Subway
reviews and complaints

I asked for more hours I work other jobs as well and when I asked for more hours for just the weekends was told no I didn't feel like going back and forth with this manger that technically was not even the manager at this location the employees that I work with are wonderful except for her I have bills to pay and 10 hrs a week is unacceptable I have kids to fed tons of bills to pay and since I have been working at the Trailake Subway location in Fort Worth, Texas I had the worst experience ever.

David is disgusting he’s never made any of my stuff right and there’s always hair in my food when he makes it. He always talks too much about random stuff like his kids and his ex wife. Also he always talks about his co workers behind their backs. And he never pays attention when there’s a customer in the lobby he just stays in the back. And he talks on the phone really loud. I also have friends that go here and say that when he makes their food it’s wrong and usually has hair in it.

Subway #26385-0 Phone [protected]
4000 North Main St
Dayton, 45405
Served By [protected] 8:44 51 Pm
Term ID Trans#1/A406471
Host Order ID:HBW8F7VGFMWRBV42

Couple, came by subway retire veteran and his lady friend, very indecisive, ask for a few minutes, customer 1 (r. V) ask for Philly cheese steak, 2 customers 2 gave bread order wasn't sure an ask for a few minutes, to go head a make other (RV) 1 order because he knew what he wanted?', until she decided what she wanted., the (employee) kept rushing the customers. Showing no patience, started getting smart customer, had the nervous to ask the customer?.. In a very sarcastic way, upset slamming food container on counter top... While other employee watched... Yelling, you not know what you want yet?... I ask her calm way can you finish his order a do mines. Questioning customer, you not know? What you want yet, then she told the other employer'm not taking care of her and walked off, leaving us standing at the front counter with no service an incomplete order. As she walks completely off, going in the back of the restaurant, running her mouth. I really have to take a death breath to calm down. After all that.) I stopped talking, trying not to take it to the next level. With all the employer had going on... I looked at my friend a (quote) he said she is rude!... It took every in my heart not to go there. I ask for her name one of the employer gave her name, to let me know for sure!, that she was a manager. She came back out to clarify her position... We said wow! She's acting like that, she's in the wrong business a don't need that position. Then I told her I would, will take of Mickey Mouse at a later date, a time (. Meaning). Corporate office take care of her. (meaning) she is too small for me at this time. She was acting like a manic in a restaurant another employer came up to complete our order and she looks very surprised

OOPs... I see I should have put that info here. Good employees should be thanked by their superiors. Thank you. Le'

I am repeating above... Ya'll were out of chocolate chip cookies and I expressed how much I love them. We ate and as we were leaving the sweet young lady Gabby cae out with two fresh (and warm) baked choc. chip cookies. Such a nice thing to do She had to conjure that up and do out of her way and I appreciate that and will go back to that Subway. Thank, Le

Today I visited the above subway store in my limited lunch break. The wait I encountered was unacceptable, three members of staff on duty all of which were dealing with online orders as the priority. I had bothered to attend in person for my lunch, in what as I previously say was a limited break. I was asked if I wanted my chicken hot, which I did, this was heated up then left on the counter with no attention to the remaining part of my order until it was cold. Again due to the staff dealing with online orders. This was a disappointing, frustrating experience which leaves members of the public feeling that they are not welcome unless they are behind an online device.

i had not been to the local subway in two years i hate having to order by kiosk. But I had coupons and thought i would try one more time. my coupon was for a 12 in sub drink and chips 7.99 I couldnt figure out the kiosk so finally the girl came out to me to help. i showed her my coupon and decided to get the turkey sub. i like mosserella cheese best and asked if i could get that kind on my sub. she said yes. i went to pay and my total was over $10. i said how can that be was told it was because of the cheese i chose. i said noone told me of an upcharge and the worker seeing my coupon and placing the order on the kiosk said nothing so make me another one with provalone. while all thiis was happening my friend was still trying to place her order. I told her to forget it and I would share mine but she said it was ok she just placed it. her coupon was for a 6 in sub and drink and chips for 5.99. she went to pay anyher total came to over $10. they took her coupon but not only charged for the cali club sub but also fot her drink and chips. unreal they took her coupon but charged her the same amount they were going to charge me for only a 6 in. well needless to say i will never step into another subway ever again and niether will she. they kept her coupon and said that the cali club did not count as a sub. well i am sorry but if that be the case than you should be told and not have to try to read the fine print on the bottom of your stupid coupons and what pray tell is the difference between mosserlla cheese and the provalone or american. all the same when purchasing at the grocery. long story short your business and customer relations should be reported to the BBB and I just may call them about your false advertizement.word around town you will likely not be in town long anyway because evetyone i talk to complains about your kiosks and poor service and noone was in the store but one carryout that i saw while there. three persons behind counter but unable to take an order other than with the kiosk. lol

bottom line get rid of the kiosks and honor your coupons. a sub is a sub period.

You put these huge sheets of coupons in the newspapers. I now call to see if anyone honors your coupons. Invariably, 9 out of 10 places do not honor your coupons. My question is, "Why send them out?" it is frustrating and a joke. No one wants to honor the coupons you send out. Am I missing something?

I called four Subways closest to me and no one honors your coupons.

The store manager of the Paris, Illinois subway frequency bullies and threatens her teenage employees to force them to come to work sick and fires them if they do not even when they have a doctors note and a parent stating they are to ill to work. Not only is this unfair to the employees, it is also unsafe and unsanitary. This practice cause employees to spread the virus to other employees and customers. In the age of covid an employer really should think twice about this. This manager has zero concern for the safety and health of her employees or customers. If a teenage employee is sick in the hospital they are required to get a doctors note to excuse the absence because the manager does not take the word of the employee or the parent and gets angry when the child does not return to work the same day they were released from the hospital. Teenagers are also forced to close the store alone late at night which is extremely unsafe to the employee. They have teenage employees working as much as 14 hours a day and complain it is not good enough. If a teenage employee misses a day of work because their parent is in the hospital they are threatened to be fired. An employee was fired from this company for attending a funeral. Another was fired when she did not conduct her personal life in a way the manager approved of which has nothing to do with work performance. This subway location has an extremely high turnover rate due to poor management and poor employee treatment. The corporation as a whole should be embarrassed that they have a location operated in this manor. I do not recommend ever working for subway or eating in their establishment as their food has been compromised due to sick employees sneezing all over it thanks to the actions of poor management. The manager in the Paris, IL location is simply on a power trip because she has control over some teenage children and upper management above her refuses to take any action to rectify the situation. I am certain this is not the only Subway operated in this manor.

Good afternoon,

My daughter and I went to Subway in Lakeland, TN on 12-13-22. Store #22868-0. We ordered a 6' Spicy Italian and a footlong Turkey & Cheese & 2 bags of chips.

Once we got home (2 mins down the road) me & my daughter opened our sandwiches and my daughter who is 16. decided to buy dinner that night with her own money.

And my daughter noticed a hair on her sandwich!

So, the thing to do would be go back that evening a request a refund. However, it started storming so bad, so I decided to wait until the next day.

And that's what I did. Only for the 2 Subway workers to tell me that I could not receive my money back and they would be happy to make another sandwich. I did tell them I didn't want another sandwich. And the lady working was the same lady who helped me the night before. Never once said they were sorry. And kind of rude about the whole situation.

Hi

My wife and I had a very disappointing visit to Subway today. The meal deal we ordered was of very poor quality and quantity.

The bread appeared to be quite soggy on the bottom, the salad filling was minimal, and we usually opt for a coffee instead of a bottle drink, however today I was refused that, and had to pay an extra two pounds.

Sadly it may be quite a while before we visit Subway again.

Regards

Philip Conway

pilot location interstate95 exit 5 subway driving home north Italian BMT lettuce tomatoe spinach provlone cheese peppers cut in 3 hours later my mom says i do not bfeel good she starts throwing up 30 minutes later me the same check in our hotel threw up all night and the next day we should have been to our next destination but we had to get anothe hotel because we we so sick we had toast in the morning from our own home

I ordered online at 1:38 am to pick up at 12:00 noon, since I only have 30 mins for lunch. Get there 8 peoples in line, my online order is not ready because they cannot read the receipts coming into the store. I ask for refund since I don't have time to wait. One poor little girl in there working alone and doing all she can do says no problem and continues with her line, which i finally realize I'm going to have to get in to get my refund. Since I'm doing that, I may as well get my sandwich. 30 mins later I'm walking out. Get back to work and my 6" spicy Italian sub is LITERALLY the size of a hotdog. I gave the poor girl a 2.00 tip for having to deal with working alone. She said her manager was trying to hire some peoples, I said Well he should be in here helping you until he does. She is working herself to death trying to make everyone happy but most of all it is not SAFE to have a young girl working in a place of business alone in this day and time.

Date is 11/10/22 @ 12pm

I am a diabetic and try to stay away from the bread so I usually get a wrap. I was not happy that they got rid of the spinach wraps but still continued to get the plain ones. I get coupons in the mail all the time for footlong deals but there is not one for the wraps which is the same price as a footlong. One place honored the footlong coupon in place of the wrap but when I went back and tried to use it the manager who was rude to me a second time (the first time was a few weeks before today) would not use the coupon in place of a footlong. So I walked out and left the wrap for her. I will not go back to a Subway again you have lost a customer and all the people I can tell not to go there.

First let me begin with stating I have worked in the hospitality business, for over 20 years and I understand how things happen and I typically do not believe in making complaints. However, I sent a complaint yesterday and it says that i do not have any complaints. I have had constantly had negative experiences wiith our local subway, which is unfortunate for my family, who would rather have Subway, than any other fast food option. It is also worth noting that we have 5 kids of our own, in addition to 2 more that we have 95% of the time. It is not uncommon for use to spend $70-$90, at least once a week. However, i am currently refusing to order anything from Subway. I will start with the app, which only works a fraction of the time and I usually end up wasting more time than i have trying to take advantage of promotions only offered on the app, considering the location will not honor if the app is down, even if they are aware of the issue. This is what led to my most recent problem, considering I should have received a bogo deal, on the morning of a field trip for my youngest son. I processed the payment in full because the app will not complete the order, without, doing so. I asked if they could do something and the morning manager said she had not processed the online order so it wasnt her mistake, in which i responded, subway does not pay me to be a manager, therefore, i cannot comp my own order. She continued to mutter and laugh as I left and I was counting on the money to have enough gas for the field trip, over an hour away, in which the return home, I sat at a gas station, trying to have someone send money. This followed repeated times of placing online orders that were not made when I arrived, causiing me to be late on multiple occasions. One that was made without being toasted when i arrived because it had not been made and they were closing early. Rude customer service, on a regiular basis.

I am going to begin with the fact, I have worked in customer service, specfically, the food and beverage sector, and I am not someone who reaches out for complaints, however, this location, has repeatedly disappointed me and this last time, I was beyond offended and if it is up to me I would never step foot into another subway, which is really unfortunate for my family, who chooses subway over any fast food. I have five kids, in addition to 2 others that live with us 95% of the time, literally. Each of them have friends over often and we used to eat Subway at least once a week, often spending $80 -$90 with specials. Past experiences include, constant issues with the app and ordering, (often not available or kicks me out). Employees overlooking orders placed through the app on a regular basis, often causing timing problems for ballgames, practice, etc. If our order was prepared, it was rare to receive our entire order, much less every sandwich correctly made. If I were not able to process the online order, I have been met unpleasant attitudes, often causing me to hesitate attempting order inside the store if the app did not work. However, this last time, broke the camels back. My husband and I processed an early order for lunch to take with us on a field trip, with our youngest son. As usual, things could not go as planned, even for 3 subs. I had intended to receive the buy 2, get one free promo, only offered online, however, it did not work. Desperate, to get the order and to the field trip location, over an hour away, I paid with my card, so the order would be made. Considering, the order would not submit, without a card payment, i assumed the locatioon would honor the online promo. Although, I have no idea why, considering they have yet to make attempt to correct previous experiences and they do not accept any of the email or text promotions, from subway. When I expresseed my frustration, the manager on duty that morning, stated "why would we fix it, I did not place your order online". I said nope you did not and unless you are illiterate, then I can assume that the order is made correctly, considering I processed and verified the order, which had been submitted correctly. however, considering I am not hired as a subway employee, I am unable to comp food, before submitting it and walked out the door where she continued to make statements about my competence. It was absolutely ridiculous, and one of the most disappointing customer service experiences, I have had.