TracFone Wireless
reviews and complaints

I didn't know that you took acp so I tried to transfer my phone to qlink but it didn't work so I bought a refill card and my phone still doesn't work. I've tried to talk to you guys several ways but am told I need to call. I don't have a phone I'm a senior that lives alone and so now I'm sol I guess

My apple ID is connected to my sons phone too

my imei is [protected]

my phone number is [protected]

my son lives in virginia for college so I don't know what to do

Tracfone has a spin the wheel to get reward points that you can turn it in for service or what have you I spun the wheel got 4500 points and they gave me one point I took a screenshot to prove 4500 points because they have screwed me in the past with the reward games Called them up. the first person I spoke to said yes it showed I scored 4500 points give it 24 hours to show so I did.the second person said it only shows one point so now they want me to mail the screenshot to the Miami office. Of course it’s snail mail not email. Anything to make it more difficult.

TracFone received my damaged phone August 11 at 9:11 am. It was signed for it at the following address:

5501 CentrePoint DR.

La Vergne, TN 37086

I was told a replacement phone would be mailed to me in 3-5 business days. I still have not received it as of Sept. 5 and still have not received a tracking number confirming its shipment to me. I was told the warehouse does not have my model phone in stock, so I told TracFone customer service many times to send me my damaged phone instead and I still have not received a tracking number confirming its shipment. I have spent many hours on the phone with TracFone Customer Service in the past three weeks to resolve this issue which is still not resolved.

If I don't receive a tracking number this week that confirms the shipment

of my damaged phone, I will file a complaint with the authorities.

I paid for a 30 day phone on August 14, 2023. When I purchased the card, I still had 4 active days left of service from my purchase in July 2023. The service end date showed I paid for service until September 14, 2023. On August 30, 2023 I made my fourth or fifth call to customer service because for the third or fourth time I still could not use my phone. They told me my service time had expired. How? I paid for a 30 day unlimited talk, text, and 2MB data. How am I out of service? He told me it had expired. Uhm ok once again, how? I paid for 30 days of service. I have had problems with my service not working for the last two weeks, resulting in multiple calls to customer service. So not only are you telling me I haven't been able to use my phone, now I need to pay again when my 30 day service card has not ended? I have filed a complaint with consumers report as well.

On 8/25/23 I added a 60 minute 90-day plan. I should have received 180 minutes but whan I got home I added plan and when I checked my minutes I only received 115 minutes per Ann customer service. She stated I had used 65 minutes already but not true. I had just walked in home added time no other calls . I have been with tracfone for over 20 yrs but for some reason not great like they used to be. I would like my 65 minutes that I paid for.

For three days I tried to have a new cell phone added to my account with no success. It was difficult to speak to an agent from a foreign country. (No English speaking Americans ) I was asked a silly question what number do I call the most. I have no idea. Sorry we cannot help you. Then the quiet game. They refused to allow me to speak to a supervisor. Two times I was told the problem was resolved and it was not resolved. Also they could not assist in getting on the web site. On my app I figured out how to add the phonemyself and resolve the problem in gaining access on the web site.

Awful customer service.

Ordered Mojo phone, arrived and called to transfer phone number from out of minutes to a new tracfone, customer service is horrible. The man that took my information kept putting me on hold while he asked his supervisor how to transfer my phone number to new phone, after 45 minutes of not getting it done, I finally hung up and called back talked to someone new customer service and was told all my free minutes were deleted, I explained what the man before was trying to transfer my phone number and somehow deleted my minutes, I was furious, I was repeatedly told to buy new minutes. When I said I wanted to speak to a supervisor, was transferred and was disconnected, I was horrified. How can you tell people to call with HSN advice to easily transfer your phone number and then get someone who didn't know what they were doing to lose my free minutes. Needed a phone sent the Mojo back with a complaint letter and ordered Samsun Galaxy, received the phone with no instructions on how to operate the phone, again lost internet minutes, don't know why, when they did something at the time of turning on my phone, they blamed me for minutes for data gone. I was once again told to order minutes and pay for them. This after ten years of ordering new phones every year will be my last one. BEWARE THE CUSTOMER SERVICE IS AWFUL, YOU CAN'T UNDERSTAND THEM AS THEY ARE FROM ANOTHER COUNTRY AND NOT TRAINED RIGHT. DON'T LET WHAT HAPPENED TO ME HAPPEN TO YOU.

I tried to use my Tracfone February 2023 which has over 9300 minutes of air time. Phone would not work display showed SIM card invalid. Purchased another phone from Tracfone. Received it an Alcatel flip phone. Which was defective. Tried to return it called Tracfone numerous times and they told me they had no record of shipping the phone even though I ad an order number and invoice number! After not getting anywhere with Trafone on the return I gave up and bought one through Walmart so if needed I could return it. I tried to get the minutes I had accrued over years of paying on the old phone which runs into hundreds of dollars. I was told I have 3 months after the renewal date to roll over my minutes. 6/10/2023 was the end date. Today is 8/17/23. I have been told this by several customer service reps as I said 3 months to keep minutes. One rep told me that my number had been "transfered" and it had been done BEFORE the active end date and minutes could not be transferred. Why would that be if it was active and had over 9000 minutes of airtime? I have spent hours on the phone trying to resolve this issue to no avail due to the amount of money in minutes spent. Tracfone needs to keep their word and do the right thing. I have been a Tracfone customer for over 20 years. As I said this has been going on since February 2023

Trac Fone would not activate my cell phone because they could not find 2 numbers that I called within the last 120 days. I am 77 years old and only have the phone in case I would break down so I do not use the phone for anything else. I gave them all the information that they needed like the the 4 digit secret code and the Sim # and the IMIE # and none of that was good enough. Their response back to me was buy a new phone. I bought a new sim card and a 90 day plan so now I am out that money as well as not having a phone. Their

tech support like most companies speak broken English and are very hard to understand and I am sorry I ever wasted my money on a Tracfone. They wanted to send me text message with a code to verify me but they were too stupid to realize after me telling them that the phone did not work. No Internet, not able to make or receive calls.

My name is Eugene Barrett and I have been a tracfone customer for decades.

My phone [protected] was deactivated by your phone representatives this morning. I was on phone with them for 2 hours from another line and the representatives seriously damaged my phone access and promised they would restore it. I have tried MANY times today to get this corrected and am still waiting. I need my phone. The account is under [protected]@aol.com

Not only were all of my minutes taken from my account but because your representatives damaged my account so badly, they have not been professional at all. I do not know what tracfones problem is but I have paid alot of money for my services over the years and I am insulted that this has happened and no one seems to care that I have no phone access. someone MUST repair the damage that tracfone has done to my account. Someone needs to reach out to me as was promised by 2 upper level representatives. Not only that but the latest rep actually put a block on the phone [protected] that i was using to get in touch with tracfone. Very unprofessional.

I have a tracfone that I have had since 2021. On July 4, 2023, I purchased a 1 year card with 365 days + 60 days + 2000 minutes, texts, and data. I purchased this card through ebay using paypal. My phone was deactivated today (August 12, 2023). After spending 6 hours on the phone with tracfone customer service, I have received no satisfaction. They could not verify any phone numbers I frequently call. Their emails did not come through for verification. I gave them the order Id of the card, and the cs woman said that I needed to call my banking institution because the credit card I used was not accepted and I needed to have the the money charge reversed. She repeated this about 5 times. What? It went through paypal! Asked how that would help, she just repeated it. Asked if I could just give her a credit card number and get a new card, she said I had to talk with my banking institution, repeatedly. So frustrating!

I like tracfone and have used them for years, I think for the money they are great. My issue is when it comes to advertising, they want you to upgrade to a newer phone. I tried, I have a old Galaxy J3 I needed to upgrade. I purchased an Apple SE 3rd gen $189 with tax $204, great came in two days. Nobody on the phone or on the website ever mentioned the problem trying to switch and android cell number to an IOS number, no body ever said it cannot be done. Everyone said you will have zero problems, you will be up working in seconds. I called to activate the phone at 8:01 am, and let the agent tell me where and what to do, and was still on the phone with seven different service agents until 11:30 am, no matter who tried asking me the same questions over and over, what is your SIM number, what is your IEM number, what is your phone number, what is your zip code, try a different zip code near me ( I said how would I know), finally a service agent says at 11:15 I am sorry but you can’t switch the phone number to IOS you need to pick a android phone which one do you want? I said you are kidding me right, they said no, you will have to return the phone, 3 1/2 hours of bull crap and now you want me to buy a android phone. Honestly I am shocked at their response. Boxed everything up drove to UPS and sent the phone back. I think it’s time to move on from Tracfone. Buyer beware!

June 22 phone broke mailed to 5501 centrepointe tn just today got phone back they will not turn on my phone after I just payed 240.00 for my old phone and they lied told me I could keep old phone number today aug 9 told me I have to pay to have new phone turned on and I cant get my money back for my old phone that broke sorry called news papers now and new and attorney general office and goverment fraud dept please let me know if you can help after years with tracfone they told me they dont know who I am after they have all my personal information 4 hours with then on the phone

I bought several win cards for phones they say are compatible. There customer service gave me incorrect information several times. They told me my unlocked phones was locked. They told me I had the wrong SIM card. They told me they call back and fix it but it was never fixed. They sent me all over my city to several stores. They told me I needed a byop chip instead of a kyop chip but no one sells them and they"kyop" chips I bought use the terms kyop and byop all over their packaging.. I asked for a refund of the time I bought and they couldn't. I asked for a transfer of the time I bought to another line in have, they wouldn't. I asked to talk to a manager or supervisor and they wouldn't let me. Terrible.

Ive been getting charged monthly for service I don't and haven't used for months. I signed up for auto-pay awhile back and haven't been able to get into my account to stop it because Im not able to remember my password. I've tried "forgot password" but never receive the reset password email. I've been trying to get in contact with customer service but no luck