Target
reviews and complaints

I recently had an experience at Target that left me feeling frustrated and disappointed. My wife and I were in need of a Christmas tree for a large gathering we were hosting at our home. We decided to visit the Chaska, MN Target Super Store on November 29, 2017 around 6:00PM. Upon entering the store, we asked an attendant where the Christmas tree section was located and were directed to the back of the store.

After spending about 10 minutes browsing the available trees on display, I spotted a young girl in a red vest in the next aisle and asked her a question about a particular tree stand I saw. Her response was that she didn't work in that section and did not know. I asked if she could call over another person that could help, and she said sure. My wife and I continued browsing the area, and after about 10 minutes, I walked back up to the girl and asked if she had called someone. Her response was, "OK, I'll do that now," and then she announced on the store's PA system, "Customer needs help in section C [something]." A woman quickly came to our aid, was friendly and helpful, and answered our question. She then proceeded to assist us with picking out a Christmas tree.

After some time comparing trees, likes and dislikes, we chose our tree, only to discover from Cheri, our helper, that they were out of stock. Being the tree that we wanted, I asked if we could purchase the display tree. Her response was, "I'm not sure, but I will find out." Cheri moved just a few feet away, got on her store phone, and asked, "We have a Christmas tree on display but out of stock. Can the customer purchase the display tree?" A male voice replied, "We cannot sell our display trees."

I said to Cheri that I heard and asked if she could check with other stores if they had that particular tree (***) in stock. She did, coming back with, "The Minnetonka Store on Hwy 101 has them in stock." I then told my wife, "Let's just drive over to the Minnetonka store and buy it." Walking away, I just had this feeling and went back to Cheri, asking if she would call the store and have one held for us. A few minutes later, she comes back and says, "I'm so sorry, Minnetonka is out of stock on that model tree."

At this point, I asked again to see the store manager. Cheri back on her phone connects with the store manager and says, "The customer would like to see you." The manager's response was, "What does he want?" Cheri says, "He wants to see you about the display tree." Not long at all, a Mr. Ma***ha shows up. No smile or happy greeting, just, "That particular tree is out of stock. In fact, it has been discontinued, and I cannot sell it to you today, but if you come back a week before Christmas, I can sell it to you for 30% off."

I politely responded to him, "You're telling me that you have a tree on display for sale that has been discontinued and out of stock, but you can't sell the display tree to me until a week before Christmas?" He responded, "Yes, it's store policy." I challenged his position with something like, "Why would you have a tree on display that you cannot sell? That in having this tree on display, you will be wasting the time of other customers that are interested in that tree and having your employees running around trying to help your customers? Does this make sense to you? I am willing to pay you full price for this display tree without the additional 30% discount, and you will relieve your customers and employees of a lot of frustration, now." Mr. M responded, "I'm sorry, it's store policy."

Extremely frustrated, my wife and I calmly left the store. The next morning, hoping to get the attention of someone at Target Corporate, I first went through Target's Guest Services-Store Experience help line. It didn't take me long to realize that I was being patronized by a very friendly Mr. Daniel, who was repeating a script that he had obviously memorized. Daniel assured me that the Regional Manager would be getting this information and would be in contact with me. Escaping the Rabbit Hole, I thanked him for his time and ended the call.

I called back and asked for the supervisor of that same department. A very nice lady, after asking me to tell her my complaint, tried to help me in finding that particular tree. Putting me on hold, she called two stores. One store had one like it but not the same. The other store had one. I asked her to call that store that had one and ask them to physically put their hand on it before I drive to the store. She got back to me, "You're correct, they don't have it." I thanked her for her attempts, and we ended the call.

I have purchased computer display units (computers, printers, etc.) from other big box stores in the past without any issues. You would think that purchasing a display Christmas tree wouldn't be so difficult. In my investigation of Christmas trees, I discovered that the same vendor supplies both Target and Menards - Christmas Trees. Not the same models, but close.

The next morning, we headed out to our local Menards in Eden Prairie. This store is huge, but we were quickly directed to the Christmas tree section. Very similar to Target's layout of display trees, we spent a good twenty-thirty minutes looking at trees and decided on one that was very close to the one we saw at Target. Another customer also looking at trees came up to us and said, "I just love that tree, but they are out of stock. I need to pick one out for our office, and wouldn't you know the one I like is out of stock." I looked at my wife and said, "I'll be right back." I'm sure she knew what I was about to do.

I walked up to the first person I found wearing a blue vest and asked, "Can you tell me if you would be able to sell a display Christmas tree if you are out of stock?" The employee responded with, "You would need to talk to Building Supplies. Their counter is right over there." Reaching the building supplies desk, I asked, "If you are out of stock on a particular Christmas tree, would you be willing to sell your display unit?" He responded with, "Gee, I don't know, show me the tree." We both walked over to the display area, I showed him the tree, he pulled the tag off the tree, walked over to the racking where they keep their stocked items, and saw that they were out of stock. He then instructed me to follow him to another customer service desk where he got the attention of, I assume, a manager, whose name tag said Matt, and explained the situation to him. Matt looked at me and said, "Do you have a bag to put this tree in? If not, we can grab a bag for just $20.00." He was so quick, I replied with a quick stutter, "Sure!"

The three of us began walking to the display area. Reaching the display area, the two employees immediately began dismantling the tree. My wife, seeing what was happening, was quick to grab a tree bag and revolving stand. The two gentlemen bagged the tree, zipped it up, and placed it on top of our cart. Mission accomplished, you would think that we were done. NO! Matt said to my wife and me, "Do you shop here often?" I said, "No, we don't." Matt said, "We have some phenomenal specials going on right now. If you have a couple of minutes, follow me." In my head, I'm saying to myself, "You just got the display tree you wanted. Sure, I'll follow him."

Just two aisles over, Matt pointed out a special they had on pork and beef roasts for just $6.00/ea. "They are delicious," my wife loves them, Matt said. In our basket, my wife placed one beef roast. We continued on down the next aisle. Matt said, "Do you use KCups?" "Yes, we do," I replied. Matt said, "Look at this, an 80-count box for just $17.00." Recognizing the same brand I purchase at our local grocery store, 42-count for $18.95, in the basket it went.

I looked at my wife and said, "This is silly. We're going to end up buying everything this guy points out to us." I thanked Matt for showing us the deals but let him know we needed to go home. Matt escorted us to the register area, gave the paperwork to the cashier on the Christmas tree, and waited for the other items to be processed and paid for. He then, with a big smile, thanked us for shopping at Menards and wished us a happy holiday season. I replied with, "Thank you so much, Matt, for your assistance, and we will be back to look at more deals you have. Happy holidays to you too."

No, the Target Regional Manager never got back to me.

Operator of truck 172583 driving on I 87 south NY (Governor Thomas E. Dewey Thruway between exit 24 and 23) between 7:35 am - 7:50 am Sept 15 2023. Extremely reckless driving. Came behind me started honking and flashing lights even though I was going 65 mph (at the speed limit). Then went on to pass and tried to force me off the road by quickly merging back into the lane when more than half length of the truck hadn't even passed my car by. I had to slow down around 50 mph to prevent a collision. When he finally merged back he started driving around ~ 55 mph in attempts to frustrate.

We went to the Target in Lincoln, Nebraska to purchase move in college dorm stuff. Target advertised a 20% student discount for new students. We supplied all necessary information for student verification. Team members told us we would get verification within a few minutes via email. We waited in store for 1 hour waiting for verification, it never came. We called customer service and they were unable to help. They said it would take 1-3 days. We don’t have 3 days, my daughter has no car and this was the only day to move in.

We asked to speak to a customer service supervisor and we got Joe. (No last name). He was extremely rude to both my daughter and myself. Not only was he unhelpful but being rude to customers is totally uncalled for and unacceptable.

The whole college discount appears to be a scam. Customer service should have said, “oh you’re moving in to your dorm, congratulations, show me your ID and here’s your 20% discount” instead of us waiting 1 hour and never receiving the code. Waste of time.

Heather Friese

[protected]

William F. Middleton Account Number: [protected] Account ID Number: [protected] Statement Closing date: June 26/2023 When adding all the Credit Transactions for: 6/5, 6/13, 6/13 (Second time) and 6/19, the total is: $ 295.92 The statement purchases and other debt is: $ 201.88 Thus, an over payment credit of: $ 94.04 Statement Closing date: July 26, 2023 Only has Credit Transaction for 6/28 of: $ 19.90 There is not any over payment from the Statement Closing date of June 26, 2023 for: $ 94.04. Please make this adjustment ASAP and notify me as such in writing. For I called your Customer Service number [protected] twice. Twice I was put on hold and hung up on. Will Middleton [protected]

I am receiving emails from a so called attorney citing a docket file, saying this is being filed in court. In review of other complaints I see the EXACT same docket number is being used in every email. This is fraud and it needs to stop. They are using docket 7482496-BS-08-2018.

A Jamika Magro is the email it comes from. Not even an actually corporation email but hotmail.

Payment Demand Letter

U.S Cash Advance

Target Repayments Services

Account Number: 7482496-BS-08-2018

Re: Outstanding Debt of $960.23

Date: July 29, 2023

OFFER IN COMPROMISE : PAY $289.00 ONLY SAVE UP TO $671.23

Attention,

We refer to our email to you of sent to you one month ago. You will note that the sum of $960.23 is due by you. This amount is now outstanding more than 1024 Days. We would like to draw it to your attention that we have now commenced our legal Debt Collection procedure in respect of your case and we will pursue the amount due by you together with legal costs until settled in full. It is strongly in your interests to avoid the additional expense and embarrassment of a court appearance. We strongly advise you to take this opportunity to reach an amicable solution.

Kindly contact us on EMAIL to pay your outstanding balance or settle this account. Payment arrangement and Settlement options are available. Unless you notify this office within 4 hours after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume the debt is valid. If you do not pay the balance within 4 hours, we will pursue all legal options available to collect the debt, up to and including suit for judgement and garnishment proceedings.

If you need to make arrangements to pay your debt, reply to this email.

This is an attempt to collect a debt; any information obtained will be used for that purpose.

Settlement Amount: $960.23

Payment Plan: Pay $40.00 Every Two Weeks

==========================

70% DISCOUNT

Offer In Compromise: $289.00 Today (This will be considered as a paid in full)

Payment Mode: Online

Sincerely,

Staff Attorney (Target Repayments Services)

Copies to:

Alan Cooper, Account Coordinator

Frank Rogers, County Administrator

Carl Cooper, County Attorney

Maria Fairchild, Public Safety

Note : It is possible that our previous emails fell through the cracks or delivered in spam because of words like (credit, loan, payment etc.)

Disclaimer : Micro Payments Settlement | FDCPA | Target Repayments Services © 2023

This standard email footer is used to protect attorney-client privilege, which generally applies to communications between an attorney and their client, provided those communications are not disclosed to a third party (or made for the purpose of committing a crime or tort). This is one of the oldest recognized privileges for confidential communications. It is critical to the attorney-client relationship because it gives clients confidence, they can be forthright and their attorneys are then better able to provide candid and effective advice. The possibility of disclosure to a third party is the specific reason the disclaimer is included.

I also received this email!

Crazy thing is I actually do have outstanding debts due to cash advance institutions. They almost got me but I'm happy I googled it before settling with them. A

Gmail danielle t.

Your Employer Can be Involved in this matter

Ethelyn Stowman Debt Counsellor Wed, Jun 21, 2023 at 2:42 PM

To: "repayment.[protected]@gmail.com"

External images are not displayed. - Display images below

PLEASE DO NOT IGNORE THIS

Your Account With: Cash Advance

Case No: 7482496-BS-08-2018

Amount Owing: $960.23

Date: June 21, 2023

PAY & DELETE OFFER AVAILABLE : $289.00 (SAVE $671.23 EXTRA)

Attention,

It is with regret that we note you have still not contacted us to make payment towards your debt. Our investigation into your account is now complete and we can confirm that your case been qualified for legal action. You will see that the balance of your debt continues to increase.

We should warn you that if we do not hear from you within next 2 hours, your account will be passed to our solicitors for legal action. This will result in an immediate increase in the balance of your debt, you can avoid this by emailing us and we can do some negotiation.

There is still time before the case gets downloaded in the courthouse tomorrow morning, however, to avoid suit if you contact us right away. This will be your final opportunity to resolve matters without the expense of court proceedings and facing legal consequences.

Your Account With: Cash Advance

Case No: 7482496-BS-08-2018

Amount Owing: $960.23

Payment Arrangement: Pay $40.00 every two weeks

OR

70% DEBT REDUCTION

One-Time Payment Offer : Pay $289.00 Today (Save $671.23)

Payment Mode: Online

This matter requires your immediate attention. To settle this case outside of court today than send reply to this email.

Best Regards

Alan Cooper (Personal Concierge) Target DEBT RELIEF ®

Delinquent Account Recovery | FDCPA | Online Lenders Alliance ©

I received many gift cards from target for my baby shower. 4 of which had zero balance, these cards were not scratched looked brand new. I personally scratched them to discover it had no money on it. I scratched opened these cards in target store in front of the cashier. I contacted customer service to complain they were no help kept asking for receipts of purchase. They wanted me to contact the original owner who purchased the cards. How do I find the original owners of the gift cards when I got several same amount cards. It’s a ridiculous way to find out anything. I’m not contacting all of my guest. I told them in email and over the phone they can check your surveillance footage in store I scratch the cards in stores. Don’t ever purchase gift cards from target they frauds

July 11, 2023 1:30 pm. . Target truck #880047. License plate SP395GMC. Driving west on I-80 just past Bettendorf, Iowa. Noticed target truck tailing us dangerously close and we were already in the passing lane going multiple miles over the speed limit. He screamed obscenities at us and when we drove to get away from him he proceeded to tail gate other cars, again dangerously close. He passed us again later and he leaned over the seat to make sure we could see him flip us off. Not a good look (or good advertisement ) for a target.

I went to all the trouble signing up with the Belair store in mobile.i purchased a $15 Starbucks Card for my sister cinde.well I got the gift card in my email instead of her and tried to forward it to her but it got lost.there is no more trace of the card as it has been one or two months.i am not going to let this slide with your help I can buy you a cup of coffee. LOL

I went to Target on a Sunday afternoon, the 19th of September, and had a terrible experience with the customer service cashier, Naquisha. I had made a purchase of around $50 and was told by the cashier that I could sign up with my phone number and get some money off. However, Naquisha asked me if I wanted my money back instead of giving me a store credit, which I found to be a trick question. I wanted my money back on my card, but they tied up $100 worth of money, and then charged me again. It was frustrating because the bank took forever to process the transaction.

The manager, Heidi, was also rude and unhelpful. She kept asking me how I wanted my money back, even though I had already told her that I wanted it on my card. I felt like they were blaming me for the mistake, even though it was their fault. They tied up $150 of my account, and I was insulted when I told Naquisha that I would have to come back and talk to the manager about what they had done to me. She had a big attitude and no respect for elderly people.

I have never encountered such disrespectful behavior from a cashier in my entire life. Naquisha and Heidi need to learn how to treat customers with respect and not tie up their money. They should be reported on how to treat human beings. I rate my experience at Target as the worst I have ever had. I will never step foot in that store again.

Naquisha and Heidi need to go back to customer service training and learn how to take care of their customers. They were both so disrespectful and unhelpful. I promise that I will put a review on Google about how badly I was treated. Target in Jensen Beach needs to improve their customer service if they want to keep their customers.

I recently had a really bad experience with Target. I ordered a mattress and a bed, and they promised to deliver the mattress on a certain day. I paid extra for delivery, but then they changed the delivery date multiple times. I had to keep moving around and didn't have a place to sleep. I spent three hours on the phone with customer service, but they didn't really help me. I explained that I'm 64 years old and have health problems, but they didn't seem to care. They didn't even deliver the items to my apartment like I asked - they left a dirty, broken box in the doorman's office. I had to pay the doorman to help me carry the heavy mattress to my apartment.

When I finally got the mattress, it wasn't what I expected. It was too soft and not firm enough for my back problems. And when I tried to return it, they said I couldn't because it couldn't be repackaged.

But that's not all - I also ordered a bed from Target, and they didn't deliver it on the promised day. They didn't even send it - it's still in Minneapolis! They keep sending me emails with different information and excuses, and I still don't have a bed to sleep on. I have health problems and need a good bed, but they don't seem to care.

The customer service at Target is terrible. They keep changing the delivery dates and don't seem to care about their customers. I checked my order status and saw that the bed frame was in the warehouse, so I tried to cancel the order. But they refused to let me cancel it, even though I had good reasons.

I really regret ordering from Target. Their products are bad and their customer service is even worse. They treated me like an old, sick person with no respect. I don't recommend buying from Target - it's just not worth the stress and hassle.

So, I bought a dinning set from Target.com and it came all messed up. I tried to contact the maker, but they didn't even bother to respond. So, I reached out to Target for a replacement and return. The replacement was delivered to the wrong house downstairs. I told Target about it and they just told me to go over there and open the package while it's standing up and take out a piece at a time for the ones I need to replace. Are they kidding me? That box was huge! It was three times my width and heavier than me. I'm not taking that risk. The box even said to lay it flat before opening. Target just said too bad.

I called them again and they said they would come and pick up both packages, the damaged one and the one that was delivered to the wrong place, and refund me. But guess what? They didn't refund me at all. I called, chatted, showed delivery proof, and was told they have a system. They need to transfer my case to the investigation team, then the research team, then the specialist team and then to processing and such, then refund. But they never even transferred my case to any team when I contacted them again a week later. The chat rep told me to just contact my bank.

I did and it took weeks more plus a complaint to the BBB for Target to refund me. And then they sent me a collection letter telling me I owe them the money. What the heck? I contacted my bank and was told they are still under investigation and need Target to contact them directly as I have handed the case over to my bank. But Target just won't and keeps sending debt collection letters with threats of me not being able to use my RED card again and such.

So, to avoid any hit on my credit and stuff, I have to send in another payment that I do not owe to Target. This is ridiculous. Hopefully, it's a learning lesson and when this clears, I will cancel the RED card. I started using it because I gave up on Walmart, but sadly this year, Walmart online has beat Target's new "improved" system for sure. The 5% off on the RED card is for sure not worth the trouble.

I have since then done all my shopping mainly on Amazon. The comfort of having decent/good customer services helps me more than a few dollars discount. So, beware if you buy anything expensive and large from Target that comes damaged, it's like giving birth each time you contact them.

I used to be a big fan of Target, but my recent experience with their online store has left me feeling disappointed. I decided to purchase a smart TV from Target.com and selected the option to pick it up at my local store on Thursday night, with plans to pick it up on Friday. The TV was on sale and showed as being in stock, so I thought it was a great deal. However, shortly after making the purchase, I received a message saying that the TV was no longer available for store pickup and that I should choose one of the other available options.

The other options were not ideal. I could either pick it up at another store, which sent me back to my local store, indicating that the TV was in stock. Or I could choose shipping, which said it would not ship to my address. The last option was to choose another item, which was the exact same TV, but at full price, not the sales price. I was baffled by this option, and it only got more confusing as the situation played out.

I decided to call the store manager to complain about my experience and ask for the smart TV at the sales price. She checked their inventory and explained that the online inventory was in error and different from their store inventory. Unless I wanted to purchase the floor display model, which I did not, she did not have the TV to sell me. She offered to see if it would come on the expected Friday or Saturday deliveries or to work with me on the price of a different TV. I said that we could see if it would arrive. I was upset to learn that a store manager can't adjust the order to get an item in order when a customer has been mistreated. It's ridiculous!

Of course, the TV did not arrive with the deliveries on either day. On Saturday, I called Target.com customer service, but they were unable to locate the smart TV anywhere within the Target system in order to send it to me. So Target sold me a smart TV, but wouldn't actually allow me to purchase and take ownership of said TV. Thanks, Target!

As I explained to both the store manager and the customer service representatives, I can't stand Walmart. However, within 2 minutes on their website - and no hassle whatsoever - I purchased the smart TV that I wanted, and they confirmed they are preparing to ship it to me. I hate that Target's comedy of errors in this situation has made Walmart look good.

Sure, Target is sending me a small gift card for my inconvenience, but I can't use it toward the TV they sold to me, but won't actually allow me to have. It's frustrating and disappointing, and I'm not sure if I'll be shopping at Target again anytime soon.

I recently made a purchase on Target.com for two Amazon Fire tablets and some other items, including a large book. At first, I received three different tracking numbers via email, which was a bit confusing. However, I eventually received one tracking number that showed all of my items were being shipped in a single shipment. Or so I thought.

When I tracked my shipment through UPS Quantum, I received not one, but two packages. One of the packages contained an Amazon Fire tablet, but its packaging was crushed by a family-sized laundry detergent bottle and there wasn't enough padding to protect it. Luckily, the tablet survived the ordeal. The other package contained the second Amazon Fire tablet, which was securely packaged with some T.P. However, neither package contained the book I had ordered.

When I checked Target.com, it only showed one tracking number and indicated that the package had been delivered. To make matters worse, UPS Quantum sent me an email showing three scans under the same tracking number. I called UPS to report the missing book, but they insisted that there was only one package delivered.

I was about to call the police to report the missing item when I remembered that Target had switched around the tracking numbers. I went back through my emails and tried the initial tracking numbers, and sure enough, the book was sent by UPS to USPS and was scheduled to be delivered later that day. None of this information was reflected on the Target.com website, which still showed a single tracking number with a status of "delivered."

Overall, this was way too much drama for me to deal with. I prefer simple, clean tracking that shows me the status of my items. While I appreciate that Target eventually delivered all of my items, I will not be ordering from Target.com again due to the confusion and inconvenience caused by their tracking system.

I recently applied for a part-time cashier position at Target in Rocky River. I have a flexible schedule and a wealth of experience in customer service. The store is mostly staffed with younger individuals, but I didn't think much of it until I was surprisingly rejected after completing the automated interview process. It's worth noting that I look younger than my age, but even my friends and family were shocked that I didn't get the job given my background. If you're an older job seeker, I would recommend avoiding Target as it seems that ageism may be at play. Of course, it's difficult to prove, but it's disappointing that Target didn't take the time to meet me in person before making a decision.

The application process at Target involves completing an assessment that takes about 20 minutes. The questions are asked in multiple ways to ensure that you're being truthful. After completing the assessment, I received an email congratulating me on moving on to the next step. However, this step involved recording an online interview, which was also automated. As someone with experience in teaching, I made sure to present myself professionally and answered the questions thoughtfully. Despite this, I received an email the next day stating that there wasn't a position available for me at this time.

It's frustrating to see a "now hiring" sign in the store when I wasn't given a fair chance. If Target had taken the time to meet with me in person, they would have seen that I'm a great employee who recently took a job at another establishment in Rocky River. While I'm happy with my current employment, I won't be shopping at Target again. It's clear that they're looking for younger employees, and it's a shame that they're missing out on experienced individuals who could contribute to their team. Good luck to other job seekers out there - it seems that youth is a requirement at Target.