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Time Warner Cable

Time Warner Cable Enterprises LLC

12012 N Mopac Expy
United States - 78758
Customer Care
+1 512 485 6109 0 0
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Time Warner Cable Complaints & Reviews

Time Warner Cable - New York, Flushing - Time warner cable claims they did not receive a payment I made.

Posted: 2015-11-24 by    Reviewer13575
Complaint Rating:  0 % with 0 votes
On 11/13/15 I made a payment of $150 from a debit card that time warner cable claims they did not receive. My service was interrupted without warning. I spoke with a customer rep Mr Israh Briggs, who stated he needed verification that the deduction was made and sent to Time Warner. Mr Briggs...

Time Warner Cable Enterprises LLC - North Carolina, Charlotte - All of it

Posted: 2015-11-20 by    RoniB
Complaint Rating:  0 % with 0 votes
I didn't have TWC a full 24 hours and I had to cancel the service. I never wanted to deal with them but I decided to give them a shot. The Sales Rep was decent enough. He came and set the equipment up in the home with a promise that someone wold be by to hook it up at the pole the next day....

Time Warner Cable - North Carolina, Louisburg - On-Line Security

Posted: 2015-11-10 by    Reviewer86392
Complaint Rating:  0 % with 0 votes
I received an email 11/10/2015 at 3:00pm EST stating my on-line account password was changed. After chatting with the rep, his answer was "No a problem, disregard that email". Later on in our conversation he stated that another user may have tried to log in, in which I replied he shouldn't been...

Time Warner Cable - Cable, Internet & phone

Posted: 2015-11-02 by    ltalman
Complaint Rating:  0 % with 0 votes
My internet, phone and TV go in and out all week long. I work from home and I can't get 1 hr of phone or internet uninterrupted. Time Warner has sent out techs every week. They have replaced every piece of equipment and cable and every tech says it's not in the house, it's at the street or in...

Time Warner Cable - New York, Buffalo - Roadrunner email

Posted: 2015-10-28 by    Elisse Antczak
Complaint Rating:  0 % with 0 votes
I have about given up on this company. I have been trying to load my deleted emails file for over 20, yes 20 minutes now. This is not the first time this has happened. It also occurs with the incoming email. I'm only using 8% of what I can conceivably hold in my account space wise. Every time...

Time Warner Cable - Removal of name and address from TWC's snail-mail mailing list.

Posted: 2015-10-27 by    Reviewer66392
Complaint Rating:  0 % with 0 votes
I have contacted Time Warner on several different occasions throughout the past several years, requesting it remove my name and address from its mailing list because I do not wish nor do I plan to subscribe to cable TV--especially Time Warner. On more than one phone call, the rep put me on hold--to...

Time Warner Cable - California, Los Angeles - Dishonest sales and missed appointments

Posted: 2015-10-13 by    Reviewer49139
Complaint Rating:  0 % with 0 votes
Made the mistake of signing up again with Time Warner. Three times I was given appointment times that were scheduled differently and so three times I missed work unnecessarily. Also said it was free install but the order showed an install charge. Took three calls to get it right. No resolution...

Time Warner Cable - Texas, Plano - Cable services

Posted: 2015-10-12 by    divachef
Complaint Rating:  0 % with 0 votes
TWC risk management contacted me this morning about a past due balance on an old account.(I recently got new service). I told the rep I would call her back to set up an arrangement(I was en route to work). They ended up suspending my services. I called back to set up an arrangement for the payment...

Time Warner - Digital adaptor to analog box

Posted: 2015-10-02 by    ron bell
Complaint Rating:  0 % with 0 votes
Charging 2.75 per box each month to get their service. Ive had their service since 1982 way to high now, but they figured away to charge all of us more each month. The box is coded and have to have one for each tv set at 2.75 month. Also they advise me my bill was 85 a month right now for only...

Time Warner Cable - Ohio, Columbus - Poor customer care, many canceled appointments with no resolution

Posted: 2015-09-25 by    Reviewer61460
Complaint Rating:  0 % with 0 votes
This complaint is to express my discontent and frustrations with Time Warner as a company. I strongly feel something needs to be done about their customer care and how they handle themselves.

My roommate had Internet service through Time Warner at her previous apartment with few...

Time Warner Cable - Texas, Nederland - Time Warner have a fake 238 dollar bill from 2014 on my credit report.

Posted: 2015-09-06 by    Brandon Ceaser
Complaint Rating:  0 % with 0 votes
Time Warner Cable is the only Company on my Credit Report. Their explaining I had a 200 dollar bill from 2014 for one month of service charges. The Company have a fake Jason Stork all kind of account people under my phone account disputed for me. Their Company don't know how to service even...

Time Warner Cable Laredo, Texas - Missouri, Laredo - Cable Lines Flung over Cinder Block Fence

Posted: 2015-07-06 by    Ernest Davila
Complaint Rating:  0 % with 0 votes
On June 13, 2015 someone from Time Warner came and connected their bright orange cable to the community box that is situated on my property 2816 Don Sergio Dr., Laredo, Texas. The other end of the cable is situated at 10723 Patron. There have been several Job ID #s 248857, 21463908, and the...

Time Warner - California, los angeles - customer service

Posted: 2015-07-04 by    rickoshea
Complaint Rating:  0 % with 0 votes
Called in to order Time Warner cable on 7/3 and 7/4. Worst experience ever. Scary customer service weirdo kept calling me back at home to insult me after i hung up on him because he didn't seem to know who or where he was. Finally, I called another rep and asked to be connected to supervisor...

Time Warner Cable - Connecticut, Monroe - Not Getting What I Paid For

Posted: 2015-06-25 by    C Golden
Complaint Rating:  0 % with 0 votes
I just found out that TWC has gone digital in my area and if I don't acquire a digital connector from them then I will not have TV in my living room. Totally appalled! We pay them over $130 per month for Internet and TV and they always seem to find a way to charge more!!! We might try Amazon...

Time Warner Cable - North Carolina, Kittrell - billing/false information/over charging/hidden fees

Posted: 2015-04-30 by    Gloria Johnson Allen
Complaint Rating:  0 % with 0 votes
Rep's giving fake Id numbers, Rep's refusing to let customers speak to Supervisor, Rep's pretending to be Supervisor, over charging on bill, Rep's hanging up on customers, hidden fees on bill, District Manager Dana Height returning customers calls, Rep's lying, lying...

Time Warner Cable - Billing Problems

Posted: 2015-04-01 by    Nidhit12
Complaint Rating:  0 % with 0 votes
I closed my time warner cable connection in aug 2014. I personally returned the connection device to TWC office and i was told that my connection was closed. I still wanted to call and check on the status of my account. Due to their horrible customer service i was kept on hold for HOURS. . I...

Time Warner Cable - New York, New York - Billing, lack of TV quality

Posted: 2015-01-31 by    PatientX
Complaint Rating:  0 % with 0 votes
Before moving out of NY a while ago I had advised them to shut off service. But before finally getting rid of this company I was charged an extra month I didn't have service, they didn't arrive on the date scheduled for disconnect, and even though I only had service for a year and...

Time Warner Cable - Increasing my bill

Posted: 2014-10-25 by    June Catherine Hoffman
Complaint Rating:  0 % with 0 votes
Dear Representative: For many years now I've complained to Time Warner about my bill & I do pay on time always have now I pay by credit card the same day its received. My bill will be the same amt. for maybe 2 or 3 months, than its a few cents more continually until than a dollar or 2 more,...

Time Warner Cable - Hawaii, Waipahu - Rude incompetent customer &care&

Posted: 2014-08-22 by    rtortolini
Complaint Rating:  100 % with 1 votes
I signed for cable TV and refused their advance billing of two months in advance. I was billed by them anyway and service started. I asked for the difference back as I had other bills to pay. Their consumer care line was rude, incompetent, liars with no knowledge of phone system, computers,...

Time Warner Cable Customer Service - Terrible service company wide

Posted: 2014-08-06 by    Angry SES
Complaint Rating:  0 % with 0 votes
I needed phone service at my home and since I already had Time Warner cable, I thought it would be simpler to get Time Warner phone service. I never like to call Time Warner because they have the most incompetent customer service employees on the phone as well on the chat lines. I decided to...

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