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Student Universe

StudentUniverse
130 Turner Street
Suite 530
Waltham, MA 02453
United States
Customer Care
Tollfree:+1 800 272 9676
Phone:+1 800 272 9676
Fax:+1 866 841 6374
 

Student Universe Complaints & Reviews

Student Universe - Refund Refusal

Posted: 2015-06-02 by    iAbc21
Complaint Rating:  0 % with 0 votes
A month after my first flight had been deemed ineligible for my trip to Italy, I booked a second flight. While waiting for the consulate to approve my second flight, I submitted a transaction dispute for my first one. To put things in perspective, I'm leaving in July, and this is the first...

Student Universe - Change Policy

Posted: 2014-10-20 by    Miss Ray
Complaint Rating:  0 % with 0 votes
I booked my flight to Bolivia months ago for my study abroad program for my Masters in Public Health. Shortly before I left they emailed me and said my return flight had been altered due to airline scheduling and I needed a new flight. They booked a different flight which would get me home much...

Student Universe - Policy

Posted: 2014-09-02 by    Phoebe Unterman
Complaint Rating:  100 % with 1 votes
Even though they make it clear that they are hardnosed about their change policy, they know they are dealing with cashless students who jump stupidly at a cheap quote for a flight. Of course, when our daughter's emergency occurred (heads up, parents), which was that she got left in the...

Student Universe - Service

Posted: 2014-06-03 by    Allay521
Complaint Rating:  0 % with 0 votes
Do not utilize Student Universe Services. Extremely poor
customer service almost no knowledge of how the travel industry works. I was on
hold for over twenty minutes every time I called assistance. Just think of this
when you or your children are traveling abroad. Student...

Student Universe - Website Problems

Posted: 2013-11-22 by    Claire.Mars
Complaint Rating:  0 % with 2 votes
So I bought plane tickets through the website Student Universe for my study abroad trip to Argentina. After I bought them, I logged into my account to check all the details of the flight so I could write them down. But when I went on the website and logged in, my flight I had just bought didn't...

Student Universe - No Refunds, $360 cancellation fees

Posted: 2011-08-30 by    Jack1986
Complaint Rating:  100 % with 2 votes
Paid $550 for a flight booked with studentuniverse.com. Due to a medical emergency I had to cancel or move the flight to a different date. Called student universe and they demanded $280 just to change the date of the flight. I asked them "What if the new flight actually costs less than...

Student Universe - Website information

Posted: 2011-08-02 by    sam12222
Complaint Rating:  0 % with 0 votes
I wish the complaints on this site would forwarded them to the better business bureau so bbb will pull their recommendations on the site. If everyone sends bbb a complaint about student universe then su will either change its policy or be forced offline because of the fraudulent presentation...

Student Universe - Tricked into buying

Posted: 2011-07-24 by    TBBG
Complaint Rating:  0 % with 3 votes
Student Universe preys on students and people who are desperate for a good deal. I really needed a plane ticket. There was this great deal for around $1, 000. A round-trip flight to Italy for just a little over a thousand dollars. I couldn’t resist. Sadly, each time I tried to purchase...

Student Universe - Costumer service Disrepect

Posted:    Enfant D'afrique
Complaint Rating:  100 % with 3 votes
I was suppose to take a flight last friday, november 5th, from Washington DC to BUrlington, Vermont.
I called around 12pm to check on the flights available that day, their time and make a reservation. Once I received the information that I needed, I had to hang up and call back a few...

Student Universe - User beware

Posted:    Chucker
Complaint Rating:  100 % with 3 votes
I have dealt with Studentuniverse.com twice and both times felt like I was being conned. I booked a flight with this sham of a travel agency and had to jump through several hoops to get an actual conformation. Their customer service department is completely useless. I was told by a service representative...

Student Universe - Beware

Posted:    Fred
Complaint Rating:  50 % with 2 votes
I have dealt with Studentuniverse.com twice and both times felt like I was being conned. I booked a flight with this sham of a travel agency and had to jump through several hoops to get an actual conformation. Their customer service department is completely useless. I was told by a service representative...

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