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T-Mobile USA Customer Service Phone, Email, Contacts

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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:56 pm EDT
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T-Mobile USA Handset

Hello my name is Sheryl and I have been a customer of metro-pcs now Metro by T mobile since 2016. On Jan 25,2023 I filed an insurance claim to replace my handset with Assurant the insurance company that Metro by T mobile uses I was sent handset and took it to the store to activate. It was activated I did not make any chances to my account nor did I give anyone permission to make changes to my account. On March 29, 2023 I called Assurant to file new claim because the handset I received by in Jan is having issues. I was then informed by Assurant that my insurance was removed on Jan 25, 2023 so they couldnot process my claim. They told me this was done by Metro . I went to the store to find out why this change was made to my account without my permission or notification after the fact. The employee at the metro store on March 30th assured me to my face that they didnot do that and they wouldnot; it was Assurant. after a brief illness I called Assurant who explained in details that this was not their policy and that without Metro fixing this issue I couldnot file a claim. I called metro and was told unapologetically that they accomatically removed insurance after 2 claims in a 12 month period . Which was the first time I learned of this practice and I requested a supervisor and she explained that it was done hang up on me when I tried to explain the issue. She told me to have a nice day. Her name was Lexia . Please help me

sheryl

Desired outcome: reinstatement of my insurance and replace my handset

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Jamie Kendrick
, US
Apr 27, 2023 6:03 pm EDT
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I 'm just trying to find a way to say thank you! T's in store personal are outstanding.

Jamiekendrick65@gmail.com

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1:46 pm EDT

T-Mobile USA Overcharge former customer and didn't resolve the issue after I tried many times

I switched the cell phone carrier from T-Mobile to AT&T on 3-5-2023. I received T-Mobile billing statement on 3-15-23 and asking me to pay the full amount from 3-3-23 thru 4-2-23 for $165.52. I called T-Mobile General Customer Care [protected] and told the employee that I am responsible to pay only the portion when I am still the T-Mobile customer (i.e. from 3-3-23 thru 3-4-23), not the whole month. Employee said she understand the situation. Maybe the billing statement was sent before I switched the mobile carrier. She told me that she can't stop the autopay and suggested me to go to the T-Mobile store and cancel the autopay and wait for the final billing statement. If I don't do that, T-Mobile will charge me the full amount and may take a month of 2 to credit me back the charge. Therefore, I went to 2 T-Mobile stores because the 1st T-Mobile store employee (13611 NW Cornell Rd, Portland, OR 97229) said he can't access my account because I am not a T-Mobile customer. I told him that I didn't have access to T-Mobile account online once I switched to AT&T. That's why I called T-Mobile General Customer Care [protected] but she said that she can't verify I am the actual customer through the phone. I need to bring in my ID to T-Mobile store and resolve the issue. It was very frustrating and time consuming. The T-Mobile employee asked me to go to another store located at 3435 SW Cedar Hills Blvd C, Beaverton, OR 97005 and do it. Therefore, I followed his instructions and went to 3435 SW Cedar Hills Blvd C, Beaverton, OR 97005 and told the employee the same thing all over again. In the beginning, the employee said he can't stop the autopay either. I said you guys are kidding me. I no longer have online access and do anything online. I called the 800 number and tried to resolve the issue and the customer representative told me to go to the T-Mobile store and resolve the issues but you guys are not trying your best to take care of the issue seriously. Then the employee went back to his office or something, After a couple minutes, he said he is able to use the computer and remove the autopay. I asked him how much I owe and what's the final amount. He said he didn't know and asked me to wait for the final bill. I was waited and I finally received a letter from T-Mobile on 4-3-2023. The letter basically said that T-Mobile hasn't received the outstanding balance of $165.52 and asked me to make the payment TODAY for the amount due to prevent collection activity on your account. I was very disappointed about the letter. Instead of sending me the final bill reflecting the corrected amount that was owed, it sent me this letter showing the same amount. I called T-Mobile again on 4-4-2023 and talked to Jasper the whole situation again. She said that she can't do anything - 1) she already talked to her supervisor and 2) tried to escalate the issue. However, the issue/billing balance was already transferred to collection department. She can't do anything. I was furiated. I got the letter and called the next day and tried my best to resolve any outstanding balance. T-Mobile sent this collection without any waiting period. I told Jasper to make note that I was very disappointed about the whole experience. Disabled my online access, no email/phone/text communication. I am taking proactive approach and tried to handle the account closure and made the final payment. All I received was a warning letter in mail (it takes time to mail to my physical address). By the time I received the letter, the issue was sent to their collection department. T-Mobile cannot treated their previous customer like this. I already tried my best to get this done but T-Mobile employee said they can't even do anything.

Desired outcome: Apology from T-Mobile and get the corrected final bill amount and resolve the issue ASAP

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6:27 pm EDT
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T-Mobile USA iPhone 12 pro

Today my phone went black and would not respond to any online fixes. I brought the phone to Wenatchee t-mobile store and explained the problem. After about 5 minutes with no success the person helping me asked if it was a stolen phone. I said no and he responded with “ can you tell me where you bought it then?” I felt like this is the worst service I have ever received from T-mobile and the line of questioning and demeanor were out of line. After around 10 minutes the phone let you shut it down and restart and it was fine until jI got home and I got several calls from my emergency contacts asking if I was ok. I finally figured it out by doing a troubleshooting online. My experience with the little jerk in Wenatchee has me wondering if I shouldn’t switch carriers. Dennis Nelson [protected]

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4:07 pm EDT
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T-Mobile USA T-Mobile accounts payable (I requested a credit to my account)

My phone was not working for almost two days. I could not receive or make phone calls. I could not receive text messages and when I tried to send a text it would constantly fail, I could not send phone calls and all call received went to voice mail...my phone would not ring.

It was shown that my account was closed, (but the bill is paid automatically) the sim card was not working it was unregistered during the transition from Sprint to T-Mobile.

I need my phone for work to verify when signing in. Suppose I had an emergency, I would've been [censored] out of luck but that's not T-Mobile's problem, just their customer's, as I was informed by T-Mobile.

I was with sprint for many years, since my 1st cell phone ever and they always had their customers back. Never any issues, if so, they made it right.

T-Mobile closed my account when switching it over from Sprint and would not issue a credit. When they closed my account, it no longer read the sim card, but T-Mobile said it was a malfunction with the sim card...it's funny it occurred when they were switching from Sprint to T-Mobile and closed my account in error. If they are moving accounts from one carrier to another, the customer (me) should not be affected by the move. It should be a smooth transition, and I should not have to call and be on the phone with them for most of the afternoon trying to figure out what the issue was.

I was told by T-Mobile they do not issue credit. It's ok for their system to screw up, but they do not have their customers back. I need my phone for work, and I never leave my house without my phone just in case of emergencies. But the phone was not in working order, text or phone calls sent or received.

I miss Sprint already. My family have been asking me to move to Verizon, this may happen very soon.

Desired outcome: I would like a credit posted to my acct. I was without use of my phone for a day and 1/2.

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8:40 pm EDT

T-Mobile USA T-Mobile Internet

Avoid T-Mobile, they are the WORST and most dishonest company I have ever dealt with! They have HORRIBLE service; they are unable to do the simplest things like stop an auto-pay because you decided to pay it with cash in person! Neither the workers nor managers could do so or acted like they could not as then they paid it on my future months bill which was not even due! The service goes down constantly and is SLOW, and you CANNOT work from home with it, they lied and said it would be fine when I signed up. They also try to cheat you out of all of your money after you shut the service down, first trying to find something wrong with the tower, then being rude and disrespectful to you as a tag team in the store, then incorrectly reading the account screen and accusing you of missing a payment when the truth is they duplicated the same payment and paid me a month ahead because they are stupid and incompetent, then they finally figure it out after playing dumb for hours and trying to scam you out of your money because one will do business with them because of their horrible service and products and lack of honesty and then they finally agreed to credit the last month of service that I did not use but did pay for, after I let them know that I work for the government and do not appreciate being ripped off and they credited it, which left me with a $20 credit, then I called and asked them to send the credit to me as they had not done so automatically and it had been months and I kept getting the bill with the credit in the mail and knew I would never go back to them, and the first girl said it had to go on the debit card I used to pay my payments and said she sent it there and it would show within three business days, a week later it never showed up, so I called back and the guy took my bank account and routing number and said he set it up to go to my checking account via ACH and it would be there within three business days so I waiting and a week went by and it never showed up, then I filed a complaint with the FCC, the executive office clown then contacted me by phone and left a message and I returned his call and left a message and said I wanted him to discuss it by email as I wanted all in writing, he then waited two days and called me again, so ignored my request, more crappy customer service, then he was a smart mouth and half laughing about my frustration and said "Oh it looks like they over credited your account and you are not due a credit at all so I will just zero it out". THIS is how they run their business and WHY you want to avoid them! I have contacted the regulators again; they are committing fraud and have no intention of giving me my money. I am sure they do this to all of their customers so either make them money off them by cheating them by over charging them and not refunding time unused, or by finding false things wrong with the returned equipment or by cheating them and not returning their credits. They are scum, avoid them! I am a twice widowed 58-year-old mother, how hard up can someone be for a dollar than to rip someone like me off! God sees all and they will face their maker one day and regret what they did!

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6:02 pm EDT
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T-Mobile USA Since Update My Text Messages Repeat-More Calls Dropped-Screen Freezes

What a NIGHMARE! T-Mobile updated my phone about 1 1/2 week ago. Immediately since the update, my text messages are repeated on the message threads that I am a part of. In addition, my phone keeps freezing, and my phone calls are now being dropped more often. I have cleared the cache, and done everything on my end that I am supposed to do to ensure the integrity of the system. However, since this started to happen immediately after the update, this is clearly a problem T-Mobile should be handling on their end.

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Da7890
, US
Mar 17, 2023 7:33 pm EDT
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I had to send my damaged device (cell phone) to be exchanged with my phone insurance since my device was damaged. I returned my damaged device on Monday February 13, 2023 and according to the UPS it was delivered on Thursday February 16 at their dock. T-mobile now want me to pay for my phone in full because they can't find the package. They did amor that they received the package but since they can't receive it that they have to charge me full price for their mistake. I am so upset about this because this is not fair that they lost my package and I have to pay for their mistakes. No one in T-mobile was able to help me regarding this. Instead they would send me on billing so I can pay for this new bill. Al they can do now is try to give me a discount but i will still have this $1,6000 to pay. This is not fair. I will try to get a lawyer to get this fix if this isn't solved because i find this unfair. NEVER TRUST T-MOBILE.

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Author of the review
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YogaMimi
Allen, US
Mar 17, 2023 8:51 pm EDT
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Replying to comment of Da7890

I am so sorry to hear about what happened to you. You may want to contact the Public Service Commission, and file a complaint.

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4:02 pm EDT

T-Mobile USA internet

Bought a Wi-Fi router. Sent it back once we finished using it. They said they took care of it but a month later they notified us that we've been charged. We go back complaining on why they charged us for no reason. They said they took care of it. After a month goes by, they keep saying we owe them money this has been going for around 5 months now and they keep bothering us for something that we returned a long time ago. We've called several times and complained to their representatives they said they took care of it and gave us a confirmation number: [protected] but every month they send us an envelope stating that we still owe them money. now they have a collection agency insisting that i still owe.

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CL David
, US
Mar 21, 2023 12:31 am EDT

Report to FTC they always

do this try to charge you for equipment you returned.

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10:03 am EDT

T-Mobile USA Unreasonable equipment charge

A few months ago I signed up for Tmobile internet. All was fine except the mobile hotspot device they provided did not work. I tried several times to get it to work but finally had to do a warrantee return and get a new one. Than one was not any better so I called Tmoble and cancelled the line tied to the hotspot. I thought that was the end of it until I noticed that I was now being charged a monthly fee for the device.

After having a thoroughly unproductive conversation this morning (3/12/23) with first a team member and then a supervisory team member, I was both surprised and disgusted with the complete lack of customer service I received. Neither was even slightly interested nor sympathetic to my situation or motivated to offer even a hint of a reasonable solution to my predicament. Customer retention was clearly ÑOT so much as slightly attempted by either one of these two.

In fact, the first one so much as told me that if I chose to terminate my service with Tmobile, that I would still continue to be billed for the piece of equipment that neither works nor do I want. If you truly do record these conversations, go back and listen. I was told that when I cancelled the device, I also cancelled the promo and therefore now had to pay.

For many, many, and again many years I have spoken nothing but good things about Tmobile to everyone I engaged in conversations with about mobile service. However, after today, I sincerely believe that I will likely cancel my service with you at the end of this billing cycle. And that is a hard decision to make.

Desired outcome: I will return the device. Accept the charges already paid, but incur no further equipment charges going forward.

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CL David
, US
Mar 21, 2023 12:42 am EDT

this is what they always seem to do contact federal Trade commission and let them be aware looks like another lawsuit in the works against T Mobile.

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12:25 pm EDT
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T-Mobile USA Customer service

On Friday, I tried to make an online payment for my prepaid hotspot which was declined and tried again, and failed. On Saturday, I went to my local T-mobile store and the manager there spoke with a representative who said she would give me temporary service until the next Monday. I tried to connect the next day, Sunday and had no service. I called Customer Support and was told I needed to make a payment; when I tried to explain the situation, he started talking over me, saying, I can't hear you, you're fading in an out." I called back and spoke with a different rep and when the conversation reached the same point, she started talking over me, saying, I can't hear you, you're fading in an out." I went back to the same T-Mobile store and spoke with a customer service rep there who called Customer Support and told them what the Support Rep had told the manager on Saturday about extending my service until Monday and he was told, that that was not correct, so I have not attempted to make another payment and will probably cancel my T-Mobile prepaid hotspot account.

Desired outcome: 1 month's free service and an apology

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9:52 pm EST
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T-Mobile USA Franklin T10 Hotspot Prepaid

I was lied to from the very beginning. It takes 3 hours on the phone for T Mobile to get a foreigner to ask for absolutely every bit of personal information one person could ask another then just to be lied to.

The Lie was they were offering a promotion that stated if i started an acct They would code in a promo to make the Franklin T10 Hotspot device free as I will be purchasing data from them monthly.

Next thing I know without even 1 gig out of 10gigs used off hotspot I receive a bill for $145.00.

Criminal and total false advertising.

Desired outcome: Either code in the promo or cut it off. Either way its a good thing I put that on a BS debit card I didn't care about. I was waiting for just this kinda thing to happen. And it did. Liars.

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7:48 pm EST

T-Mobile USA Rep Fraudulent Stealing Bank Info

Talia is a representative for assurant insurance 360. She took my bank MasterCard information for my deductible payment. Within a very short time after she ended the call with me I saw a fraudulent charge on my bank account for $99 and $1.00. She is the only one who had my bank account information and I will be giving her name to corporate and she is fraudulently stealing peoples bank information.Also, I should also not have to speak to someone in other countries other than my own who does not properly communicate or understand me. I lived in another country so I am well aware of cultural barriers. But if they do a customer service job they need to speak so I can understand them and they understand me without repeating things a billion times.

Desired outcome: Corporate notified people working for this company are stealing bank account information and making fraudulent charges.

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3:57 pm EST

T-Mobile USA A iPhone 13

T-Mobile was charging me for iPhone 13 I purchased and returned I just noticed they’ve been charging a whole year now when I asked for my reimbursement they said no they can only credit I told them no I want my reimbursement and now they refuse

This issue has been going on since 2021 and I’m just noticing

I’m asking for my $600 that I’ve already paid towards the iPhone13

Desired outcome: My reimbursement

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9:10 pm EST
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T-Mobile USA Account Credit not honor.

I had Sprint for years never has an issue with billing, on 11/2022. I was offered a promotion from Sprint if I upgraded my phone. I took advantage of the promotion and Sprint did honor the credit through what they called a Care Mark Credit. Now that my account was transferred to T-Mobil the credit was not honor. I have called several time T-Mobil and asked them to pull the calls and records from my Sprint account and they either hung up, laugh at me and tell me to try to sue them if I can. Very frustrating and what a horrible service this company has. Just waiting to payoff my phone to transfer my services. Per Sprint they have submitted everything to their back office to process the credit however; T-Mobil still not honoring the credit, no matter what Sprints does.

Desired outcome: To honor my previous contract

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6:42 pm EST

T-Mobile USA Final bill

Tmobile equipment (signal booster) was returned on 11/25/2022; I am still waiting for a corrected final bill. I was told on 1/12/23 that in 3 to 5 business days, there would be a resolution. Today (2/27/23) I called and was told "in 3 to 5 business days, there should be a resolution", "we are still trying to locate the device", "there a many people that are in similar situations".

In the meantime, the last correspondence from T-mobile dated 2/21/23 states it is a final notice, I need to pay balance in 10 days or it may be turned over to a collection agency (i have worked hard to keep maintain my credit).

I was with this company since Voicestream, This is an unacceptable way to treat someone that stayed a customer for more than 17 years.

Desired outcome: Tmobile to acknowledge that the equipment was received, credit my acct as appropriate, send me the final bill. If acct referred to credit bureau/collections, I request that Tmobile remove adverse info that affects my credit rating.

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CL David
, US
Mar 21, 2023 12:44 am EDT

Federal Trade Commission call them they do this to alot of people if they mess with your credit you can also let Ftc know hope they will get all people they did this to. Money returned, So easy to join but the will make it hard for you to leave.

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1:02 pm EST

T-Mobile USA Cancelled account

My mother had a pre-paid account with T-Mobile. She passed away in April of 2022. She still had a balance of $80.36 left on her phone. On February 21, 2023, I received two emails stating that her service was cancelled, and her primary number, [protected] was cancelled. When I called to ask about getting her $80.36 refunded, they informed me that the account of the prepaid money is only good for one year and it expired in November of 2022, so no refunds are available. I did not receive any notifications informing me that her monies would be expiring. T-Mobile told me that they do not send those notifications out. That is unacceptable!

Desired outcome: Refund the $80.36

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3:41 pm EST
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T-Mobile USA Customer service from t-mobile and assurant

Re: Disappointment, Anger, Frustration, ignored, etc.

To whom it may concern,

On January 20, 2023, I went online for T-Mobile to suspend my phone because my phone was stolen. I was not able to pay the deductible at the time, but I wanted it disabled. On February 9, 2023, I attempted to file the claim but was not able to because it said the IMEI was incorrect. When I tried to call Assurant, they said my passcode was incorrect. I then called T-Mobile for verification. He apologized for my problems and stated that he would take care of it. He placed me on hold and when he returned, he stated that he would take care of it and I should have my new phone on Sunday February 12. He texted me his information and was going to call me on Monday to make sure I received the phone. Neither of these things happened. I then called T-Mobile on Tuesday and once again explained the situation and after a brief hold, he told me that he contacted Assurant, and they would take care of it. He transferred me and the line was disconnected. That ended that.

I went back online to attempt to file it again and put the same IMEI number as before but this time it worked but was to an incorrect phone. It said that it belonged to a Galaxy not a Moto G. So, I called Assurant and told them that the phone was incorrect. I could not understand what was being said to me. A representative called me, and I stated again that the IMEI number was correct, but the phone listed was not. She assured me that it would be taken care of.

On February 17, 2023, I received a notification that my claim was denied due to misrepresentation of facts. I called to speak to the Supervisor to find out what that meant. She stated that the phone I was claiming that was stolen was in fact used the month of February. I explained again that they had the wrong IMEI number. She stated that it was the IMEI number I listed, and I told her how I could put in a number I don’t even know. The phone was a Moto G not a Galaxy and I had tried to tell people this, but nobody was listening to me. She said again that the claim was false because the phone was in use and that was the IMEI I put into the claim. I explained again that I’m sure it was being used but it’s not my phone. Once she started being rude, I asked to speak to a manager because she was not listening to me and calling me basically a liar. I then spoke with the manager of Assurant, and explained the conversation I had and why I was becoming very angry and frustrated. He told me the same things she did regarding me misrepresented the claim. I explained again the IMEI number was incorrect the phone was a MOTO G not a galaxy and I could not have put the wrong number in that I don’t know. He placed me on hold and said he called T-Mobile and they told him that the phone had not been in use the month of January and the claim was still denied.

I since then called T-Mobile and had the line cancelled. Eventually I will cancel my account. This is not the first time I have had problems with Assurant, but it has been the worse. This includes T-Mobile.

I was treated horribly, basically called a liar, and disregarded as worthless. Again, nobody listened.

Thank You for reading this letter.

Desired outcome: Listen to customers even if they do not understand what you are saying. do not become angry or rude with your customers.

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8:41 pm EST
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T-Mobile USA Z flip ph and customer service

Yes, I have a Samsun Z flip the ph will not close all the ways and you cannot use the top of the ph at all. I went into store on Feb 16, was told they could not replace the ph. I called customer service that evening, and they were very helpful. They order a replacement ph. Called the store 3 different time to check to see if it had come in and they stated they did not have it. Called customer service again on the 20 and they stated the ph. was at the Simpsonville store on Grandview drive. I told her they had said they did not have it. She called and they could not find the ph. The customer service canceled that order and reordered. The new ph. came in on Feb. 22. I went in to get the replacement and the same lady Vee that would not help the 1st time proceeded to tell me they could not replace it due to the screen was coming loose on the right side. I told her Well I had to use the half of ph. to receive ph. call scents Feb. 16. They proceeded to tell me they would not replace it, I called customer service while in the store and the entire time Vee was Communcation with them on her table. I later called and ask to speak to a supervisor, and they told me the same that they would not replace the 6-month-old ph. That I could take it to a repair shop at my cost. Wow the ph. does not have a scratch on it. Yes, they have failed. I was under the impressing that insurance was placed on ph. at the time it was bought. Oh, but they did offer to let me keep it and buy another ph. I do not have that kind of money.

Thank you for any help you can provide.

MaryAnn Richards

[protected]

Desired outcome: I need a warranty exchange.

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7:36 pm EST

T-Mobile USA T-Mobile internet service - Keeps dropping and reconnecting

We had the same issue last Fall, was corrected, then started acting up again about a week ago.

Issue - internet drops for a few seconds and causes TV apps to log out (many times a day). then have to log back in and find the program again. very frustrating as it was fixed last fall, and now something on the back end happened and the issue is back again

Have rebooted Router, and also rebooted flex box. Issue continues.

Thanks, Rick

Desired outcome: someone figure out what pushed about a week ago, and set back to what we had (that did not drop)

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8:59 pm EST

T-Mobile USA T-Mobile promotions

I have been a T-Mobile customer for 20+ years. Up until now, I have been happy with their service. However, about a week ago I began to see advertisements for free I-Phone 14+ and Samsung S23 phones for new customers. I called into T-Mobile support on Monday 2/13/2023,27 to see if they would give me the same offer they were giving to new customers. Previously, when I dialed 611 or called T-Mobile customer service, I spoke with someone in Texas. The last time I had an issue was a few years ago, so I was surprised that the Customer Service people are now in the Philippines. It is difficult to communicate with the representatives due to the lag time in each other's voices as well as their accent. That resulted in both of us talking over each other multiple times.

In any case, I called on Tuesday, and, after waiting on hold for 27 minutes, I hung up and called back about a half hour later, and, again, waited on hold for 39 minutes. The Representative who answered was very nice, and after hearing my question, and doing research, he told me he would have to speak with a supervisor who would call me back withing 24 - 48 hours. The first person who called me back went to voice mail (my phone never rang), so I was unable to speak with them. The next person that called me back was on Friday 2/17/23, and they simply said that they were still checking into it and would call me back within 24 - 48 hours. They called back today, and again, their call went right to voice mail (my phone never rang). I called in to try and get an answer, and, again, waited on hold for 35 minutes. The Representative who answered was unable to answer my issue, and said she would have to bring in a supervisor who would call me back. I told her I would prefer to hold on since I didn't want another call to go directly to voice mail. After waiting another 5 minutes or so, the supervisor, EUGENE ID#231010, came on the line. He refused to read the notes on my file, and insisted that I go over all of the details with him again. He was absolutely no help, and was also very rude. After all of this, he told me the offers I was seeing were only for new customers, and he would offer me nothing. I said I guess I will look into going to Verizon, since they were offering promotions to new customers. I then hung up with this very rude and incompetant supervisor. About 30 minutes later, I received a message on my phone that said "sim card not provisioned mm2". When I googled that, I found that it meant that my sim card was deactivated. I went online to my business account to try and get help there, and it no longer recognizes me there. Therefore, EUGENE disabled my sim card without my authorization! I plan to go to a T-Mobile store tomorrow to get this resolved, but I am fuming mad at T-Mobile, and I would no longer recommend that anyone use T-Mobile for phone service. What happened to this once great company?

Desired outcome: As a 20+ year loyal customer, I was hoping to get the same offer that T-Mobile was offering to new customers, which would be new I-Phone 14+ or Samsung Galaxy 23 phones.

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T-Mobile USA Out of warranty service fee fraud.

T-mobile is committing FRAUD I Mhad ordered a New Samsung S22 ultra, it arrived and I immediately Realized that I ordered the wrong Storage size I contacted T-Mobile and was immediately told that I could return the device under buyers remorse with no penalty. Upon arrival on 10/31/22 the Warehouse lost my handset and I spent the next several weeks trying to get that tracked down. Three months later I still have not received my $89 activation fee refunded. In the meantime I was having issues with my note 10 it would over heat not hold a charge and NFC didn't work. I contacted my accident coverage assurant to File a warranty claim. They told me that my issue was covered directly with T-Mobile. I contacted customer service & was told to go to send in my device directly toT-mobile. I received a letter that said my warranty replacement was complete and everything was fine. The next thing I know I have a $805 phone bill. So I began contacting Supervisor's who told me it would be resolved. Than I received an email that said my out of Warranty fee is valid and "Would not be adjusted "

I contacted T-Mobile Social elite care team. They claim my phone had a Crack on top left corner. I told them it had to of been damaged in shipping. They say I still owe $805.

Desired outcome: $805 warranty credited back to my account, late fee reversed, autopay discount restored & $89 refund issued to my visa card.

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T-Mobile USA Customer Reviews Overview

T-Mobile is a well-known mobile network provider in the United States. The company has received a lot of positive reviews from its customers. One of the most significant advantages of T-Mobile is its affordable pricing plans. Customers can choose from a variety of plans that suit their needs and budget.

Another positive aspect of T-Mobile is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may have. Customers have praised T-Mobile for its prompt and efficient customer service.

T-Mobile also offers a wide range of devices, including the latest smartphones and tablets. Customers can purchase devices outright or on a payment plan. The company also offers trade-in options for customers who want to upgrade their devices.

T-Mobile's network coverage has also received positive reviews. The company has invested heavily in expanding its network coverage, and customers have reported good signal strength and fast data speeds.

Overall, T-Mobile is a highly recommended mobile network provider. Its affordable pricing plans, excellent customer service, wide range of devices, and good network coverage make it a popular choice among customers.

T-Mobile USA In-depth Review

Overall Rating: T-Mobile USA is a top-notch mobile service provider that offers a wide range of features and benefits to its customers. With its excellent customer service, extensive network coverage, competitive pricing and plans, diverse device selection, fast data speeds, and convenient billing and payment options, T-Mobile USA stands out among its competitors.

Customer Service: T-Mobile USA's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any issues or inquiries. Whether it's through phone support, online chat, or in-store assistance, T-Mobile USA ensures that their customers receive prompt and satisfactory service.

Network Coverage: T-Mobile USA boasts an extensive network coverage that spans across the country. Their network reliability and stability are commendable, providing customers with consistent and uninterrupted connectivity. However, in some remote or rural areas, the network coverage may be slightly weaker compared to other providers.

Pricing and Plans: T-Mobile USA offers competitive pricing and plans that cater to various customer needs. Their plans are flexible and affordable, providing customers with options for unlimited talk, text, and data. Additionally, T-Mobile USA frequently introduces special promotions and discounts, making their plans even more enticing.

Device Selection: T-Mobile USA offers a wide range of devices, including the latest smartphones, tablets, and wearable technology. Customers can choose from various brands and models, ensuring that they find a device that suits their preferences and requirements.

Data Speeds: T-Mobile USA provides fast data speeds, allowing customers to browse the internet, stream videos, and download files quickly and efficiently. Their network infrastructure and technology advancements contribute to a seamless and enjoyable online experience.

International Roaming: T-Mobile USA offers excellent international roaming services. Customers can enjoy affordable rates for calls, texts, and data usage while traveling abroad. With T-Mobile USA, staying connected internationally is convenient and hassle-free.

Additional Features and Services: T-Mobile USA offers a range of additional features and services, such as Wi-Fi calling, visual voicemail, mobile hotspot, and device insurance. These features enhance the overall user experience and provide added convenience and peace of mind.

Billing and Payment Options: T-Mobile USA provides customers with convenient billing and payment options. Customers can choose to receive their bills electronically, manage their accounts online, and make payments through various methods, including credit cards, bank transfers, and automatic payments.

Ease of Use (Website and App): T-Mobile USA's website and mobile app are user-friendly and intuitive. Customers can easily navigate through the website to access account information, view and pay bills, manage services, and explore available offers. The mobile app offers similar functionality, allowing customers to conveniently manage their accounts on the go.

Transparency and Communication: T-Mobile USA excels in transparency and communication. They provide clear and detailed information about their plans, pricing, and terms of service. Additionally, T-Mobile USA keeps customers informed about network updates, promotions, and any potential disruptions through various communication channels.

Reliability and Stability: T-Mobile USA's network is reliable and stable, ensuring consistent connectivity for customers. Their infrastructure investments and continuous network improvements contribute to a reliable service that customers can depend on.

Customer Satisfaction: T-Mobile USA has a high level of customer satisfaction. Their commitment to providing excellent customer service, reliable network coverage, and competitive pricing has earned them a loyal customer base. Customers appreciate the value and quality of service they receive from T-Mobile USA.

Comparison with Competitors: When compared to its competitors, T-Mobile USA stands out for its exceptional customer service, extensive network coverage, and competitive pricing. While some competitors may offer stronger coverage in certain areas, T-Mobile USA's overall package of features and benefits makes it a strong contender in the market.

Pros and Cons:

  • Pros: Excellent customer service, extensive network coverage, competitive pricing, diverse device selection, fast data speeds, convenient billing and payment options, user-friendly website and app, transparent communication, reliable service, high customer satisfaction.
  • Cons: Slightly weaker network coverage in remote or rural areas compared to some competitors.

Recommendations and Conclusion: Overall, T-Mobile USA is highly recommended for individuals and families looking for a reliable and feature-rich mobile service provider. With its exceptional customer service, extensive network coverage, competitive pricing, and diverse device selection, T-Mobile USA offers a comprehensive package that meets the needs of a wide range of customers. Whether it's for personal or business use, T-Mobile USA delivers a satisfying mobile experience.

How to file a complaint about T-Mobile USA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

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Phone numbers

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