor requesting that the recipient provide an accounting of the unpaid obligations secured by collateral and reasonably identifying the transaction or relationship that is the subject of the request.

(3) "Request regarding a list of collateral" means a record authenticated by a debtor requesting that the recipient approve or correct a list of what the debtor believes to be the collateral securing an obligation and reasonably identifying the transaction or relationship that is the subject of the request.

(4) "Request regarding a statement of account" means a record authenticated by a debtor requesting that the recipient approve or correct a statement indicating what the debtor believes to be the aggregate amount of unpaid obligations secured by collateral as of a specified date and reasonably identifying the transaction or relationship that is the subject of the request.

(b) [Duty to respond to requests.]

Subject to subsections (c), (d), (e), and (f), a secured party, other than a buyer of accounts, chattel paper, payment intangibles, or promissory notes or a consignor, shall comply with a request within 14 days after receipt:

(1) in the case of a request for an accounting, by authenticating and sending to the debtor an accounting; and

(2) in the case of a request regarding a list of collateral or a request regarding a statement of account, by authenticating and sending to the debtor an approval or correction.

(c) [Request regarding list of collateral; statement concerning type of collateral.]

A secured party that claims a security interest in all of a particular type of collateral owned by the debtor may comply with a request regarding a list of collateral by sending to the debtor an authenticated record including a statement to that effect within 14 days after receipt.

(d) [Request regarding list of collateral; no interest claimed.]

A person that receives a request regarding a list of collateral, claims no interest in the collateral when it receives the request, and claimed an interest in the collateral at an earlier time shall comply with the request within 14 days after receipt by sending to the debtor an authenticated record:

(1) disclaiming any interest in the collateral; and

(2) if known to the recipient, providing the name and mailing address of any assignee of or successor to the recipient's interest in the collateral.

I am 82 yrs old ,with hearing impairment.I am at present in UK. i TRANSFFRED SOME MONEY ONLINE FROM MY WELLS FARGO ACCT.., TO bANK OF AMERICA.

wELLS FARGO SENT ME MESSAGE TO MAKE SURE THAT IT WAS ME, I phoned for confirmation but as I could not understand the security questions my account was blocked for access on line.

As I have hearing problem and I am out of USA there is no way I can opertae my account and buy a property . I have lost one property already due to the finances blocked by wells fargo.

What do you suggest I should do the have my account unbloked?

I am a very busy person. No time to waste. Often have to call while in my car, stopped at a traffic light. I don't need to hear Spanish, French, Russian, etc. My main complaint is the message that has been going on for months about the Americans With Disabilities Act. I think we have had plenty of time to respond to that message if needed. Usually the traffic light changes before the recorded message has even completed! I just hang up and curse to myself again. Please consider removing any message that is not necessary.

Thank you,

John A. Webster

[protected]@yahoo.com

On 4/4 and 4/6 someone logged into my WellsFargo online banking. They added overdraft protection to 2 accounts, they did not change password or make any other changes that I know of.

They logged in again on 4/12 and made 10 "Bill pay" transfers.

4 transactions from "Business line of Credit" account.

Transactions were in amounts of $999.98, 999.97, 999.96, etc

6 from "LV" account, however since it had no money, the overdraft protection kicked in and charged the transactions to the credit card. (same transaction size pattern as above)

All transactions were made using "Bill Pay" feature, 6 payments were made to account called "B of A Credit card" (i don't & haven't had BofA accounts in >20 years).

4 payments went to "Chase Card" account.

Total withdrawn: ~10k

My Wells Fargo accounts had minimal usage in terms of $ value or frequency prior to this:

"LV": ZERO usage in last 4 years, $40 balance.

"Business Checking": Minimal usage (3-4 transactions a month), $300-400 balance

"Business Credit card" Credit limit 15k used $1500

"Business line of credit" Credit Limit 25k used 0

I fail to connect my accessing account before and after the occurrence proves that It was me and not unauthorized transaction.

I dont know what to do as I cant take responsibility for 10k stolen from WellsFargo via loans using my online account access.

No one had access to my home or my computer, if someone did, they certainly knew their way around payments and thresholds ($999.99, $999.98, etc) not to trigger any alarms..

Saying " we didn't find any unauthorized access, so it must be you" is a terrible answer.

The occurrence is a FACT, 6 payments to same payee, 5 min apart, all just a few cents under 1k.. From accounts that haven't been used in years, VIA OVERDRAFT Account that was activated just days prior on accounts that had minimal usage in recent time.

Immediately followed by 4 payments to different payee, using same tactic ^ If THAT doesn't set off any alarms and doesn't OBVIOUSLY look like fraud, I don't know what does

Please see excerpt from Wells Fargos official rersponse.

We investigate claims based on information provided by the customer and information or data found by utilizing internal systems. Upon the receipt of your concerns, we reviewed the resolution of your claim further. We found that there were other undisputed transfers done on the same device, with a standard login between November 21, 2021, and May 18, 2022. This same login was also used for other undisputed transactions and there were no password changes or login failures prior to disputed activity. Research also show that the One Time Password (OTP) went to the primary email address on file [protected]@xxxxxx.com and there have been no changes for more than 360 days. Based on this information, we have established that no error has occurred and that these transactions were valid and authorized. As your inquiry did not provide us with any new information to consider, we continue to support the decision made by our Online Fraud Claims department in the claim.

Overdraft protection to your Business Checking account ending in XXXX was added on April 6, 2022. Our research shows that on April 12, 2022, there was an overdraft protection transfer to account ending in XXXX in the amount of $3,927.32 and an overdraft protection fee of $20.00 was applied to the account

Overdraft protection to your Business Checking account ending in XXXX was added on April4, 2022. Our research show that on April 12, 2022, there was an overdraft protection transfer to account ending in XXXX in the amount of $6,036.24 and an overdraft protection fee of $20.00 was applied to the account.

Wells fargo has closed my account as I no longer have a us mailing address. I have tried moving the money by sending 4 checks to a friend ,but the checks got rejected, they told my friend it was because the signature was different from when the account was opened in 2004 ,if my friend hadn't told me this I would not have know .Have had to pay him $48 what his bank charged him. There is now a block on my account .I had to phone them from the UK to explain that i had a stroke and it effected some of my normal functions like writing, spelling ,and a few other things, are not the same. But all I ever get is either transferred or cut off I have 3 open cases, with ,[protected]@wellsfargo still waiting for an answer .Wells fargo sent me a account closure form which has been returned after it was notarize here in the uk >I don't know if they have it as it was some time ago ,I sent it to the Exceptions payments department but that was back at the beginning of July .I have tried to do a wire transfer but it was blocked .I have made so many phone calls to them my phone bill was £400 pounds about $350 dollars No one answers my emails or my calls get Passed from one department to another .I am 70 years old I don't need this hassel I just want my money .They have all my bank details on the form I sent back to them if they ever got it as no one returns emails to me .Every think i suggest to them its no can't do that .So how do i get my money? my Health prevents me from coming out there ,Contact me if you need more info Please

Purchased a motor scooter from 260powersports.com located in Arlington, TX 76010. Used my Wells Fargo Debit Card [protected] good through 02/26. I called and they don’t answer. Their Telephone numbers are [protected]. Order number is 18148 and my “guarantee number” is 09GRT [protected]. Visited Wells Fargo Branch Manager Celia here in El Paso, Texas. She was immense help. They debited $1940.05 from my account. Not sure what this number is [protected]. The other is S30211841188604638.

The Wells Fargo NA has destroyed my Personal Identity two seperate times

called Double Indemnity

The current Morgage Securities Fraud involves Identity Theft by

an illegal letter that was sent to my personal Mailing Address that

has criminal activity involving an illegal

1099 IRS Morgage Statement by

Wells Fargo NA

Portland OR with unauthorized information THEFT

Social Security Number in KEITH CARLTON CUTLER

ending 6887

TAX YEAR 2021and

$3083 illegal dispersion of funds that MUST be

INVESTIGATED WITH IMPUNITY IMMEDIATLY

WITHOUT FAIL!

The FBI and Secret Service are currently involved in

MULTIPLE CRIMINAL INVESTIGATIONS OF IDENTITY THEFT

THAT ARE SIMPLY CALLED CHARACTER ASSASINATION IN A

FINANCIAL CONSPIRICY THAT MUST END WITH A FEDERAL

PROSECUTOR ASSIGNED TO INVESTIGATE ALL MATTERS OF

WELLS FARGO NA

Double Indemnity against former Bank Customer

KEITH C CUTLER

INVESTIGATE WITH INPUNITY

MY ATTORNEY WILL ACCEPT CASH SETTLEMENT ONLY BY MEDIATION

SETTLEMENT WITH THE

WELLS FARGO BANK CORPORATE OFFICE WITHIN 10 BUSINESS DAYS !

This is INFORMATION THEFT AND MULTIPLE FEDERAL VIOLATIONS

OF MR KEITH CARLTON CUTLER CONSUMER RIGHTS IN LENDING AND CREDIT AND

FREEDOM OF INFORMATION ACT VIOLATIONS

INVESTIGATE WITH IMPUNITY

07/07/2022

E mail verification required

[protected]@gmail.com

I got an auto loan with Wells Fargo on Easley SC. For a 2018 Nissan Rogue. I purchased the car last January 2021. My cousin cosigned for me. She passed away in March 2022. I sent a cashier check for the full payoff. Then suddenly come may after my cousin had passed away. They started sending out past due letters to her address and calling me 5 times a day trying to say I was behind on payments. Even though my bank statement showed they got the money. I got the paperwork in saying paid in full. her name removed from the loan.. They started saying they never received the money. Even though I faxed them proof. Then night before last they had their recovery company sneak out and steal my car in the middle of the night. I have being on phone with them numerous departments trying to locate it do at least I can get my personal stuff and the car and I have being given the run around and told to call back.