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Walgreens is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Walgreens has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Walgreens reviews and complaints 1832

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Newest Walgreens reviews and complaints

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C
9:22 am EDT

Walgreens Covid-19 vaccines

Yesterday, June 9, 2022, I took several pictures of Walgreens marquees throughout Miami. You continue to push members of our community to get “vaccinated” with a drug that has been proven useless at best, and death-causing therapy worst. You are hereby advised that in upcoming lawsuits –and trust me, class action lawsuits are coming-- you will not be able to utilize excuses like “this drug was approved by the FDA or CDC...” knowing full well that this unproven, untested drug has hundreds of potentially fatal side-effects. You will be held responsible in a court of law.

You are hereby required to take down any and all advertisement instructing the community to receive a Covid-19 vaccine, effective immediately.

Below is a link showing Pfizer’s 1,290+ Known Adverse Side Effects for Its Experimental COVID19 “Vaccine”

https://granitegrok.com/blog/2022/03/fdas-list-of-1290-known-adverse-side-effects-from-the-pfizer-covid-vaccine

This drug was prudently approved by the FDA in its pursue of profits for the pharmaceutical industry.

In perusing FOIA documents, so much is wrong-

Additionally, Pfizer had a distribution study on animals that proves they knew that the LNPs travel all over the body! (Pages 3-36 of downloadable documents)

Additionally, This same Pfizer/BioNTech study notes “No genotoxicity studies are planned for BNT162b2 [the Pfizer/BioNTech COVID vaccine] as the components of the vaccine constructs are lipids and RNA and are not expected to have genotoxic potential (WHO, 2005).” Similarly, “Carcinogenicity studies with BNT162b2 have not been conducted as the components of the vaccine construct are lipids and RNA and are not expected to have carcinogenic or tumorigenic potential.”

The truth; however, is that the LNPs are allowed to distribute production of pathogenic spike throughout the body. These proteins, along with the injection itself (pseudouridine) downregulates your natural defenses and interacts with tumor signaling. Carcinogenic studies would reveal that this will eventually lead to cancer. This was an extreme regulatory fail.

Desired outcome: You are hereby required to take down any and all advertisement instructing the community to receive a Covid-19 vaccine, effective immediately.

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J
9:36 am EDT

Walgreens Google Play Gift Card Scam

on 6/2/22 at 3:13 i (James O'Brien) purchased $500 dollars worth of google play cards from your store because of a scam. the scammer manipulated his email to appear as my boss. he asked me to get the cards and bring them back. it wasn't until i got back and saw that he wanted me to scratch the back and send them and realized i had been scammed. i still have all the cards and no information has been sent anywhere but googleplay support where i filed another claim. i am a student participating in an internship and do not have a lot of money. in total i am down almost $1000 from this scam and i am begging you guys can help me resolve this issue. this scam has sent me into financial ruin and i need you guys to help PLEASE!

Desired outcome: please respond , refund

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6:42 pm EDT

Walgreens Prescriptions

My mother has been having problems sleeping and the doctor prescribed her temazepam now it’s always an issue at your Gordon’s corner store in Englishtown with delays and or it being canceled on the app with no explanation and when I call I’m on hold 30min to an hour with sometimes someone picks up and hangs up? This has happen on more then one occasion. These are prescriptions that people need and when they don’t get them your endangering their health and well-being. Is this the kind of service that Walgreens brings to a community?

Desired outcome: To prevent this in happening again and have better customer service

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5:18 pm EDT

Walgreens Pharmacy

The Walgreens on 925 sound view lacks communication, staff are rude, careless, and unwilling to work. I will call to refill my prescription and the pharmacist will say they are ready in an hour and I'll give them time and still the prescriptions are never ready. My grandmother will refill her insulin here, and they would say they have none in stock. The pharmacist will ask you to wait and take over 30 minutes to attend you. Not sure what happened to this location because prior to this store it was a Rite aid, and issues like this never happened. Management needs to overlook their workers.

Desired outcome: I will like to have my prescriptions ready in a timely matter, their inventory should also be upkept.

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1:08 am EDT

Walgreens Terrible customer service

Hello, my name is April and I’m from Las Vegas, NV. I just want to say that I’ve never had a bad experience with Walgreens up until a couple of weeks ago and today. I believe the first incident happened on May 26, 2022. I’m a Lyft driver in Las Vegas, NV. There are times as a Lyft driver that we need to stop and take breaks and go to the nearest store to use the restroom. I have gone in several times off of the Las Vegas Blvd/Sahara location and have never been denied service to use the restroom, even after 9 p.m…. On that evening, I just so happened to stop at this location and asked one of your employees nicely if I could use the restroom. Her response was, “Nope!” “You can’t use it past 7 p.m.” I pleaded to use the restroom and she wouldn’t even acknowledge me. She treated me very rudely as if I was non existent to her. I asked, “is there someone I could speak to?” She said, “you can ask my manager Melissa, but she’ll tell you the same thing.” I then asked Melissa and she wouldn’t acknowledge me or look at me and proceeded to stalk her items. She told me that I couldn’t use the restroom and that I could go across the street and use the restroom at the Sahara hotel. I was literally in need of a restroom badly. As a lyft driver, we spend hours of service for our community and there are many times when we are denied access to using the public restroom. To make matters worse, you just never know what side of town you’ll end up on and to be turned away is the most inhumane thing you can do to someone. Especially as a female driver, there are times when we have a menstrual cycle, or cannot hold it any longer. I’m not sure who makes these rules, but the restrooms should be available to the community. I feel the real reason they do this, is because they’re discriminating against the homeless and denying them access to the restroom. This is not right and needs to be addressed. I called and made a complaint to the headcounters a couple weeks ago and I was told I was going to be called back within 3 days. I have yet to hear from anyone. I will keep pressing this issue until it’s address and would like an apology from Melissa and the other employee. This is not how you treat people or customers for that matter. The second incident happened today at a Walgreens off of Nellis/Sahara. I was in the cosmetics isle and didn’t realize there was a button to push for help. Right next to the isle there were 3 employees standing there working and I politely asked if I could have someone help me. One of the employees said rudely, there’s a button right there. I said, “I’m sorry, I didn’t see it?” I then said, “well I probably don’t need to push it now, could I please get some help?” She replied, “I don’t have a key!” I said, “could you get someone with a key?” The other employee who stood right in front of her had the key the whole time. She didn’t even bother to turn around and say, “I’ll be right with you.” She continued to work, until she realized I was going to wait. When she approached me, “I said thank you for helping me.” She didn’t say one word to me and seemed very annoyed. How does this make customers feel? It makes customers feel unwelcome. It doesn’t take effort to say, “Someone will be right with you!” You can act like you care, even if you don’t feel like it. It doesn’t take much to be kind or polite. It would actually make their day much better. I mean don’t we all strive to help others? Your job feels more meaningful when you do. I understand first hand how complicated customer can be. I get it. But there are ways to make someone’s day. This is the second incident, and I have never been treated so poorly by any Walgreens employees prior to these incidents. I hope this gets addressed soon along with some customer service training. Thank you for your time and will be following up soon. [protected].

Desired outcome: Customer service training, use of public restrooms opened to the public for hours of operation, and a formal apology.

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4:43 pm EDT
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Walgreens Pharmacy tech issue

So me and my wife have had numerous issues with the Pharmacy Tech. with picking up our prescriptions mainly my wife more than myself. My wife just recently had neck surgery 2 rods,6 screws and 2 plates. With that being added she stays in tremendous pain, but when her prescription is called this guy tells her it is on delay status come back in 2hrs. I go to pick it up he tells me she has to wait 3 days because she picked up prescription 5 days ago, this particular prescription was totally different from what she previously picked up. Me as a man started to just jump the counter and you know what on him. This guy needs to be reprimanded on how he treats his customers. He can be unprofessional at times and he knows it and he does it because he knows people need their prescription and have to put up with this nonsense of a human being. Walgreens you all need to put a stop to this of him with all the things going on in the world today his behavior is going to cause a problem with someone that just maybe fed up with his behavior. My wife should not have to stay in pain due to his ignorant behavior.

Thank You

Desired outcome: Replace him or move him to a different location other than.

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7:02 pm EDT
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Walgreens Lack of service reps in the pharmacy dept.

I went to the pharmacy #00710 located in Bayamon, PR at 06/06/2022 4:45 pm My complaint is that I waited 40+ minutes with me being the first in the line waiting in the pharmacy dept. and no one to take care of me. I saw that the employees are doing more than 1 task in other words covering 2 bases in the same labor punched time, there is a shortage of employees here, the employees are doing the best they can ok and they seem good people and they are being "Overworked" so the store can look Good ok, I had to wait until the employee that attended me put a Covid-19 vaccine to another customer before he was free to do my service, there was no other service associate available, they were all busy doing 2 things at a time okk.

I think this is unacceptable and a bad judgement call on the managers to save some or more money to inflate the store's revenue to impress the managers and directors in the USA.

They don't have the business sense right because to make the profit numbers higher, they are losing in customer service or customer satisfaction which in the end is where the real money is made okkk,

Bad management okkk "Overworking" the employees okkkk

Desired outcome: To hire more or to put more employees for better customer service okkk.

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1:29 pm EDT
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Walgreens I had a rx filled on july 15, 2021 for eliquis and was charged $40 instead of $10.

I have a coupon for $10 on my Eliquis RX but I was Charged $40. I called the pharmacy, they said they would have to call corp. Well after a while I called the store (#05188) talked with pharmacy manger Stef, she told me I takes time. After 8 months I call walgreens corp. they never a record of my complaint. So I filed a case # [protected]. Called crop. on 6/6/22 they transferred me to the walgreens n Bloomington and they says you have to call the 3rd party. I asked who the 3rd party was she didn't know. So how do I get the $30 I was over charged for? If you look at my RX history I have only been charged $10 for over a year. William Fallat 3124 Ridge Crest Dr. Bloomington IL. [protected].

Desired outcome: A check for $30 I an due! It has been 11 months I have been asking for this money. Its an open and shut case!

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9:53 pm EDT

Walgreens I'm not shopping at this walgreens no more

I'm an ex customer who shopped at this walgreens located at 3522 west wisconsin avenue in milwaukee, wisconsin. What happed to me was, when I was shopping at this walgreens when it used to open 24hrs, before I came I came inside the store, I seen two guys panhandling and standing out in front of the store (one black and one hispanic), they asked me for money and change, I ignored them and walked inside the store, I told the security guard that they harassed me, the security guard talked to those two guys about them harassing me and told them to leave and to go to down the street, those two guys walked down the street on 35th & wisconsin avenue, the security guard came back inside the store and told me that they are gone, I went home walking a different way on north 36th street. That walgreens is a nuisance and that's why they don't stay open for 24 hours no more, because of the panhandlers and the crime. That's why I stopped going to that walgreens in 2018. Alderman robert baumann needs to close and shut down this walgreens store!

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LizMaldonado
, US
Aug 07, 2022 8:14 pm EDT

This Walgreens at this location do need to be shut down,Because the black panhandlers are lazy and They don't wanna work, They give you a sob story,When you give them money and change,They buy illegal drugs with your money.

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R
6:27 pm EDT

Walgreens Pharmacist Nicole

On March 13,2019 in the afternoon I went to Walgreens at 3522 W Wisconsin Avenue in Milwaukee, Wisconsin to get my flu shot, The black lady pharmacist Nicole who wears glasses got a bad attitude with me, Because I asked her when is the vaccination medicine gonna come in, She did not tell me when the vaccination medicine, The managers and The security guard were trying to send me to a different Walgreens far away to get my flu shot. I came back to Walgreens on Saturday to get that flu shot, The Asian/Chinese/Filipino pharmacist was nice to me and She gave me a flu shot and She has a good positive attitude with me, Days later, I felt better from the flu. The male store managers Mr. Jones and Brian and The black male security guard who work there at that Walgreens taking Nicole's side over the customers side, believing her over the customers, Because, She's an employee of Walgreens. The store managers be bring up the past incidents to get the customer banned from that Walgreens, I'm not shopping at that Walgreens no more! I'm going to a different Walgreens where I can get the most respect and dignity. Stay away from that Walgreens in Milwaukee, Wisconsin, Because It's not worth going to in the future!

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6:12 pm EDT

Walgreens I ain't shopping at this walgreens no more

I ain't shopping at this Walgreens at 3522 West Walgreens Avenue in Milwaukee, Wisconsin no more, because shopping this Walgreens makes me uncomfortable! What happened to me was, Before I came inside the store, Two guys harassed me for money, The two guys was one Black guy and one Hispanic guy! When I came inside the store entrance, I told the black guy security guard that Two guys in front of the store harassed me asking me for money, The security guard talked to those two guys who standing in front of the store telling them to go down the street, I told the security guard that I'm afraid to go out of the store, The security guard told me that They're gone and I walked out of the store and I went home walking a different way to avoid those two guys! This Walgreens is not a good place to shop on 35th Street and Wisconsin Avenue. From now on I'm going to a different Walgreens in a White neighborhood and a Hispanic neighborhood, because those Walgreens don't have Black panhandlers loitering, hanging around and standing outside in front of the store asking good customers and good shoppers for money and change! Stay away from that Walgreens at 3522 West Wisconsin Avenue, Because, that Walgreens is not a good place to shop in the future!

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5:35 pm EDT

Walgreens Don't shop at this Walgreens in Milwaukee, Wisconsin

Don't shop at this Walgreens in Milwaukee, Wisconsin, because Store Managers Mr. Carl Jones and Brian at this Walgreens at 3522 West Wisconsin Avenue in Milwaukee, Wisconsin are full of crap! They don't show nobody no respect, no dignity, They like to ban good customers and good shoppers for things that they did not do! The black pharmacy female co-worker named Nicole, Shelikes to be rude, disrespectful and She get a bad attitude with good customers! She likes to ban good customers and good shoppers from that Walgreens! Black Panhandlers be loitering, standing around, hanging out in front of the store harassing, hassling asking and begging Black, White, Hispanic customers for money and change! That's why that Walgreens don't open 24 hours no more, because of Black panhandlers standing front of the store be harassing and asking good customers for money & change, That causes customers not to shop at that Walgreens no more in the future. Black customers be stealing at that Walgreens and That's why the security guards come early before 6:00am and 6:00am when the store opens! This Walgreens needs to close down permanently, because of all of the bad things that be happening at that Walgreens! Go to a different Walgreens in a a white neighborhood and a Hispanic neighborhood, Stay away from this Walgreens in the future, It's not a good place to shop!

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12:00 pm EDT

Walgreens Services and personal health

I am a pain patient. I've taken the same medication for 20 years, less as a matter of fact. I've gotten used to being treated like a second class citizen by pharmacies but this is just way too bad and could have had health issues if karma hadnt intervened. Now the NEW issue... I was moving last wk and my credit cards and fentanyl patches and other person items were stolen out of my car. I file a police report, my Dr calls in new RX and I go to pick it up and they didn't fill it when the HAD the patches because they ASSUMED it was to be filled 2 wks later but it would have expired by then so that would have been moot. They would transfer the RX they wouldnt call the Dr and I got into a screaming match with Bradley who was in NOWAY empathetic to my cause. Like I said, Ive been treaded terribly EXCEPT by the Indian Pharmacist and the black tech who is always sweet to me. I trued a couple of wks ago to have a conversation about pain patients with the male pharmacist but he wasn't having it. Whoever reads this Im a good person who gets along with everyone. Imm 5ft 110 and 63 yrs old. I have no battles to fight. All I want is whats mine which I still have not received. Idid not know techs could work without a pharmacist. There wasnt a pharmacist on duty last night when I was there just a tech and clerck.

Desired outcome: An apology and my meds when ordered without interigation

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12:00 pm EDT

Walgreens Pharmacy service

I received a voicemail advising me that one of my 2 pain medications would not available for some time. I then received another notification to call them regarding a prescription. I actually went to the store as I needed to pick up my medication anyway-thinking that the second message was about the original problem not being able to fill it. I was then told by the tech that they only had enough pills to fill 2 weeks of my order. That’s it-my mistake is I supposed I should have asked more questions? Anyway I assumed they would fill the remaining pills when it came in-she said no you have to call your doctor and get another prescription for the remaining pills. Ok - call my doctor (new doctor doesn’t return 2 calls over 2weeks) I go to pharmacy speak to pharmacist and she tries leaves a voicemail. Promises me to follow up with me. No one ever did. All because they didn’t have my medications. I’m now doing without meds. No doctor (yes I’m changing doctors) no pharmacy call backs. My second medication was a week late. So again I had to do without. Four surgeries on my back and neck. I have no esophagus which causes extreme pain too when eating-doing without my medication is very difficult to live any kind of life.

Desired outcome: Why didn’t they offer options Apparently this could have been done as I found out after calling my insurance. Why no call back? I understand (now) that they’re are laws dictating pain medication.

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2:54 pm EDT

Walgreens prescriptions

Rosa Navarro NP is electronically sending prescriptions over and when patients pick up the prescription it says Rosa McGowen as prescriber. We checked with our EMR vender, Cerner, and everytihg is eaving EMR correctly. We did a test script to CVS and the name is correct. This seems to be only a problem with Walgreens. Can someone help us? I am her office manager- pelase contact me Beth Muldoon/ ph: [protected], Fx: [protected], email: [protected]@midcusa.com

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7:27 pm EDT

Walgreens Pharmacy

I'm not sure what happened. All of a sudden. The pharmacy on 24 hwy east changed. I dont know what I did to upset the workers there. About 3 months ago I called yes prescription is ready. I drive there. Not till the 31st. I explained were going on vacation. She said get it from any walgreen's she wouldn't fill it 2 day early. A thyroid medicine. Then I had to call my doctors for refills she wouldn't. Then I noticed my pain meds were weaker. The ones I saved from 4/5 months ago were stronger. Im glade I saved them. My wife. S eye drops call our insurance. Plus eye doctor. Everything is good. Pharmacy was out. Ok we understand. Next day. Its ready. I drive there. Not till the 31st they say. I get there on the 31st. They've filled out forms before to help with the cost. Today no forms. Wanted me to pay over 130 bucks. Nope i'm gone. They don't want me there I don't have to be there

Desired outcome: i don't know your policy .on these issues.

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7:25 pm EDT
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Walgreens Clerk lied to my face & caused heart pain!

A clerk at walgreens on horizon ridge henderson 89012 was combative & rude! She says “ cant you see sgn? Register is closed”. I moved to the other one. The clerk, long black hair female and believe she was asst mgr or mgr in a nasty voice told me I had to go to photo which had a line! I need a cane but didn’t bring from car because I only needed front register! I am out of breathe due to heart failure!

The [censored] clerk opened the cash register where in was within 5 seconds of telling me I need to walk to photo. I was had not walked to the photo register yet!

Clerk took first person in front within 5 seconds and then another person got in line …. I was out of breathe! I spend a lot ofv money on meds at walgreens! If I am lied to my face I will leave!

Desired outcome: FIRE RUDE PERSON OR AT LEAST CHIDE THEM A LOT! This person will COST WALLGREENS MONEY as I will get prescriptions filled at savor where they are CHEAPER , I don’t go to savon cause the WALK US TOO FAR!

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3:33 pm EDT

Walgreens Pharmacy

In Jan 2022 I logged onto the Walgreen's web site to check the status of a prescription. A Red banner came up stating "Action Needed" for my perscription and under the details it stated "Due to a technical issue, please call your local pharmacy to complete your order." I called the Pharmacy and was asked if the strength was 4 or 8 mg for the perscription. I told them that I had thought this issue had been resolved six months earlier and that the strength was 8 mg (as stated on the prevous mponthly perscriptions and that the 4 mg was supposed to have been deleted. I aksed them why the Red banner came up and was advised that they had no idea as this was a function of Corporate HQS and the IT department. At this point my fustration got the better of me because until the technical issue had been resolved the phatmicist would not take any action to fill the perscription. Unfortunately I took it out my fustration on the pharmacist and probably said a feqw cuss words as the pharmacist hung up. I immediately called back, asked to speak with a supervisor and when I talked with the supervisor I was advised that she had been listening in on the call and also could not answer my questions but endorsed the action of her employee. I stated that sa a supervisor shen should have took over the call when she realized thagt her employee was in over his head and deescalate the situation. She disagreed with me so I hung up and lodged a complaint with Corporate HQS. The next day I r3eceived a call from a managfer of the pharmacy who once again could not anser my quesgtions and stated that she would forward them to Corporate HQS and their IT department. I was also advised that the pharmacists did not have time to call customers to resolve "technical Issues" which leads me to believe that their is a systematic problem if a perscription is put on hold due to technical issues and the only way that the customer is aware of the problem is if they pull up the status menu on the web site. Today 5/31/2022 I have yet to hear a response and once again when checking the status of the same medication I encountered a Red Banner, etc. I immediagtely called the pharmacy and was once again told that they did not know why the Red Banner popped up and was asked the same question regarding the strength/dosage of the persrciption. I stated that the dosage was 8 Mg and had been advised numerous times in the past that this issue had ben resolved. The pharmist stated tht she would override the hold on the perscription request but had no idea why the Red banner, technicall issues and hold was placed on the order.

Desired outcome: I would like all pharmicists to be aware of why a Red banner / hold is placed on the Corporate web site when a perscription refill is requested and when this happens to call and advise the customer of the hold/issues.

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4:04 pm EDT

Walgreens A pharmacy without pharmaceuticals

Three times I've had "emergency" prescriptions called into Walgreens; three times they didn't have the (fairly common) drugs in stock, and everything took at least three days and an equal number of phone calls to get the item. One was actually an OTC item that they said they didn't have in stock; I asked "is it on the shelf?" *crickets* "yes." They have one pharmacist but 5 people in the back, so if only the pharmacist can fill the orders, what are the other people doing? And instead of cutting the hour long waiting line off at a certain point so they can go to lunch, they just shut down in our faces and said "either come back or you can wait." What about the people who took public transit, or had to get a ride? It's not as simple as just wait or come back. Oh yeah - my prescription was supposedly ready the day before, but when I got there to pick it up the pharmacy had closed not 10 minutes after I got the notification - apparently the one pharmacist was sick. Doesn't give me much faith in their sanitation protocols.

Desired outcome: Hire more pharmacists or tell people you can't fill prescriptions the same day, or even within two days. Prep your stock better; how can you run out of the most common things (albuterol inhalers? pain pills?) and be a pharmacy?

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3:01 pm EDT
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Walgreens Hours closed

Our local Walgreen's (only one for about 28 miles) is closed on Sunday. This has not been a problem. Today, however, my son who is terminal with Pancreatic Cancer was discharged from the hospital after almost a week of trying to balance pain meds for the most effective relief. He was sent home while prescriptions were sent to Walgreens (Yorkshire, NY 14173) only to find out they were not only closed yesterday (a Sunday) but also today for Memorial Day. We are hoping the pain meds he has at home are enough to control the pain until tomorrow. If he had been sent home on Saturday we would have had two days to wait to fill prescriptions unless we traveled 35 minutes to the next Walgreens. We could have done that but some people might have had trouble.

In a nutshell, his pain has been very hard to manage and we will be pretty upset if this delay in filling the scripts for new meds is not able to be filled tomorrow for some reason. Sometimes a medicine is out of stock and has to be ordered. If this happens he is going to be hurting badly again. I disagree with any policy for any local (fairly rural) pharmacy to be closed two days in a row. Thank you for considering this matter. Malinda Lounsbury, Machias, NY

Desired outcome: I would like the Walgreens Pharmacys to never be closed two days in a row.

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Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Contact Walgreens customer service

Phone number

1800 925 4733

Website

www.walgreens.com

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Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.