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T-Mobile USA Customer Service Phone, Email, Contacts

T-Mobile USA
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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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T-Mobile USA reviews & complaints 710

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4:25 pm EST

T-Mobile USA T Mobile and TMobile internet modem service

I changed to T-Mobile after confirming 5G service at my seasonal address is Casa Grande AZ. I was assured of full 5G service was at my address and I signed up. I have been having trouble with calls not going through for two months now. The internet speed today was slower than 0.44 Mbt. I have been to the T Mobile store, and they continue to tell me that the tower is "out". I want a refund for my service because I am going to have to buy additional service from Dish Network to get adequate internet service. I am very disappointed in T Mobile

Desired outcome: I want to have my bill reduced to offset some of the costs to get alternative services.

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7:45 pm EST

T-Mobile USA Service

2/13/2023 Spoke with agent at local tmobile store to remove an unwanted charge on my bill. Come to find out I never needed the service that this charge was for and I have been paying for it for many many months. They said I needed to call 611 to talk with a rep. I have called 3x's and speaking with a different rep that can't speak English. First two calls I was dropped. Third rep very poor English and put me on a long wait to review my account. I got tired of waiting for the rep to return and when she did told me she was still reviewing my account. It should be a simple process but the rep's all make it very difficult. I am going to search for a new provider.

Desired outcome: I would like the service that I was calling about to be eliminated from my account and a refund for this service that I was told I needed and know I find out I never needed it.

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9:37 am EST

T-Mobile USA T-mobile has terrible cell coverage & terrible customer support!

T-Mobile has terrible cell coverage, especially in the Southwest, AND the WORST customer service! We chose to employ our "cancel at anytime" term in our contract and they still charged us for the following month. We visited their store and called several times to clarify the overcharge and they couldn't answer our questions and concerns and refused to remedy the situation. Instead, they referred us to their credit agency and threatened our credit rating. We eventually won in arbitration and was awarded $1,000 for our hardship!

Desired outcome: Improve their cell phone service capabilities & their customer service.

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1:54 pm EST

T-Mobile USA Fraudulent charges (2)

I have not Sprint or T-Mobile accounts. Yet, I have been charged (at least) two separate times for a total of $831.84, as follows:
t mobile HANDSET 8292929 WEB ID [protected]
for $229.85 (December 27, 2022)
AND
t mobile ivr pcs svc 5615605 WEB ID [protected]
for $601.99 (January 25, 2023)
I have made several attempts to contact various departments with both T-Mobile and Sprint, via phone, in person (at 2 different T-Mobile outlets) and online, for several days now.

Desired outcome: Correct (REFUND) these charges, and eliminate my information and my wife's from your vulnerable computer network. Thank you kindly,John Lanford([protected])

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2:57 am EST

T-Mobile USA I just filled all this out including my complaints

I’m not filling it out again the first time the wait till I’m finished to tell me there is a character limit. So I do it again but without details not enough characters. All I’m gonna say I’m not a account holder and despite what T-Mobile says they never once gave me any information.. So last week I tried to settle the situation same story no information for me it’s not my account. So they are not gonna turn my phone on and they won’t release there sim. Your terms talk about customer bias what about yours

Desired outcome: I offered to pay my share of the bill because I believe it’s the right thing to do even though the stor manager said I was not obligated to pay.I believe I’m going to let the consumer protection agency decide

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Distraught sister
, US
Feb 07, 2023 8:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

My stroke survivor brother on Saturday to see if his phone whose charging port broke, could be repaired. They said it could not be, so he was trying to order his free upgrade (T-Mobile Customer Care had to make a note in his file that he in fact was entitled to a free upgrade, after the store told him he was not elligable, nor did they give free upgrades). He did not have the money to pay for the activation, taxes & fee's so a very helpful worked let him use one of the phones & had him call me, unfortunately they said they do not take payment over the phone, they must have card in hand. Store rep set up a three way call, with store/brother, Customer Care & me. Customer Care tried to work around the issue for just shy of three hours. Store manager, Nancy refused to help at all, Customer Care asked her to set up an online account for him there at the store, I would pay & he would get his phone. Nope, Manager Nancy was NOT going to do that. Instead, she called the Police to escort my bother out as he was in the store too long, for over three hours. I was not aware any stores had a limit as to how long a customer could stay in the store trying to get an issue resolved. During our time on the phone with Customer Care, we all heard her giving another customer a hard time & someone was getting loud.

Customer Care filed a formal complaint against the store, as they were witness to how store manager Nancy, treated & talked to my brother, they were on the line the entire time. I also filed with the Integrity Dept. They actually called back the same day I filed. They were so sorry, yada, yada, yada. He offered to add $50 to his account for all the trouble & not resolving the problem in store. What a joke.

I ended up ordering his upgrade for him with Customer Care on Saturday & it has still not left T-Mobile as of Tuesday morning.

AVOID the store #102 on Federal Hwy in Pompano Beach, Fl at ALL costs. Their emoloyees are very kind & as helpful as they can be, but store manager Nancy is not a people person, nor helpful at all.

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5:29 pm EST

T-Mobile USA Cellular service

I got a phone from T-Mobile which was defective from day one. It only makes outgoing calls occasionally and on some calls the call connects fine then during the conversation the other party is unable to hear me. The store didn't have a case. I ordered a case but before I got it in I did drop the phone and it got a crack on the screen. I spoke to T-Mobile who said they'd send out a replacement to the store since it was defective from day one. When I went into the store I spoke to AJ, a manager, who basically called me a liar when he told me that nobody at his company said that they'd replace it. He then said..."have a good day"... a nice way of saying get out of my store. I don't mind them deceiving me as much as attacking my character. I then looked up a number for corporate who told me that they no long help customers there. So it's a merry go round with these people. I would go with Patriot Mobile if I were you. I have a friend who has them and they take care of their customers.

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10:04 am EST
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T-Mobile USA Protection 360-identity theft protection

Over 3 months, since I have purchased Protection 360 the feature of Identity Theft Protection still has not worked. I have never been able to setup the feature on my cell phone. It has been back and forth with T-Mobile and McAfee. They have not resolved this problem, T-Mobile tells me it is on McAfee, McAfee tells me it is T-Mobile. I paid for the T-Mobile application. and I am frustrated both of these companies have failed me. Here is a T-Mobile Case #[protected] and here is a McAfee case #1-[protected]. Please find out why I can't use this feature.

Desired outcome: I need to use this product to protect my Identity. These companies have failed to live up to their advertisement, please look into this matter and hold them accountable.

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11:03 pm EST

T-Mobile USA Internet service order # [protected]

I have ordered internet service twice within two weeks and yet to receive the equipment and have spoken to some employees that were less than knowledgeable.

I moved from Arkansas in October, 2022. I changed my address on the site. When I ordered my internet service online, the address was the Lawrenceville, GA address and the apt # was included. The order was shipped minus the apt # and was to be received on 1/23 UPS# 1ZW0Y5800267605669. But was returned to the company on 1/23 for lack of apt #. The same day, TMobile billed me for the service, even though I was suppose to have 15 days to try the service. I had been billed prior to receiving the equipment. I had those charges removed (I think). Any way on 1/25 I reordered the service via phone with Jasmine. She began stating the Arkansas address. Repeatedly I explained to her that I didn't live in Arkansas & had moved in October. Told her that I had changed my address to Georgia. Anyway as she was processing the order I gave her my Georgia address several times and since she was having problems comprehending what I was saying, prior to ending the call I had her to repeat my address and clarified that I did not live on a street but the address was a highway. That person, Jasmine shipped the package to the address in Arkansas and one of the neighbor called to say I had a package. I asked them to drop off the package at UPS and did not know why they had sent anything to me at that address.

I then looked at my email and see that is where that person had sent it too. I then spoke with Britinia on 1/26 and told her what happened and that I didn't want them to send me anything. Just cancel the service. I gave her the tracking # that Jasmine had given me and told her I had not lived at that address since October. She wanted to try and make it my responsibility to making sure it was returned or I would be charged. Giving me a 90day or I would be charged. I continued to repeat to her I do not live in Arkansas and I would not be making a trip there to make sure something was returned. It was not my error. She act as if what I was telling her was falling on death ears and continue to read the disclaimer as if I had the equipment even though I continued to tell her I am living in Georgia and not in Arkansas. I am not going to pay for anything that was sent to the incorrect address. I hope the people in Arkansas do drop it off and I hope that UPS return it to you but I have no part in this. All I know I will not be using your internet and if you try and make me pay for either one of those servers, I will no longer be your customer.

This has been the most frustrating thing I have had to deal with in a while and I have sent over 2 hours dealing with it. Time wasted dealing with incontinent people.

Mary Hambrick

Desired outcome: I don't want to be charged for either equipment or spend another day trying to resolve these two issues. I want these two issues resolved without any further communication.

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12:02 pm EST
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T-Mobile USA cell phone charges

I cancelled my phone account at T-Mobile on 12/17/22. I cancelled because I originally had 2 lines for around $68.00 per month, after cancelling one line because that phone had been stolen the cost only went down a couple of dollars. In early January of 2023 I received what was labeled as my final bill in the amount of $457.34 and I paid that bill in full by credit card on 1/4/23. Yesterday I received another bill saying that I was late paying the balance due on my phone account, another $99.02. They threatened to send me to collections if it was not paid so I went ahead and paid it today, 1/26/23 to keep my credit in good shape. I intend to contact my lawyer to discuss this situation, I don't believe that it is legal to charge additional charges on an account that has had the final bill paid in full. Thinking that if they are screwing me over then they are probably doing the same thing to lots of others, maybe time for a class action suit? Kent Jackson

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12:59 pm EST
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T-Mobile USA iPhone refund

We have had a T-Mobile account for several years. We had 4 devices on our plan. In February 2022 my husband and I went to T mobile in Morrow, GA. We wanted to trade in our iPhone 8s and purchase 2 new 13 pro max iPhones and remove 2 devices (iPads) from the plan. The person working with us instead chose the regular 13 phones and began to transfer our data. I realized that he had chosen the wrong phones. We were told that because it was late and the store was closing soon, we could take the regular 13 iPhone home and come back the next day to make the exchange. In the meantime, he would hold onto our 8s iPhone. We returned the next day and made the switch to the 13 pro max. We were promised a $70 for each of the 8s phones. We were also supposed to have a lower payment plan now that we had 2 devices instead of 4. The amount we pay for service has doubled, and we never received a credit or rebate for the 8s phones taken from us. On my 1st call with T-Mobile, I was told that because we changed our mind about the regular 13 iPhones, we were not entitled to a rebate. I transferred 4 times and explained that the error was on the part of the sales person. The Rep then promise to issue a rebate. We have never received anything and our month cost is more than double of want we were paying. I have called at least 10 times and received promises that the rebate will be taken care of. At this point, I'm saying that T-Mobile Stole our iPhone 8s and are giving us the run around. Since we are over 70 years old, I feel the company thinks they can take advantage and nothing will be done. I also feel that because of their dishonest practice, we should not be held to the 2 year contract we signed.

Desired outcome: We should be issued the regular rebate offered at the time of the purchase. Cancel our contract so that we can use a reputable company.

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dawn peters
, US
Feb 03, 2023 8:08 pm EST

I cannot wait to leave t- mobile, it has been nothing but a nightmare with this company. All they do is try and make their customers believe their lies. Like today 2/3/23, I contact them to understand their last data breach. All I received was lies and the runaround. i was put on hold for an hour and a half waiting to speak with upper management but instead, I was hung up on. Now this is the issue how in the world t-mobile network or system wasn't breached but the customer's personal information was.Such as full name, e-mail address, DOB, Address and Account numbers however they goes on to say that their customer's Accounts and financial information are not directly at risk.What idoit wrote such a notice for customers to fall for.I've been with them a little over a year and this is the second breach since I've been with t- mobile.i won't waste your time with all of the other issues I've had from day one.i am going to put a complaint with the FCC because is unacceptable on all levels.i would not recommend this company to my worsest enemy.

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2:38 am EST

T-Mobile USA Spent an hour on the phone saturday with customer support.

Spent an hour on the phone Saturday with Customer Support. Spent 51 minutes on the phone with them today.
I sent the old crappy signal booster back to T-MOBILE in Houston, TX.
The Klumac Rd., Salisbury, NC store knows that I returned it, because I was trying to get a newer signal booster that actually worked. They saw that my old device had made it back and was on the doc.

T-MOBILE is saying that it was never sent back. It was sent back in May of 2022.
They're trying to charge me a non-return fee, in which I do not owe.
I've been so upset over this. My blood pressure has been up.
This is not the way to treat a customer. I have a credit score of 855. I had no use for your piece of crap signal booster.

Desired outcome: I want my balance to be zero.If it isn't by noon, I'm taking the new signal booster, turning it into the store, and finding business elsewhere...This is the return label. The tracking number is so old that it's no longer in the system.

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6:44 pm EST

T-Mobile USA Upgrade phone - replacement offered and ordered but not delivered - attempt to switch and not offered equivalent

Ordered replacement Pixel 6 Pro in July of 2022 as per offeres for free upgrade going from Sprint 4G to Tmobile 5G. Pixel 6 Pro was not delivered and order cancelled. Called back to Sprint/Tmobile and offered same deal on Pixel 6 Pro if I waited for in stock delivery or immediate delivery of Pixel 6 at $20 extra per month (in October). In November my order status was shown to have the phone in stock and I was told I would be notified of delivery time. I continued calling and "chatting" where I was told that my order was "stuck" each time. I was told that I could change the phone to a different free phone but they would not give me any model of Pixel phone for free but would charge me more for a Pixel. I am still waiting with my order with a pending status. I have not been offered an equivalent phone, i.e., same brand, unless I pay more money, i.e., bait and switch.

Desired outcome: Just want a Pixel phone. Pixel 6 Pro was offered twice and accepted. . I want a free Pixel Phone as offered and delivered to others over the period from July 18 2022 until now.

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6:02 pm EST

T-Mobile USA Personal account, privacy rights,

Back in early 2022 Compass Health Care was providing cell phones to their clients and said that the cell phones were to use and do whatever it is that you need to. They will never ask for the phones back so they were ours. So I made a online personal account using my personal information and I used the only number available to me to use. I am a game junky so I thought maybe tmobile offered different apps and games but I didn't know how to navigate through the account to find what I was looking for. I left it alone until I checked my credit report and seen that my information was impacted by T-mobile data breach so I call customer service to find out where to go to get the resources they were offering for those impacted the rep said he wasn't able to get into my account so I logged in and he asked me to explain what I was looking at to him so I did. The rep stated that if I wasn't the primary account owner not of the phone number but of the personal account itself I wouldn't have been able to view the billing information. I was able to view it as he had me to login and logout 3 times and same information every time. The rep started congratulating me I didn't understand why considering I thought a negative credit balance meant I owed so he explained that I didn't owe anything that T-mobile owed me. I took screen shots before and after. Tmobile removed the rep I was speaking to and assigned another who had the ability to tell account owners lies but they also removed my rights to view my own personal T-mobile account. This is what I was looking at

Desired outcome: tmobile owes me the funds in my personal account tmobile should have offered to pay me the balance.

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3:44 pm EST
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T-Mobile USA Flip Phone

I was in store today for almost 1.5 hours and still no solution.Decided to buy new Flip phone(samsung)and after paying (of course) and activating new phone the salesperson was still not able to activate my phone completely(receive text but can not make phone call).So now after 1.5 hrs and paying i have to walk home with new Flip phone which does not work (not possible to make phone call). After all trouble shooting ,changing sim card ,resetting phone and network nothing. So they said they will call me on friday to let me know

Just amazing ,simply amazing!

Store --in Houma Louisiana on Martin Luther King Blvd.

I have impression that the crew of the store also needs some additional techical training how to activate phones .

not working phone --[protected](flip one)

My other phone --[protected]

Desired outcome: Fix the phone or dont charge in advance till all is ok and phone works properly.

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2:24 pm EST

T-Mobile USA Plan changed in order to upgrade phone

In December 2021 T-Mobile was running a promotion of buy one phone get one free, so since my son wanted a new phone we decided that it would be a good christmas present, but since the promotion was buy one get one free, I decided to upgrade my phone. At the very beginning of the conversation I asked if I could pay for the phone in full to not have payment plans, the representative stated that it would be no problem at all. So I said let's do it. We were on the phone for almost 2 hours at the end she said that it was only asking for a downpayment that day, but not to worry that they would send me the bill to pay for the full amount of the phone, is just it was not lettting her do it that day. So I believe her, the first month bill came and I noticed that they were not charging me for the phones so I called and the representative said that this information was false and that in order to receive the promotion it had to be paid in monthly payments. So we were not happy due to miss information. We let it go since we have been a customer for 10 years with them. The other issue is not she told us at the very end after supposedly that it was not letting her add the two new lines so we had to switch to a new plan that was costing us $25 extra a month because we had a plan that they no longer had. So I asked her if anything on the plan was changing and she said no. So we went with it, eventhough it was $25 a month more. Today I called with some questions on our bill and I mentioned how we are traveling outside the US and in the past our text and data was covered just not calls, so I wanted a reminder on how much a minute was to make a call from outside the country to the United States and the represantive said $.25 a minute. Then he continues to say that because we switched our plan last December we no longer have international data included, but if we wanted to add it back to our plan it was $30 a month. So I said no, the representative said that nothing would change on our plan. Why would we have changed our old plan to a new plan to pay an extra $25 a month plus now an extra $30 a month. It makes no sense, I mentioned that I did not think it was fair to give your customers false information and he stated that he was sorry but there was nothing that he could do about since it was one year ago. I said well, I had no clue that our service changed since I was not informed and thankfully I called or I would of come back with a higher bill. It is T-mobile responsability to inform me of any changes on my account specially when were forced to switch plans. It was not our choice to switch the plan we had. I think this is very bad. We have had T-mobile for so long since they were always fair and honest, but with this situation we are shopping around to switch companies.

Desired outcome: For T-mobile to add our international data at no extra charge to us since we were not informed about the changes and lie to.

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9:18 am EST

T-Mobile USA Complaint

I'm beyond frustrated and ready to discontinue my services with them. I feel like now all I'm doing is throwing money away. I paid damn near $200 to restore my services last month, and now I'm going to have to do the same thing this month. I will admit the first several years I was with them was great, I had no problem at all, now my phone be glitching, screen be blinking in and out periodically and they expect me to keep paying these high price fees. Not happening, it's not worth the stress or headache. I will be getting a landline in a few months. Screw this!

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12:11 am EST

T-Mobile USA Complaint

I signed up with T-Mobile over the phone (landline). After 6 months of being a T-Mobile customer, I decided the $85 plan was more than I needed. So I went on-line and made the change directly from their website to the more modest $60 plan. Their website confirmed the change would take effect the following month, it did not. I called customer support, and after giving my info was told they could not help me as my social security number was incorrect. I went to one of their physical locations (drivers license and current passport in hand) to clear up the social security error and change my monthly plan (as instructed by customer support). To my surprise, the following month my statement came in at $85, again. Once again I called customer service, and again was told. They could not assist me as my social security number was incorrect. And that I needed to go to one of their physical locations to clear up the ID issue and change phone plans.

This company is an exercise in futility.

E. Galbo

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9:41 pm EST

T-Mobile USA T Mobile

I've been T mobile customer over 6 years and have canceled my account in middle of October 2022 and made a request to create a shipping label for device ( signal booster) which I ordered when I been a T mobile customer. The label I received in November 22nd and next day send over to T mobile warehouse. According to trucking numbers the warehouse has received the device in Nov 29th. But T mobile made a charge for non return device fee $303 from my bank account in Dec 8th. The customer service denied me to help to find a way to get my money back because the period of 30 days been exceeded since I sent the device. The T mobile states that shipping label was created in Oct 14th but was sent to me in Nov 22nd. Please help me to make money refund. Thank you!

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11:38 am EST
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T-Mobile USA They will not return my phone

I was told by their rep in a T-Mobile store that I could get 800 dollars trade in using my Pixel 6 towards the purchase of a Galaxy flip z 4. I accepted and was told I had to pay off my Pixel at that time which I did. He gave me a box and shipping label to ship the traded in phone to them. He told me to mail off the phone soon because the promotion will not start until they recieve the phone. When I got home and read the paper work I saw that he only gave me 400 dollaars promotion. I talked with customer service and was told to go back to the store. I went back the next day and the manager said they couldn't do anything because the expert had told me wrong about the promotion. I said ok just take this Galaxy back and ship me back my Pixel. She said my Pixel is gone and I can never get it back because T-Mobile doesn't have anything to do with traded in phones. I bought the Pixel from them 6 months ago for 600 dollars and I paid the remainder of my contract off yesterday at their store. I am in the process of cancalling my service with T-mobile but I think they should pay me at least the 400 plus dollars that I paid them yesterday to use that phone in a trade in that their expert didn't know what he was talking about. This is not the first time I have had trouble with TM. I should have learned. At the time I am writing this, the traded in Pixel is not even at the destination yet. They said they cannot contact the place I mailed it to to let them know the contract failed and to send my phone back to me. This is BS!

Desired outcome: Send me my Pixel back or pay me the 400 dollars plus that I paid to pay it off.

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7:15 pm EST

T-Mobile USA Most urgent request for assistance

Today I switched to T-Mobile. But, I chatted and talked to its Representatives back on Dec 10, 2022. I got an email with tracking no for Dec 13 delivery of my sim cards, which never happened. Then, again called and she sent me another package, which shows on the way. Today, I saw that a bill is payable Jan 03, 23. I called & asked, she says we do prepaid billing and the day you ordered, you get billed for! too rude, bad listener

I don't understand the logic behind it. I need help.

Desired outcome: Solve my billing issue

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T-Mobile USA Customer Reviews Overview

T-Mobile is a well-known mobile network provider in the United States. The company has received a lot of positive reviews from its customers. One of the most significant advantages of T-Mobile is its affordable pricing plans. Customers can choose from a variety of plans that suit their needs and budget.

Another positive aspect of T-Mobile is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may have. Customers have praised T-Mobile for its prompt and efficient customer service.

T-Mobile also offers a wide range of devices, including the latest smartphones and tablets. Customers can purchase devices outright or on a payment plan. The company also offers trade-in options for customers who want to upgrade their devices.

T-Mobile's network coverage has also received positive reviews. The company has invested heavily in expanding its network coverage, and customers have reported good signal strength and fast data speeds.

Overall, T-Mobile is a highly recommended mobile network provider. Its affordable pricing plans, excellent customer service, wide range of devices, and good network coverage make it a popular choice among customers.

T-Mobile USA In-depth Review

Overall Rating: T-Mobile USA is a top-notch mobile service provider that offers a wide range of features and benefits to its customers. With its excellent customer service, extensive network coverage, competitive pricing and plans, diverse device selection, fast data speeds, and convenient billing and payment options, T-Mobile USA stands out among its competitors.

Customer Service: T-Mobile USA's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any issues or inquiries. Whether it's through phone support, online chat, or in-store assistance, T-Mobile USA ensures that their customers receive prompt and satisfactory service.

Network Coverage: T-Mobile USA boasts an extensive network coverage that spans across the country. Their network reliability and stability are commendable, providing customers with consistent and uninterrupted connectivity. However, in some remote or rural areas, the network coverage may be slightly weaker compared to other providers.

Pricing and Plans: T-Mobile USA offers competitive pricing and plans that cater to various customer needs. Their plans are flexible and affordable, providing customers with options for unlimited talk, text, and data. Additionally, T-Mobile USA frequently introduces special promotions and discounts, making their plans even more enticing.

Device Selection: T-Mobile USA offers a wide range of devices, including the latest smartphones, tablets, and wearable technology. Customers can choose from various brands and models, ensuring that they find a device that suits their preferences and requirements.

Data Speeds: T-Mobile USA provides fast data speeds, allowing customers to browse the internet, stream videos, and download files quickly and efficiently. Their network infrastructure and technology advancements contribute to a seamless and enjoyable online experience.

International Roaming: T-Mobile USA offers excellent international roaming services. Customers can enjoy affordable rates for calls, texts, and data usage while traveling abroad. With T-Mobile USA, staying connected internationally is convenient and hassle-free.

Additional Features and Services: T-Mobile USA offers a range of additional features and services, such as Wi-Fi calling, visual voicemail, mobile hotspot, and device insurance. These features enhance the overall user experience and provide added convenience and peace of mind.

Billing and Payment Options: T-Mobile USA provides customers with convenient billing and payment options. Customers can choose to receive their bills electronically, manage their accounts online, and make payments through various methods, including credit cards, bank transfers, and automatic payments.

Ease of Use (Website and App): T-Mobile USA's website and mobile app are user-friendly and intuitive. Customers can easily navigate through the website to access account information, view and pay bills, manage services, and explore available offers. The mobile app offers similar functionality, allowing customers to conveniently manage their accounts on the go.

Transparency and Communication: T-Mobile USA excels in transparency and communication. They provide clear and detailed information about their plans, pricing, and terms of service. Additionally, T-Mobile USA keeps customers informed about network updates, promotions, and any potential disruptions through various communication channels.

Reliability and Stability: T-Mobile USA's network is reliable and stable, ensuring consistent connectivity for customers. Their infrastructure investments and continuous network improvements contribute to a reliable service that customers can depend on.

Customer Satisfaction: T-Mobile USA has a high level of customer satisfaction. Their commitment to providing excellent customer service, reliable network coverage, and competitive pricing has earned them a loyal customer base. Customers appreciate the value and quality of service they receive from T-Mobile USA.

Comparison with Competitors: When compared to its competitors, T-Mobile USA stands out for its exceptional customer service, extensive network coverage, and competitive pricing. While some competitors may offer stronger coverage in certain areas, T-Mobile USA's overall package of features and benefits makes it a strong contender in the market.

Pros and Cons:

  • Pros: Excellent customer service, extensive network coverage, competitive pricing, diverse device selection, fast data speeds, convenient billing and payment options, user-friendly website and app, transparent communication, reliable service, high customer satisfaction.
  • Cons: Slightly weaker network coverage in remote or rural areas compared to some competitors.

Recommendations and Conclusion: Overall, T-Mobile USA is highly recommended for individuals and families looking for a reliable and feature-rich mobile service provider. With its exceptional customer service, extensive network coverage, competitive pricing, and diverse device selection, T-Mobile USA offers a comprehensive package that meets the needs of a wide range of customers. Whether it's for personal or business use, T-Mobile USA delivers a satisfying mobile experience.

How to file a complaint about T-Mobile USA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

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T-Mobile USA contacts

Phone numbers

611 +1 (844) 840-6518 More phone numbers

Website

www.t-mobile.com

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