U-Haul International
reviews and complaints

Me and my wife had a pretty bad experience with SOUTHEASTERN RELOCATION GROUP through MOVING HELP.COM. We had scheduled a move on July 6, 2017, and everything seemed fine until the day of the move. We tried to contact them through my cell phone, but we couldn't get a hold of them. We tried calling them 17 times, but there was no answer, and their voicemail box was full. We even received two calls back, but when we answered, there was no one on the other end. It was frustrating, to say the least.

We decided to try texting them, and that's when we finally got a response. It was already 3 pm, and we were running out of time. We had to hire a different moving company at a higher cost because of the last-minute request and the time of day. It was a hassle, and we were not happy about it.

As someone who works in customer service, I believe that customers are the lifeblood of any company. They should be treated with respect and given timely, efficient, and courteous service. Unfortunately, SOUTHEASTERN RELOCATION GROUP failed to deliver on all these fronts. They were unresponsive, unprofessional, and unreliable. I don't think they should be allowed to advertise on UHAL or MOVING.COM network.

Despite the bad experience, I have to admit that the initial communication with SOUTHEASTERN RELOCATION GROUP was promising. They responded to my text messages promptly and asked relevant questions about the move. However, things went downhill from there. They failed to show up on time, and we couldn't get a hold of them when we needed to. It was a frustrating experience, and I wouldn't recommend them to anyone.

In conclusion, if you're looking for a reliable moving company, I suggest you look elsewhere. SOUTHEASTERN RELOCATION GROUP may seem like a good option at first, but they're not worth the hassle. Save yourself the trouble and find a company that values its customers and delivers on its promises.

We had to store our furniture for a few weeks while we waited for our new home to be completed. We were on a tight budget, so we decided to go with UBoxes from UHaul. We reserved the boxes and requested assistance, and we were assigned a company called Magnificent Mighty Movers. We thought that since we insured the boxes, the contents would be covered for damages. However, when we opened the boxes, we found that furniture pads were not utilized. Bags of unopened furniture pads from UHaul tumbled out of the boxes. We were disappointed but decided to move forward with the move.

After the move, we immediately pointed out two damaged items to one of the owners of Magnificent Mighty Movers. One was a leather chair, and the other was a nightstand. The owner assured us that he would take care of it. However, as we unpacked and moved furniture around, we discovered countless gouges on both the furniture and the new walls. One in particular was a deep gouge and nearly foot-long scratch on a maple drop-leaf table built by my late father. We were devastated.

We contacted UHaul, who explained that the movers were a contract company and were overseen by MovingHelp. The UHaul representative also stated that these movers were trained before they were contracted, and it sounded as though they did not use the furniture pads in packing the UBoxes. We photographed and documented everything so we would have a record of damages. We contacted MovingHelp with our documentation, and we were told we needed to make a claim. They encouraged us to work things out with the provider.

The company owners had only excuses and believed they could fix the damages themselves. We knew that we would not be satisfied with this and consulted a furniture repair expert who said the surface of the dining room table would need to be planed down to correct the deep gouge. It has been three months since we moved, and we are still dealing with the aftermath of this move. We are disgusted with the whole process.

MovingHelp is a worthless scam of a company with no assistance in mediating between the consumer and the movers. UHaul needs to be more prudent in who they recommend. In the end, this move is costing us more than if we had gone with a professional moving company and paid the cost for storage. We are attaching two examples of the damages. We hope that others will learn from our experience and choose a reputable moving company.

So, I was in a real bind and needed some help moving from Milwaukee, WI. I found MovingHelp.com and thought, "Hey, this looks like a good option!" I requested three moving helpers for three hours through their website and waited for the big day.

When the helpers finally showed up, they were 20 minutes late and didn't bring any equipment with them. No dollies, no lifting straps, no tools - nothing! I was pretty disappointed, but I figured we could make do. Unfortunately, they didn't do a great job and ended up damaging several of my belongings. My freezer was dented to hell, my ceramic grill was chipped, and my tool chest was tipped and dinged.

To make matters worse, after an hour of helping me move, the person in charge told me that his "buddy" had to leave for work and he had to go with him. I had paid for three guys for three hours, but he said he was only told they were supposed to be there for two hours. I assumed my request for the additional hour didn't go through. Since I needed to get things done, I said fine and the other two helpers continued on with me.

Thankfully, those two helpers were quick and efficient, and we finished up in two hours. However, when I checked my statement a day or two later, I noticed that I was charged for the full three helpers and three hours. I put in a request for a resolution and explained the situation, but it took them two weeks to get back to me. When they finally did, they said they wouldn't refund me because I booked more hours than I needed. I told them that the helpers said they were only scheduled for two hours, but they didn't seem to care.

Overall, I was really disappointed with MovingHelp.com. The company they contracted the job to was even worse, and the "movers" they sent didn't know how to move anything without damaging it. On top of that, their customer service was subpar at best. If you're looking for help with a move, I'd recommend looking somewhere else. This company just isn't worth it.

Movinghelp.com is not a website I would recommend for booking your move. I had a lot of trouble with their website and it resulted in my card being charged twice, but my order was not booked. I spent a total of 6 hours trying to troubleshoot the issue with them, but I still haven't been able to get my order booked correctly. Even though I'm pretty good with technology, I couldn't figure out what was going on.

The worst part is that they charged my account twice and won't release the holds. I'm afraid to try booking with them again because they might use up all my available money and still not book my move.

When you try to book your order online, you might get an error message that tells you to recheck your billing information. I did that, but it was denied because they had already charged my account. They didn't tell me that they had charged me, so I kept seeing the same error message over and over again. I only found out that they had charged me by checking my bank account.

The next day, I deposited more money and called my bank to verify my billing address. I tried to book another order, but the same thing happened.

The email support from Movinghelp.com has been terrible. They blame me for entering the wrong billing information, even though I took a picture of it and it was 100% accurate. They told me to ask my bank to release the hold, even though everyone knows that only merchants can release holds.

There is clearly a technical glitch with their website because I was able to book two jobs through Uhaul.com this week and they were both paid for and completed successfully. I'm still trying to book my third order this week, but I'm having a lot of trouble with Movinghelp.com.

Even though the first two jobs went well, I'm giving Movinghelp.com a 1-star rating because they charged my account before verifying my billing information, they were rude to me, and they insisted that I had made an error with my billing information even though it was correct. They also told me that it would cost me $9.95 to talk to support on the phone to fix the problem.

I can't trust them because they still have two pending charges on my account and I don't know if they're holds or charges that I'll have to dispute later.

If you're looking for a good moving company, I would suggest looking for a different one. I need to find a mover for this Thursday afternoon, Feb 6, 2020, and Movinghelp.com still has two $82 + $54 holds on my account.

I had a really bad experience with MovingHelp and I want to share it with you so that you don't have to go through the same thing. I really think you should avoid this company at all costs.

I booked my Ubox delivery and load and unload services through MovingHelp over a month ago. They connected me with E & A Moving Company, who I spoke to when I made the order. They told me they would arrive at 11:30am on June 30. I got a confirmation from MovingHelp via text on June 29. On June 30 at 8:15am, I called E & A to confirm that they were coming later that day. They said they would arrive with my Uboxes in the middle of the day, but they hadn't received any information about where to get my Uboxes. I was able to give them that information through the MovingHelp website, and they said they would call and confirm this with the local Uhaul location.

At 1:30pm, E & A still hadn't arrived so I called them again to check in. They said they would be heading my way shortly from the next town over, and expected to arrive around 2pm. But 2pm came and went. At 4pm, I called them twice, and they didn't answer. I started to suspect that something was wrong, so I called the local Uhaul store. They confirmed that my Uboxes had never been picked up. I called E & A again, and for the third time, they didn't answer. Because MovingHelp had closed for the day (it was now 4:30pm), I called Uhaul. They told me that if I wanted to make new reservations for today, the lowest cost moving help would be over $1100--more than twice the cost of my original moving help. This is no doubt due to the fact that I had to do this at the last minute, after being stood up. I had no choice but to move forward with this high-cost option. The one-day delay on my move also meant that I will receive my storage boxes three days later than originally scheduled, which is a significant and unquantifiable inconvenience for me.

Today, I finally got through to someone at MovingHelp after waiting on hold for almost half an hour. She told me that MovingHelp would not pay any of the difference in cost for my new moving services, and worse still, they would continue to work with E & A Moving Company. In other words: they would do absolutely nothing about my experience. Not even a symbolic gesture of remorse or concern. As I told the agent, I cannot in good conscience recommend MovingHelp to anyone if there is no recourse for egregious situations such as my own.

I have never been treated with such unprofessionalism at a business establishment. The way one of your employees (Thomas Sullivan) treated me, and the profane language he used with me was outright disgusting.

The rental for a car tow was made at your location 279 Oakland Beach Ave. Warwick, RI store # 796058 to pull a car to Newport News, VA. While pulling the car the trailer swayed more that a trailer should regardless of the speed. Once we made it to Newport News, I called the office to find out if there was anything that could be done such as: have it inspected to make sure nothing was wrong with tires, switch out trailers or leave the trailer in VA due to possible safety issues. I was given Mr. Sullivans cell number [protected]) to call for him to help me. I explained the issue, but he began to tell me that it was my fault, and I was driving too fast. When I tried to explain to him that it was happening regardless of the speed, he then wanted a picture of the car I was pulling. He called back after I did not send the picture and I again tried to explain that the car was not the issue, but I thought it was the trailer itself. He then began to get hostile stating “I don’t know what scam you are trying to pull” and continued to overtalk me as I again wanted to explain the situation. The conversation got hostile, and the profanity began. I was told that if I took it to the local U-Haul that I would be charged $900. After being hung up on I then called customer service who directed me to the local U-Haul for an inspection of the trailer which indeed had tire bearing issues causing the excessive swaging. Instead of changing out the trailer there I was made to transport the now confirmed “unsafe” trailer back to its original location. (VA to RI).

Not only was this uncalled for and downright ridiculous, but now I am stuck hauling a damaged trailer through a few states.

The last week of April, a friend of mine help me reserve a 10 ft truck. I specifically heard him tell the person I needed a truck for the 13th of May to move from Burley, Idaho to Everett, Washington, all the info was given. I saw the email and glanced at it, I saw the pickup time as 9am Saturday the13th. My daughter and son-in law who took the day off work drove from Washington to Idaho expecting to pick the truck up in the morning. The next morning I again looked at the email and it said pick up 9am drop off 1pm that same day... they had reserved a truck for in town for 4 hours... NOT what I had reserved the truck for. I called the number and talked to Samantha. She told me that was what the reservation was written for. I told her no it was not, she then proceeded to tell me there was no truck available till Sunday at 1pm. (possibly).

My neighbor, son-in law and I called all over to find a truck there were no trucks available anywhere from Boise to Pocatello... How do you as a moving company expect to service your customers if you can not even supply any truck? It seems you expect the customers to accommodate your schedule instead of accommodating ours. Your company wasted my time and money, and your representative did not seem apologetic at all... This is not how you run a legitimate business... maybe you should learn how to distribute your trucks so when a customer reserves on in advance, they will be served appropriately.

I rented a unit at the Hamilton location, Upper Ottawa & Rymal. I first tried to rent on their website but nothing was working so I called there customer service number. They reserved the unit for me. When I arrived at the uhaul location I went to the unit, it had a lock on it from another customer. One of the workers there proceeded to cut the lock off. The previous renter still had items in the locker. The worker then proceeded to find me another unit. My husband and I both have arthritis that is why we wanted a ground floor climate controlled unit. They did not have any available, they proceeded to give a climate controlled unit on the second floor. There is no elevator for people to use, there is only a service elevator that is for your belongings. People are not allowed on the elevator. We accepted only because we already had are things in the uhaul trailer and it was getting later in the day. We had to rent a trailer from another uhaul because this location did not have any. This whole process to about an hour before we could even move are things into the unit. We asked about the first month free and we were told that the payment had already gone through and that we would get the second month free and they switched our information to the other unit.

Going forward one month, I received a email from Brenda Cayuga letting me know that my payment for May was due on the May 5. I emailed her back and explained what was happening. She proceeded to email me back and said that we already received our first month free and that my payment for May was due. I wrote back explaining again what took place and to this day have not received a response from her. My husband went to the location to find out what was going on because we did not get a response. He was told that we do not get a months free unit because we did not rent a truck or trailer per their policy. We did rent a trailer, but it was from a different uhaul because this uhaul did not have any available. They told my husband that we are not intitled to a month free and that we needed to pay.

I went there to show them the emails that I received stating that I did get the first month free, which is not true because I have a bank statement showing the payment to uhaul on April 5. I told them I received the emails from Brenda Cayuga and they told me they don't know who that is, and that those emails could be from anyone and they did not care that I had those emails. They said they do not know who Brenda Cayuga is, but her name is on the office front door. They were very rude and told me they do not care what I was trying to explain and that is "too bad, you have to pay"! They kept saying that we were not intitled to a month free. Although I did explain to them that I did rent another unit from the same location back in September 2022, I did not rent a truck or trailer, and they did give me the first month free. Then they proceeded to tell me to get out or they would call the police and have me removed. This is totally unacceptable way to treat customers. I have contacted the corporate office and I am waiting for a response. I will be removing my items from that location today so they do no stop me from getting my belongings. I have never been treated this way by a business and I will definitely not be using uhaul in the future.

We rented a truck to travel across 2 states and it rained on us for almost 15 hours. After the long ride we get home to wet things. I documented it and brought it up to Uhaul and was told oh just put it in the online doc. Nothing happened I called they sent me over to claims. Then they said the insurance I paid for would not cover it so another kind of claim had to be done. So I did the crazy paperwork to find out that it was denied. According to Repwest there where test done with no water that came in and therefore I had to give them a video or picture of the water actively coming in to have it approved. The rep even went as far as to blame me for somehow staging it and damaging my property and putting water in the truck somehow. I tried talking to a manager with no luck. I even tried Uhaul directly again no luck. I filed a better business complaint and again no luck. I asked for proof of this test they did and they told me I could not have that. Meanwhile I am out $1000 for the rental and $2500 in damaged items. Somehow they can ask me for something ridiculous to approve my claim but wont give me proof of my denial.

hi i am charles johnson i just recently viewed my bill and sawe that i was charged an rxtra day i retured the truck key at 1.30 pm fri looking at my invoice i notice thatr it says i retyured the truck on sat and was charged 2 dAYS I RENTED IT FROM THE ROOSTVELT BLVD WHERE THE PERSON BEHIND THE DESK WAS VERY RUDE I WAS SCHEDULE FOR 11.30 AM - 4 PM BUT I EXTENDED IT TILL 10.00 AND STILL WAS CHARGE AN EXTRA DAY

Uhaul employee had me explain my question 3 different times and still could not understand my question. The rep said you can’t go another day past your reserved number of days if someone has reserved the truth. They also said if you go another day past they charge you for more days. My question was simply what is the penalty for keeping the truck another day if someone has reserved it. She could not provide an answer at any time and instead of offering that I speak to someone else she kept making me repeat the question and finically I got frustrated and said she was dumb. She clearly is very dumb and that is going to piss people off. I have used uahul many times and never dealt with someone so retarded. She can’t understand simple things.

In the first week of October 2022 I rented a van from U-Haul in Rialto for 24 hours. It was damaged before I left the lot, which I took video and photo evidence of, and only had 3/4 fuel in the tank. When I returned the unit I did so several hours earlier than was required of me, with a completely full fuel tank, and no additional damages. I informed the clerk of the pre existing damages as well as the video and photo evidence, pointing out how the pictures they took for me to verify failed to show the damages. Several days later they attempted to quietly charge me for the pre existing damages behind my back. I check my balance daily and noticed it straight away. I emailed all the information, from the contract to the video and photo evidence from before my leaving the lot, to my bank and reported the charge as fraudulent.

September 24, 2021 eye informed Uhaul in regards to the discrimination and racism that Janelle Fowler happily provided to me. This did not address the fraud, libel/slander, violations of my inalienable rights, injury to personal property or the oral contract that was ignored. It all started when eye was online and eye saw multiple discounts and promotions for military personnel. Eye provided my DD2's for verification and was told that if eye submitted proof to the local store eye could take advantage of the discounts and promotions for the military. Eye did this. Initially DeArianne Loggins informed me that August storage rental would be waived because of the discrepancy pertaining to the military discounts and promotions being offered online. After multiple days eye was informed that the location eye had my belongings at did not honor the military discounts and promotions that were being offered online. David Gilmore the President of Marketing decided a lock needed to be placed on my storage unit after our conversation (retaliation for speaking with FairShake) and to make matters worse Steven Berman felt bold and entitled enough to tell me he does not play around with obscure international references when eye informed him eye was and am sovereign. Uhaul, David Gilmore, Steven Berman and Janelle Fowler violated my inalienable rights not to mention the other crimes they are guilty of. David Riahi from your legal department provided me with Case [protected].

I reserved a Ubox in October of 2021 for July of 2022. My boxes were delivered, I only used one box, and they came to get the boxes,while only shipping one. Before I moved I called to have the box shipped 8/1/2022. On July 6,2022 I got a call asking if I was ready for the box, I said No; I requested it to be shipped on 8/1.. Ok so Uhaul was trying to take out the shipping fee from my account,yet It took sometime to work and it came out on 8/6. The box was shipped on 8/7 to arrive in Florida on 8/9.. All this information was on the website! I called NJ on 8/10, to locate box, I was sent a text message with the information. Went to the uhaul in Florida, and no box. For a week no one could locate my box. I was told that for every day it was late, I would receive $50 dollars. The box got to Florida on 8/15 which meant I was to receive $300..I have spoken to a number of different people who can not give me a straight answer concerning my issue. I have had access to my box, and I have also received a receipt for a payment I didn't make. I have a complaint # and a reference # to my issues, yet still have not heard anything from anybody.

i wanted to rent a truck (26') from u-haul going from Middletown NY to Augusta Ga. the price i was quoted with a car tow, is ~$4900.00!

the same truck and equipment for the same distance going from Augusta to NY.

same locations and all are ~$530.00!

this is an outrage; price gouging is an understatement to say the least. please, please investigate this. this company is preying on the fact that the housing market has boomed, and they are robbing people for the same services that should cost an equal price. i spoke with an employee as to why the cost was so astronomical and was told that they are having problems obtaining equipment.

that is pure nonsense. there are multiple fleets of trucks and many locations to obtain trucks from, not to mention hundreds of drivers to coordinate with.

patrons are being exploited and taken advantage of. please help. thank you

On August 16 I rented a pick up truck from All Safe mini storage. To get the truck I had to walk across the street. The truck was parked in front of an old house by itself. No one walked out with me to view if there was any damage before I rented. I rented the truck with the CDW option. Got my first invoice for 46.74 then received another in the amount of $210.39. When I called I was told it was because there was a dent on the drivers door. I didn’t notice a dent and thought CDW insurance would take care of it. There is no way I put the dent and, since no one walked around before to inspect I do not think I am liable for any damage.

On 8-3-22 went to Elyria N.Ridge Rd center to have a trailer hitch installed. When I set up installation on phone I was told that they DO NOT cut into wires but use tee connectors as per your web site also. WELL NOW saw that my rear lights were taken out and wires had been cut .I immediately told tech that I was told specifically that wires were not going to be cut and spliced and that tee was to be installed. He told me to leave area and talk to manager. That's where the unprofessional manager comes in to play. Serinna is her name as best as I know how to spell it. I tried to show her your wire installation on website and she became very defensive. I explained that this is how your site explains how it's done here. She not only spoke to me (when she would) disrespectful but how she talks to employees is terrible. I tried to explain my side of what I was told was going to happen and that's when she walked into back room area and would not even look at me or speak to me when she did come out. I asked another employee to just have them put my vehicle back together as the trailer hitch was the wrong one anyway. Another story there. I was there approximately 4 hours and have never been treated so badly by a manger ever.

My complaint is in regard to UHaul customer service. Not only at the brick and mortar locations but also at the toll free number. Honestly, I can say without a doubt that UHaul has the absolute WORST attitudes towards their customers, and their initiative to resolve an issue.

This is somewhat a long story so Im going to do my best to shorten it up and just state the significant points.

- My wife and I have four children and a dog and we have recently had to relocate.

- Our move was about 35 minutes total so obviously a one way trip. Having a large family, a lot of property, and a fairly long move we decided to rent a 15 ft. box truck to get everything in one trip. We would also be renting a UHaul pickup truck for about 1 week upon returning the box truck. And, finally, we would be renting a 10x15 storage unit for our property until our home was ready. There is a promo that states if you rent a truck and your trip is one way then you get a free storage unit for a month. You pay NOTHING for 1 month. So I would have to pay on August 20, 2022.

*TAKE NOTE* It was clarified 5 times with the representative that we would not have to pay ANYTHING AT ALL for the storage unit until [protected].

- Our first obstacle was an "E Alert." We had no clue what this was but it is when you owe money to UHaul you cannot rent from them until you pay the outstanding bill. There was an E Alert on my name that I was unaware of which was a result of my identity being stolen in 2016 for a trailer. The only way to get around that without a lengthy process involving a police report and investigation was to pay the E Alert. Mine was $176 so I paid it.

- I rented the 15' box truck and agreed to return it the following day (in 22 hours) so that another family could make their reservation. Our storage unit and pickup truck were reserved for the next day.

- We loaded our belongings that night and proceeded to the storage unit the following day to unload and store our items.

*1st Issue: Upon arrival at the storage unit facility it was disgusting. It was in a very bad area of town. It looked like an old dilapidated building.

*2nd Issue: There was no visible entrance or phone number to contact anyone. There was, what used to be, a doorbell of some sort on the front of the building but it was all busted and hanging from loose wires coming out of the wall (electrical hazard!)

*3rd Issue: I finally made entrance by locating a large garage door out back where someone was back into and loading/unloading some items. I was able to find a phone inside the building that rang to the main office (several miles away) which is where I had to go in the first place to get everything set up, however, I was never informed of this and had I been this could've saved a lot of gas. Considering the truck is very hard on gas that would've been a great savings. But there were only many more miles to come.

- I proceeded to the main office to get set up with our storage unit. This as at 12 noon and the truck was due to be back by 2 for the other reservation. Once at the main office I was ordered to pay $159 that, not only I did not have but also that I was told 5 times that I would not have to pay anything until August 20, 2022! I told the representative this and their response to me was,

"I dont care what they told you! You're not getting one of my units until you pay me the $159."

- I did not have this money as the unforseen $200 for the E alert set me back significantly. Needless to ay, I did not get a storage unit. I proceeded to call UHaul to get a resolution. I was on hold for over an hour just to get disconnected and have to call back and wait again for another 48 minutes.

I finally got through but by this time the truck was late getting back, I still had it with all of our belongings in it and no storage still.

- Now it looks bad on me. It makes me look like I'm not a man of my words and that is not acceptable to me. In addition to that, it is costing me more money that we dont have. I spoke to a "traffic controller" who told me that he extended the box truck for another day at NO CHARGE TO ME. He also told me that a manager from a storage unit facility would be calling me back that night to get us into a storage unit free of charge so that we could get our property out of the truck and get the truck returned. I NEVER RECEIVED A CALL BACK FROM ANYONE AT ALL THAT NIGHT. It has now been 6 days; I still have not received a call from anyone. I have called everyday, been hung up on, been treated very poorly, have received no resolution to this issue, and still have the truck with a bill racking up daily, and all of our property sitting in the truck in this immense heat.

- UHaul has a guarantee on their reservations that states if your reservation isnt available then they will pay you $50. I was told that I would receive this and still have never received this. Also, because this is a mistake on their behalf, I should not be responsible for this bill accumulating everyday.

- I was basically called a liar by a manager so I advised her to go back and review the calls and she said that she would review them and call me back. Her name is Felicia. Felicia did email me and said that she was in the process of listening to the calls, however, I have not heard from her since. I have sent her several emails to no avail. This is day 6, going on day 7.

- This has accumulated to over $385 now when it should've only been the initial $46.00 plus mileage. This is unacceptable. And we still do not know when, or if, this will ever be resolved. So, here I am documenting all of this and I will be posting this to every social media platform to make others aware so that hopefully no other families will have to go through this. Im also submitting this to the BBB, the UHaul CEO Joe Shoen, local and regional news agencies, Google Play Store App Review, and the UHaul complaint site.

-This is totally unacceptable for a multibillion dollar company to treat their customers in this manner and to rip people off this money. And we, as customers, and citizens are responsible for putting a stop to it and putting a stop to UHaul. There are many other outfits such as Penske Truck Rental, Mayflower, and now due to the many apps out there it is even an option to rent trucks or vans from individuals at a much cheaper rate.

Why contribute to a large outfit like this when their only goal is to treat you poorly and take your money?

If anyone has any questions I would be more than happy to answer! I can be reached at [protected]@gmail.com

Thank you!

Five weeks after renting a u-haul, I received a text billing me for a speeding citation. The time that the citation supposedly occurred I was parked at a storage unit. I have dated and timed texts with the movers that were meeting me. There is nothing specific about this citation. No location just date and time. I am not paying the $60 citation plus $30 administrative fee for something that cannot even be explained by uhaul. This seems to be an ongoing issue and I think a class action lawsuit my be warranted.