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4.0 8321 Reviews

How responsive is Walmart's customer service?

755 Resolved
1985 Unresolved
Almost disappeared 🫥
We're pretty sure that if Walmart showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Walmart and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
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Walmart reviews and complaints 2803

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Newest Walmart reviews and complaints

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11:22 pm EDT
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Walmart Management and security of walmart in square one, Mississauga Ontario

If there was a negative star present then I would have opted for that. Horrible experience happened for the first time after 4 years, there was some homeless druged guy was stopping me to go into elevator, still I went and he just snatched my mobile and then I shouted on him and told that I will call police. He was using abusing language. Somehow I got out of elevator and there was no use of security at the gate because they were busy in talking with eachother.

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Zachary 2001 nnnr
, CA
Sep 25, 2023 1:15 am EDT

Should have screamed for help and caused a scene. Sadly they can call the police, but there are many of them around. They just return. Not all of them are psycho. But people like him make all homeless people look like psychos. They usually hang around LCBO, asking for money for food. You can tell what they really want to spend the money on. The ones that really want food, will accept anything, even your leftovers. Even if the security did something, he would be back in less than a day.

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10:58 pm EDT
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Walmart - Delivery of grocery items to my home is horrible!!!

This matter has been brought to the attention of Walmart Supercenter Tulsa OK. We are a 76+-year-old couple living in Tulsa. Both of us are physically disabled, and are wheelchair-bound. It is very convenient for us to order online, then have the items delivered to our home. **We spend a sizeable amount at this Walmart, yet are treated horribly by 95% of...

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9:12 pm EDT
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Walmart Didn’t get my 2 Grapefruit. And the graham Texas Walmart is the worst.

9/1/23. Was in a handicap scooter. Checked out at register. Got home didn’t have grapefruit. Called and told alexis. It was 2 grapefruit and I had to read her my receipt. Then she had to go watch the camera when I checked out. And she said if I didn’t get it they would replace but if another customer got them I would have to file a police report. For two grapefruit!

Well good new was they watched the video and found out I didn’t lie. The bad news is that I live in graham with limited places to shop and at times I still have to go there. But you can be assured only when I have to. I have stopped getting my rx from there since they no longer have curbside. The plants are dead or dying if you dont get them when they unload. I can no longer get large women’s clothes there. And the store doesn’t carry the variety other walmarts do. Graham texas walmart sucks.

Desired outcome: Get a better Walmart in Graham Texas

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aseaf
, US
Sep 25, 2023 1:07 am EDT

Looks like this little girl is giving everyone a thumbs down for telling her off. Maybe if she shopped with a parent or another adult they can remind her to take all her bags with her.

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Zachary 2001 nnnr
, CA
Sep 25, 2023 1:11 am EDT
Replying to comment of aseaf

Well two others liked my response so I don't care. I notice you got a dislike as well.

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Zachary 2001 nnnr
, CA
Sep 03, 2023 9:25 pm EDT

Well if you had made sure you left with EVERYTHING you bought this would not be an issue.

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11:39 am EDT
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Walmart Oil change- Fayetteville GA

I was told that I couldn't get an oil change because my car was too old (1985). The Fayetteville, GA Lead said his book indicating which oil to put in only went back to 1999. He could not change oil unless he used the oil specified in the book. I offered to show him the owner's manual. He refused to do the change.

Since I have Walmart tires, it is important to be able to change oil at the same time I get my free balance and rotation.

Desired outcome: A letter indicating, I can get Oil changes using whatever viscosity I specify within the brands you use. Plus 10 free oil changes to compensate me for having to go to a Walmart farther from my house.

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8:43 pm EDT
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Walmart Walmart Money Card

I noticed fraudulent activity on my account. Someone unknown was able to withdraw $400.00 from an ATM while I was in possession of my debit card.

I called and reported it to Customer Service and filed a police report right away.

Unfortunately Walmart Money Card Services made it impossible to have the money reimbursed.

I was with my son at the Aurora Mall when the transaction was at a CVS clear across town. A place I've never stepped foot in.

I lost my car because of the theft and denial to reimburse funds.

Desired outcome: I would simply like to have back the $400.00 that was stolen from me. I work hard for my money and it's not right.

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6:27 pm EDT
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Walmart Sporting goods /managerial

I went to the wal-mart in hope mills 6 times in the past week. Evertlytime it has been different time of day. I went today 8/31/23 to get me and my father's hunting licenses. Waited for 30 minutes before I finally got a manager to come to the back and tell me that the worker was at home all other times they was on break. This is ridiculous that someone does not know how to do licenses. Someone needs to be fired. They have lost a good paying customer. Im fed up. No good customer service or workers

Desired outcome: for someone to pay me for waisted gas and make someone be there

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6:34 am EDT
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Walmart - In store credit not honored

Hi, I'm reaching out to you today as I'm extremely frustrated with walmart. I myself have been a loyal customer for many years. After my last experience I don't want to shop here anymore. My mother in law recently passed away few weeks before she passed she bought my daughter a bunch of Calico Critters doll house accessories online. She didn't keep her...

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12:50 am EDT
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Walmart ordering a refurbished cell phone

I have tried to order a refurbished phone each time (4times) it gets cancelled by Walmart . I am looking for an AppleXR or a apple 11 I reall wanted white one SKU E832B87DFBB34BCA34I have good credit with Walmart so what is the problem due to Rodgers taking over Shaw I have had to change E-Mail it is now [protected]@gmail.com seems to be ni troule with that on line

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1:08 pm EDT
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Walmart - Rude behaviour from associate

I was shopping at walmart on Kenaston street in winnipeg about one hour ago.. i was in self checkout and an associate approached me and tried to get me to sign up for a credit card. I politely refused and he kept badgerring me. I told him i was very hard of hearing and couldnt understand him and just wanted to check out. I fidnished scanning my items and...

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3:58 pm EDT
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Walmart - Customer services or lack of it

My name is Emmanuel and I had a key cut at a kiosk of your store 3009 in Westbrook, Calgary. Somehow the cut key did not come out the same. I i informed the staff at the time and was told to take it home and try it out first. I went home tried it and it didn't work so I went back to store for a refund. I was at the customer services counter and requested a...

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3:51 pm EDT
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Walmart Cleanliness

Wal-Mart at 100 Bayshore is very dirty. Especially at the self checkouts. I asked the employee if she can clean the self checkout that she put me at and she assured me that they get cleaned quite often. This is at 7:30 in the morning! I told her there was no way that it was cleaned. She said oh. She did not offer to clean it so I told her that I was moving to a cleaner one. Clothes are never folded, a lot of the merchandise in the store is a mess! I don't know why this is happening. It was not like this last year. Most of the employees are on their phones. I find all of this unacceptable. Please rectify the problems.

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1:49 pm EDT
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Walmart Fraudulent activities disputes, replacement card issues, false promises of delivery

There was fraud on our account at the end of June 2023, we have spent hours weekly speaking with the SAME walmart representative that has given expected delivery dates of card. The wrong card was ordered, when he received a card last wee we were told that card was ordered on-line we had to dispute that, we didn't order anything online! At that time they ordered a new card and didn't say that, we called back and that when we knew that was not the replacement but a online card ordered, then given another delivery date of AUGUST 28TH 2023. It didn't come, now it's FedEx delivery date of AUGUST 30th over 1 month for a replacement card that we still don't know if it will arrive, she never have a tracking number, just say call back if don't arrive. 2,200 we are still waiting.

Desired outcome: Replacement card with deposit TODAY

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Update by K Releford
Aug 28, 2023 1:32 pm EDT

My husband keeps getting the run around after ordering replacement card due to online fraud, since then he suffered a mini STROKE, has not been able to work and we are still waiting on his card ordered beginning of August! Since then we have called cs every week with some excuse, the wrong card was ordered, then a online card was ordered that HE DIDN'T ORDER, promises of delivery dates they can't track. He's last promise of delivery was today AUGUST 28th, it didn't come as promised again, another hour waiting on the SAME rep to tell us its is to be a I'm contacting BBB, then atty IN REGUARDS TO THEFTS of DEPOSITS, FRAUD AND EMOTIONAL DISTRESS ON THIS $2, 200 issue! Today is August 28th 2023 at 1230pm

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4:38 am EDT
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Walmart Walmart+

The Walmart+ app itself was not the best experience for me. I could never get the discount gas because the app could never connect to a pump and it's only usable through the app which sucks because I actually AM a delivery driver (that app is also faulty, was forced to deliver for free for 3 hours). Now my vehicle is out of commission so getting items delivered would be my best option but that is also a bust. My delivery driver made it to my house, placed my order into my house, and after almost 10 minutes of trying, she had to take the order back to the store because again, the faulty apps, I still got charged for delivery. And the best part… I have to wait up to 10 days to even get the hold released from my bank, need that money readily since I now have no transportation. It was NOT worth it to me, I now see why spark drivers have so many complaints.

Desired outcome: Do better overall

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Update by Candace k
Aug 26, 2023 9:55 am EDT

This human used to be able to pull up to the gas station, open the app, and scan a barcode. Never had any issue before these last few months, I walk into the gas station and the cashier tells me it’s all app work, app never stops telling me unable to connect to pump… is this human supposed to stick fingers inside of the screen?

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10:12 pm EDT
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Walmart Pharmacy pharmacist

I called in a refill on my prescription went to pick it up. The pharmacist embarrassed me in front of everyone and said we will no longer refill your narcotic prescriptions. You have too many of them. I may have a few, but I do not refill them every month nor do I take them every day. I have MS and I have certain medication‘s that are prescribed for my condition and I think they should’ve called me on the phone to discuss this or hold me aside and talk to me privately not announce it in front of all.

Desired outcome: I will not be filling any prescriptions at Walmart anymore

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7:26 pm EDT

Walmart online order

I ordered a produced called L'Evate , flavor TART CHERRY, 3 boxes totaling in the amount of $69.87. The flavor that I received was CHOCOLATE. I ordered this healthy supplement for my husband and guess what? MY [censored]ING HUSBAND IS ALLERGIC TO CHOCOLATE. I called the 800 number spoke to a CSR only to be told they can only refund me $9.00 for their screw up. INFLATION IS REAL , SO IS THE STRUGGLE I DON'T HAVE MONEY TO THROW AWAY ON A PRODUCT THAT HE CAN'T USE OR BECAUSE YOUR EMPLOYEES WHO FILLED THE ORDERED DECIDED TO PUT WHAT THEY WANTED INSTEAD OF WHAT I ORDERED THAT COULD HAVE POTENTALLY HARMED MY DAM HUSBAND.

Desired outcome: COMPLETE REFUND

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8:22 pm EDT
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Walmart Not enough cash registers to check out with

I went to white marsh and hunt valley today 8/22/23 at towson no registor's at all open, had to stand inline at self check, abount 20 people in front of in me. I'am so tired of spening my money than when it's time to leave I have wait in line because there's not enough registor's open, if somethink cain't be done soon i'll take my business. Thank you

Desired outcome: open more registor's

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7:19 pm EDT
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Walmart eyeglasses

I got my glasses at walmart on carolina beach rd in wilmington in march. they were scratched so they fixed them, and they are scratched again. i know i didn't scratch them because i had my original glasses for 17 years and the only reason i got them is because the arm broke off and they didn't have a scratch on them. i need my glasses to read. please help me. my brother got his glasses from walmart and said his did the same thing, he didnt do anything about it and so he went somewhere else and got them.

Desired outcome: REFUND

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9:08 am EDT
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Walmart Walmart plus

I orderd a cat fountain on 08/20/23 I tried the walmart plus on the free 30 day trial. The next time I check my bank online there was one hundred andfie dollars and ninty five cents taken out with out my permission. That is not a thirty day free trial! I want that moneyi buy back! I have been a good customer for a long time! I want that money back, my wife and are on ssa, we can't afford to have our money taken for no reason! If you expect to keep me as a cutomeryou will give it back! If not, I will not buy in store or online from you again. There is no reason to continue doing business with a company that defrauds you. I will take the actions needed to solve this and will not deal with walmart again!

Desired outcome: refund the money you took from me or I will take further action against.You will also lose my buisness permamently!!!!!!!!!!!!

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1:50 pm EDT
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Walmart - Xbox live gold pass and xbox game pass

Dear Complaints Board, I am writing to express my dissatisfaction with the service I received at the Wal-mart store located at Queensborough, New Westminster, BC. On August 20, 2023, I tried to use a gift card to purchase an Xbox Live Gold pass, which is a pass for an online service, not a gift card. However, the manager of the store refused to accept my...

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7:04 pm EDT
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Walmart - No access to available funds, not able to pay bills, not able to make any transactions

Starting on August 17th 2023 my card started declining transactions. The morning of August 17th my card worked for a purchase at Casey's General Store everything else has been declined since. This is happening to hundreds of people right now, and not just myself. Some this has been going on since August 1st 2023. I called the first time on August 18th at...

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Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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Contact Walmart customer service

Phone numbers

+1 (800) 966-6546 +1 (800) 925-6278 More phone numbers

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