TripAdvisor
reviews and complaints

After reading through various reviews about TripAdvisor, I must say that my experience with the platform has been quite mixed. While some users have praised the wealth of information and insights provided by TripAdvisor, others have expressed concerns about issues such as poor customer service, fraudulent listings, and unreliable reviews. It's disheartening to see instances where travelers have faced challenges like booking excursions that never materialized or encountering fraudulent schemes through the platform. These reviews highlight the importance of exercising caution and doing thorough research before relying solely on TripAdvisor for travel planning. While TripAdvisor can be a valuable resource, it's essential to approach it with a discerning eye and consider alternative options to ensure a smooth and enjoyable travel experience.

My Wife & I stayed at The Roebling Inn on the Delaware this weekend & it was wonderful as usual! We`ve stayed there many times over the years & have always had a great time. This charming Inn is like a trip back in time. Step off the front porch & see beautiful wildlife... from hummingbirds to eagles without even leaving the property. This weekend we saw a doe & her tiny fawn drinking from the river. You can walk to the Zane Grey Museum or the Roebling Bridge, or rent a canoe down the street, but bring your binoculars because this is a birder`s paradise. Innkeeper`s D. J. & Joanne are warm & friendly folks who will take care of your every need... The breakfasts are delicious and will fill you up for a busy day of sightseeing, antiquing or just relaxing! My Wife & I give this Inn 5 Stars! - Ray & Joanne Simons

We were met on time by two river guides, Nate and Trevor, and immediately felt welcome with the invitation to a great whitewater trip. The drive was long but with Nate's expert driving, we followed the winding roads with one stop. Trevor knew many interesting details of the area and I was lucky to be able to hear them all as I sat towards the front off the van. The breakfast by the put-in was welcomed, while we watched the river rise and the boats were set up. The trip down the river was amazing and guaranteed to make you wet! Lunch was delicious and very thoughtful to dietary needs. Professional but always fun, Trevor worked to the very end with a smile. Nate took us safely home again (also smiling after driving over 200 miles), while we digested the unique experience we had together on a wild ride down the river!

I absolutely LOVE this site! I'm speaking in regard to reviews. TA reviews have helped me tremendously in narrowing down my options in selecting a hotel or booking specific activities, especially when traveling abroad. I love how TA has it's own community of reviewers who contribute and share their experiences by posting images.

I had a horrible experience at a hotel in Paris that had bed bugs. Had I known about TA, I would have never booked that hotel. Upon discovering TA, I found out that the hotel I stayed in, had multiple negative reviews about the same bed bug issues (I still get chills!).

An improvement that TA can make is on their rates offered for hotel bookings. I've found that other hotel sites have lower rates as opposed to TA. If their rates were lower, I'd love to make TA my one stop destination for hotel reviews and bookings.

I was searching for tickets and couldn't find the time with the dates. It was frustrating and stressful so I called my flight search.com America Airlines booking agent Andy save the birthday trip to the whole entire family. America Airline booking agent Andy on my flight search.com was my lifesaver. Mr. Andy found the airport the right date and suitable time in a wink of an eye like one two three and we are thankful and grateful and really appreciated he working with us and changing our life from being frustrated and confused too simple easy 1-2-3 let's pack and go. Andy is excellent to work with we will definitely keep him on speed dial for our future trips with my flight search.com. Mr. Andy we gladly appreciate your service and your patient and dedication to our family booking thank you very much from the bottom of our hearts. We looking forward to book in with you again soon. Once again thank you and God bless you.

I will probably be sorry I reviewed Star Bistro, on Jalan Tamblingan, in Sanur, Bali, but i will anyway because it is so outrageously good.

For over a year have been frequenting this excellent restaurant and have never been let down by any of the many dishes I have tried. The quality and quantity of the entrees, usually served with steamed vegetables and sauteed potatoes, is always creative and delicious.

I highly recommend the Chicken in a rich cheese pasta sauce, roast chicken, fish and chips, or various English style pies, especially the steak and kidney pie.

Star has what I believe is the best cappuccino to be found anywhere in the world. It rivals the finest coffee to be found in Italy. Delicious with a mound of finely frothed cream standing about 1" above the rim of the cup.

I cannot over recommend this restaurant... and am probably sorry I did now that my favorite table, street side will now be harder to get... Oh well... they do take reservations!

I have been a user and contributor of/to Trip Advisor for several years. Most of the trips I take aren't lengthy, so I use Trip Advisor to find the top-rated things to do and see in an area in a short amount of time. I also use it prior to booking lodging as well as prior to deciding on restaurants.
Trip Advisor has a feature that will compare rates for different booking sites. You can also indicate which areas you are interested in and you will get e-mailed updates as new reviews become available. You can also save your searches and come back to them later.
I have never used Trip Advisor for making flight arrangements but that is mainly because we usually drive when we travel.
Trip Advisor allows contributors to submit photos. I like that feature.
There is a nifty free Trip Advisor app that is user-friendly.
The one flaw I have noted is that there can be multiple entries for the same business. For example, there is a restaurant in Mankato, MN, called "Tav on the Ave." There is also an entry for "Tavern on The Ave." It's not that this matters really, but I guess it could be confusing.
I recommend Trip Advisor.

I started using tripadvisor seriously when I was planning for a trip to Italy and I found it absolutely invaluable! Because of the advise and reviews from other fellow travellers, I was able to find out how the weather would be like, what to wear, where to be careful of pickpockets and even the brands of handbags to get that has safety latches etc! The site also saved me a lot of money because it has 'vacation rentals' category listed on the side. So you don't have to stay in expensive hotels. We ended up renting from two different landlords at different cities and saving a lot of money not just in the accomodation, (because we were able to rent good but cheap apartments), we saved money by doing our own cooking, saved luggage space because we have washer and dryer in the apartment (no need to bring too many clothes) etc. Best of all, we got to live like real locals because the apartments were not in a very touristy area. Of course there are also apartments for people who would like to stay right in the middle of tourist central, but the beauty of the site is such that you have all the choices before you and enough reviews to help you make an informed decision.

Also, in their travel blog section, you get to learn about lesser known places that are not in travel guides. Like for instance we found out that if you email a certain office in Vatican City, you can book a tour to see the tomb of St. Peters right under the Basilica!

I will be sticking to TripAdvisor for all my travel planning from now on!

I adore Tripadvisor! This site is like having a wise, omnipotent world traveler in your back pocket. There is so much terrific information on this site and it literally covers the world. AWESOME and IRREPLACEABLE Of course, you have to keep in mind that there are cheats out there gaming the system, which means a number of these reviews, both good and bad, can be fake. This means the actual rankings are often meaningless. You know, DD ranks higher than a towns beloved gourmet gem. Go to a town you know well and glance through the reviews. You'll get a good idea of what's going on. There are tons of excellent, real reviews, but you have to get used to ignoring the rankings and delving in a bit deeper.

As far as booking travel through TripAvisor, I don't use their booking links. I stopped booking hotel rooms and flights through third party sites like Expedia and Travelocity years ago. I got very tired of having a booking website middleman involved in these transactions. I'd call to cancel and have to go through the website support (nonexistent) instead of the hotel, or discover I couldn't cancel at all like a normal hotel guest would be able to. Plus I never found a booking website that offered better US TRAVEL deals than than the US hotel, airlines and car rental websites. NOTE: I have had largely negative experiences trying to directly book hotels, airlines, and car rentals when traveling in Europe. I still would not reccomend the trip advisor linked booking websites (Expedia etc), but I have used AirBnB, HomeAway, SkyScanner, and AutoEurope when traveling in Europe with great success.
So I don't do any bookings through TripAdvisor, but I CONSTANTLY lean on this site for reviews and advise. Thank you TripAdvisor for being my ever present travel buddy!

Trip Advisor,The *** has Business Advantage Listing ID Hotel was sold on 06.10.2022 and the new owners took over.The Trip Advisor was informed much before the sale to cancel our listing and not to charge us the monthly subscription which is $ *** per month.We were charged for the month of June and also for July 2022.We had informed the Trip Advisor well in time but we were still charged.We had a phone talk and emailing with ***,Customer Sucess Executive, not to charge us since we had sold the hotel.He said very plainly that we should ask the new owners to have the listing and until such time they buy the listing he cannot do anything and cannot refund our money.The new owners should be asked to buy the listing from Trip Advisor and its the job of Trip Advisor to sell their product to the new owners.This is black mailing asking previous owners to force the new owners to buy the listing from Trip Advisor.If they take the listing we will not be charged otherwise we will go on paying. What a bad business the Trip Advisor is having with us and we had the listing for many years and what treatment we are facing from Trip Advisor and from their Executives.Hope the matter is resolved with the cancellation of our listing and to refund our money of two months.The issue should be resolved by Trip Advisor.

Most years I'd leave a good review of TripAdvisor but in the unholy year of 2020 they're angering me. Everything is closed right now (June 2020) and yet when you search for "things to do in _____ city" it shows a long list of things pretending they're open. THEY'RE ALL CLOSED. Maybe just remove them from the list if they're closed instead of annoyingly adding it to the things to do list. Also it says "Essential Dallas" if you're looking at things to do in Dallas. A FAIRLY BAD CHOICE OF WORDING. Considering in 2020 'Essential' implies something that is open and an Essential Business. This isn't that hard. This is simple stuff, it would not be hard for them to establish 'this business is closed remove it from the list of things to do for this year or until further notice'.

Me and my friend went on a trip to Morocco for 9 days, starting from Essaouira and ending in Tangier. We wanted to backpack through the country, but we also decided to book a 3-day tour with Morocco Excursions in the middle of our trip. We did a lot of research and found that Morocco vacation tour was the most responsive to our emails. They required a 100Euro deposit through Western Union, which was a bit of a hassle, but the transfer went smoothly.

Our driver, Rashid, picked us up promptly at 8am in Marrakesh and made all the stops that were promised and even more. We were able to ask him to make specific stops, like stopping at a non-touristy supermarket to stock up on drinks or stopping for a special picture. Rashid was very friendly, kind, and knowledgeable. He answered all our questions and talked about his life, his childhood, as well as Moroccan culture and history in general.

The highlight of our tour was when Rashid took us to the desert. The camels were amazing, and the desert guides were very nice. We sand-surfed, had tea, dinner, and they even played music for us. We slept under the stars in the middle of the desert, and it was an unforgettable experience. We woke up before sunrise and walked up the biggest dune to see the sunrise before returning to our hotel to get our bags and take a shower.

All the meals included were great, and for the ones that weren't included (lunches), we could ask our driver to stop somewhere else if we didn't like what they had. Rachid is an excellent, careful, and good driver with lots of charisma. We did Essaouira, Marrkesh, Fes, and Tagier on our own, but we saw so much more and learned so much more than we could have seen those 3 days in the desert. It includes a lot of driving, but it is absolutely worth every penny, and the car is new and comfortable.

I would recommend this tour to anyone who wants to experience the beauty of Morocco. If you have any questions, feel free to ask me.

So, I gotta say, my experience with TripAdvisor didn't start off too hot. My wife was all kinds of ticked off, and that got me all riled up too. I was so mad that I wrote a real nasty review of the company and even sent a mean message to the CEO, Matt Goldberg. I mean, I didn't think he'd ever read it, but I was just so angry.

But then, get this, about five hours later, on a Monday night no less, my wife gets a call from none other than Matt Goldberg himself! Not some assistant or fake person, but the actual CEO! And let me tell you, he was all about making things right.

First, he apologized and agreed that the situation wasn't acceptable. Then, he showed empathy and acknowledged my wife's frustration. He asked questions to make sure he understood the problem, and then restated his understanding to build trust. He even made a personal promise to get things resolved within a day and asked my wife to call him personally if it wasn't fixed.

I was so impressed with how he handled the situation that I even told my MBA students about it (yeah, I teach in my retirement). I mean, this is what world-class leadership looks like, folks.

Here's what I learned from the whole thing:

1. Leaders need to be personally engaged with their customers, not just relying on what their team tells them.

2. They need to show care and respect for their customers and invest the time and effort to build a culture that reflects those values.

3. They need to be action-oriented and set an example for their team. That's what service is all about!

And you know what? I think TripAdvisor's future is looking pretty bright with Matt Goldberg at the helm. If he can spread his approach throughout the company, they're gonna be unstoppable. After all, culture is the key ingredient in any world-class team.

Our family absolutely adores using Tripadvisor for all our travel needs. We rely on the reviews to find the best places to eat and stay, and we've had some amazing experiences thanks to this website. However, we recently had a terrible experience with TripAdvisorPlus that left us feeling frustrated and disappointed.

My wife booked our trip to Puerto Vallarta using TripAdvisorPlus, and we were excited to explore this beautiful city. Unfortunately, things quickly went downhill when we arrived at our hotel and were told that we didn't have a reservation. We were shocked and confused, as we had paid TripAdvisorPlus to book our hotel for us. We immediately contacted their customer service team to try and resolve the issue, but we were met with resistance and unhelpfulness.

After a lot of back and forth, we finally managed to get TripAdvisorPlus to cancel our reservation and make alternative arrangements for us. However, we were told that we wouldn't be able to get a refund for the original booking, as the hotel had supposedly found our reservation. We were skeptical of this claim, as we had been told by the hotel staff themselves that they had no record of our booking.

We tried to escalate the issue to TripAdvisorPlus' legal counsel, but this proved to be a difficult and frustrating process. We were told that we could only contact them via physical mail, which seemed incredibly outdated and inconvenient. When we finally did receive a response, it was dismissive and unhelpful. The legal counsel implied that we were lying about the situation, and even if we weren't, they wouldn't be liable for the actions of third-party hotels.

Overall, our experience with TripAdvisorPlus was incredibly disappointing. We had paid for a service that didn't deliver, and when we tried to get a refund, we were met with resistance and unhelpfulness. We would caution anyone considering using this service to be very careful and do their research before booking anything. While we still love using Tripadvisor for reviews, we won't be using TripAdvisorPlus again anytime soon.

I've been renting out my cabins for overnight stays for over a decade now, and I've had a great experience with Flip Key and Vacation Home Rentals. However, about a year or two ago, Trip Advisor bought both companies, and things have gone downhill since then. Last year, Trip Advisor contacted me and told me that I couldn't have listings with both companies. Since I got more inquiries from Flip Key, I decided to cancel my Vacation Home Rentals subscription.

Now, my Flip Key subscription has expired, and I've been trying to renew it online. However, the website says that I don't have an active listing, so I can't renew it. I've tried calling Trip Advisor several times to renew my subscription, but it's been a nightmare.

First of all, it's incredibly difficult to contact Trip Advisor because they don't publish their contact information. After hours of research, I finally found a phone number. I called after hours and was told to leave my contact information, and someone from renewals would contact me within 24 hours. That was four days ago, and I still haven't heard back from them.

Today, I called again and talked to a woman named Kathy. I could barely understand her, but she said she was with Vacation Home Rentals. I told her that I needed to renew my Flip Key listings, but she told me that I couldn't renew them. She said I had to have a new property listing, which didn't make sense to me. I've been using the same property numbers for 10 years, and I have information that I send to guests with those property numbers. I also have business cards with those property numbers, so I need to keep them the same. Kathy didn't seem to know what she was doing and kept insisting that I couldn't keep the same property numbers.

I asked to speak to someone else, and Kathy transferred me to Judy. Judy was only slightly easier to understand, and she also said she was with Vacation Home Rentals. It was obvious that she didn't know what she was doing either. I had to ask her to repeat herself several times because I couldn't understand her. After about five minutes of this, she told me that she didn't work in renewals and transferred me to Leo.

Leo's English was slightly better than Kathy's, but much worse than Judy's. He didn't seem to hear my problem and said he would have to check into it and call me back. He didn't ask for my contact information, and when I asked him how long it would be before he got back to me, he said 10-15 minutes. That was over nine hours ago, and I still haven't heard back from him.

All I'm trying to do is renew the same subscriptions that I've had for over 10 years. This is the worst customer service I've ever experienced, and Trip Advisor is the worst organization I've ever dealt with (including the VA).

Trip Advisor and Flipkey are a total fraud! I recently booked an apartment in central London through Tripadvisor and paid for their "peace of mind policy" insurance for $88. However, instead of blocking the money on my account, they collected it immediately. I tried to contact the owner, Martin C., several times through his email on Flipkey, but he did not respond. When I called the number provided in the booking, a man picked up and said that I got the wrong number, that he is Martin indeed but he does not rent any apartments.

I tried to find the property on Flipkey or Tripadvisor, but it was not listed anymore. They removed it as they "found out that this individual does not have the right to rent those apartments," but they were happy to keep my money on Tripadvisor account. They didn't even bother to inform me about the situation! I contacted Flipkey, and they said they would "cancel" my booking of a non-existing property and return my money. However, I only had one day to find a hotel in London, and the prices were overwhelming.

Tripadvisor returned my money (US$2358.00) after ten days, but to my horror, I noticed that I missed 910.47 PLN (about $300, which is actually half of my monthly salary) - there was the spread! I paid for the insurance, so of course, I complained to Tripadvisor to give me back that difference, but without any result. They said that they reimbursed the fee in full, so even if it was entirely their fault, I had to bear the cost of this transaction. Their insurance is obviously meaningless. Contacting their support desk is not so easy, and the stress I had trying to find accommodation for five people just before departure was terrible.

It is a disgrace for a renowned service to behave like this. So, never ever again! Seek other agencies and do not book via Tripadvisor or Flipkey. They do not take any responsibility for whatsoever they advertise, just your double fees you are paying. Never give them your card number. They do not block money like booking.com but collect it and keep it on their account. They call it a safe way, but think for yourself for whom it is safe and profitable. Pay after arrival, and if it is not possible, seek other accommodation. That was the advice from their support desk one day before my departure when the money for my hotel in London was still on their account!

Do not bother with their insurance. It is worthless. They said it covers up to $10,000, but just try to get something of cost you paid. Actually, they should also give me back money for my hotel. It was much more than the cost of this apartment.

I recently booked a vacation rental in Lake Tahoe through Tripadvisor and unfortunately, we had to cancel due to a snowstorm warning. The property owner informed us that we could cancel due to the bad weather condition, but since we booked through Tripadvisor, we had to contact them to cancel. This is where the trouble began.

We called Tripadvisor customer service and they promised to contact the property owner and call us back. However, they kept lying to us and telling us that they had contacted the owner when they hadn't. They even claimed that the owner didn't answer their calls, but we called the owner ourselves and they said they never received any calls or voicemails from Tripadvisor.

After hours of back and forth calls, Tripadvisor finally told us that they would give us a full refund as long as we rented the same house again within a month. This was not feasible for us as it took us three months to plan the original trip. We called the property owner again and they changed their answer, saying that we could pay a $250 cancellation fee instead. We agreed to this and had to talk to Tripadvisor again to finalize everything.

However, Tripadvisor didn't want to let us go without taking a lot of money from us. After several more calls, we finally spoke to a supervisor who found a solution. They told us that Tripadvisor and we would share the charges and we would receive our refund in three business days. But, after waiting for five days, we called them again and they told us that they would send the case to a higher level.

The higher level contacted us after a few days and informed us that the property owner was now charging us $380 as a good will gesture and this was the full and final settlement they could offer. We demanded an explanation for the sudden change, but they only refunded us the deposit we made and stopped responding to us for two days.

This whole experience was extremely stressful and lasted for two weeks. I would not recommend using Tripadvisor for vacation rentals. Instead, I suggest using Airbnb or booking directly with hotels, cabins, or rentals. I have used Cheapoair in the past and have never had any problems getting refunds for cancellations.

I gotta say, I had a pretty rough experience with TripAdvisor. So, I booked a hotel through them for a weekend in Chincoteague, VA. I was pretty stoked to get a room on such short notice, but they wanted me to pay the full amount upfront - a whopping $663.00! I was a bit hesitant, but I went ahead with it anyway. After all, I got a confirmation email from TripAdvisor saying my reservation was confirmed, so I figured everything was all good.

But then, things started to go downhill. I got an email from a company called CancelOn (never heard of 'em) saying they needed my input. I didn't think much of it at first, but when I finally opened the email, it said the hotel I thought I had booked was fully booked on the dates I needed. What the heck?! I was leaving the next day, so I called CancelOn to see what was up. They told me they couldn't do anything about it, but they would try to find me another room on the island. I wasn't too confident they would find anything, but I didn't have much of a choice.

I asked when they would get back to me, but they wouldn't give me a straight answer. Meanwhile, I needed to start driving early in the morning. So, I called TripAdvisor to see if they could help. They acted like they were going to be helpful, but all they did was get a manager on the line who basically told me I was out of luck and scolded me for not opening their email sooner. What the heck?! At no point did they try to defend me or resolve anything.

Long story short, CancelOn never found me a room, and I had to borrow money to cover costs until I got my refund from TripAdvisor - which took 3-10 days! I was pretty horrified by the whole experience. It was deceitful, unorganized, and un-business like. I wouldn't recommend using TripAdvisor to book anything.

I recently had an experience with Opodo that left me feeling quite disappointed. My wife and I usually book our flights with them, but this time around, we encountered a few issues that made us regret our decision. Firstly, Opodo changed their online check-in pages, which made the process more complicated and time-consuming than before. It was especially frustrating when we had to choose our preferred airline, as we couldn't delete all the unwanted airlines in one go. Instead, we had to delete them one by one, and each time we did so, the page would shoot back up to the top, forcing us to scroll all the way down again.

But that was just a minor issue compared to the two bigger problems we faced. The first issue was with the flight booking confirmations. My wife received three documents that correctly detailed our outbound flight, inbound flight, and outbound+inbound flights, along with the correct return airfare price. However, I only received two documents, one of which detailed the outbound+inbound flights and the correct return airfare price I paid with my bank card. The other document only showed the outbound flight and a different airfare price, which was obviously less than the price for the return flight. This issue may have arisen because the new system didn't seem to allow us to check in under one booking when we were traveling out together on the same date but coming back separately on different dates.

The second issue arose when I called Opodo's helpline to clarify my booking. The last time I called them, I spoke to someone in the UK with an English accent, and the matter was dealt with little hassle. However, this time, I was kept in a queue for some time before someone attended my call. It soon became apparent that he was part of a call center somewhere in India, which was not a problem for me. However, the line was poor, and the person I spoke to had limited English, a strong accent, and spoke too fast. It was challenging to understand him, and I had to repeat my booking reference number over and over again. When I said the number "eight," he repeatedly understood it as the letter "A." At one point, he even told me I was booked on the return flight with British Airways instead of Air Europa, which was quite concerning.

Overall, I would not recommend using Opodo's services. It's better to book your air tickets elsewhere, directly with the airline if possible. In our case, we will be booking our flights with Air Europa directly from now on.

I've been using Trip Advisor for my travels around the world for the past three years, and I have to say, it's been a great resource for me. I've used it to find reviews, listings, book accommodations, and even for payment protection. Here's what I think about the company's services:

Let's start with the positives. First of all, I love that there's no limit to the number of characters you can use when writing a review. This means that I can give a detailed account of my experience, which is really helpful for other travelers. Secondly, I appreciate that Trip Advisor publishes all reviews, whether they're good or bad. This means that I can trust the ratings of the businesses I'm looking at. Finally, Trip Advisor is the largest and most respected source of reviews, which means that it's an invaluable resource for anyone who wants to do their research.

Now, onto the negatives. First of all, the "bad word" screener is really picky and intolerable. It doesn't take into account the context of the word, and it doesn't provide a list of banned words. Secondly, if your review is rejected, you don't get a reason why, or a copy of the draft to try and rewrite it. Finally, Trip Advisor discourages reviews of new places, even if they meet all the requirements.

Overall, I think that Trip Advisor's reviews are more inclusive and detailed than other travel sites. While some reviewers are too generous with their 5-star ratings, and others are too harsh with their 1-star ratings, the totality of reviews provides a lot of help and details in determining the suitability of an establishment. I wouldn't book any new place without using it.

Moving on to listings, I think that the website's pictures, details, map locations, and reviews for each site are usually clear and user-friendly. I also appreciate that you can open and review a specific listing without losing your spot in the prior listing of places. However, there are some negatives. Some of the owners' pictures are of poor quality, which suggests a low standard for photo representation. Some owners submit a ridiculous number of unrelated photos, which can cover up a lack of relevant ones, or try to hide the grim accommodation being presented. Some of the map locations are shown as big, general circles, rather than specific locations, which is vitally relevant. Some owners hide mandatory fees in the lower narrative without reflecting them in the listed price, allowing their listing to appear higher in the general listing's order. Finally, many of the prices listed in the specific listings' price details are noticeably higher than the summary listings' prices.

Overall, I think that the listings are useful, helpful, and adequate, but there are multiple flaws that could and should be corrected.

When it comes to booking, I think that the process is simple, clear, and user-friendly. The final cost and details are usually provided on the specific listing page, and the payment process is usually easy via credit card or Paypal. Follow-up emails are always provided concerning the bookings and payments. I can't think of any negatives when it comes to booking.

Finally, let's talk about payment protection. I can only speak from personal experience, but I prepaid $1400 (non-refundable) for a month's stay in a specific room. Upon late check-in, I was provided an alternative cruddy room worth half the price. With the private condo owner completely unavailable, I checked out the next day and pursued a refund from Trip Advisor - my first such encounter and test for them.

I was impressed with Trip Advisor's response, action, and prompt resolution. The staff's attentiveness, care, reasonableness in understanding, and status updates on my case were excellent. The resolution of the booking mistake was fairly handled with consideration for both owner and guest. The warranted refund was timely credited within 11 days. However, there were some negatives. The lack of contact telephone numbers on the website was an unnecessary, initial annoyance. Only after my initial messaging did they provide numbers of ***015 and ***539 for assistance. Additionally, the handling of my case by 7+ reps and 3 email sources contributed to unnecessary confusion, stress, and worry.

Overall, I think that Trip Advisor's payment protection is worthwhile. It's good to know that they hold the money, at least for a while until after check-in, so that a guest isn't completely vulnerable to a condo owner's mistake (or a dishonest one). In this sense, the TA fee does buy some insurance that is worthwhile.

TRIP ADVISOR and Flipkey -FRAUD
I booked apartment in central London via Tripadvisor paying also for their "peace of mind policy" insurance (88 $). I gave visa card number and instead of blocking money on my account they collected it immediately.
I tried to contact the owner Martin C., I wrote him several times on his e-mail stated on flipkey but he did not respond. So I called the number provided in booking and man picked up: he said that I got the wrong number, that he is Martin indeed but he does not rent any apartments...
I tried to find property on flipkey or trip advisor but... It was not listed anymore... They removed it as they "found out that this individual does not have right to rent those apartments" but they were happy to keep my money on tripadvisor account (quite profitable business if you think about number of clients) and they didn't bother to inform me about the situation!
I contacted flipkey and they said they will "cancel" my booking of non-existing property and return me money. I got 1 day to find a hotel in London and I do not have to mention that prices were overwhelming.
Trip advisor returned my money (US$2358. 00) after 10 days (payment on 4.04, return on my account on 18.04) but... I am from Poland so to my horror I noticed that I miss 910,47 PLN (about 300 $, which is actually half of my monthly salary) - there was the spread!
I paid the insurance so of course I complained to tripadvisor to give me back that difference: without any result, they said that they reimbursed fee in full (so even if that was totally their fault, I had to bear the cost of this transaction. Their insurance is obviously meaningless. Contact with support desk is not so easy and stress I had trying to find accommodation for 5 people just before departure was terrible.
It is a disgrace for renown service to behave like this. So: never ever again!
Summary:
- seek other agencies DO NOT book via Trip advisor or Flipkey, - they do not take any responsibility of whatsoever they advertise, just your double fees you are paying
-never give them your card number- they do not block money like booking.com but collect it and keep on own account. They call it safe way- think for yourself for whom it is safe and profitable. Pay after arrival and if it is not possible, seek other accommodation (that was advice from their support desk 1 day before my departure, when money for my hotel in London were still on their account!)
-do not bother with this insurance- it is worthless- they said it covers up to 10.000 $ but just try to get something of cost you paid (actually they should also give me back money for my hotel- it was much more than cost of this apartment)

Delta review
I absolutely did not recommend Delta, every time I called there was no less than half an hour of waiting. I had a membership with points for some domestic trips, I just wanted to change part of my name, since I got divorced, the customer service asked me, to send by fax a photocopy of my passport, it is illegal to make copies of personal documents. This information is crucial to steal identities and falsify documents, currently corporations are giving training on how to manage this type of information.

I had to make a new membership Delta did not recognize the accumulated points.
This single signal should have been enough to not use this Delta, but my daughter had given me the ticket.

In July of this year( 2018), I traveled to Berlin, to begin, you cannot trust the availability of seats offered online, among the regular seats only publish the price of the less attractive and the others are reserved or are more expensive, then I saw many empty seats on the plane, some of which I would have liked to use it, they were unavailable online when I booked my fly.

The night before fly to NYC, Delta keep send me message to check in and I couldn't. I had serious problems and every time I called customer services, there was a one hour wait, finally after midnight, they called me back, to tell me that they did not know what the solution to my problem was.

It is an attack of surveys, when the service is not complete, for that they are efficient, they want you feed back before they services is complete, that was very suspicious.

At the Berlin airport, again nobody gave me an explanation of why I couldn't check in with my phone, Delta shared the office with other airlines, Delta opened the service with little time before departure time, it was chaos, fly attendant were rude, arrogant, the Delta clerk didn't greeting us, or said good morning, he didn't make eye contact, they mocking me, after that they forgot to inform the passengers the order of sections to board the plane, it was very slow.

The finishing golden touch of my stay was a wild handling of the customs clerk, she assault me, her touching was inappropriate, after I pass the metal detector with no alarm's on me, she check on me as if I was a delinquent, in front of all passengers, when I complain about their treatment, she answer that they did because Delta chose me, and what Delta ask her to do it, she said " you can complaint to them", I felt and informed them It was discriminative.

I am 65 years old woman who look at my age, with disabilities, they are not noticeable, however I had health problems, she stress the hells of out me, I was sobbing, nobody come to asked me what happen.

For those who are interested to know, they found nothing inappropriate or illegal in my suitcase or in me.

On board the fly attendant were chatting on the back, instead of being attentive to the service, and the menu items were not available, the fly attendant found it funny that they did not serve decaffeinated coffee and they did not have some the soda drinks, listed in the menu. She referred to decaffeinated coffee in a derogatory way, said it was disgusting. I don't think that Starbuck will agree with that, it were Starbucks paper cups.

The computers in the back of the seats did not work, I had to wait till Delta crew re set them.

The compartment for my luggage was occupied by airline boxes, I had o keep my luggage far away from me.

Regarding the food the only nice thing were the European products, cheeses and crackers, the rest smelled unpleasant I did not eat.
The fly attendant did not give me a whole soda, it's a miserable attitude, was disregarded, over all because the Delta fly attendant took so long to come back to my area. No tag name sorry!

Delta need to improve everything. Pilots training, the sanitation department in NYC has better drivers, fly attendant customer services, to slow, to fake smile, they are arrogant, food is horrible, information about check in clerk location and schedule, does not exist, honesty when we book a seat, what it is available and space for a traveler luggage, and definitely, hygiene and sanitation of the airplane, it was disgusting, the smell of urine and vomit invaded the cabin every time a passenger opened the bathroom door.

I explain in detail about the service and the fly attendants, the food and the hygiene, I want to add that the pilots were a disaster when we landing in Berlin (TXL) the plane bounced on the runway like a ball, and when we landed in NYC (JFK), the plane sighed as if the driver was drunk and I never saw the faces of the pilots either in my way to Berlin or back, the information was poor and the translation for the German passengers insignificant, is a lack of respect.

In all my trips to Europe and recently visit Netherlands, Norway, Sweden and Finland, with Finnair airlines, I hadn't this kind of outrage, I will never use Delta.
They should return my money.
I WILL KEEP AWAY FROM DELTA AS IF THEY WERE THE PLAGUE.

Your enquiry Harrah&#;s ***, *** | 1 bedroom 1 bathroom Sleeps 4 ***&#;s Hotel and Casino *** DATES Nov 4, 2021 - Nov 6, 2021 GUESTS 2 GUESTS OWNER *** V Oct 3, 2021 Hi ***,Thank you for booking ***. I'm sure you will have a wonderful stay. Please get in touch if you have any questions about your trip.We booked a hotel room with owner *** (via H323332343031353733H listing) on October 3rd which was confirmed (see above). When we arrived at the hotel on November 4th to check into our room the Hotel had no record of our booking. They instructed us to immediately contact H323332343031353733H for additional information. We immediately reached out to H323332343031353733H support and they told us to contact the owner (***). We requested *** contact us immediately via phone to clarify the situation. He refused to contact us via phone and simply sent the following messages via his inbox stating "we apologize for this inconvenience but my colleague made a mistake on our inventory. Unfortunately, our inventory for this hotel has ran out." We once again requested he contact us via phone immediately to discuss - he refused. We only learned of this issue after we attempted to book out rook in accordance with our above contract. We were not provided any advance notice from *** that they had an inventory issue. We only learned of this problem after attempting to check into the hotel on November 4th which left us without a place to stay with little time to rectify. Further, the limited available rooms in this area had dramatic increases in prices. We reached out to H323332343031353733H support who instructed us that they were not able to secure another room for us on short notice.The bottom line is that the owner reneged upon a valid contract. The owner is a fraud and we want to alert any other potential travelers to our situation so they can avoid any problems.

Hi this is about a review left on Sparkles Showbar Trip Advisor Feb 2012 i used to be the owner of this bar & the review is about me Andi Martine saying i was racist which im certainly not. I did reply at the time with a funny comment as you can see & thought no more about it but its now came to light all these years later it is still on Trip Advisor & if my name is googled the so called review shows up. This is preventing me from getting employed now & its not true. I. The world we live in now there is so much hatred towards race gay trans & drag queens, i am gay & a drag queen & im not racist we all deserve to live peacefully please remove the untrue review asap

Regards Andrew Martin

Aka Andi Martine

Your team of editors have missed several locations in the recent past that you advertised locations depicting for Redondo Beach. The most recent one listed today to encourage customers to check out Redondo Beach is depicted in the photo to be on the beach in Santa Monica. This is not the first time I have advised that if you're going to advertise Redondo Beach, it needs to be Redondo Beach instead of Santa Monica depicted in the photos. Maybe your customers will appreciate it also. Thank you

Tripadvisor inserted a review of a hotel/restaurant into my profile that I have *definitely* never been to.

They have refused to remove it. They say it is my responsibility to remove it.

In addition, I wrote a recent negative review of a restaurant.

It was not published.

I asked why.

They claimed it had been lost.

False.

It was sitting in my profile.

They declined to publish it.

They continue to decline to publish it.

Yet they deny withholding negative reviews.

But they publish other reviews in my name that are fake.

I wish I could say this is a zombie organisation.

But it is worse, it is a fraud.

Six months ago I booked an activity to occur while in Barcelona (BCN), including sufficient payment information for TripAdvisor (TA) to charge my credit card two days before that activity occurred. Two days prior to said activity the credit card company (Citibank) declined the transaction*.

My complaint with TA is the action TA took next. TA notified me by email (while I was en route to BCN via a flight) that they canceled my booking. With significant difficulty I found a phone # for TA customer svc, and so attempted to restore said booking. TA refused to do this, and also refused to fairly compensate me (I suggested that TA discount 25% of the cost for same activity at a later time) for the inconvenience incurred for an unconsented activity cancellation.

*My credit worthiness with Citibank is very good and is not the cause for the declined transaction. I don't know why Citibank declined the transaction.

Today our flight was canceled and as I didn't get any info about my rebooking on my email I had to call Lufthansa, Canada. I was offered a flight from Calgary to Warsaw, then to Katowice, so I mentioned that it doesn't exist and asked if we were talking about one through Toronto. Calgary - Toronto-Warsaw - Katowice This very unhappy lady on the phone told me that I can rebook it myself since I don't accept the option she is giving. I didn't even have a chance to finish my sentence as she hand up on me. I am very disappointed and discouraged. All I wanted was to make sure we are on the same page as I am traveling with a child. I find it unacceptable!

Guest Reservations - Reservation Confirmation #R4422690768

The fee were not shown prior to the entry if the credit information

I called to ask for a more reasonable tax and fee comparable to other reservations

I would like to be charge the going rate not to be rib and the way you website take the payment and then discloses the fee.

I will write the BBB , as well as the attorney general.

I expect to see the cleaning fee returned after my stay or I will write letters if you robe I suck your time responding to the entities

Trip Advisor does not carry out any level of diligence when looking at a damaging review about your business, they generally allow the lies to stand.

We have a pub/restaurant with hundreds of 5star reviews because we work hard and care about our customers. We received a really suspicious review which absolutely tore us apart in everything that they could. I don't think they even came to our place at all as their review was so at odds with what we do. I complained to TripAdvisor in the report a bad review box providing all the relevant information and within a few minutes they replied that the review would stand. We've had a couple of 1star reviews for when we were closed for essential installation of a water treatment plant and TripAdvisor allowed them to stand. I question their business model as its the business owners who plow in the hard work and investment for Trip Advisor to use our businesses to trade on as their stock but without any consideration, accountability let alone any payment to us for the use of our own companies. TripAdvisor need to financially recognize us or do their job and look at suspicious reviews.

atings, ditto soApparently, your top things to do on the St. Louis page has been written by someone from Chicago, because, knowing St. Louis, MO, as I do, and seeing the page which focuses on easy ways to leave, I would say that the website is trash!

With 500 hundred years of European culture and hundreds more years as the largest center of native culture, I know I could come up with better things to do than leave — such as 1) our World class Botanical Gardens - both locations, and associations with our 200 years of St. Louis Academy of Science, Our world-class St. Louis Zoo, Our World class St. Louis Art Museum - and Our Pulitizer Museum, Forest Park and the 1904 Worlds Fair Buildings, and Olmsted designed prairies, etc - always packed with great activities. And then the is the Arch, the greatest monument in the country - now with a good museum, with the Old Courthouse - the sight of some cases of national import. The Old Cathedral - the first Catholic church west of the Mississippi, and the spectacular New Cathedral Basilica, with recognition of the important role of the RC church - and with the first integrated schools. And then there is the home of US Grant with the great NP display. Nearby is the Jefferson Barracks, and it's museums. Not to mention Civil War sites - the most important being the site where local St. Louisans took up arms and protected the armaments depot from the advancing Southern Army - because the state was of Southern sympathies - and with the arms the Southern army would have clinched control of the Mississippi river and started marching East - with nothing to stop them, yet the people of St. Louis and some Union army heroes protected the armaments and forced the Southern army to retreat back South - without this, the North could not have saved the union0- and really Grant (with many of our St. Louis and Southern Illinois soldiers - which are part of our metro area.) Then there is Monks Mound - World Heritage Center - also part of our metro area - 5 minutes from downtown - ignored on the TripAdvisor page - because of - what? state lines? then there is the Anheuser - Busch brewery, the Enterprise Zones, the McDonnell - Douglas museum - and how they built the first manned space capsule there - using slide rules - wow! are those some proud engineers - then due to politics - NASA moved the program to Houston, and the St. Louis experts had to go there to do the work for them - wo the credit. Or our amazing Department of Conservation, supporting amazing State Parks and Conservation Areas - by far the best in the nation! — and I've been there to see them — the best mountain streams for canoeing, the best hiking trails, the best biking trails (OK - one of them was mentioned) - and the best DofC programs - get a copy of the Missouri Department of Conservation Magazine - - it's subscribership is worldwide. And then there are our immigration cultural centers - the Hill (the Italians)- awesome food, Yogi Berra, the key to the first competitive Olympic Mens Soccer Team - and our new soccer stadium - and already winning team. And our outdoor Municipal Theater in Forest Park has shows all summer, and our Shakespeare Theater performs in the park. And our Loretto-Hilton theater that brings in national shows in an intimate setting, as well as shows en route to Broadway — I can't tell you how many important shows I've seen there - and then there is the Spectacular Fox theater, and how could I fail to mention the World Class St. Louis Symphony Orchestra - lauded all over the world - especially in Europe! And then there is the amazing 300 years of architecture, from some of the finest Mid-Century modern buildings ever built - see St. Anselm Church in Creve Coeur, the Louis Sullivan Building downtown, the Frank Lloyd Wright House in Ebsworth Park - awesome setting, displays of the works of the artist that approached Wright for a design and built the house, and great docents. The Victorian architecture! Soulard community, the quirky Cherokee shopping district, the new Bosnian restaurants, the one hundred years of the Chinese community. The fascinating German community that didn't like the way Germany was developing, picked up and moved to the area they had been supporting with church donations and have been key to our excellent engineering firms, building, and arts - especially music. And then there is the National Jazz Museum, the World Chess Museum, the Photography Hall of Fame (photography is a passion here) and I'm sure there are others. And the history of the Osage Indians - and their cave paintings that are still open to see. And river cruises on both the Missouri and Mississippi.

Our own Circus - Circus Flora - with Circus skills classes.

Are people too shallow to understand this metropolitan area is made up of two states, split by two enormous rivers (there's another side to behold - the confluence of the Missouri and Mississippi rivers), includes sixteen counties, and innumerable little "townships" within the St. Louis County lines? All of which have been developed and cherished for more than 1000 years - there's another, Ste. Genevieve - just 30 minutes south of the arch is now a National Park and focuses on the French heritage of the city - another point - the Veiled profit parade and ball — although now swept under the carpet as not quite PC, but will be celebrated as "back before we were wiser."- a great part of our Missouri History Museum, an awesome museum - by the way. and Soldiers' Memorial is good, too - as are the genealogical resources at our amazing libraries - the Main City Library is spectacular. And I haven't mentioned the unique, quirky, spectacular St. Louis City Museum - fun beyond belief for kids - and nothing else like it in the world.

And all that you can list are some treasure hunts with bad ratings and car services to get you out fast after a Cardinals ball game - Shame, shame shame!

And all your page lists are some stupid tours that have bad ratings.

I booked a pasta making class for 4 people for July 25th in Lucca, Italy. I later added 3 more people. They sent me the payment link. So I paid for 7. On the morning of July 25th, we set out for the address we had received. We walked over a mile to a vacant building. I called support. They told me a different link had been sent with a different address. So we then hailed a taxi to take us to this address which was out of town in the Lucca hills. He couldn't find it. He called another taxi to come get us as he had another ride scheduled. The second taxi couldn't find it either. He called the lady doing the class, who was very nice. She tried to give him directions. He also couldn't find it. We dropped to another driver (they were all local Lucca taxi drivers) After 2 hours, we still couldn't find the location per local taxi. We were very worried if we did make it, no one could come get us. We spent 4 cab fees and almost 3 hours and never found it. Now tripadvisor won't give our money back. The lady giving the class knows how hard we tried as multiple cab drivers called her. I use tirp advisor a lot. I spend a lot of money with you. I can't believe you have a class somewhere locals can't find and won't refund our money

Tripadvisor is a good place to view and read about wherever you want to go. However, we had a bad experience when we made reservations and the renters gave us bogus contact information. When we complained to TA, the person just decided to cancel our reservation. Another person tried to pass on to us a $103.00 "fee" that he was supposed to pay. It was really frustrating and we were left with no other option but to find a rent from local Jamaicans. Luckily, we called them and worked it out so we paid NO security deposit or cleaning fee. It worked out really well, but this is VERY RARE and not indicative of the experience you might have. We will not only rent from them, without Trip Advisor being involved, but we will also never lose their number.

All of those rent by owner sites are sketchy. (FLIPKEY, HOMEAWAY) I write reviews of where I stay FOR TripAdvisor and they still charge me a booking fee. It's really annoying. Try and work it out, that you do NOT give your credit card to anyone in a foreign country and NEVER Western Union or use PayPal. TRIPADVISOR is NEVER going to help you out if anything goes awry. They only care about getting the FEE from the RENTER for using their website. You come dead last. I had to file a dispute on a rental in Puerto Rico because the people turned out to be scammers. They totally changed the contract and added in other FEES, so we backed out. It was a royal pain in the butt and I had to cut up my card and wait for a new one to arrive. Crying and getting stressed out, booking a VACATION is not happening to us ever again. ZERO customer service gets them a 2 star review!

Tripadvisor is a website that has a lot of reviews, but sometimes they are not very helpful. Many people who write reviews are not experts and sometimes they say things that are not true. The website does not fix these mistakes, even when people say they have never been to a restaurant.

Some people who write reviews are not even talking about the restaurant or hotel. They are talking about their date or their feelings. This is not helpful if you want to know about the food or the service.

The worst reviews are the ones where people show how stupid they are. For example, one person wrote a review of a steakhouse and said they didn't like steak. They also complained that the steak was not completely ruined. This is not helpful if you want to know about the quality of the food.

Overall, Tripadvisor can be helpful if you read the reviews carefully. But you should be careful because some of the reviews are not very good.

Hey there, I'm not one to write reviews, but I had such a terrible experience with TripAdvisor that I just had to share it with you all. My family and I decided to rent a vacation home through TripAdvisor, and everything seemed fine until the day before our trip. We received an email from TripAdvisor saying that the rental was no longer available. I was hoping that they would help us find another rental, but instead, I was directed to a foreign call center where I was left on hold for over an hour and a half. They sent me emails, but with less than 24 hours before my trip, I needed to speak to someone urgently to resolve this issue. Unfortunately, they did absolutely NOTHING to help me. They didn't help me find a new rental, and they didn't offer to help me with any additional costs.

I was so frustrated that I decided to email the president of the company, hoping that they would care about losing future business. However, I was redirected to another blow-off email. The lady stated that this wasn't their problem and that they would be happy to help me with a future rental. Why would I ever use this company again after they ruined my family vacation? I learned my lesson not to trust this platform. Renters can steal your money and cancel last minute, and you have no recourse. There's nobody to talk to, and the company DOES NOT CARE ABOUT YOU. BEWARE WHEN USING THIS PLATFORM.

So, I went on a little trip over the weekend and came across a place that I just had to review. It was the Comfort Inn in North East, Maryland. I've been using Tripadvisor for a few months now and I thought it was a great platform to share my experiences with others. But, boy was I wrong! I wrote a few reviews, one of which was positive and the other two were not so great. But, to my surprise, all of them were declined by Tripadvisor on the grounds that they violated their terms of service. I mean, seriously? What's the point of having a review site if you can't even post your honest opinions?

I tried contacting Tripadvisor to understand why my reviews were declined, but they didn't seem to care. It's like they have their own agenda and don't want to hear anything negative about the places they promote. So, I had to resort to finding another review site just so I could post my negative review about the Comfort Inn. It's ridiculous that we can't even express our opinions freely without being censored.

And, let's not forget about the fact that many review sites hire people to write only positive reviews just to make a company look good. It's like they're trying to manipulate us into thinking that everything is perfect when it's not. And, did you know that the companies being reviewed actually read what's being said? If they don't like what you've said, they can have your review removed or even have you banned from the site. It's like they're trying to silence us.

I've even had personal experiences where I was threatened because of a negative review I wrote on Yelp. It's like these companies can't handle any criticism and will do anything to protect their image. It's just not fair.

So, in conclusion, I don't think review sites are worth the hassle. It's like they're trying to control what we say and think. How are we supposed to get the word out about something that's wrong if we can't even express our opinions freely? It's just not right.

We have a lake house at Lake of the Ozarks in Missouri that we rent out during the summer months. We decided to list our property on FlipKey.com and TripAdvisor.com to generate more rental income. However, we recently had a bad experience with a guest who rented our Lake home during Memorial Day Weekend 2021.

The guest was unhappy because the weather did not cooperate during his stay. He also claimed that we misrepresented our property by listing it as having three bathrooms when it only has 2.5 bathrooms. We explained to him that we are one toilet short of having three full bathrooms, but he was still unhappy. Despite the fact that the lack of a third toilet did not impede his use or enjoyment of our Lake home, he demanded a full refund.

To our surprise, Flip Key and Travel Advisor gave him a full refund of over $3,000, even though we objected to it. We were shocked that they would side with the guest over the host, especially over something as trivial as a missing toilet. This experience has left a bad taste in our mouths and we have decided to remove our listing from their service.

We have found that Airbnb is a much better platform for us as hosts. We get 95% of our renters through Airbnb and have never had a problem with them as guests. We feel that Flip Key and TripAdvisor are more geared towards guests who are looking for a way to get a refund, even if it means making false claims against the host.

As an attorney, I explained to Flip Key and TripAdvisor the difference between a material misrepresentation and a negligible omission in a listing. However, they did not seem to care and still issued a full refund to the guest. We are disappointed with their lack of support for hosts and home owners.

In conclusion, we would not recommend using Flip Key or TripAdvisor as a reservation site for hosts and home owners. We have had a much better experience with Airbnb and would encourage others to use their platform instead. The lack of support from Flip Key and TripAdvisor for hosts is a joke and we will not be using their services again.

I gotta say, I'm pretty disappointed with Tripadvisor. I've been a top reviewer for them for a while now, but it seems like they only care about protecting their big, fancy clients. I recently went to a campsite and wrote an honest review about how run down and dirty it was, but Tripadvisor refused to publish it. And get this - the campsite is one of their promotional sites that you can book through Tripadvisor! So of course they're going to protect them.

I got a response from Tripadvisor that basically said my review didn't meet their guidelines. They listed a bunch of rules about how reviews have to be relevant to trip planning and can't include personal opinions or insults. But come on, my review was totally relevant and I didn't insult anyone. I just told the truth about my experience.

It's pretty clear to me that Tripadvisor only cares about making money and keeping their big clients happy. They don't care about the little guys like me who just want to share our honest opinions. I'm definitely going to think twice before using Tripadvisor in the future.

Me and my hubby went to DreamsMacao Beach Punta Cana for a family wedding from April 29 to May 1st 2023. I know most of the hotels in the area, but we didn't choose this one, we were just there for the wedding. The rooms were comfy and clean, and they even had a steamer and sun tan lotion, which is not something you see in every hotel. The staff were friendly and everything was going well until the last day of our stay.

On Sunday May 1, 2023, we had breakfast with our family at the buffet. We were saying our goodbyes since we all live in different parts of the states and some were checking out at 11 am. While I was chatting with my family, I decided to get a capuccino. As I took a sip, I felt something weird in my mouth and looked down to find a dead roach on the rim of my cup. I was in shock and asked my husband to confirm what I was seeing. When he saw it was a roach, I immediately called the waitress and she removed my cup from the table. I was still in shock and didn't know what to do, which is not like me because I usually speak my mind. But I will speak my mind now.

My family and the waitress were the only ones who saw the roach. After about 15 minutes, a man came over and introduced himself as the manager. He showed me a picture of the roach and explained that it was not normal in the restaurant. He said he sent the picture to his supervisor. When we checked out of the hotel, I told them what happened and was asked to write an incident report, which I did.

This incident left me in shock and disgusted. I expected the hotel to apologize or do something about it, but it's May 8th and I haven't heard anything from them.