UPS
reviews and complaints

4/12

Package left place of origin weighing 5lbs. Got to NC Shelby, got delivered weighing 58 grams... How disgusting and disrespectful can a company be. I left the post office service to be a loyal customer to you guys... But you hire scumbags... Who would steal from their own child... Only have ever been stolen from in NC the Charlotte area... The post office and now UPS are the worst. How you would let this internal scheme continue is beyond rational thinking.

I was informed my motorcycle was to be delivered TODAY, between 10am and 5pm. NOW, on day of delivery, I get a call saying it won't be here till next week! I took off work to be here for this, now I'm out money and delivery of the motorcycle. I was informed it was in Phoenix and for whatever reason it was delayed. I also know this is a teamster job, I am a teamster. This should have never happend. If the truck was delayed, or broke down. It should have been repowered and continued to it's location of delivery. This is unacceptable. I'm losing money and time waiting for this unit. Simply due to a poorly dispatched crew. NOW, I've been told the earliest delivery will be next week, DURING THE WEEK. So now I need to lose more money, so I can stand here and HOPE the bozo actually gets it here. Pathetic.

Today April 8, 2021 at 3:36pm your driver that is delivering in Ida, La hit my daughters dog ( my daughter is 4 years old and shouldn't have to see that outside playing on her swing set. The speed limit on Buffalo Road is 25 not 65! He throws packages at people's front porch also. Something needs to be done! Now I have to explain to my daughter about her dog!

We have recently had to lock our building down due to new homeland security requirements so have had to revert the UPS and FEDEX deliveries to our loading bays/shipping department. We have had several issues with some of your drivers who are unwilling to comply and just drop packages off outside the front of the building. Today a sensitive piece of equipment valued at $5000 was just dropped outside in the sun and left. This needs to be resolved immediately.

I bought a rifle and had it shipped to my gun shop which is a FFL holder. The driver arrived, found the business closed which would not be open until the next day and left the firearm outside overnight. The owner of the gun shop called me to notify me of the problem as this had to have a signature to deliver. I believe BATF would have a problem with this.
I would like a Manager to return my call. I have the drivers notice stating he left it at the front door of the business.

My items were packed by your shipping center with care, marked FRAGIL on all sides and I received ALL boxes with damage to the contents. Toaster oven/air fryer bent & caved in, china broken. Those boxes were bent up, torn and looked like they had been drop kicked to the back of the truck. The packers did a good job but your people moving these items obviously don't know what fragile means or don't care.

I booked this pick up over 25 hours ago and am being told UPS cant pick up due to bad weather. My location is a half mile away and the sun out and no rain. So I ask to speak to a supervisor, then I was told they will be at my location in two hours, which is 2 hours after closing and I waited, and nothing. So I call back and ask what going on. Now I being told there not going make it. Thanks for wasting two hours of my life

I ordered from a company that was sending through UPS. I live in a condo building that requires that all drivers use a system that requires they call from the lobby so that we can let them in. They are all quite familiar with the system and some trusted drivers even have their own key fobs to get in. UPS claims to have tried twice and are threatening to send package back to the manufacturer. They say they have left notices for me. No notices have been left, nor have I been called from the lobby to let them into the building. Now, in order to get my package, they are forcing me to change the delivery location to a store nearby and are charging me for the change they say is my doing. It seems that there is a certain driver who does this with our building as not all of them do this, but apparently, one of them has found it more profitable to not deliver packages. Maybe UPS likes this idea too.

So for the past 20 years UPS has delivered to the addresses on Hawkview Lane in Oakland Oregon 97462 with no issues.
There are 10 residences on this road that receive UPS and FedX and FedX has no issues. About a month go we were informed the road was to rough by UPS and they would not deliver.. We spent 500.00 in Rock just for your drivers. Everything was dandy, today I receive a call stating they will no longer deliver again... You have drove this road for the 20 years we have lived up here, in much worse conditions than what it is now. Due to the fact you have a driver that tends to do 20 miles an hour on a 15mph road does not help the fact. Also the extra time and added shipments that UPS has, does not warrant the non delivery to this road. At one time, packages were dropped alongside the road at the bottom of the driveway, very unaccemorning.

Very frustrating, and driving 30 miles to wait in line for 1/2 hour while a bunch of brown coats are trying to decide whom is delivering to where and when, like I had to do this morning is ridiculous.

The driver came into the building with no mask through the whole building. When asked why he is in the building without a mask he had a rude loud comment that we should have someone to help him and he doesn't need a mask. At that time I demanded he get out of our building now. Still arguing with me as he got in the truck. Never had an unprofessional rude driver ever.

I've just about had it with this place. This business was supposed the have dropped off a phone from my network provider to me at my address today. What I went and saw was a note on my door today saying "sorry we missed you".

This is not the first time they're coming to our house, not ringing the bell and leaving with our package. Now I have to figure out how to leave classes to get it.

I don't know how this company keeps getting jobs. This is upsetting. I don't drive so I'm either gonna take Public Transportation or walk to get my package. I don't know who work for this company but I find these people to be very sleezy.

This is ridiculous. I mean, what would be the purpose of turning up to my house with my package and leaving with it without attempting to get me? Are these people trying to steal my product or something?

I sent a package overnight. The package took 8 days to arrive. UPS claimed there was an old label on the box which caused this problem. I received an email stating "hazardous materials irregularity occurred with this package. We'll contact the sender with additional information" . Exception Resolution: The package will be forwarded to a UPS facility in the destination city. A couple of days later I received an email from UPS indicating the package was incorrectly sorted which may cause a delay. The package was sent from California to Colorado. It ended up in Kentucky. The label for this package was created online and dropped off at a local UPS store. They attached the label and placed it over an existing label to cover it. They accepted the package. If there was a problem with the box then it should have been returned to me to correct or at least contacted to see what I wanted to do. The contents was a frozen item. By the time it was delivered it was no good and had to be thrown out. I think it is reasonable to refund payment but they are stating that there are no guarantee. Seams wrong when they can use any excuse not to be liable for their mistakes. It is also extremely difficult to reach someone to talk to. When I did talk to someone they said there was nothing she could do. I asked to be transferred to a supervisor which she did but I was left on line for over 20 minutes and no one ever answered. Tracking number of item is 1ZT65D1P1332915221. Mailed March 8, 2021. Thank you for your help!
Jerry Adan

I am writing to complain about the service I experienced on a recent shipped item 1Z36W7310348281383 after a paid delivery change. Of course after seeing the delivery day changed during shipment from Thursday, to Wednesday, to Tuesday I realized that the shipment required me to be at home to assure the very large package wasn't left out in the rain on that Tuesday. So I PAID to have a scheduled delivery Wednesday. Of course no delivery was made and my wasted time waiting all day was of more concern than the scam of charging to schedule then to deliver not on that day but whenever UPS damn well pleased and keeping the money. I jumped through hoops online chatting, on the phone with a representative and just got the run around and would not take care of my refund for the scheduling and wanted me to make calls the next day on hold and messing with the incompetent UPS system. Scammers, that's what UPS is all about. UPS should be ashamed to pass the buck with a smile knowing you just screwed the customer. UPS is trash, pure trash.

I mailed a package to a buyer on Ebay and the package was destroyed by UPS. I filed a claim and it was approved and was sent a letter to say where to send my claim payment. That was in December. After over 20 calls or more they informed me that my money was sent to Ebay who didnt own the package or the contents thereof. I sold it on Ebay that was their only involvement. I have been trying to receive my payment since December and I either get" call Ebay and I call Ebay and they said call UPS." It is not Ebay's responsibility to pay for my claim it is UPS's claim as they destroyed my package. It is not my fault that UPS sent the payment to Ebay. It has been three months since my package was damaged and still no payment even when they agreed with my claim. I have been transferred and sent to every person who works with UPS and always they say we will get back to you and never call or send me to a supervisor who never helps. I have been going in circles for months and still need help. My claim number is [protected] and package was picked up on December 2. (three months ago).

I have now had 3 issues with packages that this facility has handled and/or lost. The first one was back in Aug 2020, a package from QVC sat there for over 2 weeks and never left the place. Then in Jan 2021, again a package from QVC arrived in Hodgkins, they then decided it needed to take the scenic route, sending it to Ogden UT, then to Salt Lake City UT, oh wait, lets go south and it was sent to FL. Back to another facility in IL, and back to Hodgkins. Egads, I live 2 hrs away from Hodgkins, I would be better off to go pick up my own package. And the 3rd, oh yes, from QVC, arrived there and hasn't been touched since. Thank goodness QVC has great customer service and sends out replacements, the original shipment on the 1st & 3rd have never been delivered. I don't know if someone thinks they are getting something good by taking the package or what, but something has to be done here. If it's happening to me, it has to be happening to many others. I can provide original tracking numbers if requested Enough is enough people!

You can see the light at the left f the screen that's your truck. I started this video about 5 min after he got there we live on a dead end street. This driver is known to do that but in different places around my neighborhood. There is no one that lives down there. So there is no reason for him to be there. I dont have anything against people doing what they want just dont do it on my street we have little 5 and up that live here and where he is sitting is where the frazer trail runs. I think that is really stupid thing to do why not just wait till you get home. Baffels me I would love to have a job like that. Funny how those who would appreciate a company and what it has to offer never get hired and those who take it for granted always do. Would only take a sec to kill some one or serious injury and it would be a blemish on ups

Having sold an item on Ebay, I put in dimensions and weight which Ebay discounted 47%. A total of $18.95. They the later went into my checking account and took out $42.80 for shipping cost. When I filed a complaint through the BBB, Ebay replied, through email that UPS had calculated it Billable weight vs Dimensional weight and therefor UPS denied me a refund in the difference of cost. Ebay has nothing stating the Billable vs Dimensional weight on their shipping page. Ebay was the one who is at fault and they themselves have denied me a refund. They need to change their shipping page to keep sellers from suffering financial loss.

I ordered a lap top computer ORDER Number [protected] and returned it to Amazon.After one week, Amazon return site said they hadn't received it and the same thing after two weeks. Finally after some time, I called Amazon and they said they received the box, but there was nothing inside. Amazon did not report this until much later, so that I had no time to respond to this situation. The computer was lost maybe in transit or at Amazon . However, it is the fault of Amazon for not letting me know about this problem before my time to make a claim. It would be wise for Amazon at least to report to the customer that the item was not found in the box. Amazon has not responded to this problem even though I have all the documents related to this situation. This problem should be noted by Amazon, so other customers do not face the same situation Orlando Bracamonte