SuperJeweler
reviews and complaints

My wedding set has consistently lost stones in the band -- 6 times in 2 yrs. Each time the company takes 1-3 months to repair it. Cumulatively, its been in their repair shop longer than its been on my finger. They consistently refuse to refund this piece of junk.

If you are buying a cheap costume piece of jewelry with no expectation of longevity, then go for it, they're cheap. But if you expect quality and long lasting, buy elsewhere.

I made a $6849 purchase with them on 7/6. Returned the item next day upon receiving items. Don't understand why this company is giving has not refunded me my money. One rep says I should've been refunded by 7/27/23, another one says it's been processed, another says it's been processed, another says she's going to escalate the matter. Omg superjeweler you need to do better or do I need my lawyer now!

SuperJeweler is a website that sells jewelry. I recently purchased a piece from them and unfortunately, it was not as advertised. However, the other pieces I received were satisfactory. I tried to contact someone for assistance, but I was ignored. The live chat suggested I call in the morning to speak with a manager. I did so, but the manager was unavailable due to a meeting. I never received a callback, so I called back the next day. They provided me with the manager's email address, but I still have not received a response. I believe the manager's name was Jason. It would have been nice to have received some help, but unfortunately, it seems like they were too busy to deal with my issue. To make matters worse, the piece I wanted to exchange is now sold out. Overall, my experience with SuperJeweler was not great.

I gotta say, I was a bit skeptical about buying jewelry online, but SuperJeweler proved me wrong. I ordered my engagement ring on Feb 9th and let me tell you, the process was smooth as butter. They kept me in the loop every step of the way, sending me messages about the preparation and shipping of my ring. And let me tell you, when I finally received it on Feb 14th, I was blown away. The ring was absolutely stunning and my now-fiancé was over the moon.

What really impressed me was the price. SuperJeweler had options that fit right within my budget, which was a huge relief. And the selection of rings was amazing. I had so many options to choose from, it was hard to pick just one. But I'm so glad I did.

But it's not just the quality of the product that impressed me. The customer service was top-notch. I was able to chat with actual people who were quick to respond and gave me all the information I needed. They were transparent about what was happening with my order and when I could expect it to arrive. It's rare to find a company that values customer service as much as SuperJeweler does.

Overall, I am beyond happy with my experience with SuperJeweler. I will definitely be recommending them to anyone who is in the market for jewelry. Thank you, SuperJeweler, for making my engagement ring purchase a breeze.

I gotta say, I recently got myself a diamond pendant from SuperJeweler and it's pretty darn cute. Don't get me wrong, I'm definitely happy with my purchase, but I gotta say the picture on the website didn't quite match up with what I got in the mail. The chain it came on is pretty delicate and all, but it's shorter than I was expecting. And let me tell you, that certification card that came with my diamond was a bit of a struggle to read. It was all grainy and hard to make out.

But hey, shopping on their website was a breeze and my order came in real quick. And let me tell you, SuperJeweler is on top of their communication game. They sent me emails left and right, letting me know when my item shipped, when it was gonna arrive, and even followed up after the delivery. That's some good customer service right there.

All in all, I'm pretty satisfied with my purchase and I'd definitely consider shopping with SuperJeweler again.

I gotta say, I was in a real bind. I needed a gift and I needed it fast. I stumbled upon Super Jewelers and decided to give it a shot. I ordered a gold chain on December 22, thinking there was no way it would arrive before the new year. But boy was I wrong! The next day, I got a message saying my order was already on its way. I was blown away!

And then, on the morning of December 24, the package arrived. I couldn't believe it! The chain was absolutely stunning and the price was unbeatable. I looked at a bunch of other places before settling on Super Jewelers, but none of them could match the quality or the service.

I gotta hand it to them, Super Jewelers really came through for me. They saved Christmas for my family and I couldn't be more grateful. From now on, they're my go-to for all my jewelry needs. If you're looking for quality products and exceptional service, look no further than Super Jewelers. They'll take care of you!

I gotta say, SuperJeweler is the real deal. I spent a lot of time browsing their website, trying to find the perfect ring for me. It wasn't easy, let me tell you. I'm super picky when it comes to jewelry, so I had to make sure I got it right. I spent about 3 weeks putting different rings in my cart, looking at them from all angles, and sending pictures to my friends for their opinions. This was a special ring, after all, so it had to be perfect.

Finally, I found the one. It was in the first picture I saw, and I just knew it was the one. So I ordered it and waited anxiously for it to arrive. It took about 2 more weeks, which felt like forever, but when it finally came, I was so excited to open it.

Let me tell you, when I opened that box, I was blown away. The ring was even more beautiful than I had imagined. The prongs were perfect, and it was nothing like the picture, but I loved it even more. It was exactly what I wanted, and I couldn't be happier.

Overall, I would definitely recommend SuperJeweler to anyone looking for high-quality, beautiful jewelry. They have a great selection, and their customer service is top-notch. I'm so glad I found them, and I'll definitely be shopping with them again in the future.

The SuperJeweler website is a great place to find some amazing deals on jewelry. The checkout process is super easy and I was able to upgrade the diamond earrings I bought for my wife without any hassle. The delivery was also very impressive, as I received my order within a reasonable time limit.

However, I was a bit disappointed with the clarity of the diamonds I received. They were I2 (low) on the clarity side, which was not what I was expecting. I understand that the items were on a "clearance sale", but I wish I had known upfront about all the Cs. It's partly my fault for not doing my due diligence, but I still think it would have been helpful to have that information readily available.

Despite this, I am still a satisfied customer and would definitely consider buying from SuperJeweler again in the future. I appreciate the excellent customer service I received, as the staff were very thoughtful and knowledgeable. I also liked the fact that I could track my item, which gave me peace of mind throughout the delivery process.

Overall, I think SuperJeweler is a great place to find some amazing deals on jewelry. While there may be some issues with clarity, the quality of the items is still very good. I would definitely recommend this company to anyone looking for high-quality jewelry at affordable prices.

I gotta say, I was a bit skeptical about ordering jewelry online, but SuperJeweler really exceeded my expectations. When I first received the necklace, I have to admit, I was a bit underwhelmed by how small it looked in my hand. But boy, was I wrong! Once I put it on, I was blown away by how beautiful it was. The craftsmanship is top-notch, and the attention to detail is impressive.

The necklace itself is stunning. The chain is delicate, which really makes the jewel stand out. The chain is also attached to the top of both sides of the jewel, which keeps it securely in place. The length of the necklace is just right, sitting perfectly centered on my chest. I'm not usually one for jewelry, but I find myself reaching for this necklace more and more.

The packaging was also a pleasant surprise. The reusable bag is a nice touch, and it's always great to see companies making an effort to reduce waste. And to top it off, SuperJeweler even sent me an email to make sure my order was delivered without any issues. They also included two coupons for my next order, which was a nice touch.

Overall, I'm really impressed with SuperJeweler. The jewelry is beautiful, the customer service is amazing, and I will definitely be coming back for more. If you're on the fence about ordering from them, I highly recommend giving them a try. You won't be disappointed!

I had a bit of a hard time ordering from the SuperJeweler website, but thankfully, I was able to get in touch with Elise who was a real lifesaver. She helped me place my order with ease, and I have to say, it was one of the best online shopping experiences I've had so far. SuperJeweler really knows how to take care of their customers, and they were on top of every step of the transaction. Their communication was top-notch, from the moment I placed my order to the moment it was delivered to my doorstep.

I placed my order on December 23rd, and I was expecting it to be shipped out on December 29th with free 2-day shipping. However, to my surprise, SuperJeweler went above and beyond and overnighted my order on the same day I placed it, at no extra cost to me. I was blown away when it arrived at my home on December 24th, just in time for the holidays. The earrings I ordered were absolutely stunning and exactly as described on the website.

I am so impressed with SuperJeweler that they have earned all of my future business and trust. If you're looking for a great online shopping experience, look no further than SuperJeweler. They truly exceeded all of my expectations, and I couldn't be happier with my purchase. Thank you so much for everything, SuperJeweler. Happy Holidays to you all!

So, I gotta tell ya, I had a bit of a rough time with SuperJeweler. I mean, I placed my order for this gorgeous ring and they gave me an estimated shipment date. I get it, ya know? They gotta source the gemstones and all that jazz. But here's the thing, it's been over 4 weeks and I still haven't gotten my ring! Like, where is it even? I checked my SuperJeweler account and the shipment tracker, but there's no info to be found. And when I reached out to the employees, they didn't seem to know much either. It's like my purchase is just floating around out there in the universe somewhere.

Honestly, it's been a pretty sad experience so far. And it's not over yet! I've tried contacting them multiple times and all they can tell me is "it will ship today." And now that it's finally shipped, they're telling me the tracker isn't working or that it should arrive soon. Like, come on guys, that's just not good enough!

I really wanted to love SuperJeweler, but this whole ordeal has been a bit of a bummer. I just hope my ring shows up soon and that it's worth the wait.

Yo, I gotta say, SuperJeweler is pretty dope. I've been browsing their site and it's mad easy to find what I'm looking for. They got all kinds of jewelry and I can even search for specific stones and settings. I had a coupon code for $10 off but I lost the paper I wrote it on. I hit up customer service but they haven't gotten back to me yet. It's all good though, I'm still gonna cop some sick pieces for myself and my peeps. I'm hyped to see what they look like in person. Customer service seems chill, but the chat could be faster. I tried it once but didn't get a response in 5 minutes so I bounced. Overall, SuperJeweler is legit. Can't wait to rock their bling.

I gotta say, I got myself a real nice diamond necklace from SuperJeweler a few months back. It's still shining bright and I'm pretty happy with it. So, I thought I'd keep shopping with them and fill up my cart with some more pricey pieces. But, let me tell you, their cart system is a real bummer. You can't move items to a saved cart or even click on the jewelry to take a closer look later on. It's a real hassle, you know? I mean, come on SuperJeweler, get with the program! Take a look at Gemvara's site, now that's a website that knows how to do it right. I've bought some expensive rings from them that I could have easily gotten from you guys instead. But, hey, I'm still gonna keep shopping with SuperJeweler, just maybe not as much as I used to.

I recently purchased an engagement ring from SuperJeweler and I have to say, the processing time was a bit longer than I had anticipated. It wasn't clearly stated on the website, so I was a bit disappointed in that aspect. However, the ring itself is quite lovely and I'm happy with my purchase.

I did have a bit of trouble with the company's customer service. I had to reach out multiple times via chat and was told that someone would call me back, but they never did. Eventually, I did receive a call back and the representative was able to give me a delivery date. I was relieved that they followed through on their promise, but it was a bit frustrating to have to go through all of that.

In the end, the ring did arrive on the promised date, so that was a relief. I do wish I hadn't opted for overnight shipping, as it ended up being unnecessary given the processing time. Overall, I'm happy with my purchase from SuperJeweler, but I do think they could improve their communication and processing times.

So, I was looking for a place to finance my wedding rings and I thought SuperJeweler would be a good option since I'm already a customer. But, to my surprise, they wouldn't let me finance through them even though I have good credit. I was really disappointed because I know other places like Zales and Tiffany's offer financing and while they're a bit overpriced, I was willing to pay for the convenience.

I was really hoping to get my wedding rings and bridesmaids rings from SuperJeweler, but now I'll have to go somewhere else. It's a shame because I really like their selection and the quality of their jewelry. I just wish they would offer financing to their customers with good credit like me.

Overall, I still think SuperJeweler is a great store for jewelry and I would recommend it to anyone looking for high-quality pieces. But, if you're looking to finance your purchase, you might want to look elsewhere.

I gotta say, I was pretty disappointed with my experience at SuperJeweler. I mean, I know they've got a lot of good reviews out there, but I don't think those people are actually wearing the jewelry they bought. I bought an engagement ring for my fianc?e and it was supposed to be worth over a grand, but after just a month, the white gold plating started turning her finger blackish green. I knew something wasn't right, so I took it to a professional to get it checked out. And surprise, surprise - it wasn't real. I mean, I already knew they don't set mined diamonds in fake metal, but I was still pretty disappointed.

So yeah, don't be fooled by their slick marketing. I think they're pretty good at making their jewelry look legit, but it's definitely not worth the money. I mean, if you're just looking for something cheap and flashy, then maybe SuperJeweler is the way to go. But if you actually want something that's going to last and be worth the investment, I'd look elsewhere.

So, I was trying to order some earrings from SuperJeweler and ran into a bit of a problem. The website wouldn't let me add a different shipping address from my billing address. I tried to edit it multiple times, but it kept reverting back to the wrong billing address. It's like the website is forcing me to use the same address for both, even though I unchecked the box for same billing and shipping. Maybe it's because I'm using my cellphone to place the order, I have an android Samsung s20, but still, it should be looked into. Despite this issue, I'm still excited about my new earrings. Can't wait to see them in person!

The emerald I received from SuperJeweler looks a bit synthetic to me. I mean, the description says it's a natural oiled one, but it just doesn't look that way. I'm not sure if it's just me or if others have noticed the same thing.

Anyway, I contacted customer service on 4/7 to request an appraisal for my order. They told me that it was sent on 4/8 and that I should receive it within 5-7 days. However, it's been almost a month now and I still haven't received it. I keep asking for proof that it was sent, but they don't show me anything.

I'm a bit disappointed that I didn't receive the appraisal that was promised on the product description. I mean, it's not like I'm asking for something that wasn't already included in the purchase. I hope SuperJeweler can resolve this issue soon.

So, I haven't gotten my stuff yet, but I'm crossing my fingers that it looks as good as it does in the pictures. I tried to use my Amazon account to log in, but your website kept saying my password was wrong. Amazon said it was right, so I don't know what the deal is there. I had to type in my name and address twice, even though they were the same, and I checked the box that said they were the same. It was a pain in the butt to sign up, let me tell you. I had to make my password a certain way, but then it wouldn't accept it. Ugh. But I really wanted those rings, so I toughed it out. I hope they're as nice as they look in the pictures.

So, my husband bought me a gift from SuperJeweler.com and it wasn't really my style. I sent it back the very next day after it was delivered by FedEx. I did everything just like they said on their website, but it was a real hassle to get my money back. I had to call and email a bunch of different people before I finally got a refund. I mean, come on, I sent the item back in the same condition I got it in, and it was only one day after I received it. But they still made me jump through hoops to get my money back. It was really frustrating.

Eventually, they did give me a refund, but it took almost three months! That's just ridiculous. I had to keep calling and emailing them to get any kind of response. Finally, they said they would give me my money back because I had the tracking information and one of their employees signed for it. But it shouldn't have taken that long.

Overall, I'm not really impressed with SuperJeweler.com. The whole experience was a hassle and it took way too long to get my money back. I wouldn't recommend them to anyone.