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Student Universe Logo

Student Universe

StudentUniverse
130 Turner Street
Suite 530
Waltham, MA 02453
United States
Customer Care
Phone:+1 800 272 9676
Fax:+1 866 841 6374
 

Student Universe Complaints & Reviews

Student Universe - Change Policy

Posted: 2014-10-20 by    Miss Ray
Complaint Rating:  0 % with 0 votes
I booked my flight to Bolivia months ago for my study abroad program for my Masters in Public Health. Shortly before I left they emailed me and said my return flight had been altered due to airline scheduling and I needed a new flight. They booked a different flight which would get me home much...
Complaint comments Comments Complaint country United States Complaint category Airlines

Student Universe - Policy

Posted: 2014-09-02 by    Phoebe Unterman
Complaint Rating:  100 % with 1 votes
Even though they make it clear that they are hardnosed about their change policy, they know they are dealing with cashless students who jump stupidly at a cheap quote for a flight. Of course, when our daughter's emergency occurred (heads up, parents), which was that she got left in the...
Complaint comments Comments Complaint country United States Complaint category Airlines

Student Universe - Service

Posted: 2014-06-03 by    Allay521
Complaint Rating:  0 % with 0 votes
Do not utilize Student Universe Services. Extremely poor
customer service almost no knowledge of how the travel industry works. I was on
hold for over twenty minutes every time I called assistance. Just think of this
when you or your children are traveling abroad. Student...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Student Universe - Website Problems

Posted: 2013-11-22 by    Claire.Mars
Complaint Rating:  0 % with 2 votes
So I bought plane tickets through the website Student Universe for my study abroad trip to Argentina. After I bought them, I logged into my account to check all the details of the flight so I could write them down. But when I went on the website and logged in, my flight I had just bought didn't...
Complaint comments Comments Complaint country United States Complaint category Airlines

Student Universe - No Refunds, $360 cancellation fees

Posted: 2011-08-30 by    Jack1986
Complaint Rating:  100 % with 1 votes
Paid $550 for a flight booked with studentuniverse.com. Due to a medical emergency I had to cancel or move the flight to a different date. Called student universe and they demanded $280 just to change the date of the flight. I asked them "What if the new flight actually costs less than...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Student Universe - Website information

Posted: 2011-08-02 by    sam12222
Complaint Rating:  0 % with 0 votes
I wish the complaints on this site would forwarded them to the better business bureau so bbb will pull their recommendations on the site. If everyone sends bbb a complaint about student universe then su will either change its policy or be forced offline because of the fraudulent presentation...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Student Universe - Tricked into buying

Posted: 2011-07-24 by    TBBG
Complaint Rating:  0 % with 3 votes
Student Universe preys on students and people who are desperate for a good deal. I really needed a plane ticket. There was this great deal for around $1, 000. A round-trip flight to Italy for just a little over a thousand dollars. I couldn’t resist. Sadly, each time I tried to purchase...
Complaint comments Comments Complaint country United States Complaint category Airlines

Student Universe - Costumer service Disrepect

Posted:    Enfant D'afrique
Complaint Rating:  100 % with 2 votes
I was suppose to take a flight last friday, november 5th, from Washington DC to BUrlington, Vermont.
I called around 12pm to check on the flights available that day, their time and make a reservation. Once I received the information that I needed, I had to hang up and call back a few...
Complaint comments Comments Complaint country United States Complaint category Airlines

Student Universe - User beware

Posted:    Chucker
Complaint Rating:  100 % with 3 votes
I have dealt with Studentuniverse.com twice and both times felt like I was being conned. I booked a flight with this sham of a travel agency and had to jump through several hoops to get an actual conformation. Their customer service department is completely useless. I was told by a service representative...
Complaint comments Comments Complaint country United States Complaint category Colleges and Universities

Student Universe - Beware

Posted:    Fred
Complaint Rating:  50 % with 2 votes
I have dealt with Studentuniverse.com twice and both times felt like I was being conned. I booked a flight with this sham of a travel agency and had to jump through several hoops to get an actual conformation. Their customer service department is completely useless. I was told by a service representative...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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