UPS
reviews and complaints

Ups keeps delivering my packages of live plants to the wrong address. Currently I have 3 in route and 1 got delivered 2 times to the incorrect address. Luckily an older man at the wrong address saw the box, took it to the UPS store and then they re-delivered it to him again. So, he walked the package down the street to me and on the box, my correct address was on it. He even taped a second note in bold permanent ink with my correct address on it. Now I'm extremely worried about the 3 packages of live plants that are in route. I called and they said "it will be fixed" but then when I checked the tracking, it said re-routed per recipients instructions. I have a feeling they are going to get it severely wrong again. But now I have learned to NEVER use them again or try my hardest not too for deliveries.

On October 11, I ordered a phone from Boost Mobile, and it was shipped to the wrong location. If this was the first or second time, I might say it’s a coincidence, but since it was the fourth time, it’s a pattern. The same thing happened with my last three orders, and one of them was a computer that when delivered, the box was opened and the screen smashed.

When I call them to get resolution, I’m am consistently gaslit and offered no help. They refuse to connect me to a supervisor and hang up on me. I have all of these conversations recorded. They need to be held accountable.

I had a package shipped with UPS which I had taken to the nearest ups pick up to have it measured and shipped. which is a t CVS .

They said the package was to big to be kept there so I went home and printed the label online and paid for it. Several days late there was an additional charge to my debit card . This was back in May , I called explained the situation and was told I would receive a refund of $44.73 and they sent an email verify that I would receive it in 3-5 business days .Today is Oct 7th after repeated calls I still have no refund. When I went to the bank to dispute the charge UPS told the bank they refunded me already which never happened.

Annamaria Bamonte

1946 Wading River Manor RD

Wading River N.Y 11792

[protected]@optonline.net

I use to trust UPS to deliver whatever package I need to be delivered but not after my most recent missing package.

I can't see how a package weighing 10+ pounds disapper in mid air!

This my second such incident but thinking after a 2 year break things would have changed CERTAINLY NOT.

I know they stole that package somebody got a slight smell of that good Jamaican seasoning..opened the package and saw a box full of GOLD and stole it! This package was very personal to me and meant alot that the recipient received it.

Unnu too WICKED and God don't like ugly!

For the person or person that stole it eat your dalmatian, choke on that jerk seasoning and snacks and the other items in there!

If you're thinking of using UPS save yourself the heartache DON'T DO IT! find another company to ship with.

Hi My friend po kse ako na ngsend ng package sakanya at my laman din na cash worth of 5,000 dollars sa package hinaharang ng customs at humihinge ng 10k maliban pa dun nkapabigay na sya shipping airlines ng 2k para sa charges at 4k dahil ng overweight daw yung package last yung 10k na hinhinge dw ng customs. thru gcash nya po binayaran sana po matulungan nyo kaibigan ko.

Ups charged us $1,826.26 for wrong measurements through pay pal. Then proceeded to charge us $1,468.75 through ebay. They are only taking money from honest people. So we had one charge of $1,826.26 and another charge for $1,468.75. Taking from honest people but can't deliver a package without damaging it. I have seen workers throw the packages like nothing.

On 8/2/2023 Central Florida Marine shipped an insured part out on tracking #1ZR336520399784154. This part was shipped in the exact packaging as shipped from Yamaha to us.

Since then UPS has bounced us as well as the part. UPS not only damaged this part, they know they did when the part was 50 miles from the intended recipient.

Now after dragging this out for (44) days, they decline any responsibility for the damage, harm done to the customer, the driver that picked up the initial shipment signed for in with NO notes of any kind. The package was pristine as it was shipped to us from Yamaha, (BTW, Yamaha ships a few packages every day world-wide).

UPS's response's (verbally) to me , have been that of indignance, and total lack of empathy. CFM and the customer have both been wronged.

For the last few months, UPS delivery has been unreliable taking extra days without scanning and tracking history.

It is misrepresentation for the amount of money charged.

Not only the process centers do not scan, they also does not advance the shipping and letting my package sitting in the original scanning center without moving to the next stop.

Some of the UPS stores are providing horrible customer service, rude, unpleasant, and non-communicable!

UPS is charging unreasonable rates for all services.

It is unethical, unprofessional, illegal, and violating Federal Consumer Protection act.

I placed an order with the store for 2 day shipping. the package was picked up late the changed to a 5 day delivery instead of being shipped for the next following day. ordered on 8-30 for 9-1. Why was my 2day package picked up late and changed to a 5 day delivery when I did not pay for that. Why it was not delivered yesterday or today and is sitting in the warehouse until Tuesdays. Every time I use UPS there is an issue with shipping and me getting my pancakes?

UPS returned my package from Petco for no reason. Their claimed reason for return to sender was there was "either apartment number was missing or incorrect" but it was correctly indicated on the package.

UPS, at least, needs to provide at least a photo of the original package with no apartment number to prove that there was a missing apartment number.

They claim they have attempted to update the address, but there was no effort the sender received from UPS.

There WAS an apartment number on the package and that is why UPS did not even have to attempt to update the address.

My local depot is refusing to deliver packages to my house. Formerly, they used to say that my address didn't exist, even though its my USPS mailing address. Once that was sorted out and I had about a year of delivery bliss. Now they are saying my address is a border property to their delivery route, and manually changing my address to a non-existent address to force a neighboring depot to deliver my packages. The problem is, the address they are changing it to, doesn't exist and my packages go into a limbo. Sometimes bouncing between the two depots until they are ultimately returned to sender. I dread when anything is shipped via UPS at this point. It's like a secondary job to keep track of all of my packages and constantly contacting customer service to hopefully get my package before the contents are completely trashed. God forbid if someone ships me something perishable. I got one two weeks ago where the cold packs were actually radiating heat in the box.

Yesterday (8/18) I put in a request to have a UPS driver pickup from the shipper between 12-5pm EDT and deliver overnight. I paid $198 for a 5lb package and the driver never bothered showing. I called UPS and all of a sudden they have no record of my request but the [censored] definitely took my money. I scheduled a pickup due to security reasons and the cs agent tells me "well if the shipper has the label have them drop it off". No! Again I scheduled the pickup for security reasons! What isn't comprehendible about this.? I truly despise UPS from my heart - they are thieves.

A package worth $65 was stolen from in front of my door. Here is why that is UPS's responsibility.

I live in an apartment building. We have a room with Parcel Pending lockers. You need your key to enter the room, and when a package is delivered (correctly) Parcel Pending sends you a code via the app so that only the resident/recipient may open the lockers. USPS uses them with no issue. Most (though not all) Amazon drivers use them with no issue. There are multiple signs in the front of the building directing delivery drivers to use the Parcel Pending lockers. And yet, whenever UPS delivers something to me (which is rarely; I avoid using them since the experiences I've had with them have all been negative) they always leave it at my front door. So my belongings are left sitting out in the middle of a hallway for anyone to just take. Unfortunately the business I made the purchase from did not allow for delivery instructions to be added to my order, but UPS shouldn't need any. All drivers are made aware of the lockers by the property management. It would be better to even just leave it on the floor of the locked package room than to just drop it out in the open, especially since it was a large box. Plus, they delivered it at 7pm. I don't know if they rang the bell or not. I'm in for the night at that time. I could have had headphones on, been in the shower, etc. Where if they had just used the lockers like they're supposed to, I would have gotten a notification from the locker app, and the package would have been secure in the first place.

Unfortunately there's more. I filed a claim because it would have never been stolen had UPS followed directions. Five days later I've heard nothing, so I check the website and it says they couldn't reach me!? I've gotten no email, no texts. But I got a voicemail days ago from some random number. I get so many scam calls that I never answer the phone unless I know who it is (like most people. Maybe that's the point?). This voicemail is literally inaudible and/or in another language. The girl had a very thick accent, but more than that, she was so soft spoken that I cannot make out anything she is saying. I called the number back from my missed calls list, and the recording says it's a "non-working number" and gives a main customer service number (which is [protected] for anyone who needs it).

$65 is a lot of money to me. I am sick and tired of these huge companies not even doing the bare minimum anymore and raking in record profits in return. Yes it's about losing the money but just as much about the principle. Because like I said, in the few times I've ever used UPS, there has always been an issue, including when they just literally never delivered a package. To this day. Meaning I could have just thrown money away and gotten the same result. I'm so over being treated like crap as a consumer.

I had a phone and sim cart UPS shipped over to my address through 2nd day air set to arrive on my birthday.I worked facing the only entrance to my building and never saw a UPS truck pull up.Seven min it’s after reviving notification of delivered package including an extremely blurry image, I went outside my door and no package was left there.The package was also supposed to be signed for.I called UPS and they advised it must have been stolen.None of my neighbors were home nor did a UPS truck pull up to the front of the building as they usually do.I have also left packages for many weeks outside of my door while out of town and no one has ever touched my things.I spoke with someone from Sparks Glenco MD who kept denying it was them and stated that they would send me more proof that I never received.After hanging up with the woman that called this morning, I received footage from a neighbors ring camera showing their delivery person taking a pic of the package and then picking it back up and leaving with it.I contacted UPS to offer the footage and to get this resolved as I am now without a phone and phone service due to this and they refused to help me. I spent my entire birthday chasing this thing down, while they deny doing anything wrong to find out their delivery person stole it! Since they were unwilling to help, I will be filing a police report and letting them handle it.

Hello.

Are we writing about the same issue Called "box Sakura" ?

I've been writing with Wilson Johnson & Melley Walter for many months and it's not happening.

I want a refund of my paid shipping fee of $51200.

Melley Walter simply canceled the delivery.

Local UPS Address 7/F SINO AGRI-INVESTMENT TOWER No.58 Yao Yuan Road, Pudong District Shanghai 200126 China Mainland ; UPS Asia Pacific Region Office UPS.

This box is under "VVIP" home delivery.

resonsible ups agent is now Wilson Johnson not more "melley walter"

[protected]@gmail.com

2023.03.12

Good day Mr Robert Raay.

We are so sorry for the delay of your package not getting to you yet,reasons. The Germany immigration cooperation has turn down our delivery agent team twice

They are requesting we pay the Sum of 75,000 Euro as a fee charge

The stated demand is based on the content of the gold in your package .

Our management meeting with the head of the immigration yesterday Mr Albrecht for the negotiation of the price demands has agree to bring down the charge filed fee of 75,000 Euro to 68,350 Euro .

In the meeting it’s was stated by Mr Albrecht that this reconsideration refiled is based on the good repetitions of the UPS delivery agency .

Mr Raay we are sorry to inform you that the UPS agency can only pay the sum of 15,000 Euro ..

Please kindly get back to us as soon as this message get to you .

Thanks for your understudying your safe delivery is our priority,

UPS delivery agency

2023.03.13

Good-day Mr Raay .

Your request was discussed in our board meeting early this morning as it was requested by you.

We are so sorry to inform you that it’s against the rules of the UPS delivery agency company for our customers package to be opened by the company staff.

Am so sorry to inform you that there’s nothing I can do

We are only trying to keep to the rules of our logistic organization for a security reasons .

Thanks for your understanding with us

Your safe delivery is our priority,

UPS delivery agency .

I have had multiple issues with this location. They have lied to me multiple times whether that is saying that they had an issue with the weather when it was beautiful outside or that they attempted to deliver when there was no attempt at all. I cannot get ahold of anyone at the location and the corporate reps lie for them about delivery that day. I have had deliveries that have gone "missing" or show up damaged. The packages do not arrive in a timely manner at all. Weve had where the driver purposely drives past our house when they are supposed to deliver a package that day. I am so tired of this happening.