United HealthCare Services reviews & complaints 465
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I want a new case manager immediately
Hello,
I'm afraid I may lose my home attendant due to him not getting paid correctly. We have a new case manager or whatever her tittle is her name is Katheran her phone number is [protected] which she never answers and when you leave a message she never calls back, which I find that very unprofessional. The one time I did speak with her she was rude and nasty one of the worst people you have given me told me if I have to go to the Dr and I have to stay there overtime get a letter from the Dr or she's not putting in any overtime for my home attendant. I'm sick I shouldn't have to go through all this stress she is very nasty & rude, and I no longer want to deal with it. She is not entering the overtime pay for my home attendant at all. She told me & my agency she will only enter the overtime once a month. Which is incorrect playing with someone's pay as if they don't have their own bills to pay. If I have to take this over your heads I will. I've been leaving messages on her VM and have been stressed out about this situation and it's unfair to me as well.
Thank you,
Robin Assent
Desired outcome: I immediately want a new case manager, I would also appreciate my home attendant overtime hours be put it in immediately, a call back from you letting me know this situation is going to be handled.
Physical therapy
I’ve called and left several messages over the past week and a half with no response I’m trying to reschedule my appointment…Hello! You are scheduled at FYZICAL Spring Valley.
Our address is: 6785 W RUSSELL RD STE 110 LAS VEGAS, NEVADA 89118.
You can reach us at [protected] ext. 2000.
Please be sure to arrive at 10:20 am for your 10:40 am appointment on 09/10/2022.
Thank you.
FYZICAL Therapy & Balance Centers
Reply YES to confirm
Desired outcome: Get a company that’s not a franchisee…
Your customer service
After several attempts to resolve my healthcare concern, beginning August
2022, I have spoken to a Kim, a Sheila, a Linda Deocamco who was supposedly a manager and still no resolution.
I have identified a physican who I wanted to get a second opinion from, contacted your office and gave info, I have contact your medical records dept
Your medical records dept sent me a form with a request to fax or email to what appears to be a personal email address
All to get no headway.
Each call has resulted in nothing.
Each rep claims they are documenting the call but when I call back they want me to repeat the same concern. When I ask if they have the notes from previous calls, the documentation they are quoting is incorrect.
Also, each one does not follow up, they are all giving different information,
and attempting to verify me with different methods, I come into the call giving the requested ID info
When I ask to speak to a true Manager, they give me the delay game.
This is an unacceptable outcome
Also the X ray dept where I got my lab done after giving my insurance card proceeded to over charge me, ( stating I was getting a offer just for the day) and not until I called back knowing my out of pocket guideline was I told I would get a refund. No discount if they were overcharging me in the first place.
Nurses
I was at United on 8/21/2022 room 3526 for high blood pressure and possible heart issues. Since I am a diabetic I did not want the angiogram. I had several nurses tell me I have to have this. I felt they were pressuring me. In addition, I would ring the nurses button and it would take over 8 minutes for them to respond. I was hooked up to 2 IV’s and could barely move in the bed provided. I did get an echo gram and all looked well. I decided I had enough and decided to check myself out. I am in need of high bp medicine and they refused to write me a prescription. They stated since I checked myself out I they will not help me . I was so tired of them taking blood and not telling me why. They do not even pick up my breakfast tray until 20 minutes before lunch. It was a terrible experience. It took over 7 hours to get the results on my echo gram. The nurses were not very helpful at all
Laboratory Corporation of America
Claim # [protected] for routine blood work for yearly checkup was denied.
Ye4arly checkup is recommended by United Healthcare and should be covered.
I didn't get new EOB or Notice of denial of Payment and I'm left in limbo.
Please explain why the payment was denied for this routine service.
My name is: Wojciech G Szewczyk
Address: 21 Parkway Pl Parlin, NJ 08859
I have AARP Medicare Advantage UnitedHealthCare
Health Plan(80840): [protected]
Member ID: [protected]-00
Group Number: 92014
Desired outcome: Please paid for blood work prescribed by Doctor Marek Lupicki claim# [protected].
In network services
I went to an in-network dentist yesterday to have a tooth pulled, they didn't pull my bad tooth but took all kinds of Xrays and said I had to go to an oral surgeon to have all 5 of my teeth pulled and they proceeded to take a mold of my mouth, I told them I didn't want fake glue in teeth but the type that attach, they still went ahead and gave me a bill for $1,800+ I called them 3 times when I got home and told them I do not want this type of fake teeth and please don't make them, first because none of your in-network oral surgeons have any openings to remove 5 teeth, and I don't want to lose my good teeth right now, so I'm still in pain, and the last time I called them yesterday at 430pm the lady "Billie" yelled at me and swore while saying good luck finding a dentist! This is the kind of care you're in-network providers offer, I'd rather do without insurance, there has to be some law about fraudulent charging insurance companies! The DDS is David Conaway in Lowell, IN
I tried calling United Health Care (number on my card), but every time I get a recording that my care person is not in, I left messages, and never returned, so I requested a call from your website with a detailed message, wow, I got a call back that sounded like it was from some far-away country with a nice lady that couldn't speak English?
Not sure if United has any live staff, most of the time if we try to email you we get stock answers back from a computer but never a named person? I just want to be sure this dentist that did nothing doesn't try to submit a bill to United, I still have the bad tooth, it still hurts, and none of your in-network caregivers will take new customers or cannot see anybody until late July, what should a person do to get a tooth pulled and relieve the pain? My regular DDS can pull the tooth but will United cover the work because he is out of your network, or do you have a DDS in the 46356 area that will do a tooth extraction now, not a month from now?
I'm at a loss right now because I choose United over Cigna and other providers but it seems nobody at United even cares, nor has any live staff that can answer a phone or an email (living in a rural area my phone doesn't always work) and helps a customer out that is in pain and cannot sleep, eat or do any normal functions a human should be able to do because the pain is sooooo bad!
Desired outcome: Find a local dentist to extract a bad tooth.
Medicarerx plan with walgreens
My monthly premium is $29.30. Almost all my prescriptions this year have been moved up into Tier 2 and subjected to a $300 deductible. As of end April 2022 I have paid $303.23 (premium+drugs) and UHC has paid $3.37! Calling customer service is difficult (no native English speakers). Any helpful suggestions welcomed. I’m in my 90’s and tight with money.
Desired outcome: Improvement in coverage and/or reduction in cost. I am not getting anything like value for my money.
Medicare
I AM IN VIRGINIA FOR 30 DAYS> LOST THE MEDICNES AT THE AIRPORT SECURITY !
Subject: PLEASE EXPLAIN CLEARLY YOUR DECEPTIVE PRACTICES !
Narayana Srinivasan
4307 Gilbert St.
Oakland, CA 94611
May 24, 2022
Mr. Andew Witty, andrew.[protected]@uhg.com, eric.[protected]@uhg.com
CEO, United Healthcare
11000 Optum Circle
Eden Prairie, MN 55344
Dear Sir Andrew,
Medicare Supplement No.: [protected]-11
AARP Medicare RX: [protected]
I had to travel to Virginia from California. At the airport security, the TSA took out my medicines, and forgot to put them back.
The two medicines I lost was:
1. Synthroid 50 microgram
2. Januvia 100 mg.
I am going to be in Virginia for 30 days. So, I need 30 tablets each.
I spoke to optum pharmacy. No one understands English. May be this is on purpose.
I need these medicines immediately.
Can one of your executives speak to the idiots at optumrx and expedite so that I can get the above two medicines at a local CVS here.
Can I count on you? I am a diabetic.
Best Regards,
Narayana Srinivasan
Desired outcome: Provide my medicines immediately!
My cellphone
My cellphone has become near useless for me. I have to keep my "Do Not Disturb" constantly turned on and not emptying my voice mail because UHC is calling me sometimes 3 times a day, everyday, even on Sunday. Not only calls but emails and MMS messages. Never giving up on their assault on my phone. I realize that it is not all UHC but scammers as well claiming to be UHC. Another thing about my phone is the government using my device that supposedly I own to keep track of me as well as cookies being used to spy on my usage. This makes me use the airplane mode in hopes that it'll help with my privacy. It's getting to the point that I'll quit owning a phone or computer. Already, I seldom use the postal system because of their crooked employees. Anything that is sent that resembles a birthday card will be opened by employees believing there is money inside and they do nothing to stop this. I see no evidence that anything is done with the scamming and hacking problems plaguing our country. I'm fed up with our government's focus of self greed and not solving what makes the common people from being robbed.
Desired outcome: We the people, need to send a message to our corrupt government by not voting Democrat or Republican. Both parties need to be abolished! They no longer are for the well being of its citizens!
UHC First Line Benefits
Each 90 days UHC (United Health Care) provides $40 worth of over-the-counter products that one can purchase for free. I ordered quality blue earplugs. From the picture, it look like it was made of silicone. They shipped cheap orange foam earplugs. These foam earplugs will not stay in the ear. I called them and they would not correct the problem. I will be dropping them in November and picking another, like Humma or Florida Blue insurance.
Desired outcome: I will change the insurance company in November.
Medical insurance
Claims constantly denied nothing ever counting towards deductibles. They will pay one visit then lie and say the doctor used the wrong coding. Same coding as used previously and paid. Then denied, they do this every other year. Yet will pay bills sent in mistake on things that make absolutely no sense. For instance back surgery that I’ve never had. Or bowel obstruction that happened during a pregnancy. I’m a man! I will call and explain those are incorrect. But have someone rude say well the rest of the bill is your problem.
I’m currently stuck with a 1800 bill because they don’t want to pay their share and underwrite it. 400$ a month between myself and my company for them to constantly do this.
Desired outcome: Stop being fraudulent for one. Do their jobs.
UHC Claim denied
Ref: Claim # [protected]/SP/008273 Member ID A936232669 Group 0755446
Medicine that I have bought for Covid from Medsaver pharmacy for an amount $725. I have raised the claim with UHC for reimbursement of the expense and submitted the required documents online and by mail, however UHC has denied the claim stating that the information sought was not provided. UHC will not provide email address or a phone number to make contact directly to sort out shortfalls if any. I have made every effort to satisfy all the added requirements to complete this process. However, the faceless business has no problems and non-bothered. United healthcare service is extremely bad and inhuman. This company is to be brought to justice.
Unprofessional dentist
I had an emergency with my Upper right molar on Monday 28/2022. I couldn't get appointment until Monday. (They were open Saturday). I arrived and the receptionist claimed the appointment was for Tuesday, but they would see me anyway.
Dr. Hernadez took about 30 x rays, I asked them why, they said for the insurance.
Dr Hernadez did not take care of my tooth, She said I would have to have 6 teeth removed and a bridge. She said "If your roots weren't so long, I would remove all of your teeth". I was very upset by that comment.
I left with no treatment, only antibiotics. There was no agreement or plan for treatment. No paperwork no estimate.
I called 4 days later after antibiotics. Her office mgr. Told me only for the front teeth and bridge it was going to be $5,000 dollars. That's when I told her I was getting a second opinion and canceled the next appt.
I looked on my dental records, Dr Hernandez had charged my insurance over $800 dollars. I want to dispute the charges.
Desired outcome: I would like the excess charges dismissed. RefundedI have copies of x-rays in confidential email
Website login does not respond
This has happened for several days now (after many month of working properly). Attempts to log into uhc takes you to healthid login. Screen is completely blank... No prompt to enter id/password. Have tried this on both the edge and chrome browsers. I called uhc and was transferred to tech support. Person was very hard to hear (I asked her to speak more directly into her mic, but then her voice would get weak and fuzzy again). I did several things she suggested, but they all resulted with a completely blank login screen, which confused the tech. I finally told her I had to hang up because I could not understand her. I don't know if others are experiencing this new issue, but I can't seem to get uhc (the healthid login) to address it. Thanks.
Desired outcome: Have their website login work properly.
Customer no service
I don't need a call back but have an intense need to voice my complaint and opinion about this freaking company and their lack of customer service.
First of all, I am with a provider's office.
When I need to get benefits for a patient, they require you call but you don't speak to anyone. You have to WAIT for a f cking fax with a pin number to actually be able to speak with someone. That is nothing new for them but today I am especially annoyed...
I had a specific question regarding a patient's benefits. I stated what the question was when I did call in. That is ALL I wanted or needed. Instead he proceeded to give me info that I didn't need because I already had it. NEVER addressed my original question! When I asked him about that, he has to transfer me to a different department! It's called active listening skills people! For crying out loud! I was on the phone with this incompetent person for just shy of 20 minutes only to have him transfer me! If he had been listening to me, he would have been able to transfer me right away--not 20 later!
I count myself very lucky not to have this insurance for myself. It would actually cause me to not accept or to quit a job if that were the case.
Don't take people for granted UMR! You have to do better!
Desired outcome: Either close your doors or re-train your staff to provide TRUE customer service!!
payment of claims and lack of support when called in to office
On today, I called in twice. The last time I held on for 2 and 1/2 hours and was transferred to a supervisor who was not helpful and then hung up. Called back and was transferred to a hospital. I was told on 3/4/22 that these claims would be paid right away but that did not happen . I am getting many calls from providers about me paying the bills for more than a month.
My premiums are deducted from the SS check however a representative is saying I owe 2000 dollars. This must all be cleared up
how can you get results from someone who barely speaks english uhc dose not care they use a company called optum to turn down 10 % of your prescriptions they are milking the state,federal and all there clients ten they brag about there profits
Sales/junk mail
Almost every single day for the last year I have received junk mail for Medicare. I have called the company several times to be taken off their mailing list. I do not need, nor want, Medicare as I am a veteran and all my medical, vision, and dental needs are taken care of through the VA. Even one of UHCs that I spoke to was unaware of this and she said her husband and father are veterans. It's sad that I have to education one of your people. My last call was transferred to AARP. The call before that the representative was nothing but argumentative. When I asked for a supervisor she put me on hold for 13 minutes then disconnected the call. And you think I would even consider doing business with a company like this even if I needed/wanted Medicare? You are sorely mistaken.
Desired outcome: Stop sending junk mail
United Health Care customer service
I called to find out why my surgery was cancelled. UHC paid for my visit to Dr Pandit as on orthopedic physician to do surgery on my left knee. The hospital cancelled me out of surgery due to UHC not approving my insurance.
I was on hold for 1 hour and then again later for another hour and hung up.
I got the question asked but they never came back to the line.
I live in Nevada and am having a hard time getting answers to this question.
A side note: After the call I checked for missed calls and found a message from a complete stranger calling me for clearance on his surgery. How in the world did this private man from Utah see my number on his call back. Your security needs some attention as well as you customer service.
Ilene Chapman
[protected].
Desired outcome: Approve my surgery.Contact me with a reason why not!Call or text me or email me.
Spanish line… Thursday February 20 2022, 11:50 am
Today February 10, 2022, I called for information about my United Health insurance, I am new to this insurance and needed information; I called the Spanish line and the person who attended me was a woman with a Colombian issue; The way he treated me was very hostile and unpleasant, he did not help me and he did not transfer me to the right person either, he told me that the next time I call them I should do it directly with someone in English... If I call the line in Spanish it is because I do not speak English well. This person did not treat me in the best way
Deception - Advertising - Rides to Medical Appointments
02/07/2022 Patty (Navigator) informed me that Vendor: Modivcare did not have to guarantee my to and from my doctors office. I have been late to appointments and on many occasions, Modivcare failed to procure my ride home. I was 'stranded' at the doctor's office.
The only reason I terminated coverage with Cigna to come to UnitedHealthcare was due to the advertised 'Rides to and from Medical' appointments.
you made a big mistake you should have went to priority partners they answer the phone in the u.s and very professional
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