United HealthCare Services
reviews and complaints

I recently signed up for a Medicare advantage plan with United Health Care and I have to say, I'm not too happy with the experience so far. It seems like ever since I signed up, I've been bombarded with calls from other health product providers claiming to be calling on behalf of United Health Care. I understand that United Health Care "partners" with third-party companies, but I didn't sign up for them to sell my contact information to their affiliates.

I decided to take action and called back one of their affiliates, "HouseCalls," to have my name removed from their call list. Thankfully, the representative I spoke with was able to help me out and I haven't received a call from them since. However, they did inform me that I would need to contact United Health Care customer service to have my name removed from lists with other UHC affiliates.

This is where things got frustrating. When I called United Health Care, I had to go through five different representatives, each of whom didn't seem to understand what I was asking for or told me that they didn't handle that issue. It was a real hassle having to explain the situation to each one of them. Finally, I was able to reach a representative who understood my request and took my name and number off of their affiliate list. To my surprise, they even asked if I wanted my name and address removed from their affiliate USPS mailing list. Of course, I said yes!

One thing that really bothered me was that there wasn't a direct number to resolve this issue. I had to call the regular customer service number and go through several representatives to have my name and number (and address) removed from their affiliate lists. It was a real hassle and I hope they can improve their customer service in the future.

On the bright side, I'm glad that I only had to make one call to take care of all the affiliates. It would have been a real pain to have to call each one individually. Overall, I'm not too thrilled with my experience with United Health Care so far, but I'm hoping things will improve in the future.

So, I had this plan with UnitedHealthcare (uhc.com) that was supposed to cover three primary/specialist visits and two urgent care visits for free. But let me tell you, it was a hassle every time I went to a doctor's office because they didn't seem to know about the covered allowances. The receptionists always had to call UHC to verify my coverage, which was a real pain. And don't even get me started on the time I went to urgent care on a weekend and UHC was closed. Thankfully, the woman there let me show her my coverage information on my phone, but still, it was a hassle.

I can't help but wonder if UHC is just disorganized or if they're hoping customers will just pay the fees and forget about the reimbursement process. It's frustrating, to say the least.

Then there was the issue with virtual visits. I was told they were free, but when I went to do one, they required my credit card information. I spoke with a live chat representative who assured me I wouldn't be charged, but a couple of weeks later, I was charged $49. What a joke.

To make matters worse, I was seeing a psychiatrist on the same plan the year before, and all of a sudden, the doctor's office told me they were no longer working with UHC. They wanted me to pay an absurd amount of money, even though both the psychiatrist and UHC confirmed my visits were supposed to be free. So, I had to find a new psychiatrist.

This year, UHC decided to keep the plan the same but raise the deductible by $500 and increase the price of my Vyvanse medication from $65 to $100. This completely negated the "free" psychiatrist visits, as the monthly medication price jump was the same as the price of a psych office on another plan that offered Vyvanse for $65.

It's frustrating to deal with all of these issues, especially when you're paying for a plan that's supposed to make things easier. I can't help but feel like UHC is more concerned with making money than providing quality healthcare. And to top it off, the CEO, David Wichmann, makes a $20 million salary. It's hard to imagine how he sleeps at night knowing how many people are struggling to afford healthcare.

In April of 2023. I asked UCard to send Payments to Verizon. They said they sent payment 2 times. Verizon denies receiving the payments. I have since lost my Verizon phone service because of this situation. On June 8th 2023. My UHC Agent Lana Bell [protected]) from Transitions Healthcare called the UCard phone number with me on a 3 way call to try to straighten out this situation. The UCard Rep said she sent an Email proving these transactions today 06/08/23. Which I have never received. This makes me wonder if there could be a Fraud being committed. The reason being the money allegedly sent to Verizon was lost to me. Adding to my suspicion was that I was told by UCard that Verizon sent payment back on 05/03/23, but they didn't notify me until the end of May 2023 and they informed me the money was lost to me.

We have been an in network provider for years. Recently, an audit found that UHC is reimbursing 60% less than Medicare's allowable. We can not reach anyone with UHC to voice our concerns. There are no phone numbers for contracts. We are losing so much money because reimbursement doesn't cover the wholesale cost of most items. What is UHC doing with the amount Medicare is giving them. Are there no regulations for them? Making a formal complaint with the Attorney General as well and contacting my State Reps and Senators.

Our company has been with UHC for several years, and have had been happy with their service, until this most recent renewal as of May 1st. Unbeknownst to us, UHC decided to perform a recertification right at the time of our renewal. It is 10 days into our new plan year, and as result of this process, the UHC is telling our employee providers that insurance is terminated or non-existent, which is unacceptable and causing alot of stress for our employees. They have bee forced to pay things out of pocket, and we have a few pregnant employees that the cost is rather high. there is a safety concern, that if one of our employees needs hospital cre, they will be deemed uninsured and that would be terrible. The complaint that I have is that I hve reached out as well as our broker multiple times over the past 2 weeks, and have received nothing in return. The Risk management team is unresponsive ( 3x left a voicemail). This is a highly critical issue for our company, and we have had no help at all

I placed an order on Jan 26, 2023 and still have not received it. I have contacted the FirstLine and United Health care several times and get the run around that they are behind in processing. Escalation tickets have been put in numerous times and nothing happens. Every time I call it is a waste of time and effort because I get the same BS. I have been put through to supervisors that have the same line of BS and have absolutely no authority to do anything by read a script. I want my products shipped to me as promised. They had no problem charging the UHC account and my credit card for the additional costs but can not ship me the products. The card that has been issued never works when I go to the store to use it so it leave no other way to use it other than to place an order with First Line Benefits they used to be easy to work with but not any loner.

I want the products that were ordered and paid for I should not have ti wait over 3 months to get them.

Sun, Apr 16 at 11:45 AM

We have COBRA through United Health Care. We were notified on Friday April 14 that our insurance had been cancelled effective March 31 when my blood pressure medicine did not arrive. Instead I got a note that indicated we did not have coverage. We have paid our COBRA payments every month-in fact we pay a month in advance-only to have UHC cancel our insurance. This is illegal and I need an answer from you. Here is the cobra payment information:

Transaction Identifier Due Date Coverage Month Amount Transaction Type Transaction Date Actions

1131114 $1,387.82 Payment 4/12/2023 Receipt

Here is my account with UHC. Here is your company telling us we have been cancelled:

Kelly McCall

[protected]

Hello, Kelly

Medical Coverage Information

My Coverage: Ended 03/31/23

More Details

Plan Name: Choice Plus

Group/Acct#: 0706577

Member ID: [protected]

They obviously cancelled for NO REASON.

Kelly McCall

Since March 1st 2023 Solutran whom is contracted by UHC to make Utility Payments to various vendors for the UHC Clients is refusing to issue checks to the same Heating Fuel Vendor that they paid $200 Checks to in January and February of 2023. On March 1st 2023 Solutran stated Sharp's is no longer in the approved vendor database and therefor can not issue a payment to them for my heating coal fuel. Adding a vendor is not allowed on the (healthybenefitsplus.com) website as the button to do so has been deactivated. Solutran told me they are not allowed to add a vendor either. I filed 6 Complaint Tickets in March 2023 and 1 in April 2023 with Soltran. None of them has been resolved. I filed an official complaint with United Health Care in April 2023. My Navigator has told me she was told by management that Sharp's will never be added back to the database. That means no more help with Heat. I have filed complaints with my Assembly, Senator, and Congressman's Offices. I urge everyone to do the same as there is strength in numbers. The more phone calls with complaints, the better. I filed a complaint with the NYS Attorney General Consumer Fraud Division by phone, and they sent me the complaint form. I have also contacted the Insurance Board and they are providing me the forms to file a Fraud Complaint against UHC and Solutran. I urge everyone to do the same. Please be persistent and do not give up. UHC has committed unacceptable fraud against its members. The contract is from January 01, 2023 to December 31, 2023. The UHC Insurance Company can not make any changes during any calendar contract year. This is the biggest Fraud Case I have ever seen.

U.H. issued me a U-Card that states I can also pay my Utilities! For 01/23 and 02/23 they sent checks to my utilities (water, natural gas, sewage) with no problem! Now they give me the run around and delays why they can't do it Now?

Members All over the country have the same problem and nothing has been solved! U.H. needs to get the Glitches out of this U-Card program and pay our Utility bills as promised!

I'm very disappointed in this insurance company! I had what I thought was a simple question, and they gave me a runaround for over two hours! I do PT for my back, I go to the same place at the same times each week for the same treatment from the same provider. Yet, UMR is paying different amounts for my treatment. I've already met my deductible so I'm at the 50% portion of the benefits so each payment should be the same! I spoke to five different people and not one person could explain why the payments are different! One person even told me to call Multiplan which is ANOTHER INSURANCE COMPANY! What the hell? Two companies and still no one can help me. All I want is consistency. This is why healthcare is so expensive, its supporting this scam of an industry called insurance. UMR finally told me to file an appeal. What?! You can't answer my question so you're putting it back on me to appeal the claims?

my name is Thomas F Nolan Jr I joined UHC in Jan. I did not recieve a visa flex card I called 5 times for the flex card. I received 5U cards instead . each time customer service said they would send it instead I got a U card. finnaly I got a account specialist and she said she would get her supervisor I waited two hours.

No one picked up. ..I called on my landline in the meantime I finnaly got someone to help me. This has been going on since Jan and its now March. Stiil havent got the card. they kept saying to wait either1 to 2 weeks or 5 to 7 business days My flex card was never activated because I never recieved it So they kept sending a U card. Where is my FLEX CARD. She had to activate it in order for it to be considered lost. so she can reissue a new one which i still have not received. please contact me ASAP [protected] email [protected]@aol.com. I am LIVID

I had pneumonia after COVID. I got a script from my primary provider for azithromycin. I got to the drive through at the pharmacy and I was told that my United Healthcare card didn't work for prescriptions-that if was just for OTC. I called United Healthcare and got an Advocate that stated that they needed to send me a new United Healthcare card that they had sent me the wrong card. I stated that I had paid my premium and I have United Healthcare coverage, so I need to get the antibiotic today. The numbers the Advocate gave me were the same numbers on my "OTC" card. I gave those numbers to the pharmacy, and it would not go through. The pharmacy got me a discount coupon and I paid $19.50 out of pocket. The Advocate stated that I would be reimbursed by UHC. I sent in a reimbursement claim that stated it was zero copay for me and to pay me $19.50 back. Six weeks later, I got a denial letter from UHC. I was told to get my money back from the pharmacy. This is the worse healthcare plan ever.

Optum rx is the most worthless company I have ever delt with. For the second time I have an auto refill prescription that has run out. I checked on it last week and it said needed a refill. So I hit the request refill button. Next day it says it is waiting for response from my DR. Today March 3rd 2023. It says needs new Rx again. So I call. Im told that they will send a request to my Dr. I asked what happend to the last request . She said they didnt show one. So I asked to talk to a supervisor. After 5 minutes hold I get hold of MJ. She says that she will have to request from my Dr. I asked why if its on auto refill this wasnt done long time ago. She says they sent request on Jan 11th 2023. but didnt show where I requested it on approx Feb 20th. So I asked why they just ignored the fact that they had not heard back from the DR. (which I find very fishy that the DR didnt get back to them if they ever really sent one). she didnt have an answer. I told her Iwant a request sent and a follow up phone call. I would give them 5 mins and then I will call the dr to see if they called. Then I want to know that they have the RX in had and are filling it and sending it so that I will have by monday.. (note I am out of the Rx for two days now). and of course they did nothing .. didnt fax request , didnt call, didnt contact me back . I was told by first agent that there was not charge. Now MJ says 290.00 dollars . She said she would send the first agent for retraining. this is the 2nd time I have had this problem. Last time I reported you to Medicare, this time I am giving you first option to get this corrected and corrected FAST meaning before monday. Other wise Ill go back to Medicare and complain again.

My doctor’s office has been calling the Provider’s Line for many months to change my doctor’s group from “WellMed” to “Southwestern Health Resources”. The doctor’s office called me to have me authorize the change. When I did so, they contacted the doctor’s office and told them to call the Provider line, which they have done multiple times with no effect. In the recorded call that I made, I specifically made a formal request to change this information. Unless this is done, there is a danger that my insurance claims will not be paid correctly. Each side blames the other, and I seem to have become the middle man.

My insurance information:

Member: Gary L Williams (dob 11/03/1947, Nov 3, 1947)

United Healthcare, Health Plan (80840): [protected], Member ID: [protected]-00, Group Number: 99951, PCP Name: Khadbai, M.D., Adam, PCP Phone: [protected] (contact is Ashley), Payer ID: WELM2

UnitedHealthcare Medicare Gold (Regional Gold PPO C-SNP), R6801-009-000

Website: www.myUHCMedicare.com

Customer Service: [protected]

For Providers: https://eprg.wellmed.net [protected]

Provider Authorizations: [protected]

Since Feb, 2022, I have called OptumRX and United Healthcare Medicare Advantage about another person's information co-mingled with mine. I have called once a month and recently I spoke to a person named Paul, phone number [protected] ext 63125, on Jan 6, 2023. Paul told me he was sending an email to the Privacy Compliant Department and would call me back with any information. 3 days ago, I found that I have been shut out of both my accounts.

No One can tell me what is happening.
Please note: I must have access to OptumRX because I have 6 prescription drugs that I am running out of.

Robert W Smith
5915 Piedmont Glen, San Antonio, Texas 78249
[protected]
[protected]@yahoo.com
United Healthcare AARP Medicare Advantage ID# [protected]

Hello, on Monday 1.9.23 I called UHC to get help with finding a Primary Care Physician. I was eventually assigned one (although I myself had called the dr and was told they aren't taking new UHC patients) and assured everything was good and told to call and make an appt. I called immediately and was told NO we are not taking UHC patients (they are in my portal as taking new patients). That call to UHC took an hour. So then I had to call back, explain what had happened (the reps should speak ENGLISH not broken ENGLISH it was a struggle for me) and was assured and told "Don't Worry" she would help. Well an hr later I got an email with a dr appt and your rep told me I was all set and this dr would now be my PCP. Yesterday 1.10.23 I got a call from the new PCP telling me they were voiding the ONLINE appt I made (your REP made that appt, NOT ME) because they were NOT accepting new UHC patients. So here it is 1.11.23 and I've been assigned in 2 drs NEITHER of which take your ins. I've now been on the ph for 20 mins to get Monday UNDONE and get a PCP. UNACCEPTABLE

In late Summer 2022, I was dropped by my Specialist Dr. because I missed many appointments. WHY did I miss appointments?

UHC contracts w/ substandard Driving companies here in DenverMetro area and on three different times having arranged ride to Dr's office, the ride service never showed up...Additionally, one time left me stranded at Ntl. Jewish Health Hospital for several hours past the pick-time for return trip home..

Of that rides that did show up, I've complained to Medicare and UHC that the vehicles are not quality cars, not cleaned...trash on floor-tissues-food wrappers. Of these the worst was getting into a van with windows not working and a strong smell of human feces. I got sick from that incident, I complained, But no avail.

I signed up for United healthcare plan. Walgreens plan one and it said I got $50 in OTC products I got an email that confirmed my request. I also got a letter in the mail saying I had $50 OTC credit but when I pulled up my account today it says I only have 40,so I called into the customer service and they are trying to tell me I had 50 last last year and 40 this year which is totally incorrect. I had 40 last year. But the representative Catina that I spoke, to you was going to talk to me like I’m crazy and I don’t know what I had last year I think I’m about done with United healthcare.

I switched over to the new IBM Medicare advantage plan paying $27 a month thru the Optimum Health Company, from my old plan 'N' which I paid $176.00. Now, United Health charged me for both plans on January 5th of this year. No one can have two supplement plans, so I called them to cancel plan "N" and to reimburse me the $176.00. They said they would, but have not done so.