UPS
reviews and complaints

We have a drop box by our mailbox that UPS to use! This package I just received was put on the porch floor that our dog got ahold of! Tracking #1Z 98R 51E [protected] the driver new not to go past the drop box! They are all to use the drop box! Thank you!

Looks like someone tried to open my package or look inside of it from the bottom, as soon as it was dropped off we brought it inside so it wasn't sitting outside and no one else touched it outside of UPS. ?

UPS have a policy to beep the horn in the neighborhood when making a delivery to alert where there are dogs. Sets my dog off and I work 11p to 7a so I sleep during the day I'm a nurse so I need to sleep. Several neighbors have complained to the local UPS depot to stop beeping the horn and we were told it's their policy, I personally have asked the drivers to not do this. It's starting to affect my sleep and health. The driver now goes around the block several time just to beep the horn in front of our house. Just to make a delivery at a house he had passed by before, we have cameras at our house so they can't say that they don't do it. The driver today just drove up the opposite and beeped the horn again. I think it's harassment

I have asked not to have packages dropped in a common area by garage. pure laziness!
your so called customer service is even more maddening. There is no fnone. go Fed e x

your phone number has 4 options. If it's not that you Are out of luck. No assistance. Today another package was left in same spot. maybe new driver but is lazy. nobody else leaves things there

Customer service call center an employee answered phone for customer service and has a rooster making noise 4 times before I hung up. I informed him that when you work from home you must be in a quiet area. That I would be report him.

I had a package that required a signature so I took off the day it was suppose to arrive after checking several times through out the day it stated it was still suppose to arrive between 1030-215 at 150 after the ups driver dropped off a another package it stated the delivery had changed to Monday I called talked to several people at your customer 1 which did not even speak English so he immediately transferred to another no results it took 30 minutes to get through your crappy automated system your service is terrible I will never use your service again your customer service department is the worst I have every talked with

1. They never did what they promise to customer.

2. And the UPS website never did what customer has purchased over the website. And I never can find out where can I have a print receipt for what I order and purchased through the UPS portal.

3. They only read the terms and conditions and force the customer to listen.

4. They never help customer, and they only say, I have to go now. I submitted what YOU REQUEST. And it is very rude and irresponsible. And within the timeframe it never show up.

5. All they said is request customer to open Choice account. And nothing is for regular customer, but ask you to use it and recommend is for public.

6. People use 1 day to process online ordering, UPS has to wait for the package come and delayed at least 8 days to did the work and never follow up, and always aborted the request with no notice.

7. UPS like to choose which customer they think is important.

8. But I think all the customer should be treated the same.

9. They would not think of self practice on job, or change to a suitable job, but instead they give a hard time to customer which asked them a difficult and complicate question which they though but actually is the staff is more empathic, the question is asking for advice to buy UPS service.

AND THE LAST COMMANDS is the phone line recording for public should change, is outdated for long long time, is sounds like UPS employee benefit center. There is no help for customer.

Contacted Amazon on December 25th about a gift return. Amazon, contacted UPS. UPS site says a return label was generated on the "25th." I have contacted Amazon about 10 times telling them it has not been picked up and it is January 5th now. Contacted UPS Customer Service about 6 times and keep getting the same response, operational problems, they are going to pick it up. I has not gotten picked up. I have until February 1st to get a refund from Amazon. This is crazy. Now, I have to contact UPS Customer Service yet again.

First time and last time I will ship with UPS. The parcel was sent to the US from Canada. They attempted to deliver it twice to the receiver who was not available at the time. As it was with the required signature, they didn't leave it on the porch. Good? Nope! Instead, they "lost" it somewhere between the UPS facility and the receiver address. I hope the UPS employee who kept it for themself is enjoying it. As it had no insurance, they are safe! You guys deserve to close your doors. You are the most dishonest carriers out there. And your customer service? No words can describe their s****y service!

UPS Sucks 8 day I waiting for my package.
I could have driven there and back in 3 days.

Carrier left my package on the uncovered front steps in the pouring rain on dec31st, 2020 although I have no walkway or drive up to these steps. (Our driveway leads to the back of the house where there is a roof- covered patio area that items can be left under). Package was in a box that was covered in some plastic covering that was not waterproof. Rain soaked the box and mailing label that the company attached since the items included are to be sent back to the company.

I order the Vicky Logo Tape Knit Ankle Boot 40R9VIHE6D on 12/8/2021 the was delivered to my address on 12/15/2021 the was stolen from off my front porch. I have contact UPS they issued a claim the claim number is 3031997501A. The store refusing to give me my money back and they don't have my shoes size now. The person I spoke with name is Nicole and the person who took the my order over the phone name is Claudia employee I'd number is 318655. Nicole is very nasty and unprofessional. I need help, my name is Lakeisha Comer I can be reached at [protected] or email me at [protected]@yahoo.com

I am writing this in years as we just laid my baby to rest. It was a normal day and I had packages coming from UPS, I go out to get my packages and my dog who follows me out of each and every time followed, I got my packages, and told him to come on, the UPS driver then floor boarded the truck and took off running over my baby TWICE, once with the front tire and second with the back tire, I chased the truck screaming for them to stop, and waving my hands, he continued speeding off, I go back and check my dog and his head is completely crushed into the ground, I am traumatized that I had to witness my baby who've I had for 8 years since he was a baby die in such a horrific way, the fact that UPS seen me screaming and waving my hands for them to stop and they didn't says a lot about how much they care about you or your pets. We live at the end of a dirt road and there's no reason to be going 20-30mph coming and going, the fact that he's seen my dog numerous times and knows to watch for him and slammed on the gas when leaving is baffling. My dog was killed in my front yard, what if that had been my small child, he would have just kept going, he killed my family member, he is my family. I have called and left a complaint with UPS, if justice is not served for my baby boy Boo I will sue the company, press charges on the driver and notify the local news. We do not have a leash law or a fence one either, we live out in the middle of nowhere, why wasn't he checking for my baby, why didn't he stop when I yelled and chased the truck to stop, why didn't he care? I have witnessed the most graphic thing in my life and its playing over and over in my head, he completely crushed my baby unrecognizable. Someone needs to do something about this! Please help me get Justice for my baby boy, he was my baby who I've had since he was 5 weeks old, his birthday is in April where he would have been turning 8 years old. His name is Boo and didn't deserve this. Please help me!

The package with your tracking number 1ZX910310399070693 dated 11/16/20 was left on the roadside near our mailbox. I discovered the package upon returning from grocery shopping. Also, on December 10, 2020 another UPS package was discovered on the roadside next to our mailbox. I do not have the tracking number for it. It was a package from LL Bean. Please understand that our driveway is about 700 feet long, has an easy turnaround at the top and the mailbox is not at all visible from our house. Thank you for your time.
Regards, Jim Erviti ([protected]@gmail.com)

Our business has an account with UPS. I scheduled a pick up from the business I work at on monday dec.7, 2020. It is now thursday dec 10 and I have not heard from them nor has my package been picked up. I have contacted ups four times to get my package picked up. The last time I called, I was very upset the agent told me that someone would be contacting me in 30 mins to make sure my package would be picked up. That was 4 hours ago. This company basically refused to pick up my package.
I am literally forced to go elsewhere to get this parcel sent. We will be closing our account with this company.

On December 7, 2020, I receive calls from my landlord about a package that got delivered to the wrong trailer. The tracking is 1z08683A0302246956. The box has a lot of 10. So why did trailer 22 received a package? This is the second time package was delivered to the wrong places. Now u need to tell ur drivers to look at the boxes before giving it to another trailer number.