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Time Warner Cable Logo

Time Warner Cable

Time Warner Cable Inc.

One Time Warner Center
New York
United States - 0019-8016
Customer Care
Phone:(212) 484-8000
 
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Time Warner Cable Complaints & Reviews

Time Warner Cable - Billing Problems

Posted: 2015-04-01 by    Nidhit12
Complaint Rating:  0 % with 0 votes
I closed my time warner cable connection in aug 2014. I personally returned the connection device to TWC office and i was told that my connection was closed. I still wanted to call and check on the status of my account. Due to their horrible customer service i was kept on hold for HOURS. . I...
Complaint comments Comments Complaint country United States Complaint category Utility Services

Time Warner - Kansas, Kansas City - digital tv conversion

Posted: 2015-03-31 by    Phoenix8
Complaint Rating:  0 % with 0 votes
Well unexpect the expected with time warner cable since the digital conversion in KC. Had techs in my home three separate times since Feb 24, 2015. Digital cable coversion boxes junk, signal freezes up at all different times on every TV in home. Sick of all this and will be going with direct...
Complaint comments Comments Complaint country United States, Kansas, Kansas City Complaint category Entertainment

Time Warner Cable - New York, New York - Billing, lack of TV quality

Posted: 2015-01-31 by    PatientX
Complaint Rating:  0 % with 0 votes
Before moving out of NY a while ago I had advised them to shut off service. But before finally getting rid of this company I was charged an extra month I didn't have service, they didn't arrive on the date scheduled for disconnect, and even though I only had service for a year and...
Complaint comments Comments Complaint country United States, New York, New York Complaint category Satellite & Cable TV

Time Warner Cable - Increasing my bill

Posted: 2014-10-25 by    June Catherine Hoffman
Complaint Rating:  0 % with 0 votes
Dear Representative: For many years now I've complained to Time Warner about my bill & I do pay on time always have now I pay by credit card the same day its received. My bill will be the same amt. for maybe 2 or 3 months, than its a few cents more continually until than a dollar or 2 more,...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Time Warner Cable - Hawaii, Waipahu - Rude incompetent customer "care"

Posted: 2014-08-22 by    rtortolini
Complaint Rating:  100 % with 1 votes
I signed for cable TV and refused their advance billing of two months in advance. I was billed by them anyway and service started. I asked for the difference back as I had other bills to pay. Their consumer care line was rude, incompetent, liars with no knowledge of phone system, computers,...
Complaint comments Comments Complaint country United States, Hawaii, Waipahu Complaint category Unauthorized Charges

Time Warner Cable Customer Service - Terrible service company wide

Posted: 2014-08-06 by    Angry SES
Complaint Rating:  0 % with 0 votes
I needed phone service at my home and since I already had Time Warner cable, I thought it would be simpler to get Time Warner phone service. I never like to call Time Warner because they have the most incompetent customer service employees on the phone as well on the chat lines. I decided to...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Time Warner - drivers

Posted: 2014-07-25 by    DENISE58
Complaint Rating:  100 % with 1 votes
8:30 7/25/14 Austin, Tx one of the drivers for a sub contractor for your company ran my car off the road speeding honked for me to move passed me yelling and flipping me the bird and wanted me to pull over when I did to get the number he got out of the car yelling and screaming I took the number...
Complaint comments Comments Complaint country United States Complaint category Contractors

Time Warner Cable - Not offering me advertised lowest price

Posted: 2014-07-23 by    Gina Lamph
Complaint Rating:  0 % with 0 votes
I recently recvd phone call saying my bill was due. I call to pay and find out it is an extravagant cost - unknown to me my "deal" expired and my cost is almost 30$ more than usual for( basic cable and internet 135$ mo.) The increase was made Without Me, the customer, being aware of...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Time Warner and Theresa Wamsley - Charges without permission

Posted: 2014-05-10 by    Incus
Complaint Rating:  0 % with 0 votes
Time Warner and Theresa Wamsley took $500 from my father’s account and they did it without his permission. The rep from the bank contacted my father and told about it. He told that my father had some problems with account and this sum was impossible to return. So I just want to warn other...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Time Warner Cable - advertising

Posted: 2014-05-02 by    bjless
Complaint Rating:  0 % with 0 votes
I am SO sick of seeing the time Warner cable commercials!! They are so sexist and give women a bad name. They are NOT funny. They make women seem like cheaters, ignorant and disrespectful! I dropped my service and will never be a customer again....
Complaint comments Comments Complaint country United States Complaint category Entertainment

Time Warner Cable - Employee & management response to complaint

Posted: 2014-04-29 by    247365
Complaint Rating:  0 % with 0 votes
April 25, 2014 my two large dogs contained in my rear yard were barking with an alert of a stranger. I asked the 275 lb man why he was in my rear yard, he sarcastically responded that he was with Time Warner Cable, and has easement rights. I said I don't care if you are God, you are trespassing,...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Time Warner Cable - Arkansas, Lewisville - Fraudulent Collections Practices

Posted: 2014-04-21 by    Disgruntled former customer
Complaint Rating:  0 % with 0 votes
I had TWC for a few weeks and decided the Verizon service/movie/OnDemand selections were better, so I cancelled within the 30 days. They refunded most of my money and sent me a $0 balance statement, but here's the kicker:
About 2 months later I get a letter from a collections agency...
Complaint comments Comments Complaint country United States, Arkansas, Lewisville Complaint category Satellite & Cable TV

Time Warner Cable - Money they claim owed to them

Posted: 2014-03-15 by    Donna Kulla
Complaint Rating:  50 % with 2 votes
I had already had my phone with the cable for a few years when i switched everything over to them. They told me they would send the modem for the tv. There would be no charge. My son tried to hook it up without success. We had to have a service man come to our house. After about an hour without...
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Time Warner Cable - false debt

Posted: 2014-02-08 by    doris roberts
Complaint Rating:  0 % with 0 votes
i was a customer of time warner cable i just moved and tried to transfer my service to new address 209 bellevue avenue marion ohio upon calling customer service i was informed that i needed to provide a lease which i did because prior tenants had a past due bill and their was a block put on...
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Time Warner Cable - Texas, Killeen - internet

Posted: 2013-12-23 by    Bradley hazelwood
Complaint Rating:  0 % with 0 votes
was told to pay a 50 dollar deposit and first months bill then was told three days later that they where shutting the service off due to a bill my wife owed from 15 yrs ago paid them a 108.96 total to have the service turned on was told i would have a refund and that i would have it within 5-7...
Complaint comments Comments Complaint country United States, Texas, Killeen Complaint category Products & Services

Time Warner Cable - internet

Posted: 2013-12-23 by    Bradley hazelwood
Complaint Rating:  0 % with 0 votes
Hello time waRNER CABLE HOOKED UP OUT INTERNETON THE 29 0F NOV THEN 3 DAYS LATER SHUT IT OFF SAYING MY WIFE OWED A BILL FROM 15YRS AGO THEN SAID THEY WOULD REFUND MY DEPOSIT AND FIRST MONTHS BILL BACK INTO MY CHECKING ACT WITHIN 5-7 BUSINESS DAYS THEN WHEN THAT DID NOT HAPPEN I WAS TOLD THEY...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Time Warner Cable - not receiving $200 reward card

Posted: 2013-11-19 by    darmor941
Complaint Rating:  0 % with 0 votes
We bundled phone, internet & cable with them. They promised a $200 Visa card. We provided all the necessary requirements, and were approved, and it has been over 6 months that the reward has been "processing". No satisfaction when calling them & complaining. They said it was approved...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Time Warner Cable - billing and internet speed

Posted: 2013-11-13 by    ldee9941
Complaint Rating:  0 % with 0 votes
There internet speed is terrible.They have a tool on there own web that tests their speed . Im paying for Turbo internet and only receiving not even Basic services.They just double billed me.My account is payed in full. Seem they have a monopoly here in the building where I live we aren't...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Time Warner Cable - Billing Practices

Posted: 2013-11-02 by    MM543
Complaint Rating:  0 % with 0 votes
I updated a credit card assigned for automatic payments in June 2013, prior to the payment due date. TWC then tried to charge my OLD credit card, which rejected the payment, because the card was cancelled by the credit card company (compromised data issue). TWC then charged me a rejected payment...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Time Warner Cable - Kentucky - Service is c****y

Posted: 2013-08-25 by    Time Warner is a disgrace
Complaint Rating:  0 % with 0 votes
Ok for as much as they charge their service should be alot more efficient.. Everything I watch is always lagging and pixilated.. Complained and had new wires ran and still happening. Complained again and they say its the area I live in. I live smack in the middle of town where the service should...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Utility Services

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