Taco Bell
reviews and complaints

I spent time deciding to purchase the crunch wrap supreme combo, which was horrible. Just mostly bread, too sloppy to eat and disgusting in taste. I asked for guacamole, and they put it on the side, but unfortunately there is no way to unwrap a crunch wrap supreme without losing most of what is inside. Add that I ordered an ice coffee, and it was warm, not ice coffee and I wasn't informed that the Cinnabon ice coffee is highly artificially flavored sugar. I had already started on my way home but as soon as I saw another Taco bell, I pulled into the drive through so that at least I could salvage the ice coffee and exchange it. The guy in Edgewood (pa) refused to swap it out, stating that since I was honest (God forbid, and already admitted I purchased the ice coffee at a different Taco Bell) he flat out refused to help me in any way whatsoever. So, more time and gas money wasted. Now, I'm on hold for over 1/2 hour,. wtf?

So the manager at Taco Bell in Whiteland Indiana on RT 31 is disgusting. I have screen shots of how the store was opened and left by the manager named Lexi. She is overly rude to her customers as well and greets them unprofessionally.

Carissa the opening manager is favored by George who is the city leader and she doesn’t care about her employees. One of her employees just lost her dad weeks ago and the woman now has to pay all the bills while the manager cuts her hours because she doesn’t like her! She also has been seen back in the office just sitting there while there was only one employee on the line. How fair is that? Explain to me why this keeps going on?

There have been numerous complaints about this Taco Bell but nothing gets done. People of Whiteland often times do not like going there because of how the managers treat their customers and employees. They need a new management team! Including George who just lets everyone get by with everything. Carissa and Lexi are the problem.

Oh and two months ago George and Carissa were told about the outdated food permit! Two years old!

I went into Taco Bell on Main Street in Freeland I went up to the counter . The employee stated the manager said I had to use kiosk . I asked the employee to please take my order. His response was I’m sorry my manager said you have to use the kiosk. He was showing me how to use it. I left without any food. I decided not to go into that establishment any more. And as far as I am concerned I won’t eat there again or any other one. If this how you treat paying customers I will no longer be one. My question is will she tell drive thru costumers to walk inside and use the kiosk. That manager has no business in her spot. The kiosk is there for the customer to use if they please. Not to be forced to use it!

I'm a frequent user of Taco Bell and have had many great meals over the yrs. Recent trip to Punt Cana Dom. Rep. and placed an order in the airport T.B. store for a Jose Cuervo margarita for $6 like the display ad listed from above. The counter person said to add Jose Cuervo it is $3 more. C'mon, nowhere in the display ad did it say to add $3 for the Jose Cuervo. In long line I paid it but was NOT happy about the bait & switch tactic. Why would your Co. allow/do this? I'm ashamed at this tactic. Just simply display the right price & product! I enjoyed the beverage but angry over the way it was displayed. I will add photo to this complaint.

Hello TB , I’ve been eating your enchirito for about 26 years and I love love love them .. you brought it back for a time .. I don’t understand why you can’t order them everyday . I have gotten my TB to make them but only certain employee’s will do it. Why is that ? If you have the ingredients why not just make them at all TB’s . They say they can’t because they don’t have the enchirito key but when I do get it they ring up a soft taco add extra beef and beans and onions and red sauce , cheese and SC . It cost more but I don’t care . Why not just bring it back full time . On FB we’ve got a enchirito site where 1000’s post about it. We all shared photos during the enchirito special . When so many people want it , why would you not put it back on the menu ? You brought back the Mexican pizza that I don’t care for . Please just bring it back or tell your stores to make it when it’s ordered . Some of your employees get rude when asked about making one , they say can’t do it or just no we can’t . It’s ridiculous! You’ve got a product that lots of people like but you’d rather that customer just leave . I love them and people say just make your own . It’s not the same ! Bring the enchiritos back please . Thank you . Pics are some that I bought during the special . Ty

I purchased a gift card as a Christmas gift and when the recipient went to use it the Taco Bell gift card had a zero balance. I went to the restaurant where I purchased the gift card and they said they could not do anything, that I needed to contact the corporate office. I called the number and was told there was a 23 minute wait and that I could email them. I have emailed them twice and received no response. Today I tried to call again and every time I would enter the number 5 on the menu the call was immediately dropped.

I ordered on the taco bell app before I got there and expected to get it in a timely manner, it took 35 minutes to receive my food and when I finally got it there were 2 burritos missing, and the service was anything but courteous,

My order was placed at the Taco Bell in Aberdeen NC, yesterday the 17th of December at about 2:40 in the afternoon, plus the gentleman/miss whoever or whatever that was is completely unprofessional. I will not be ordering anything from this Taco Bell ever again.

My app was compromised resulting in me getting charged for two orders totaling almost $50, ordered on the same day within 10 min of each other. I live in Illinois and these orders were generated in California…. as soon as I got the emails, I immediately tried to call the store to cancel the orders but I only got an answering machine for a few hours. When I finally reached the store, I was told that the store couldn’t refund the fraudulent app purchase but to call the national Taco Bell number and they would be able to help me. I finally got a hold of someone at the national “800” number who told me that they also would not refund the orders which is so maddening! Now I have to jump through hoops and take so much of my time going thru my back, and canceling my card because your App is not secure and no one at Taco Bell is willing to help! Worst customer service EVER! I will no longer dine at Taco Bell, which we love because of the terrible customer service I was shown! The weird thing is that I had just gone to Taco Bell for the first time in a while the night before, and the cashier walked away from the window in the drive thru with my card (which I thought was strange at the time) and the next day my card was compromised at Taco Bell! I want to be refunded for these orders and I expect to receive something from Taco Bell for all of the stress and headaches that this has caused!

I ordered $40 worth of food and I got to the window and asked if I could order one more thing. The Manager told me They was too busy I had to get back in line. Wouldn’t even let me pull up and wait like they always make you do. They only had 5 cars in line. This is the Taco Bell in Meraux Louisiana. Y’all lost $40 today and will lose a lot more than that because I’m not going back. This happened on 12/14/2022 at 2pm.

Not sure why but I've have had a few complaints on this location and nobody ever responds to any e-mail or these responses are going nowhere. I wish I can get a corporate response since the store doesn't but I will go to the BBB and Yum Yum corporate also. I sent this in a week ago or so. But the hard shell taco's were all soft. The beef enchirito was supposed to have extra red sauce and had none. Light onions requested and there were none. It was like everything that was requested was not done. At this point I should just ask for a complete refund but I really just want things to be right at this location. The other locations around don't seem to be a problem. This location also seems to be out of a lot of inventory and sometimes close due to staffing issues earlier than posted.

I placed an order (#924749) on Thursday December first and I didn’t think it went through and I couldn’t find the order in my app or email and I was still on the cart page with everything already added. So I placed a second order (#924756), thinking I made a mistake and didn’t finalize the first order. When I got to the restaurant to pick it up, they asked if I wanted both orders made, and I said no just one. I contacted my bank and they said that the charges were pending pre-authorization, and one charge would fall off when it finalized . Both charges finalized and they said I need to reach out to you instead for a refund before they do a chargeback.

Every time I order food it’s always messed up or just made very poorly. I’m a regular costumer and my family has been going to this b place for 10 years. I’m a vegetarian so I ask my food to be sub from bf to bn but I always end up getting beef and when you call them they just don’t care and end the call. Like are you gonna pay my gas to coke down for a Mexican pizza? they say they’ll put me on the books but do they realize how many times I been on the books and never came in saying “you owe this”. But today was enough. Screwed my food up again. I’m not going to this place ever again spending atleast $10 and up everytime I go there. I’ll be wasting my gas to go to Easton now on.

I have never sent a complaint in to any food service in the 45 years I have been eating sporadically at various places, but today this ends. I frequent the taco bell once a month in Jordan, Minnesota purchasing the same Taco Bell Party pack and making them supreme tacos which you are supposed to get more on them. All at a price of $26.20. I am very disappointed when these softshell tacos were opened up to find very little in them and an embarrassing looking what someone not sure who would call a taco. If you ask me these 12 soft shell tacos look like Wantons.

My wife and I stopped at the Monroeville Taco Bell, parked next to the front door entrance, locked, no sign. Used a side door and went to the automated ordering machine and placed a combo order, specifically asking for no sour cream on the nachos. Noticed that it was colder inside than it was outside, the outside temp was 42 degrees, its after Thanksgiving in Pittsburgh. Order came up without a glass for the drink, everyone was in the back working so that took a bit to get someone's attention. The nachos had sour cream of course so it's back to the counter to try and again get someone's attention, she said that's the way I ordered it, I don't believe that but gave her the benefit of the doubt and went back to my seat with sour cream on my nacho's. Now its scrape off the sour cream while sitting there in the cold. Eat fast and get the hell out of there, again thru the side entrance. Another retired couple passed us and tried to use the locked door, we pointed them in the right direction and warned them about the refrigerator temps they we're about to encounter.