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Time Warner Cable Customer Care Service

Time Warner Cable Enterprises LLC

12012 N Mopac Expy
United States - 78758

Customer Support Phone Numbers

+1 512 485 6109 0 0
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Time Warner Cable Complaints & Reviews

Time Warner Cable / Theft

Ray Bowden on 2016-05-13
I have been a Time Warner Cable Customer for since 3 years, and I just transferred to another apartment. They came to install my new services, but it never work. I contacted them and Risk Management said that I had a bill of $126 from 2013, which is a Lie because I always set automatic...

Time Warner Cable - California, City of Industry / Cable Service Cancellation

Jeffery Marconi on 2016-04-12
I notified Time Warner Cable in writing to cancel service effective 15 Jan 2016. I am still receiving bills 3 months later after a lengthy process to try and get service cancelled. I have paid extra months service, but no more. History of communication with Time Warner Cable: 12 Jan 2016...

Time Warner Cable / Billing

mjcxj7a on 2016-04-05
I have been a long time TWC customer and am sick of the billing games. I keep noticing that my bill will creep up over the months for no other good reason but for the company to hope I don't notice so they can rake in the $$. Customers beware they are unscrupulous.

Time Warner Cable / Refusing to Downgrade to Basic Service

Jennifer Willett on 2016-04-04
I have been a very long time customer with Timewarner but due to financial strain I cannot continue with my bill at the rate it is. I called today at 10:31am and was sent to the disconnect department. I told her I only wanted basic cable on all TVs with convertors and basic internet. I...

Time Warner Cable - Texas, Austin / Continuous Bill Increases

sroberts5 on 2016-03-28
Time Warner Cable in Austin Texas continuously increases their bill on existing long term customers until you bring equipment back to their local store. Do not bother calling customer service and attempt to have your bill lowered because the people answering the phone have no authority to...

Time Warner Cable - Ohio, Miamisburg / Online payment

Reviewer15394 on 2016-02-29
On 2/18/2016 I had time warner deduct a payment from my checking account in the amount of $169.45 which they did, On 2/22/2016 I was checking my bank account and noticed a second $169.45 deducted from my account from time warner I called and the person on the from which could not speak...

Time Warner Cable - North Carolina, Lumberton / Double Billing

Reviewer37257 on 2016-02-17
We ordered a PPV fight that was $49.99 and at the same time we ordered it my son contacted Time Warner Cable and was told that an error had occurred and we were billed for the original show and the one in Spanish but the customer service rep said he had already taken care of it on the...

Time Warner Cable - North Carolina, Morehead City / Worst customer service I've experienced

Rick Caseu on 2016-01-27
T-W is my only internet service provider option in my area in coastal NC. I already had internet with them, and my modem went down, as confirmed by them. As they could not get a tech to replace the modem within 5 days, I agreed to go to the local T-W location (15 miles away) to pick up a...

Time Warner Cable - Texas, Garland / Billing

Reviewer93894 on 2016-01-27
Hello my name is Kimberly Scott and I set up service with Time Warner for WiFi in my home. When I first scheduled the appointment I was told that I had a deposit of $50.00, which I said ok so the service was entered to have a technician to come out Friday 1-22-2016, I was told that I could...

Time Warner Cable - California, Carson / Charges different from what I have agreed upon with Sherly operator

Eva Panganiban on 2016-01-19
My previous bill was $75. And some cents. Lately, I was having problem watching my Drama on my IPAD. ( I don't have computer. I watched news only on TV. I live alone.) I called TW and operator Sheryl offered me increased in GB to 50 for only additional. $ 5.00 incl tax total of $81.00 . My...

Time Warner Cable - New York, Flushing / Time warner cable claims they did not receive a payment I made.

Reviewer13575 on 2015-11-24
On 11/13/15 I made a payment of $150 from a debit card that time warner cable claims they did not receive. My service was interrupted without warning. I spoke with a customer rep Mr Israh Briggs, who stated he needed verification that the deduction was made and sent to Time Warner. Mr...

Time Warner Cable Enterprises LLC - North Carolina, Charlotte / All of it

RoniB on 2015-11-20
I didn't have TWC a full 24 hours and I had to cancel the service. I never wanted to deal with them but I decided to give them a shot. The Sales Rep was decent enough. He came and set the equipment up in the home with a promise that someone wold be by to hook it up at the pole the next...

Time Warner Cable - North Carolina, Louisburg / On-Line Security

Reviewer86392 on 2015-11-10
I received an email 11/10/2015 at 3:00pm EST stating my on-line account password was changed. After chatting with the rep, his answer was "No a problem, disregard that email". Later on in our conversation he stated that another user may have tried to log in, in which I replied he shouldn't...

Time Warner Cable / Cable, Internet & phone

ltalman on 2015-11-02
My internet, phone and TV go in and out all week long. I work from home and I can't get 1 hr of phone or internet uninterrupted. Time Warner has sent out techs every week. They have replaced every piece of equipment and cable and every tech says it's not in the house, it's at the street or...

Time Warner Cable - New York, Buffalo / Roadrunner email

Elisse Antczak on 2015-10-28
I have about given up on this company. I have been trying to load my deleted emails file for over 20, yes 20 minutes now. This is not the first time this has happened. It also occurs with the incoming email. I'm only using 8% of what I can conceivably hold in my account space wise. Every...

Time Warner Cable / Removal of name and address from TWC's snail-mail mailing list.

Reviewer66392 on 2015-10-27
I have contacted Time Warner on several different occasions throughout the past several years, requesting it remove my name and address from its mailing list because I do not wish nor do I plan to subscribe to cable TV--especially Time Warner. On more than one phone call, the rep put me on...

Time Warner Cable - California, Los Angeles / Dishonest sales and missed appointments

Reviewer49139 on 2015-10-13
Made the mistake of signing up again with Time Warner. Three times I was given appointment times that were scheduled differently and so three times I missed work unnecessarily. Also said it was free install but the order showed an install charge. Took three calls to get it right. No resolution has been made

Time Warner Cable - Texas, Plano / Cable services

divachef on 2015-10-12
TWC risk management contacted me this morning about a past due balance on an old account.(I recently got new service). I told the rep I would call her back to set up an arrangement(I was en route to work). They ended up suspending my services. I called back to set up an arrangement for the...

Time Warner / Digital adaptor to analog box

ron bell on 2015-10-02
Charging 2.75 per box each month to get their service. Ive had their service since 1982 way to high now, but they figured away to charge all of us more each month. The box is coded and have to have one for each tv set at 2.75 month. Also they advise me my bill was 85 a month right now for...

Time Warner Cable - Ohio, Columbus / Poor customer care, many canceled appointments with no resolution

Reviewer61460 on 2015-09-25
This complaint is to express my discontent and frustrations with Time Warner as a company. I strongly feel something needs to be done about their customer care and how they handle themselves. My roommate had Internet service through Time Warner at her previous apartment with few to no...

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