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1.6 404 Reviews

SunTrust Banks Complaints Summary

65 Resolved
339 Unresolved
Our verdict: With SunTrust Banks's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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SunTrust Banks reviews & complaints 404

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Newest SunTrust Banks reviews & complaints

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5:11 pm EST
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SunTrust Banks Customer service.

Hello my name is Paul White and I am the Manager at The Melting Pot in Duluth. We have been banking at SunTrust now for several years. Recently their has been a problem there that needs to be addressed. For past week the wait at the branch at 2171 Pleasant Hill Rd. Duluth has been 2 to 2 1/2 hours. The reason for this is their has been only 1 drive thru lane with only 1 teller working and nobody else. Well come to find out the reason for this nonsense is the entire bank has been on vacation for the whole week. This absolutely the worst management decision I have ever heard of. Please fix this problem immediately!

Desired outcome: An explanation.

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11:24 pm EST

SunTrust Banks Refinancing nightmare

I have been a SunTrust (Truist) mortgage client for almost 7 years and was looking to refinance my loan to get a lower rate. I thought my years of perfect on time payments and 804 credit score would make this process easy, I was wrong. They changed documentation requirements several times, onetime because of Covid? When I finally got fed up and started looking around it turns out that I was able to get much better terms. Once I notified SunTrust that I was using another lender they issued a "statement of credit denial. When I called and e-mailed them about this they would not respond prompting this complaint. I believe this statement of credit denial will permanently impact my credit and was issued in retaliation.

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10:33 pm EST

SunTrust Banks I want to know who is hacking my suntrust bank account

I am a new customer there and I sign my bank account there and the man there print my information out and when I left from there and when I left from there I went to the chinese restaurant to get something to eat and I came home and I want to the mall to take a picture and when I came home my mom call me and ask me did I went to any of them places like Disney world and the water park and I told her that I never gone to any of them places with my card and I didn't even order anything from anyone I want to know who is hacking my account and I want to know the person who is doing it I am not happy

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1:49 pm EST

SunTrust Banks Fees to get my money out of my own account.

I have been a very loyal customer for decades, moved my parents substantial accounts to Suntrust and have been treated well until now.
I broke my fibula, went to rehab, and now have OT, PT, and round the clock care in my home while I recuperate. I sent my aide to get cash for my neighbors that are taking care of my pool, lawn etc, etc. She explained that the money was for me, didn't have her checking acct. at your bank and instead of calling me at home to verify, they charged me $7 to get my money out of my account on Nov. 9th.
I think that charging me to get money out of my account is wrong!
I think this matter should be rectified to my satisfaction.
After all these years of being loyal to you should account for some consideration. If you feel I'm wrong, I'm not opposed to taking my business elsewhere. You may reach me at [protected] or [protected]@gmail.com.

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10:11 pm EST
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SunTrust Banks Account owing without notification

I have opened an account online due to the virus and having a newborn at home. I opened the account, waited for confirmation via email, mail or phone.
14 days later, my direct deposit was accepted and in the new account with you all.
Saturday, I get a sitter, go to a branch, I'm told I can not withdraw any money because my account is closed! I call customer care after leaving the branch. They aren't able to tell me why my account was closed, when I should receive a letter nor when will the refund occur, but my deposit there!
Mind you, this past Sunday I received an email asking to come into the branch for more information.
Here it is, my account is closed, no money to provide formula for my child and bills are going be late due to lack of communication and conflicting information.
I am not happy at all with Suntrust. I honestly will not recommend anyone to this financial institution.
Knowing that this virus has complicated everyone's life. I think you all should give a person at least 30 days to come into the branch due to having to schedule an appointment. Also, have someone email, call or text to at least prepare a customer for not being able to provide for their family. Other than assuming you all are trusted, has our finances in your best interest and some type of sympathy for those working doubles to make ends meet and relies on their income to be available.

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6:36 pm EDT

SunTrust Banks Account froze without notice

Hi, my name is Latoya Brown account ending in 2695. I bank at Orange Park, Fl location. I have not been able to access my account since last Friday, without notice. Today October 26 @ 3:29p est. I called my local branch and was transferred to call center. The banking agent was very vague in detail, and could not provide full details to why my account is under review. All of my transactions were made on my behalf, I'm am pregnant so my banking activity has increased. I would like a full explanation to why my account is under review. And I would like to know when my money will be released. My rent is due in 4 days. Please expedite review, so that I can pay my bills and rent in a timely manner. Thank you

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8:19 am EDT

SunTrust Banks Unauthorized hold and freeze on funds

While closing accounts here and moving to other banks, this company illegally holds and steals funds -
They refuse to furnish account statements, listing of transactions - and more importantly will not return funds from your account - a deceptive and fraudulent bank - as is their joint venture BBT /Truist - stay away
Management and customer service team is essentially useless and unresponsive-

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6:02 am EDT
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SunTrust Banks Closure of accounts and disposition, return of funds

Dear Sirs,
I have for over the last 7 weeks, simply tried to close out 3 banks accounts at
SunTrust CO - this normally takes about 7-10 days (at maximum 15) — I have
been met with a long, protracted and unexplained hold on my funds - This is outrageous!
I simply asked for
A) Finalized Statements
B) listing of finalized transactions
C) 3 cheques payable to me (per account) as all 3 accounts have "active" balances - (2 personal accounts 1 business (LLC)
Very simple - why a 7 week delay — ?
No help from Branch and/or Regional managers -
MY account numbers are XXXX-6494 (last 4)
XXXX-7151 and XXXX-3446
My SSA number is XXX-XX-0053
My contact points are
Mark J Waite
2168A 1st Avenue
Fernandina Beach FL 32034
* cell [protected]
[protected]@gmail.com
Thank you & please advise -

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Update by mark j waite
Oct 24, 2020 6:05 am EDT

While closing accounts, unexplained and unreasonable hold on funds and finalized documents for account -
ZERO help from Branch and/or Regional people !
TERRIBLE service level- and unethical !

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2:34 pm EDT

SunTrust Banks Gross negligence

Either through Gross Negligence or co-conspiracy you have allowed someone other than my self to open a saving account (1000277053095) and checking (1000277053061) account in my name in Nashville TN.

The checking account has been used to defraud the SBA which resulted in the SBA rejecting funding an already approved loan of $150, 000 which was badly needed by my company.

In response to my inquiries to Sun Trust which began on 9-22-20 I have been given no further information regarding how this happened seeing I live over 2, 000 miles away from Nashville (think this should have been a tip that something is not right?). As a matter of fact I was treated like a criminal.

The result of this is that my company is having to cancel a planned diabetes clinical trial.

In order to mitigate further damage to my 13 year old Company I am suggesting you provide a $150, 000 replacement loan under the same terms as the SBA loan plus a research grant of $50, 000 to make cover the cost of this delay.

In summary if this is not immediately resolved to my satisfaction I will proceed with litigation asking for compensatory and punitive damage for your gross negligence and the way I have been treated.

BTW: Please cancel both of those accounts!

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1:37 pm EDT

SunTrust Banks Promotion, customer service, charge for a check

I opened an account with Suntrust on July 3 with a special promotion for $200 back after 2 months for direct deposits in checking. I did that for 3 months, still have not received $200. I have called bank manager, regional manager and promotional manager to no avail. Then to make matters worse Oct. 1, I took a substantial $$ from the savings and they charged me $8 to make a check to me, would not give me cash. This is ridiculous, your help is most appreciated.

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4:55 pm EDT

SunTrust Banks Debit card

I just wasted 45 minutes of my time on the phone with your people trying to resolve my problem. My debit card was compromised and therefore a new one had to be issued. Normally that is a very simple and fast procedure that can last up to 7 days. My nightmare started when I first noticed the frauduent transactions on my card and I tried notifying someone in Suntrust but it was Labor Day and NO ONE answered the phones. Next day I finally got someone on the phone and explained my situation and they said they would send me a new card and I explained I was in Peru South America and the regular domestic mail is not working. They said no problem and so I left it at that. Imagine my surprise when I called 5 days later to follow up and they told me it had been sent via domestic mail that, I had clearly stated, was not working. I explained AGAIN the whole situation and they said they would expedite the card and I should receive it in 7 days. Again the time went by and today I called to follow up and they gave me the information that due to restrictions ( imposed by your bank), the card could only be sent to me via regular mail. AGAIN, I explained due to the pandemic there is no mail operating. I requested that they could send me the card via FEDEX or UPS as my other banks had done and I have ALREADY received the new card. They told me they couldn't do that, so I requested that it be sent to me via FEDEX and I would assume the cost ( since you apparently cannot afford to provide GOOD CUSTOMER SERVICE). Again comfirming that you don't really care about the average account holder (Private Wealth expedites cards all over the world on a regular basis, but I am not WEALTHY, just average.), I was told they couldn't send the card. Bank of America, had no problem sending me a replacement card, which I received on friday. ( Apparently, Bank of America does have CUSTOMER SERVICE). I realize that i am writing this in vain because no one will contact me or try to help me out. But I will take the time to forward this to several sources and see if something can be done. So far you have wasted at least 3 cards and my time and still have not resolved anything. I was hoping your service would improve with the merger but apparently it is getting worse. I will attach my name, account number and phone number so you can see I am not making this up and I did call and the different stories you told me. But as soon as I can get back to US. I will close this account which is about 30 years old, but I guess loyalty is not in your vocabulary!

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9:14 am EDT

SunTrust Banks Services

I use my debit card a lot to shop online on sites that say they are secure. I called Saturday because I deposited 75.00 from an app I use almost every Saturday to get an advance. I went online right after to check to make sure of what my balance and noticed but again a charge that was not authorized by me. I called they cancelled the card. My account is closed

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5:44 pm EDT
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SunTrust Banks Manipulating account balance to create overdraft fees

I checked my balance before making purchases. I watch as the deductions are made from my account. When I go to check on a final deduction my account has been re-ordered and manipulated to reflect different activities that result in my account being over drawn by a few dollars then assessed an over draft fees.

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8:54 pm EDT
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SunTrust Banks Banking services

My name is Anthony Sands II, and my address is 331 NW 158th Ave, Pembroke Pines, Florida. I can be reached by phone at [protected].
I opened my account with SunTrust Bank, Pines at Paraiso 15701 Pines Boulevard, Pembroke Pines, FL 33027, their phone number is [protected].

I'm writing this letter as a formal complaint on SunTrust Bank. If you are not the correct Department to file this complaint, please let me know by emailing me at [protected]@gmail.com

It was very alarming and frustrating, not to mention embarrassing, to go to my bank to withdraw payroll funds and find out that my account had been frozen. It's even worse since I wasn't given any
form of notice, not a phone call, email or text, nothing. I was treated unfair, and as if I had no consumer rights or human rights. I believe I was singled out because of my skin color. Bank accounts are frozen for a number of different reasons, and each reason requires specific actions to unfreeze it. The following are the top three reasons why a bank account may be frozen. Banks may freeze bank
accounts if they suspect illegal activity such as money laundering, terrorist financing, or writing bad checks. I am not involved in any of the above.

In the United States, financial institutions must file a SAR if they think that an employee or customer has engaged in insider trading activity. They must also file a SAR if they detect potential money laundering or violations of the BSA. A SAR is required if a financial institution detects evidence of computer hacking or of a consumer operating an unlicensed money services business. To date I have
not been given a reason for my account being frozen. My funds where frozen, unfrozen, then frozen again. Community banks' racially discriminatory patterns are well documented when it comes to local branches and making loans. A recent study revealed that these practices are present even in the
most basic of products: entry-level checking accounts. I opened a personal and a business checking account with Suntrust Bank, only to be discriminated against. Before writing or calling the Federal Reserve, as a consumer I was encouraged to try to settle the problem with the financial institution
first. I tired to speak directly with senior bank management and the bank's customer service representative for assistance and was told someone would get back with me at a later time. I'm still waiting for assistance. I opened both a business and a personal account with Suntrust back on 6/4/20. I then made a wire transfer from my account with Space Coast Credit Union on 6/5/20. On 6/8/20 I made a wire transfer from Suntrust business account to my accountant who handles the payroll for my company Appetite For Everything Inc. I was informed maybe a week later that my account was being closed with no reason given. After weeks of calling and threatening to get lawyers involved, I received a check for the remaining funds that was in my account prior to it being closed.
Upon attempting to deposit the check into my business account with another financial institution, the check was returned for refer to maker. I started calling again to find out why, but no answer has
been given to date.

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11:08 pm EDT
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SunTrust Banks Fraud department

i have a fruad complaint pending i need it to be over my check goes straight to the bank i have bills that need to get paid from my account check day is coming soon and i need access to my account it is very important i need this done a.s.a.p. frd2020062325 and frd202079545 email me at [protected]@yahoo.com email me as soon as possible and let me know my account is open

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6:46 pm EDT
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SunTrust Banks Lost my retirement savings

$500, 000 gone. They won't tell me where it went or why they can't find it. I keep getting the run around with everyone I call there. One person at Sun Trust told me, "You have to understand, we are going through a merger, things like this happen." No, I don't have to understand. I have to get my retirement savings back.

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4:01 pm EDT

SunTrust Banks Account closure - and seizure of company funds

NATURE OF PROBLEM:

The problem is between Truist/Suntrust Bank and Solar Force Corporatiom

Subject: Closure of Solar Force Corporate Bank accounts and subsequent unexplained seizure of account closing balances and total disregard for the customers call for the account closing funds.

Accounts #[protected] and #[protected]

What happened, I David Umezurike is the current CEO of Solar force Corp a Georgian solar company established in 2007. On Saturday the 2nd of May I deposited a credit card cash refund from COSCO store into Suntrust Atm at Pleasant hill Road in Duluth, the ATM machine malfunctioned and withheld the money without receipt. I immediately reported to the teller at the drive thru window where he gave me a number to call the fraud department which I immediately called the same day, their agent finally got in touch with me on the 4th of may and promised to investigate. On the 7th of May they credited the $800 back into the account (see the attached appendix #1). To my surprise Suntrust froze the account the next Monday on the 11th of May without notice. I immediately called my account officer Mr Eric Garcia at [protected] the same day, and he told me there is nothing he can do. However he gave me a number Business Care [protected]. The business care dept informed me that after they close out the account they will send out a formal letter. On the 17th of June, I received a formal letter of account closure, see the attached (appendix #2, 3 and 4). I also received a letter on another one of our company Homes 4all co with a certified letter containing a check in the amount of $277.57 which I assume was a close out check see appendix (#5, 5.1 and 5.2). On June 23rd I made effort to speak to Lindy Randolph at around 11:05 on the 23rd of June she told me that I will get our company check in the next 7day since I got the letter. I also called Eric Garcia at the branch 11:50 am the same day requesting to speak to the manager and the manager refused to speak to me. Appendix #6 was received yesterday a close out statement with zeroed account Balances, with attached digital check issued to Solar force Corp but no physical check included, also appendix #7 and 7.1 is similar with zeroed out balances and no physical checks, please see the attached appendix #7 and 7.1. This made me to drive immediately to the local branch in Rosebud Road in Grayson Georgia at around 2:45 on Tuesday the 14th of July. The manger practically threatened me and told me not to come to the bank again. I went ahead to call their corporate number to get answer as to where our company money is I spoke to a lady called Linda she said that I need to contact the issuing institutions that they have sent the money back to the issuing institutions, I then requested for a list of these issuing institution so as to contact them. She only offered to take my number and that some one will contact me. Till the writing of this letter no one has yet contacted me. And the worst is that non of these conversations are in writing they just makeup rules as they go, non were ever put in writing. Please not, a customers of ours who was unaware of the account closure, went to suntrust bank and deposited $4, 500 for solar products Suntrust branch accepted the money but refused to credit my solar force account with the $4, 500. The customer threatened for me to supply the products which I did supply till now Suntrust cannot account the whereabout of this money, see appendix #8 and 8.1 attached. I NEED TO KNOW WHERE OUR COMPANY MONEY IS LODGED AT THIS MOMENT WHICH BANK IF ANY IS IN POSSESSION OF OUR MONEY. I like to express to you that this illegal act and tyrannical act by Suntrust Bank has put me and my family in serious financial distress and serious disruptions on our supply chain hence we cannot pay our suppliers for goods manufactured and goods in transit cannot be cleared.

The total outstanding due to be refunded to Solar Force Corp is $96, 071.06

I pray your distinguished office help in resolving this matter quickly, because we are in serious financial distress. You immediate attention to this matter will be appreciated thanks

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Kevin C. Riley
, US
Aug 17, 2020 4:51 pm EDT

Sun Trust lost my $500, 000 ACH on 24 July and still can't find it. No one will from Sun Trust will give me a straight answer as to where my money is. I'm trying everything to recover my money and nothing is working. The motto now needs to be, "Sun Trust, now Trust, where you deposit your money and we lose it for you at no additional cost to you."

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4:07 pm EDT

SunTrust Banks Mortgage loan

I Applied for a Mortgage every thing seem to be going well the Loan officer Harvey Smith told me i was approved for the loan and we were closing 6/29/2020 then on 6/26/2020 at about 4PM I received a call that my Loan was Denied because I had a foreclosure on 2016 . Even after I sent in the paper work they needed they do not want to help in anyway I called the Loan officer Harvey Smith who could care less about the problem to see if I could get my money back he said no even though it was their fault for not following through with the information I gave them.AS a result the seller lost his condo that he was buying because he needed that money from closing. And we had movers ready to take our belongings all packed up now we are both screwed Sun Trust is a horrible bank and i wouldn't Recommend them to any one.

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11:44 am EDT
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SunTrust Banks Account closures

I just opened my accts and set up with my work direct deposit and just received the card today in the mail I called and activated the card then try to get online I start receiving errors that there's no account I then call to find out that the account I just opened and just got my card was closed just now you should not ever open an account and have that individual setup direct pay from their work and then just close the account that's the most idiotical way to run a bank I have ever experienced I will not ever give SunTrust I good review to my clients or co employee's thus just wanted to tell you I will never nor will I ever be affiliated with such a back yard unreliable joke of a company that does such things to their bee clients my reveiws will be a big fat 'F' for SunTrust Bank always from here forward. Now excuse me while I have to contact work and void your account information from my payroll...

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7:45 pm EDT

SunTrust Banks Backing account

I work 12 hour shifts form 7am to 7pm the banks are closed when I get off work. I was stuck in a bad position to where I needed to pull out 1500 out of my account at one time at an atm. I called the 1-800 for the bank had to notify them of the withdrawal amount, they refused me access to my funds, because they said they couldn't verify who I was. I have already given them my address, account number, social security number and my phone number. With no regards to my situation they ended the phone call, said there's nothing else they can do and hung up. It stuck me in a very precarious position to where it ended up costing me three time the amount I was trying to get out. I find that the compassion and behavior of their employees towards there customer's are very appealing.

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Phone numbers

+1 (800) 786-8787 +1 (800) 382-3232 More phone numbers

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