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Time Warner Cable Customer Care Service

Time Warner Cable Enterprises LLC

12012 N Mopac Expy
Austin
Texas
United States - 78758

Customer Support Phone Numbers

Fax:
+1 512 485 6109 0 0
 
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Time Warner Cable Complaints & Reviews

Time Warner Cable - Ohio, Trenton / cable internet phone

Tm
tmpj1524 on Jul 17, 2016
I've had time warner since early 2016. My services were 89 bucks for all3 services. I got hurt, had to take off work, one income in our house, and to get it switched to just the 30 meg internet, they want 65. That's a rip off, I Will be leaving them soon. Stay away from them. They Will...

Time Warner Cable - New York, Clifton Park / DVR - Lack of Instructions

Je
Jean Barre on Jul 15, 2016
I upgraded to the DVR recently - my friends were saying how they enjoyed it. When the service rep came, he briefly gave me instructions on how to use it. I didn't ask too many questions, assuming the information he handed me contained detail instructions- WRONG!!. I couldn't believe it -...

Time Warner Cable / Billing Increases

Da
david13e on Jun 27, 2016
You got to constantly watch you bill like a hawk with these guys. I called today to find out about yet another billing increase. After I got a hold of a Representative (and to his credit he seemed nice and polite) who told me that my promotional offer on my DVR had expired. I pointed out...

Time Warner - North Carolina, Pittsboro / digging

Su
Susanbt on Jun 16, 2016
We had decided to change our internet provider, but did not have a cable line so asked Time Warner to call my husband to set up an appointment to dig on a Wednesday or Saturday since my husband was home on those days and knew where lines were buried. They did not instruct us that we needed...

Time Warner Cable / Theft

Ra
Ray Bowden on May 13, 2016
I have been a Time Warner Cable Customer for since 3 years, and I just transferred to another apartment. They came to install my new services, but it never work. I contacted them and Risk Management said that I had a bill of $126 from 2013, which is a Lie because I always set automatic...

Time Warner Cable - California, City of Industry / Cable Service Cancellation

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Jeffery Marconi on Apr 12, 2016
I notified Time Warner Cable in writing to cancel service effective 15 Jan 2016. I am still receiving bills 3 months later after a lengthy process to try and get service cancelled. I have paid extra months service, but no more. History of communication with Time Warner Cable: 12 Jan 2016...

Time Warner Cable / Billing

Mj
mjcxj7a on Apr 5, 2016
I have been a long time TWC customer and am sick of the billing games. I keep noticing that my bill will creep up over the months for no other good reason but for the company to hope I don't notice so they can rake in the $$. Customers beware they are unscrupulous.

Time Warner Cable / Refusing to Downgrade to Basic Service

Je
Jennifer Willett on Apr 4, 2016
I have been a very long time customer with Timewarner but due to financial strain I cannot continue with my bill at the rate it is. I called today at 10:31am and was sent to the disconnect department. I told her I only wanted basic cable on all TVs with convertors and basic internet. I...

Time Warner Cable - Texas, Austin / Continuous Bill Increases

Sr
sroberts5 on Mar 28, 2016
Time Warner Cable in Austin Texas continuously increases their bill on existing long term customers until you bring equipment back to their local store. Do not bother calling customer service and attempt to have your bill lowered because the people answering the phone have no authority to...

Time Warner Cable - Ohio, Miamisburg / Online payment

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Reviewer15394 on Feb 29, 2016
On 2/18/2016 I had time warner deduct a payment from my checking account in the amount of $169.45 which they did, On 2/22/2016 I was checking my bank account and noticed a second $169.45 deducted from my account from time warner I called and the person on the from which could not speak...

Time Warner Cable - North Carolina, Lumberton / Double Billing

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Reviewer37257 on Feb 17, 2016
We ordered a PPV fight that was $49.99 and at the same time we ordered it my son contacted Time Warner Cable and was told that an error had occurred and we were billed for the original show and the one in Spanish but the customer service rep said he had already taken care of it on the...

Time Warner Cable - North Carolina, Morehead City / Worst customer service I've experienced

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Rick Caseu on Jan 27, 2016
T-W is my only internet service provider option in my area in coastal NC. I already had internet with them, and my modem went down, as confirmed by them. As they could not get a tech to replace the modem within 5 days, I agreed to go to the local T-W location (15 miles away) to pick up a...

Time Warner Cable - Texas, Garland / Billing

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Reviewer93894 on Jan 27, 2016
Hello my name is Kimberly Scott and I set up service with Time Warner for WiFi in my home. When I first scheduled the appointment I was told that I had a deposit of $50.00, which I said ok so the service was entered to have a technician to come out Friday 1-22-2016, I was told that I could...

Time Warner Cable - California, Carson / Charges different from what I have agreed upon with Sherly operator

Ev
Eva Panganiban on Jan 19, 2016
My previous bill was $75. And some cents. Lately, I was having problem watching my Drama on my IPAD. ( I don't have computer. I watched news only on TV. I live alone.) I called TW and operator Sheryl offered me increased in GB to 50 for only additional. $ 5.00 incl tax total of $81.00 . My...

Time Warner Cable - New York, Flushing / Time warner cable claims they did not receive a payment I made.

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Reviewer13575 on Nov 24, 2015
On 11/13/15 I made a payment of $150 from a debit card that time warner cable claims they did not receive. My service was interrupted without warning. I spoke with a customer rep Mr Israh Briggs, who stated he needed verification that the deduction was made and sent to Time Warner. Mr...

Time Warner Cable Enterprises LLC - North Carolina, Charlotte / All of it

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RoniB on Nov 20, 2015
I didn't have TWC a full 24 hours and I had to cancel the service. I never wanted to deal with them but I decided to give them a shot. The Sales Rep was decent enough. He came and set the equipment up in the home with a promise that someone wold be by to hook it up at the pole the next...

Time Warner Cable - North Carolina, Louisburg / On-Line Security

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Reviewer86392 on Nov 10, 2015
I received an email 11/10/2015 at 3:00pm EST stating my on-line account password was changed. After chatting with the rep, his answer was "No a problem, disregard that email". Later on in our conversation he stated that another user may have tried to log in, in which I replied he shouldn't...

Time Warner Cable / Cable, Internet & phone

Lt
ltalman on Nov 2, 2015
My internet, phone and TV go in and out all week long. I work from home and I can't get 1 hr of phone or internet uninterrupted. Time Warner has sent out techs every week. They have replaced every piece of equipment and cable and every tech says it's not in the house, it's at the street or...

Time Warner Cable - New York, Buffalo / Roadrunner email

El
Elisse Antczak on Oct 28, 2015
I have about given up on this company. I have been trying to load my deleted emails file for over 20, yes 20 minutes now. This is not the first time this has happened. It also occurs with the incoming email. I'm only using 8% of what I can conceivably hold in my account space wise. Every...

Time Warner Cable / Removal of name and address from TWC's snail-mail mailing list.

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Reviewer66392 on Oct 27, 2015
I have contacted Time Warner on several different occasions throughout the past several years, requesting it remove my name and address from its mailing list because I do not wish nor do I plan to subscribe to cable TV--especially Time Warner. On more than one phone call, the rep put me on...

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