Toyota
reviews and complaints

we, bedfordmotors, bought a new hybrid battery from chadstone toyota 11th july paid full amount.

now we are refused to bring back old hybrid battery to dealer for recycle.

can anyone in company to follow up this issue please

11TH OF JULY

INVOICE PI13018760

MY complaint is about the local dealership. They were out standing before this large company came in and bought them out. The Service department is terrible. Very difficult to get hold of them, and when you do, and leave a message they never call back. I have a recall on my 2021 Venza and I took out to be fixed. They did not have the part. I was told they would have to order it, and when they received it they will call me. That has been a month and no call. I called them and they said they had it. I was told to make an appointment, but they would call me when they had a time. They never have. It is a shame to see a great company like Toyota be destroyed by dealerships like this.

I am the owner of your Toyota Hybrid Auris model and have owned the vehicle for about 2 years.

In that time frame, the Hybrid car of Toyota has been burgled twice and I had the catalytic converter stolen from the car, much to my inconvenience and surprise.

Upon further research and also speaking with mechanics, car technicians it has transpired that the car Hybrid catalytic converter is easy to access and only takes a few minutes to steal.

All this involves is a jack to lift the car, cutters to cut front and tail end (containing the precious metal in the converter) and this part is easiest to steal.

I am very very unhappy about this fact that the car can be easily stolen and now am living in fear of further attacks to my car involving theft/damage to the underside of the car.

I am looking for answers and can only establish that it is a very badly engineered cat converter fit and I hope Toyota globally is fixing the problem such that this precious part cannot be easily removed in 5 minutes.

Also as part of the service, could you help in anyway such that i could keep the car and you could perhaps arrange for it to be taken to your garage in London to have a plate or other device fitted by Toyota so that I can rest assured, and fitted free of charge for the inconvenience.

I do not want to put Toyota in bad light and negative publicity and wish for you to help me as outlined above and your Toyota brand stands to be tainted if less people buy the Toyota car brand.

Awaiting your reply in anticipation.

Mr N Naik (London, U.K.)

It is with a heavy heart that I write this letter in order to bring a disturbing matter of which has tarnished my experience in your sales department and of which this event will eventually make my decision to go elsewhere for my lease vehicle arrangements in the future. The reason of why my displeasurable experience is mainly due at the signing of my end of lease agreement (ended 5-6-2022) where my wife and I decided not to continue leasing but instead decided to finance our present Rav4 2019 vehicle. This situation commenced when I signed the paperwork of the finance papers where the date of the paperwork was later discovered to be the wrong date and when I tried to rectify the error, the sales representative (Michel Finn) firmly stated that I was there on April 30, 2022 (Labor Day Weekend) where I had already informed him that I was there on 5-7-2022 (the following Saturday). Michael Finn, Director of the Glen Motors, Inc. dealership in Fair Lawn, NJ performed all of his paperwork transactions on his desktop flatscreen monitor. First, I see a potential of error prone inconsistencies where this will give a particular disadvantage to the costumer because the customer cannot see everything that goes on in other parts of the screen of which is being handled by Mr. Finn. In addition, under normal contractual procedure, the customer is to sign and date each document as these are set forth before the customer. This was not the case in my situation. I only signed the documents and never saw the date or for that matter, never placed the date on any of these documents. All of these where placed by the computer system of which Mr. Finn had total control of. There is also yet another issue here, what is not to say that the styluses used during the signing of the documents might have not been calibrated properly and he may have inadvertently pressed or was off (because of the stylus use) and pressed the wrong date). In any event, I still sustain that Michael Finn whether on purpose or not placed the wrong date onto my documents. I also informed him to look at the corporal cameras for both dates [protected] and 5-07-22 and inspect the video footage of my arrival. Toyota should further investigate this occurrence because I know that I am correct on my arrival. Also, in addition to, the end of my current lease was May 06, 2022 and not in April 30,2022. I attended this dealership on 5-7-2022 (a day after the lease ended, which is a logical approach of which I have always taken this approach). Thank you for your time and cooperation into this matter. Should you have further questions or concerns, please feel free in contacting me at the provided information as cited below. Thank you for your time and cooperation in reading this letter. Gratias tibi ago.

My 2020 Corolla hybrid did not pass a standard safety inspection with 16,181km. I bought brand new June 2020 and serviced every 6 months at dealership. Brand new front brake rotors were required due to "braking surfaces scored/grooved. Heavy rust ridges at outer circumferences"

My sister also bought 2020 Corolla hybrid June 2020 serviced every 6 months at the dealership. She was shown a photo of rusty brake rotors that required replacing at 36 000km.

So is this a problem with the model that requires new rotors every 2 years regardless of km driven? If so I do not recommend buying Toyota Corolla.

Toyota lost yet another repeat customer today and over what I thought would be an easy solution. It all started with a recall of all things but that wasn’t the issue, it was the lack of customer service. I’ve been reading other posts on here and wish I had before buying my Tundra because I probably would have decided not to. It’s not like the Tundra is cheaper or more fuel efficient than any other truck in its class.

So if you ever try and log a complaint with Toyota Canada all that you will hear is that all dealers are independent over and over again, it has to be a line they are told to say. All I wanted was not to be forced to go to one particular dealership to complete a recall but that wasn’t something they could deal with. I’m not sure if Toyota realizes that the customer support agents are the face of the company and if they don’t care at all if a customer stays with Toyota or not then this company has problems. The agent let me know that he could not make calls out or contact dealerships in any way. He also let me know that he had no way of contacting any higher management. I had to ask then where my complaint would go if he had no way of communicating with anyone else? It was pretty clear that the dealership being independent would never see it, so why have a complaint line that has nothing to do with the business you are taking complaints on, I know so you can just trash them after the call and move on.

I wrote out the entire ordeal below but I realize not many people will read that far or look at it as I do when reading reviews (with a grain of salt), which I now realize lets companies continue to provide less and less customer service.

I’ll try and keep this as short as possible as this started back in Jan 2022 and has yet to be resolved. To start I received a recall notice from Toyota for my block heater and made an appointment. I got to the dealership and they said the recall is only to remove the block heater and not replace it, I could however sign a waiver to keep it installed under my own risk. I found this confusing as I paid extra for mine during the purchase, so I started asking questions and that’s when they decided to look up my model and found out it was one that is actually being replaced. This was the first sign that I probably should have went elsewhere but I thought not a big deal everyone makes mistakes. So they let me know they could only remove the heater that day as Toyota doesn’t have the replacement parts right now and that they would contact me when they do. I waited till June and I received another recall notice, so I decide to call the dealership, they first start talking about the removal and not replacing again, so I had to explain everything once more and then they came to the same conclusion again and let me know that they now have the parts. So I book an appointment, they called and texted the day before to remind about the appointment. The next day I dropped off my truck off at 11am and said I would be back to pick it up at 6pm that night. I went back that night to find out that they had done nothing and my truck just sat there all day, as they said the parts weren’t there. At this point I had driven there twice and had someone else drive there twice as well for no reason. With the price of gas and the time wasted a simple phone call letting me know before I arrived back would have alleviated the entire problem, but they hadn’t bothered. I was done with the mistreatment by this dealership so I wanted to have the block heater installed by a different dealer. This is where Toyota really let me down, apparently since the original dealer ordered in my part I have to go back to them and the second dealership cancelled my appointment. So no matter how they treated me with a lack of respect and even the decency of a phone call. I must go back. I tried to have Toyota Canada contact them to have the part shipped from one to the other or to send another part from the warehouse but they said they were unable and more like unwilling to do so. The agent kept saying he gave me options, which was for me to call the dealership to have the part sent over to the other dealer. I said you know that is just going to be a fight and they will try and charge me for something in order to do so. I will end up trying to do this and maybe I won’t end up arguing with them and wasting more time but so far the way Toyota treats its customers I highly doubt it.

I should mention that the second dealership tried to defend the first blaming COVID etc before even knowing any of the details, which only further shows that the customer is never right in the eyes of these independent and consequence free dealerships.

I purchased my vehicle on May 17th and began to have issues with it 3 weeks later. I purchased a platinum extended care and warranty package but have not been able to receive service because everytime I have called the number [protected] for the roadside assistance I am told that my warranty is expired. This is still what I'm being told after I myself conferenced the finance department of my dealership with the people who answered the phone for the roadside assistance not once but twice so that it could be corrected and here we are in July and I am again being told that I do not have any coverage yet I was charged for and paid for the service. The people who answer the phone. In particular Tahj he said was his name and refused to give me any other way to identify him individually in my complaint, they are very rude, apathetic, never offer an apology, are argumentative and lack one or all of the following in respects to customer service: knowledge, experience, capabilities and or just plain the willingness to conduct themselves professionally and display no evidence of having any customer service etiquette. After asking if perhaps there were duplicate accounts in my name and or for my vehicle I was told no that there was not but yet the supposed call or notes log that Tahj was looking at didn't accurately account for my communication with the Toyota care team so I asked multiple times for Tahj to please search my other phone number just to be sure and when he finally did low and behold all of a sudden he was looking at a completely different call log/communication log/record under the same vin number and name but still argued with me that there was not a duplicate account or record for me and my vehicle. He argued with me throuhg the rest of the call that there was not more than one record and then began to lie saying that he didn't see two different records/call/communication logs even through that's what he had just read out to me from his own mouth/words two different records attached to two different phone numbers with the same vin and my name and he got so angry that he even threatened to not put my service call in stating that he didn't have to put the call through if he didn't feel like it. Which was another a flat out lie being that I had already received the text message confirming the order for my roadside assistance.

At the time, I was driving my car from Calgary to my new home in Hope, BC. My car was driving between the Salmon arm and the Kamloops, my car suddenly accelerated, and at the same time I heard a loud noise, I don't know what happened, I thought I was rear-ended Crash. I thought I was going to die at the time, the car was uncontrollable, and the speed was extremely fast. I subconsciously tried to control the steering wheel, the car slowed down slowly, and I controlled the car to the side of the road. Only at this time did I realize that the airbag had exploded, and then I removed the airbag and arrived at the looking outside the car, I realized that I didn't crash the car, it was just my car airbag that blew up.

I was so lucky, or I would have died. I only suffered a little injury, my hand was cut, the bucket was smashed, my spirit was greatly stimulated and intimidated, and the interior of the car was severely damaged.

I purchased a 2010 White Rav4 in 2014 from the Toyota Dealership in Prince George, BC. Within a few years, I noticed several areas of the car where the paint was chipping off and discolouring. I received a notice from Toyota Canada about a Warranty Enhancement Program dealing with paint peeling off white Toyota vehicles in February 2020. The notice arrived at the start of the Covid-19 pandemic where protocols were in place for people to stay home and avoid unnecessary business. I abided by these rules as stated by the PHO.

Since most restrictions have now been lifted, a few weeks ago I took my car in to the same dealership, and the manager said the car would qualify for the WEP, but the notice had expired February 9, 2022 (Primary Coverage). Secondary Coverage is applicable 10 years from first use which for me was 2014. When I bought the vehicle, there was no paint damage to the car.

The manager told me to call Toyota Canada to see if they would honour the WEP since we have been in a Covid-19 pandemic for the last two years. When I called Toyota (May 14, 2022) the csa refused the claim and refused to allow me to speak to another person.

I think this is unjust treatment as the paint has been peeling for years and clearly qualifies for the coverage. However, we are still in a global pandemic. When the notice was first sent out, the decision to set the deadline for 2022 would have been made before knowing that we would be experiencing a global pandemic that would affect our ability to conduct business as usual for several years.

Further, my husband and I both contracted Covid-19 during this time and are suffering from long Covid effects that have also affected our ability to function at regular capacity.

VIN: 2T3BF4DV7AW036169

Hi there

I would like to lay a formal complaint.

My motor vehicle got stuck on the road with a flat battery on Thursday 5/5/2022.I was alone.I called for Toyota 24hr road side assistance,no one answered my three calls.

[protected] @14h45 and 14h53.

[protected] @ 14h49

Extremely bad service.

Bidvest Club McCarthy assisted me in good time.

Regards

Miss Basson.

[protected]: purchased a new 2022 toyota highlander from toyota of fort walton beach florida.

Part of the purchase was a new trailer hitch receiver and associated parts. Our decision to buy a highlander was predicated on the fact that we would get the hitch.

[protected]: we were told the above mentioned parts were there and to stop in any time; no appt. Required.

[protected]: drove the hour plus and arrived 0900ish.

Two hours later i went to see what was taking so long. The service rep went to check. When he came back he told me the parts were not there and that someone the day before; 3-24 had bought a highlander and only if they got a hitch. The dealer, toyota of fort walton beach florida gave them my hitch.

3-25 to present: we are being told there are 129 hitches on back order in the u.S. Basically no scheduled delivery time.

Two calls to general manager and left voice messages and no return call.

Basically this is a breach of contract and we demand our money back that was in the contract for the hitch and associated parts.

Our last 4 vehicles have been toyota.

I have a Toyota car GBN686 my car had an accident, after talking with police and my insurance, I took the car to Toyota last thursday here in LUND skåne Sweden, they have checked the car and I have been waiting for them to get back to me on what to do next, Tomorrow Thursday it Will be 2 weeks I went to them, but I have got no response from them till date, I even called them last week, they said they Will call me but nothing and I never want to talk to them again, this is the second time I wanted to report them but I dont know how to do so.

I have called 3 times for a quote for a service and have been promised each time that someone would call back with a price yet no one has. This also happened last year.

This should be a simple task. There seems to be no care or attention to customer service. I bought my car with Toyota yet I feel I should go elsewhere to get.

Liz Taylor

[protected]

The 99 checks were done on the car that we bought from you, Toyota service center advises multiple issues that need to be addressed now even though the car has run only 10000km after the purchase. If 99 checks were done accurately why is the service center recommending contradictorily to your claims? Considering it's your own company that is contradicting your claims is rather surprising. I have already sent you the report the service center provided which recommends tyre, battery, breaks, wiper, engine cleaning etc with the estimate cost of 6500AED.

We have serviced our other cars in the same Toyota Service center and we have always had a pleasant experience and we felt we never were taken for a ride. However, we do think you have not sold us a car that you claim to be in mint condition. The reason we chose to buy the car from the Toyota showroom is due to the credibility of your company and the report we received from the service centre is not helping us to believe the same.

Can you let us know what can be done regarding the same as all the changes and fixes recommended by the Toyota Service Centre cannot be borne by us. Please also be mindful of the fact that the car is still under warranty.

The car REA65G (Sweden) has a fault in the electric drive system and towed to Toyota Arlanda City (Sweden). A new car should not have such a big fault after just 2 months of driving. I complain about this and want to change car. I'm losing my income because of that. With a full charge, you can drive about 130 km with this car, but according to Toyota should be able to drive about 330 km with full charge. I'm very disappointed, I urge everyone not to buy Toyota Proace Electric, you will be very disappointed if you buy Toyota Proace Electric.

I scheduled a 92,000 mile scheduled service for my Toyota Highlander 2013.

I dropped the car off on 11 December to have my scheduled maintenance completed. I complained of a loud noise when going 60-80 mph. They claimed that the maintenance was my transfer switch and needed me to bring the car back. After the Christmas holiday on 8 January 2022 I brought the car back for the transfer switch issue. I gave them my extended warranty information. I received a text on the last week of January that they had hit a brick wall and for me to come pick up my car. They then stated that it was not the transfer switch and they were informed to take out the new transfer switch and put the old one back in. They then stated that it was the transmission and that they don't repair transmissions. They recommended that I take the car to Cottman Transmissions. I later found out that all of those shops had closed in San Antonio. I scheduled a diagnostic at Goose Automotive on Bandera and dropped the car off on Wednesday 2/16/2022. To my amazement they found out that it was the Wheel Hubs. They had rusted and were rubbing against the tires. They had the car completed in two days, worked with the extended warranty company and had the car back to me. I am so thankful that Goose Automotive was able to diagnose the car correctly, but am terribly disappointed in the Toyota Care of Toyota. You all need to hire some better mechanics to properly diagnose car issues. I have been with Toyota since 2012 and have received all of my maintenance there. I even bought a new Toyota from you recently. There is no excuse in this customer care.

2018 Toyota Camry. My car stopped working in parking lot on the corner of Oakland Park blvd and n Andrews ave, [protected]. Oakland Park, Florida. Called Toyota roadside assistance and was informed that a tow truck would be on its way within 90 minutes. I didn't know what was going on. The car wouldn't start and all the lights on the dash were flashing like crazy. Okay. I waited. I got texts telling me someone from a place called blitz towing would be there soon. I kept an eye on the roadies' assistance app. Nothing was happening. The business that was supposed to come out was "informed". After about an hour I called back to roadside to find out what was going on. I was put on hold and when they came back I was told that the tow was on it's way and would be there within half an hour. So, I waited. Still nothing. I called back and again I was put on hold and after ten minutes was told again that the tow was on it's way and would be there within 30 minutes. Okay. I waited. Still nothing. It went on like this for five hours. Sitting there on a hot florida day, stander in a parking lot, a 90 year old friend in poor heath sitting beside me. Five phone calls. Five times I was told that help would be there within 30 minutes and nothing. Finally I called aaa. Couldn't stand it any longer. Aaa took down my info and location and were there and got the car started again within fifteen minutes! The next day when I call toyotas roadside assistance to complain... No surprise, they have no record of my calls and wouldn't let me speak to a manager... How convenient, huh? Called corporate and they took down my complaint, but that was about it. Five hours stranded in my car. Five hours! No food, no water, no ac. I've been a toyota customer for 30 years. Can't believe this kind of treatment. This is way beyond unacceptable, to say the least.

My 2013 sienna has recall for sliding door, warranty extended 9 years, Brought car to Toyota in Carson, CA and took my car for 5 days currently paying for rental. Dealership now says it is not covered and must pay $2700 to repair and I must pay for my rental. This is unwholesome that Toyota would admit to a mistake for a recall and then have the dealership try to get more money out of fixing the repair. Of course I was told I could bring the car home and it was my choice if I wanted the door to work, but this is not safe for my family. I am trying to take care of patients in this pandemic and do not have time to shop around looking for honest dealers who are willing to take care of a car under warranty

I have called for a week the [protected]. I was repeatedly told it will be 40 min. then 50 minutes. They never answer their phone. Horrible service. please call me at [protected]. I have called my local Toyota business office as well. The sales department. They called no answer.

On Sept. 10 my son bought a 2013 Lexus CT at Fox Toyota/Ford Motors in Cadillac, MI. The check engine light came on while driving it home to Grand Rapids. It took a while to work out appointments to have it checked. It also started "leaking" coolant. Turns out it was burning coolant in the engine. We had purchased a power train warranty, only to find out later that the gaskets are not covered.

We finally got it looked at on Oct. 16 in Grand Rapids at Harvey Lexus. They said they couldn't find a coolant leak, but it needed some engine work and new brakes. We declined to have that done because they brakes should have been new from the dealer. And at the time they thought the engine work would be covered by the warranty. The car kept shaking while being driven. But we would have to set up a new appointment to have that done.

On Nov 18 the car blew a tire on the highway! So, Harvey Lexus took care of that but recommended 4 new tires to the tune of $700!

Finally got an appointment scheduled for Dec. 8! Meanwhile the check engine light was not just on but started blinking. My son was constantly adding coolant to make up for what was disappearing. Also, a friend mechanic of mine in Grand Rapids took a look at the car. All he did was remove the oil cap and saw foam in the oil. Diagnosis, the anti-freeze is leaking into the oil, causing the cylinders to misfire. We get the impression that they sold us the car knowing that those issue were there. How could you miss foam in the crank case when they changed the oil as the got the care ready for resale?

At Harvey Lexus they said they have to repair the head gaskets. But we kept talking to the Fox dealer here in Cadillac too and they said they wanted to make it right. If we could bring the car back to Cadillac, they would see what they could do about the warranty. We returned the car to Fox motors in Cadillac on Dec. 10. They have had it ever since. On Dec. 17 they said it's probably a $3000 repair and it's not covered under warranty. That was the last we heard from them until today, January 13, 2022.

Now they say it needs a new engine, that the coolant leak bent a piston rod. $8000! to install a used engine. I just can't afford that kind of money. They called me back later and offered to "repair" the current engine best they could, but it would not be perfect and there would be no further warranty of any kind, for $4000!

This has been a nightmare! I don't think they should have even put that car up for sale! I would love for them to take it back and forgive the debt. I'd even be willing to start over and get a different car from them to make this right. But I'm just a pastor, and my son is only 24 and just getting started. Neither of us have significant savings to pay for this. And we do not think it is fair! The big corporation can suffer this loss way more easily than we can! You even get a tax write off as a business loss. But I don't.