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Time Warner Cable

Time Warner Cable Inc.

One Time Warner Center
New York
United States - 0019-8016
Customer Care
Phone:(212) 484-8000
American cable telecommunications company.
 
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Time Warner Cable Complaints & Reviews

Time Warner - California, los angeles - customer service

Posted: 2015-07-04 by    rickoshea
Complaint Rating:  0 % with 0 votes
Called in to order Time Warner cable on 7/3 and 7/4. Worst experience ever. Scary customer service weirdo kept calling me back at home to insult me after i hung up on him because he didn't seem to know who or where he was. Finally, I called another rep and asked to be connected to supervisor...

Time Warner Cable - Connecticut, Monroe - Not Getting What I Paid For

Posted: 2015-06-25 by    C Golden
Complaint Rating:  0 % with 0 votes
I just found out that TWC has gone digital in my area and if I don't acquire a digital connector from them then I will not have TV in my living room. Totally appalled! We pay them over $130 per month for Internet and TV and they always seem to find a way to charge more!!! We might try Amazon...

Time Warner Cable - billing/false information/over charging/hidden fees

Posted: 2015-04-30 by    Gloria Johnson Allen
Complaint Rating:  0 % with 0 votes
Rep's giving fake Id numbers, Rep's refusing to let customers speak to Supervisor, Rep's pretending to be Supervisor, over charging on bill, Rep's hanging up on customers, hidden fees on bill, District Manager Dana Height returning customers calls, Rep's lying, lying...

Time Warner Cable - Billing Problems

Posted: 2015-04-01 by    Nidhit12
Complaint Rating:  0 % with 0 votes
I closed my time warner cable connection in aug 2014. I personally returned the connection device to TWC office and i was told that my connection was closed. I still wanted to call and check on the status of my account. Due to their horrible customer service i was kept on hold for HOURS. . I...

Time Warner Cable - New York, New York - Billing, lack of TV quality

Posted: 2015-01-31 by    PatientX
Complaint Rating:  0 % with 0 votes
Before moving out of NY a while ago I had advised them to shut off service. But before finally getting rid of this company I was charged an extra month I didn't have service, they didn't arrive on the date scheduled for disconnect, and even though I only had service for a year and...

Time Warner Cable - Increasing my bill

Posted: 2014-10-25 by    June Catherine Hoffman
Complaint Rating:  0 % with 0 votes
Dear Representative: For many years now I've complained to Time Warner about my bill & I do pay on time always have now I pay by credit card the same day its received. My bill will be the same amt. for maybe 2 or 3 months, than its a few cents more continually until than a dollar or 2 more,...

Time Warner Cable - Hawaii, Waipahu - Rude incompetent customer &care&

Posted: 2014-08-22 by    rtortolini
Complaint Rating:  100 % with 1 votes
I signed for cable TV and refused their advance billing of two months in advance. I was billed by them anyway and service started. I asked for the difference back as I had other bills to pay. Their consumer care line was rude, incompetent, liars with no knowledge of phone system, computers,...

Time Warner Cable Customer Service - Terrible service company wide

Posted: 2014-08-06 by    Angry SES
Complaint Rating:  0 % with 0 votes
I needed phone service at my home and since I already had Time Warner cable, I thought it would be simpler to get Time Warner phone service. I never like to call Time Warner because they have the most incompetent customer service employees on the phone as well on the chat lines. I decided to...

Time Warner - drivers

Posted: 2014-07-25 by    DENISE58
Complaint Rating:  100 % with 1 votes
8:30 7/25/14 Austin, Tx one of the drivers for a sub contractor for your company ran my car off the road speeding honked for me to move passed me yelling and flipping me the bird and wanted me to pull over when I did to get the number he got out of the car yelling and screaming I took the number...

Time Warner Cable - Not offering me advertised lowest price

Posted: 2014-07-23 by    Gina Lamph
Complaint Rating:  0 % with 0 votes
I recently recvd phone call saying my bill was due. I call to pay and find out it is an extravagant cost - unknown to me my "deal" expired and my cost is almost 30$ more than usual for( basic cable and internet 135$ mo.) The increase was made Without Me, the customer, being aware of the increase...

Time Warner and Theresa Wamsley - Charges without permission

Posted: 2014-05-10 by    Incus
Complaint Rating:  0 % with 0 votes
Time Warner and Theresa Wamsley took $500 from my father’s account and they did it without his permission. The rep from the bank contacted my father and told about it. He told that my father had some problems with account and this sum was impossible to return. So I just want to warn other...

Time Warner Cable - Employee & management response to complaint

Posted: 2014-04-29 by    247365
Complaint Rating:  0 % with 0 votes
April 25, 2014 my two large dogs contained in my rear yard were barking with an alert of a stranger. I asked the 275 lb man why he was in my rear yard, he sarcastically responded that he was with Time Warner Cable, and has easement rights. I said I don't care if you are God, you are trespassing,...

Time Warner Cable - Arkansas, Lewisville - Fraudulent Collections Practices

Posted: 2014-04-21 by    Disgruntled former customer
Complaint Rating:  0 % with 0 votes
I had TWC for a few weeks and decided the Verizon service/movie/OnDemand selections were better, so I cancelled within the 30 days. They refunded most of my money and sent me a $0 balance statement, but here's the kicker:
About 2 months later I get a letter from a collections agency...

Time Warner Cable - Money they claim owed to them

Posted: 2014-03-15 by    Donna Kulla
Complaint Rating:  50 % with 2 votes
I had already had my phone with the cable for a few years when i switched everything over to them. They told me they would send the modem for the tv. There would be no charge. My son tried to hook it up without success. We had to have a service man come to our house. After about an hour without...

Time Warner Cable - false debt

Posted: 2014-02-08 by    doris roberts
Complaint Rating:  0 % with 0 votes
i was a customer of time warner cable i just moved and tried to transfer my service to new address 209 bellevue avenue marion ohio upon calling customer service i was informed that i needed to provide a lease which i did because prior tenants had a past due bill and their was a block put on...

Time Warner Cable - Texas, Killeen - internet

Posted: 2013-12-23 by    Bradley hazelwood
Complaint Rating:  0 % with 0 votes
was told to pay a 50 dollar deposit and first months bill then was told three days later that they where shutting the service off due to a bill my wife owed from 15 yrs ago paid them a 108.96 total to have the service turned on was told i would have a refund and that i would have it within 5-7...

Time Warner Cable - internet

Posted: 2013-12-23 by    Bradley hazelwood
Complaint Rating:  0 % with 0 votes
Hello time waRNER CABLE HOOKED UP OUT INTERNETON THE 29 0F NOV THEN 3 DAYS LATER SHUT IT OFF SAYING MY WIFE OWED A BILL FROM 15YRS AGO THEN SAID THEY WOULD REFUND MY DEPOSIT AND FIRST MONTHS BILL BACK INTO MY CHECKING ACT WITHIN 5-7 BUSINESS DAYS THEN WHEN THAT DID NOT HAPPEN I WAS TOLD THEY...

Time Warner Cable - not receiving $200 reward card

Posted: 2013-11-19 by    darmor941
Complaint Rating:  0 % with 0 votes
We bundled phone, internet & cable with them. They promised a $200 Visa card. We provided all the necessary requirements, and were approved, and it has been over 6 months that the reward has been "processing". No satisfaction when calling them & complaining. They said it was approved and our...

Time Warner Cable - billing and internet speed

Posted: 2013-11-13 by    ldee9941
Complaint Rating:  0 % with 0 votes
There internet speed is terrible.They have a tool on there own web that tests their speed . Im paying for Turbo internet and only receiving not even Basic services.They just double billed me.My account is payed in full. Seem they have a monopoly here in the building where I live we aren't...

Time Warner Cable - Billing Practices

Posted: 2013-11-02 by    MM543
Complaint Rating:  0 % with 0 votes
I updated a credit card assigned for automatic payments in June 2013, prior to the payment due date. TWC then tried to charge my OLD credit card, which rejected the payment, because the card was cancelled by the credit card company (compromised data issue). TWC then charged me a rejected payment...

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